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    The UPS Store

    3.6 (42 reviews)
    Open 11:00 am - 5:00 pm
    Updated 2 weeks ago

    Services - The UPS Store

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    Recommended Reviews - The UPS Store

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    8 years ago

    We had to get passport photos for my 3 week old baby and they couldn't have been more helpful! Great photos and great service!

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    13 years ago

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    Review Highlights - The UPS Store

    Thank you Scotty for having the best customer service and for making sure all my questions are answered.

    Mentioned in 7 reviews

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    The UPS Store

    The UPS Store

    (56 reviews)

    Van Ness/Forest Hills

    RUN DON'T WALK TO FEDEX OR USPS. Falsely claiming to be up and running (for 3 days) when no…read moreservices available due to WiFI down. Employee claimed "the boss" made them take the notice signs down because he didn't want to scare the customers! How do I know? I SCHEDULED a notary appointment, gave them my phone number and email. When I showed up, they said they couldn't do it because the location had no WiFi. No connection to UPS system!!!! He (the dialated-pupils, goofy grinning cler) thought it was funny when I suggested he could have called and canceled the appointment; his colleague just stared while she sat there munching on something. Hmmm. Don't trust your documents, presents, and valuables to this location.

    This review is NOT for the UPS Van Ness Store who have exceptional customer service, but for their…read moredelivery service. I paid over $25 for a document to be delivered to Owings Mills, MD. I sent it on Thur night, I was informed it would be delivered the following day. this did not happen the first time because unfortunately the recipient went out briefly after waiting in all day. The package was not delivered on Sat. The package was not delivered on Monday. The recipient left a note on his door EVERY DAY to say he was at home and to knock loudly. The UPS drivers never knocked on the door. Finally it arrived on Tues. The driver said they attempted twice before but no one was home. THIS IS A LIE. They never knocked on the door. DO NOT USE UPS FOR DOCUMENT DELIVERY THEY ARE UNRELIABLE AND THEY LIE. Even the UPS store said the drivers don't always knock. Why? Isn't this part of your job?

    US Postal Service - Cleveland Park

    US Postal Service - Cleveland Park

    (83 reviews)

    Cleveland Park

    This is ONLY a great experience if Tonya is NOT working. She is the most miserable person Ive…read morealmost ever encountered. I have been meaning to write this for years. She doesn't have a bad day, she is a pure grey cloud of negative energy . She is rude and miserable. There is zero joy in this woman's body. Ive not sure why she works for the US postal service in customer service with such a negative personality. I got spoiled living in Columbia and having Ms.Yvonne for YEARS'!!! I have occasionally left the most office if Tonya is working solo because she is that miserable to even be in close proximity to. You hear how she speaks to everyone and you think na ill pass. Theres now a UPS store across the street. Go there if you can it may be more expensive but this woman is an unpleasant experience. I feel bad for her coworkers cause I couldn't imagine working every day with a human just miserable 24/7. Ive tried to give her the benefit of the doubt but I've been in Cleveland park 3 years. It's always a terrible experience. I feel blessed from the mail gods when shes not working and i get lucky enough to see the other women who work here who are lovely.

    Utterly incompetent staff. Closed on Monday, November 3 for no reason. No explanation posted…read morewhatsoever. They just can't be bothered to even show up. And when they are there, they treat you like garbage. Go to the USPS in Tenleytown and save yourself the frustration.

    The UPS Store - shipping_centers - Updated June 2026

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