There is a new store manager who is fast, kind, and has great plans ahead for this store. I highly recommend this UPS store! I will write again after the remodel this fall. Note: They are now open 7 days and for longer hours, too. read more

I have used the Victoria location for years - the gentleman who previously owned it has retired. He was friendly, efficient, and professional. I won't be finding out if the new owners have ANY of those qualities - they don't seem to - because I'll use one of the other locations from now on. I've shipped things to my daughter from the Victoria location numerous times, so I know both myself and she are in the UPS database. I gave my daughter's address to the counter lady four times, plus my own phone number. When I had repeated "Portland, Oregon" four times, the counter lady then asked "what country?"... Sorry, but these people are too stupid to deserve anyone's trust, let alone anyone's business. I drove over to the store next to WinCo, where I'd never been before, and they found my info almost before I finished setting the package on the counter. Both this store and the Petit location are, you guessed it, "friendly, efficient, and professional", and have earned my business going forward. Which is great because it's hard to believe the Victoria store could be in business for long (P.S. I was VERY rude to them as I left...and I'm NOT sorry). read more

Always efficient. Helpful with Amazon returns. Convenient location with easy parking. read more

On their website for this particular store in Victoria, they have a notary. Early this morning I booked it for a 2 o'clock appointment. At 12:30 they called me and said the notary would not be there, but I could go to the notary at a UPS store 5 miles down the block. I called over there when I got through with my appointment at 1:30 and they said the notary just left. Why do they have on their website a place to book a notary if the notary is not going to be available!!! this is so inconvenient. Why don't you do like the rest of the UPS is with notary and have one of your employees or owners become a notary in California. Lots of waste of my time and I'm really pissed off that I booked it early in the morning and they didn't get back to me to say no there's no notary today until an hour and a half before my appointment read more

Great husband and wife team who runs this little shop! Very helpful answering any questions I have every time I drop off packages. Very kind also. read more

Don is the best! He always remembers us and our kids. We hadn't been to this location in a while, because we were going to the one closer to our home, but even then Don remembered us and made a comment about how much my children have grown. I usually visit the UPS store to make returns and I have never had any issues. I'm always in and out quickly. I have also shipped packages with them in the past and it was not so expensive. read more

See all

I am beyond furious with this UPS location. Their Yelp listing clearly says they close at 5PM, so I rushed over to drop off an important document only to find a piece of paper taped to the door saying they actually close at 3PM. No warning, no update online, nothing. Because of this ridiculous misinformation, I missed the deadline for a scholarship that could've helped pay for college. This kind of negligence is unacceptable and shows a complete lack of professionalism. If you can't bother to keep your hours updated, you shouldn't be trusted with anyone's time or important deliveries. read more

The UPS Store - Just look - Shipping Centers Near Me - Ventura, California

The staff was very helpful and the nicest. He even gave me some paperclips to help me organize my documents.

I agree with everyone else upset about this store not operating during posted business hours. Completely unprofessional and inconsiderate when people have the opportunity to go to a different location before they close. If you can't or don't want to adhere to the advertised hours, that's fine-but update the hours online and on the door (not with a temporary handwritten sign) to the times that suit you more appropriately. Do NOT waste peoples time & gas, and leave them a$$ out. Post the hours you wish to work, and ensure you will be open during said hours. The number one thing in running a successful business is CONSISTENCY. They probably close early because it's so slow in there...I wonder why...maybe it's because too many people have been let down this way and have decided to not even bother going here. I've tried to come here multiple times over the years, and they are never open. I kept trying to give them the benefit of the doubt. Now, after reading reviews about the temperament and lack of professionalism regarding the people that work here, I'm actually grateful I've never had the pleasure of coming during a blue moon when they are open. I WON'T try again-I'm done. Their loss-good luck. read more

Always such great service when I come to this store. Don is always so polite and professional. I've done notarized paperwork with him in the past as well as mailing packages. I had to send a package that would have been quite pricey to mail through him. He said it would be cheaper to mail through USPS. Honest and efficient. Can't beat that. Pick ups are easy breezy, too. Today I was out in less than 5 minutes. Just have your ID handy, sign a form and out you go. He's always willing to answer questions and gives you his honest opinion. read more

This is my Go-To shipping and return store. I am in here several times a month and the service is great! They are dependable, fast and efficient, which is what I want in a shipping business. read more

I have been coming to this store for over 17 years and they're very friendly and warm and very helpful. Never complained never a problem and I would highly recommend. read more

Rebbeca and Dawn are awesome. Been coming here to do Amazon returns for a couple of years. There super nice. Thank you Rebeca for letting me use your tape gun to package up my return. read more

Great service. Family owned. I'm surprised it's not 5/5 stars. They are doing everything as advertised.

No idea why people aren't giving 5 stars. Every single time I've ever gone into this store I'm always greeted with a warm welcome, they quickly do my request and wish me a good day when I leave. This is the only place I'll go for Amazon returns and shipping. Really great service. read more

For quite a while, like over a year, this location frequently has a handwritten paper sign letting you know it will unexpectedly be closed this day - or that it closed hours early - or that's it's opening hours later. The excuse had long been that the primary owner was having health problems. Then sadly she passed away and the excuse was dealing with her affairs. I feel compassion towards the family but as far as a business goes...they are completely unreliable from the customer's point of view. They should consider hiring a part timer for the gaps. read more

Don works very hard! Great service! He's very helpful! Answers all your questions and goes beyond! Friendly environment!

