I do not recommend this location for mailing packages. They lost one of my packages, and although…read morethey claimed it was a USPS policy, it was actually their own policy, which they never disclosed. When I asked if it was a formal policy, they lied and said it was from USPS. Additionally, the staff have always been rude, impolite, and just not professional. I strongly recommend going to a real USPS branch instead, as their prices are also extremely high.

I've been here a few times for mailing and the employees are very helpful and efficient. I haven't…read morehad any issues. Today I went for a passport photo and to mail out a passport renewal. Everything was done within 5 minutes. The staff was super friendly. Since there are only two stations open at a time, you might experience a bit of a wait, but I still feel like it's about the same wait you'd experience at a post office.

I'm not one to normally post negative comments, but this experience this morning was absolutely…read moremind-blowing. You all might want to consider this as a warning. I am the CMO for a global company. I stopped in here to send a package overnight (today is Friday 3/17) for arrival on Monday (3/30) morning delivery. Precursor - Prior to that I had asked (and graciously paid for) notary services of the documents. No problem. Services rendered, services paid for. Now we get to the shipping rates. The woman pulls up rates starting at $54 dollars for April 4th delivery and spanning $272 dollars for Monday delivery by 10am. Yes, you read that right. $272 dollars for an envelope. For Monday delivery, by 10am. That's the cost of shipping a small refrigerator freight on a truck. Obviously I was shocked. Asked her how that was possible. Her response was "yeah...you have to talk to the owner Harry, he controls the prices." Well Harry...here's your chance to retort. How is it possible in any world to send an envelope weighing a quarter of a pound...overnight to Alabama...an hour and 27 minute flight away from Ocoee....and have it cost $272 dollars? By the way, the girl behind the counter tried to validate this at first with a response that was "well that's the price of shipping these days". For what? A bison to Guam via boat? C'mon. For reference, Afterwards I called Patricia over at FedEx on West Colonial, who I also do business with. I gave her the contents, the weight, the address and the shipping expectations of delivery on Monday by 10am. Her rate via FedEx? $53 dollars. FedEx...a global shipper...$53.00 for Monday morning delivery by 10am. Harry's Mail Center...$272 dollars for Monday by 3pm. In the end I took it to the post office on Hiawassee. Express Mail with tracking. Arrival Monday by 3pm. Cost? $11.28 I work in an industry where media, print and costs are marked up...usually about 11% to make profit on running a business. If you do that math...thats a 413% markup. And some bullshit. You're flagged Harry. Not sure what kind of operation you think you're running, but it will be reported.

Missed the delivery of a package that had to be signed for and instead of trying me again they sent…read moreit here. I went in as soon as I got the note (it was custom jewelry made from my mothers jewelry, as such it was irreplaceable, so I did not want it sitting in a random warehouse) There was one person in front of me being seen to and 2 people working (but only one working with that person). I still waited in line for 15+ min. When they did get to me they initially couldn't find my package. Nerve wracking. Very stressful. When I said something to the tune of "what do you mean you can't find it" clearly a little panicked, then she got the other person involved and she found it immediately...was there really a need to put me though that? So, while I did not use them of my own will, I don't think they would be my first choice as a shipper should i need one in the future.

This store is the worst!…read more I have used them several times and this time is the last straw. The staff is incredibly rude and never wants to help. This time we shipped several boxes to my husbands new job in New Hampshire. The completely repacked the boxes and stole one of his collectibles. The box pictured was delivered in this condition and several books were damaged. He called to file a claim and was told to call this store today for a resolution to the claim. They hung up saying they were too busy to talk. Then called back a couple hours later saying it could take 3 weeks to investigate. The claim isn't even very large. Don't trust these criminals with your stuff if you ever want to see it again. They are thieves and rude as hell!

There were two employees working the counter when I entered. They both worked quickly and…read moreefficiently. The line of customers took some time to get through and once it was my turn I received excellent service.

I order a few to many things from Amazon and I don't always like everything I order fortunately the…read moreUps store is right around the corner from my house to do my returns:) The staff is always very helpful and service with a smile.

This store always does a great job for me and I've been there a lot. Friendly, professional and…read moreefficient!

It was my first time sending anything overseas so I headed over here to use DHL…read more Pamela was nice and extremely helpful in helping me fill out the missing pieces to the foreign address. Great service and the only downside is DHL's pricing, never knew it was so expensive to send a single envelope! lol

This particular store has GREAT customer service and very helpful. This is my go to store for…read morefaxes and mailing things.

We were out of town when a liquor order was being shipped to our home and we were not gonna be…read morethere to pick it up. I was able to have it rerouted and held at this UPS store until we returned. The UPS guideline is if you have it held, it typically is held for a week and then it gets sent back. Had no issues going in showing my ID and picking up our package. The gentleman who was working was friendly and hospitable, and worked with a sense of urgency. This location is undergoing a well needed refurbishment and I'm loving what I'm seeing because it's very fresh and brings it into the modern day!

This store has recently gone through renovations, and now they're dealing with another unfortunate…read moresituation. On top of that, the A/C never seems to work properly, and it's extremely hot inside. I really felt for the employees, who continue working hard despite the uncomfortable conditions. The two young ladies are always so kind and greet customers with a smile, no matter what. I especially want to thank Melissa, who helped me with my returns. She was incredibly patient, respectful, and genuinely caring throughout the entire process. Even with everything going on, she remained calm and professional. I truly appreciate her kindness because that's not something you find very often. I hope the store's issues are resolved soon because this team deserves a safe and comfortable workplace. Thank you all for your hard work and dedication!

