Found this place because I needed links for my Oris GMT. Dave was super nice and told me to just come in rather than pay to ship since I lived so close. They were super fast to adjust my watch and really friendly. Great experience overall. read more

The Watchmaker - Watches Near Me - Stoneham, Massachusetts

I sent my watch for a complete factory service and restoration for an Oris watch that I've had for 20+ years. It took approximately 5 months to complete, but it was worth it. They did an excellent job; the watch looks like new. The cost was in line with my expectations, a little over $600, but I now have what is basically a new watch. Point of reference, I had my Rolex Submariner serviced similarly by Rolex approximately 7 years ago and that was $1,000. read more

This place is a complete rip off. Want to charge me $641 for regular (comprehensive) service son a $2800 watch. Thats insane and that doesn't even include any parts and tell me it's going to take 4-5months. This isn't a Rolex or expensive timepiece. Recommend you find a local supplier or watch shop. From Oris- Comprehensive Service to automatic time/date Oris Includes complete movement service, timekeeping restoration, new gaskets, refreshing of case and bracelet, water resistance verification, and a 12-month nortonhance warranty Note: Due to high volume, turnaround time is a minimum of 4-5months or longer. Approval confirms understanding that the process cannot be expedited. read more

Highly skilled professionals with expertise and experience to accomplish almost any service and restoration. They have restored several obscure English watches for me over the years. Price structure is fair and commiserate with quality of work. read more

Came in for a battery for my watch. Said they were having issues with my credit card, so I ended up paying cash. My credit card was also charged more than once as well. Cancelled my card, hassle and a half, as I'm on vacation. Charges were from The Watchman and Intuit. Called the business back the following morning, the man was apologetic, but I had already cancelled the card. Staff needs education on credit card transactions!! read more

This morning I visited a watch shop repair business : The Watchman in Stoneham MA on Main St.. It left me absolutely delighted with their service and attention to my issues. I had three watches that needed to be repaired or set. They were WONDERFUL! From the moment I stepped in I could tell they were a cut above the rest. The staff at this establishment were incredibly honest. Their establishment left me feeling good! . Truly attentive, making my experience very memorable. I will take my business there ALWAYS. It's nice to experience. I am grateful for that old school HONEST business service which still exists. BIG KUDOS! read more

The owner is beyond honest and kind. I brought my watch for a tune up. He looks at it throughly and said it's in great working order. Nothing needed. Even tough I did not need anything from him this time I am definitely going to use him next time I need my watch tuned up. read more

I have bought a number of watches from the Watchmaker, I have also bought from high end retailers such as Tourneau. The Watchmaker will service everything and will deal with manufacturers when need be. They will source anything even if it's not on their showcase... I trust The Watchmaker implicitly and will never be burned again with prices or repairs from a large retail watch company. I posted a picture of my Hamilton Jazzmaster, its striking yet subdued, bought it from the Watchmaker and it replaced my Breitling Avenger as my everyday watch... I also invested in a number of Luminox's, these watches are complete beasts on my wrist. read more

The Watchmaker - Watches Near Me - Stoneham, Massachusetts

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Excellent service despite Covid-19. Dave's father worked on two of my watches and results better than any other place. Not cheap but reasonable. You may have to wait a couple of months but worth it. Don't pay attention to negative reviews-mostly cheapskates complaining about a watch battery install cost $15-crap like that. Great place to have your watch serviced! read more

Top notch repair shop! I have brought several Swiss watches here for maintenance through the years. Every employee I have encountered has been knowledgeable, professional, and helpful. David, the owner, has always taken time to educate me about my watches. He is steadfast in making sure I get the repairs I need without scheduling anything that is excessive or unwarranted. If your top priority is to find a rock-bottom price for a battery change, this is not your place. But if you want your watch to be serviced by knowledgeable experts who work to make sure you pay nothing more than a fair price, look no further. read more

A great and honest business had a battery replaced 4 weeks ago for my watch stopped working and they gave me my money back for the battery replacement without any hassle i would use them again .No questions asked thank you............Vinny Mcinnis read more

I have been bringing my Rolex Watches to The Watch Maker for 25+ years. Their staff has always been knowledgeable and friendly. Their repair & service is outstanding. A friend who deals in Estate Jewelry ask who I use for my watch service, as he had several fine watches that did not run. I recommended The Watchmaker and the next we met he "could not thank me enough". A repair facility you can trust with your fine watches. Charles G. read more

Just a battery replacement, but they were very attentive and easy to work with. Very nice select of watches too!

This review is important to you if you are considering a good place to send your watch for repair. By way of brief background I sent my Oris dive watch in to be serviced. I was advised initially that the watch would need a full service and it would be around $500 or so. Ugh! ... but then I get a call. The watch maker found a simple fix and while I could have had the watch serviced, it was not due and the simple fix would get the job done. The price $100 and change. This NEVER happens to me. What I know about watch repair you could write on the back of a postage stamp, so I was in these guys hands to be honest and do what needed to be done. So to have someone look after your watch and wallet at the same time came as a shock. I put it down to the fact they are truly honorable people who put their customers first and do what needs to be done rather than hose you down for money. So I could recommend these guys highly enough - fantastic service delivered by wonderful people. Thanks for your help. read more