I love love love the people that work here. So sweet and helpful. I typically hate shipping stuff or returns, but genuinely enjoy going here because of how friendly they are. Thank you for your hard work! read more

They have a habit of putting up hand written notes saying they are closed (for multiple reasons) during their posted business hours. You waste your time attempting to use this location. read more

Guy working the store kept lying to me about the printer when I needed it for my shipping label.

Don is an awesome manager. He's there doing it all by himself so I can only imagine. Keep up the great work Don. Thank you for letting me have my package delivered there instead of my house. read more

Twice I had taken Amazon returns to this drop off location, both times the guy there (owner?) made me tape up the items for shipping. I am a petite, over 60, female, and one of the items was very heavy to mansur. He gave me a very hard time about returning it. The second time this happened, I remained him that he was a drop off location for Amazon, and I shouldn't have to do his job for him. He won't give me a receipt without me taping up the box. I left with my returns and went to the UPS Store on Telephone Road. That store actually did their job, without giving me a hard time. I will never go back to the store located on Victoria Avenue. I would give zero stars, if I could. read more

This is the third time I've gone to this store that claims they close at 7 PM, and they're not open. Three different times, with more than 30 minutes to spare, to get there. Closed every time. I've now learned my lesson, that's the last visit I will attempt. Will definitely not recommend the store ever, so frustrating! read more

Don is an awesome person. Great customer service. Always greeted with a smile & he remembers everyone's name. Hands down best UPS store location I have ever been too!! read more

0 stars. Go somewhere else. I agree with the others that the older Asian woman is beyond rude and disrespectful. She was enthralled in a personal conversation about her bleeding vagina which I had no business hearing about, so I asked if I could just drop a package off and she barked at me and scolded me. She should not be working in customer service with this trash attitude. She has no right to be treating others like this. She needs to retire. I will not be back to this location. read more

Every time I come into this UPS store there's an issue. Can't help with my needs or system down. Not using this one anymore.

I appreciate the UPS STORE so much considering I have many returns and outgoing shipments that I need to be done. Don has great customer service when I need to get a package shipped. As I write this review, I remember that I have a few packages that I need to be shipped. Looks like I will be at the UPS store in the next few days. Great service. read more

Any place can work when things run smoothly, but when things don't, THAT is what makes a good business, and this guy doesn't know how to do anything about anything, really does not care about the situation he's put me in now, with hours of labor gone to waste and irreplaceable items forever gone, and hasn't done ANYTHING to try to keep my business. Per all the evidence, which is I mailed a package from this store, he scanned and it disappeared, this fool stole my package. He really does NOT care that it's gone. His laissez brah approach makes me think that he took it even more. So, unless you insure it, have back up receipts and don't mind the wait if you need to be reimbursed, go for it. If you actually need a shipper who can ship a package aaallllll the way to its destination, might want to just go to the UPS on Palm. More update: Yeah, corporate won't do anything. It's been months, and I can't even get a refund on the original shipping costs from this idiot.. read more

The old woman who runs the store is very RUDE and not helpful at all!! I wouldn't ship with them or go in their store ever again. They won't give you any UPS envelopes, they want you to buy them. They don't carry UPS shipping labels. She told me to go the UPS hub, and Very rudely. I've been to the UPS store on Telephone and they are very helpful. They have labels and envelopes for UPS shipping of documents. Horrible how business owners treat customers badly instead of being helpful. read more

I've had such good service at all the other UPS Stores. This place is a disaster! The guy behind the counter could care less about the goods you are shipping. He couldn't even get the name right on the package I was sending and said well if the address is right then it doesn't matter. I guess the .02 seconds it would take to make it right was too much to ask. The store itself is a mess and totally disorganized. I dropped my package off yesterday and the tracking number still hasn't been received by UPS yet. Such as cluster. Go somewhere else if you can. read more

Don, the owner, is helpful in everyday. While it's a big name "UPS Store" you feel like it's your neighborhood shop . . giving you the best of both worlds. I highly recommend them and consistently use them for the PO Box, Amazon deliveries and outgoing packages. read more

This store was extremely messy, packages/boxes everywhere. The man working today 2/10/2021 in the afternoon, was rude & not welcoming at all. He went on to mention that overnight shipping was not guaranteed & after he quoted me $120.. there's no way. He also mentioned my "FRAGILE, this side up" sticker on my package did not matter, it was going to get tossed around anyway. I was over it. I went to USPS instead where they have a money back guarantee if your package does not make it on time. Never coming to this location. read more

Definitely a good place to get your packaging sent out. Very helpful, and friendly. Carries supplies. Easy to get to. UPS is 1/3 of the cost of FedEx. read more

I've been a customer at this UPS store for over 5 years. I have my business P.O. Box here and have all my packages delivered here because it's safer than leaving them at my front door. Don is very welcoming (knows his regular customers by name...that's a big plus in my book) and the service is always fast and professional. I highly recommend this business! read more

Lol every time I come the QR code scanner is broken. Seems like it's too often to be honest. And it's for returns on amazon, super inconvenient. I ended up going to the store by winco. Always great service there! read more

Don is the very best when it comes to personalised quick customer service. He knows his business. He knows in his industry people are in a rush. Quick, effective and efficient in and out service. Thank you Don. read more

Most of the time Don is behind the counter, and you couldn't ask for better service, but the older lady there sometimes is the opposite.

Worst UPS store I've ever been too. Painfully slow and unorganized. I'm surprised they don't loose packages. I ended up going to the one in Oxnard. read more

Hot inside, slow to serve and unprofessional. Gotta a shipping quote for an item then days later would not honor it. Didn't want to hear it and didn't care. I will not be back. read more

Highly unorganized, slow service, mediocre customer service. I guess It still gets the job done though.