I went into the Mail Center to ship a package and was immediately met with constant loud barking…read morefrom a dog at the front of the store. It made me feel uneasy and was honestly very distracting and aggravating. When I expressed concern, the only response I got from the owner was, "He doesn't bite." While I understand some businesses are pet-friendly, I'm not sure a shipping and mailing center is the best environment for a barking dog -- especially right at the front where customers enter. It didn't feel very professional, and it definitely made the experience uncomfortable. Would recommend considering a more neutral, welcoming atmosphere for customers who may not expect or feel comfortable around animals in a business setting.

KUDOS and thanks to the amazing staff at Grand Oaks Mail Center in…read more Dr. Phillips! They allowed me to build their first ever Yelp profile and take pictures to upload! I highly recommend all to come and visit to support this local business!

Had a hideous experience with this location and 4 of its employees. Went in to drop off 2 Amazon…read morepackages and have a small project printed (52 4x6 cards printed front and back on cardstcok. Huge line that really didn't have a clear start or finish so everyone was kind of annoyed from the get go. Waited around for about 15 min before one guy finally started asking who in the line had amazon returns (he had been standing around for a bit not asking a growing line). After a few people did theirs and left I did mine and asked about my orinting project. He handed me a laminated email address and told me to email my project and and what I needed done. The wifi wasn't working (on either my computer or my phone so it was their wifi not my device) so I said if I left and emailed it in form home could I pick it up the next morning and he said it would be fine and to make sure I put all the details of what I needed in the email. I got home maybe 20 min later and did that. Clearly. In bullets. There was no way it was unclear. Went back the next day at around 2 pm (well after the opening time I requested in my email) waited in line only for them to ahve not even have opened my email. So they printed one out after not really ding more than a glance on regular paper and on two sheets and not the sizing I needed or the paper I specifically requested. So I basically was like yeah that's my project but it is not what I asked for. It's all in the email. so he finally actually looked at the email and was like we can't get this done today...52 4x6 cards. That's not a big order. Thats a very basic order. I have. a small card business and do this often. My office has not been set up at our new home yet so I could not take carte of it myself and it was too small an order for any real printshop int he area - believe me I tried. All this to say it is not remotely a big or complex order. they acted like i was asking for the moon and a rush job. thye tell me I have to come back again, the next day (so a full day after initial deadline requested (which as a reminder was approved by the first employee I encountered before leaving) I go back the next day. This is where it goes more downhill. I go in to pick them up. Dealt with the same guy. He hands them to me. I look them over and initially notice at a glance they did not print on cardstock though it it was in both the email and i verbally requested it the day before. he said that that was cardstock - again I have a paper business. It was not cardstock. So clearly they don't know what that it. Then they charged me an astronomical price of $72 (*for cardstock and color printing) which is well more than a job of this size should be priced. for reference at my normal printshop I have printed orders more complex and same day, and of a larger quantity for half that (in. a larger city no-less). I requested a discount for both time and because these were not printed on cardstck and they only gave me a 10% discount (said it was because the manager wasn't there?)...so the $72 was after the discount WHAT?! Are they insane? Pissed but needing the project done by that day latest I took them and left. When I got home I found them to be completely botched. Some were not printed strait. some were cut way too far down, and were then not centered. Some were cut at an angle. And it turned out they actually shorted me by three. And they didn't print them on the paper I ordered and paid for. It looked like a toddler but them. In fact I believe a toddler would have done a better job. I called to make a complaint to the manger who was not there only to be told by the assistant manger that they manager was the one who was responsible for the absolute joke of a print job. When I protested that this was not a "rush" order (that's what they called it) they then told me that they typically needs a week or longer so they can send it out...then mark up the price to a a laughable sum to have not even done the work? I went back (fourth visit in 72 hr) & demanded a full refund. which I thankfully did get. This it not a professionally level service & they should not be advertising it if they can't handle the most basic of orders. As a final insult, I dealt with 4 different employees, 1 gave me false information. 1 rolled they're eyes at me after they couldn't be bothered to open their own email by 2 pm, 1 didn't have a clue what whats going on despite having it explained to them multiple times & one just blatantly made stuff up & when they got caught they proceeded to completely change the story. Not to mention the manager whom I never personally dealt with, but they actually did the laughable job and thought it was fine...not once did I receive an apology from a single person. So no please do not go here. They are not professionals. I will be reaching out to corporate to make a complaint. Edit in response to the comment by CS: This is false. Not one apology and it wasn't escalated to anyone higher.

I went in yesterday to ship out a package for my brother, when i went in there was a label on the…read morepackage and it was ready to go. The employee then proceeded to copy down the existing label for all the information of where it is going to be shipped and ask me solely for my name and a phone number. It is repauling that as workers and employees you would lie straight to a customer to cover for yourselves. I hope nobody ever goes to this UP's again who clearly takes advantage of those who need help or assistance. You guys never got the address from me you got it from the label that already existed and then charged me for one you guys created for no reason. PLEASE NEVER GO TO THIS UPS UNLESS YOU WANT TO GET SCAMMED!!