I always love going to this store for shipping needs. With my daughter being in college, I'm…read morealways shipping care packages to her. They're very reasonable with the prices. Customer service is second to none. Always very clean inside. I'm loving the decorations in the store. I highly recommend!

So helpful, nice place, worth the trip! Love supporting family businesses instead of big box all…read morethe time.

Outstanding service at this FedEx Office!…read more I had a fantastic experience at this FedEx Office location. From the moment I walked in, the store was clean, well-organized, and everything was clearly laid out and easy to find. It immediately felt like a place that values efficiency and customer care. What truly made this visit exceptional was Rick. He stayed late to make sure my package went out--something you just don't see often anymore. Rick was incredibly personable, patient, and extremely knowledgeable about packaging and shipping options. He explained everything clearly, made sure my items were packed properly, and helped me choose the best shipping option without any pressure. Prices were very reasonable, especially considering the level of service and attention I received. You can tell this store is well run, and Rick is a huge asset to the team. If you need shipping, packing, or print services and want someone who actually cares about getting it right, this FedEx Office is the place to go. Big thanks to Rick for going above and beyond--I'll absolutely be back.

I like going to this FedEx location because the associates are always very nice and helpful. It's…read moreeasy to find parking on a normal weekday but can be a little tough if you come on the weekend or in the evening time when people are visiting the shopping center for dinner. I usually park on the side near Longhorn steakhouse. They also have a cart located at the front of the store for customers to utilize when bringing in heavy/large packages.

Antonio was a great customer rep. It was very hot in there and I was there for about 45 mins, so…read morethat was my only complaint. They ship and pack just about everything! Very reasonable prices!

I was ready to do business, they were not. At 5 PM July 10th, 2026 a sign on the door read "Due to…read morea Worldwide system error we are closed at this time." I depended on accurate hours and they never updated Yep, Google, or website. I had an important document that required mail today with a UPS code.

Amazing customer service! Received much needed help with a print/email job during a difficult time.read more

I was in the area and needed some copies made. I wasn't familiar with what was around so of course…read moreI Yelped it. Perfect In-out experience. Self service copier was in the back. I bypassed the 2 people in line up front and headed straight for the copier. I put in my card. I made copies. Bam I was done. Clean store. Good location. I wasn't greeted or asked if I needed help by anyone but I guess that's ok?‍

It's been more than 80 days since I have them pick up our box. And our family in the Philippines…read morestill haven't received it. Called them two weeks ago and I was told that it's already at customs and it's just being held for inspection, that my sister should receive it in 1-2 weeks. Called again today to see the status of our box because apparently my sister still haven't receive the box. And this time I'm told it just arrived this Sunday. Smh like different people gives different excuses. I understand that there might be a delay because of covid, but more than 80 days later and this business still cannot give us a definite answer when it will be delivered to our family.

From the owner: Shipping Balik Bayan Boxes or Care Packages to the Philippines. Returning residence who wants to…read moreship there household goods and furniture or vehicles to the Philippines. Fast safe and reliable service. Your hard earned money inside your box will be safe and guaranteed to reach your love ones back home.

I left some clothing out of town. I was told by the resort to create a label with UPS. Destiny a…read morefive star UPS employee went above her requirements to assist me with creating a label to email to the resort. Hadn't done this before or even knew that this was possible. Thank you so much for your assistance. For management you have a great person assisting the public. FIVE STAR

Everyone is pleasant and fine- except a lady named Destiny. She couldn't even finish asking me…read morequestions about what I was shipping before she walked away from the register, packed her things, and left the store. She was incredibly rude and unprofessional. The interaction went as follows: Me: I'd like to ship a package out of the country Destiny: well let me estimate how much that is before I even decide if I'm gonna do that Me: before you decide? Destiny: yeah cuz it can be anywhere from $300-500. What's your phone number and what's the address? Me: I gave my phone number and said, I just sent out a package two days ago to the same address- And she didn't even let me finish before becoming too upset to finish my transaction. She just walked away and kept shaking her head, rolling her eyes, and talking under her breath all the way out the door. Couldn't even look me in the eye on the way out. The other lady at the desk helped me with my order. I honestly don't know what I could have possibly done to incite that reaction from Destiny. She was probably having a hard day. Maybe she wanted to help me really quick before leaving at the end of her shift but realized I would take longer, having to ship out of the country? I'm really not sure! The next lady was super nice and patient with me, even though it did take a little bit to figure out how to send it out. Every other person at this store is great! There's never a line either! I love this spot and I'm sure this is a one off, but damn girl.. it's not that deep.

The team at this Pac Mail consistently goes above and beyond! While juggling a large package and my…read moreinfant, two employees immediately rushed to the door to help me. They're always kind, attentive, and quick to answer my questions about the best and most efficient way to mail an item. Truly outstanding service every time!

I had a pleasant experience here. My husband stops here ALL the time when he needs to mail…read moresomething from FedEx bc it's one of the closest spots for drop off items since the Office Max closed a few years ago at Red Mill. I needed to drop off a pre-paid package and was emailed an updated shipping label on the way here. I called and spoke to someone who said they would print it but it was $1 - rather pay that then go back home. I came inside - emailed it to them - they printed it - I paid my $1 and they added the new label to my package. Told me pickup from FedEx was 5pm and sure enough, it was scanned and started moving along at 5:11pm that day. Staff inside were friendly and I also asked about buying stamps and was able to purchase a set and choose from one of three designs. No issues for me - seamless!

I had a very disappointing experience at the UPS Store on Independence Blvd in the Haygood Shopping…read moreCenter in Virginia Beach. The employee working the counter attempted to charge me significantly more for shipping by increasing the dimensions of my box by over 2 inches on every side. Since UPS pricing is based heavily on size and weight, this made a noticeable difference in cost. When I questioned the measurements, I was given a confusing explanation about "inner dimensions" that honestly made no sense. It wasn't until I told him I would take my package somewhere else that he suddenly agreed to remeasure the box correctly. Once he did, the shipping price dropped by almost $5. Customers should be aware and pay attention to the measurements being entered when shipping here. I understand mistakes happen, but this did not feel honest or transparent.

Rude and unprofessional service. I stopped by the UPS Store…read moreon Independence Blvd and had one of the worst customer service experiences I've ever had. The man who appeared to be the owner (a short, foreign Danny DeVito-looking guy with no name tag) handed me a tape gun and told me to tape my own package, then threw me the plastic label slip like I should already know what to do with it. When I asked for him to do his job, he got defensive and said, "Don't tell me what to do in my store." He also made me feel stupid for not understanding their self-label setup -- even though I just wanted him to handle my return like every other UPS store does. The place wasn't even busy; there was only one other person there. I didn't realize I was supposed to do everything myself at a UPS store. His attitude and tone were completely unnecessary. I'll never go back to this location and wouldn't recommend it to anyone.