Stay away from this business. I brought a vintage watch to them for repair in August 2020 which was my dad's from 1941. After an initial non-refundable deposit of $100, the final cost was $775 and warrantied for one year. After about two months it was repaired and working fine. I only wore this watch one day a week or less. After ten months the crown, (winder) fell out. I brought it back to the Watchmaker under terms of the warranty. After a week or so, I get a return invoice asking for $585 to repair the crown because there was water damage inside which voided the warranty. I should note that the warranty language in the first invoice was different from the warranty language in the second estimate/invoice. I took this watch to another repair expert in Boston. The crown was replaced for $35 and he saw no indication of rust or water damage. I was almost cheated out of $550 by the Watchmaker. When I reported this to the Watchmaker I got absolutely no apology or even shock that the crown was repaired for $35. No justification for their charges. They just got caught. My advice based on my experience is to stay away from this business. read more

I recently purchased an Oris depth guage which needed some attention, I contacted Oris and they referred me to their service center, 'The watch Maker'. I couldn't have been happier with the level of service they provided, the manager/owner David, was fabulous! Highly recommend! read more

The Watchmaker - Watches Near Me - Stoneham, Massachusetts

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I have a Baume & Mercier watch that needed a new battery. I took it to a few different places and was told that it would need to be sent back to Germany to the tune of $475 and 6 weeks. The "watchmaker" was able to do this in a few days for $65. Thank you! Great service and I was given the price up front read more

I purchased my first mechanical watch today from The Watchmaker. Dawna was very helpful. Overall it was a pleasant experience and I got a great watch at a great price. read more

The Watchmaker - Watches Near Me - Stoneham, Massachusetts

Been going to them for 20+ years, great service, super knowledgable, nice family A gem of a place for sales or service read more

Excellent service - reasonable prices! My 30-year old Tag Link needed minor repair and they did an excellent job. They also have some really attractive watches, too. Highly recommend. read more

Great Service! My Oris dive watch was in poor cosmetic condition. I sent it to The Watchmaker for a face lift not realizing that the internal components badly needed a tune-up. What came back was a new watch fully rejuvenated. I was very pleased with the process from start to end. Very transparent with estimating the cost, a full explanation of the steps involved, and Dave always provided a timely response to my inquiries. I greatly appreciated receiving pictures of my watch during the initial examination phase as well as receiving a detailed description of the scope of work needed to bring the watch back to factory specs. This is a company that acts with integrity! It was pleasure during business with Dave. read more

OK, Watchmaker of Stoneham, MA....since I recently brought in my Swiss diver's watch to you for repair, it's time for your very first customer review on Yelp, courtesy of Joey Noodles...sung to the tune of "Matchmaker, Matchmaker" from the play, 'Fiddler On The Roof'. Watchmaker watchmaker, My Swiss dive watch, Crown, tube and stem, Must be replaced. Watchmaker, watchmaker use all your skills, To make my watch all right. Watchmaker watchmaker, You can't find parts? I thought you "expert". Guess I was wrong. I'll search the web for the parts for my watch, And advise you on where to go. For the record, I ain't no watch scholar But I always thought "the customer was king" If it wasn't so costly I wouldn't holler You guys want me to do everything! Watchmaker, watchmaker, Take them your watch. And if it's Swiss, Good luck with this. And if your watch needs some critical parts, You may just be "on your own"! (To be fair, my watch isn't a name brand priced in the $2500+ range these guys are used to dealing with. More like $300. However, it is Swiss and uses the same ETA 2824/2 movement as a Rolex Tudor. I have no clue why they couldn't figure out where to get parts.) read more

After 2.5 years of near-daily use, my Polar heart-rate monitor watch battery died, so I sent it to The Watchmaker because it's one of only six authorized service centers in the country. I'll never make that mistake again. They ask you to authorize a charge up to $75 on a credit card up front, which is the crux of my complaint. According to their repair form, a battery replacement should have cost only $12.95 plus return shipping. I gave them the coded transmitter as well for a battery replacement ($6.95) and was given an estimated turnaround of 2-3 days. Ten days passed without hearing anything, so I called for a status report and they reported it had already been mailed back to me but they had replaced the transmitter "because it had failed our tests" -- at a cost of $45.95. I'm doubtful because I was using the transmitter without the watch on Polar-enabled cardio machines for a month before sending it in, and it worked perfectly. Had I been given the option, I would have declined a new transmitter, but they already had my credit card authorization so I was SOL. All in all, the repair cost me $72 when I was expecting it to be under $20 plus return shipping. A brand-new Polar HRM still under warranty costs only $79 on Amazon, so if I could do it over, I wouldn't have bothered. read more

Definitely a hidden gem... I have a Swiss double dial Rotary watch that has stopped working... Rotary from Switzeland listed the wrong watch shop on their website and I found that The Watchmaker is their preferred service provider. Although I have just dropped my watch off today, you cannot ask for a greater sense of professionalism. I loved the fact I got an email with a photo of my watch and am promised an estimate to repair within 8 days. I was impressed with the unique selection of Swiss and German made watch brands I had not discovered before and a few vintage pocket watches. Polite professional staff. I am only hoping for good things... read more

I wanted to have the bezel swapped on my Omega Planet Ocean. After doing a bit of research on various watch forums, the resounding concencus was to go to the watchmaker. It was a bit of a drive for me, but well worth it. The staff is knowledgeable, courteous, personable and extremely proficient. My watch was perfectly serviced. Very pleased. Although I would probably feel more comfortable sending my watch directly to Omega should it require an overahaul, but for any routine maintenance, would trust the Watchmaker. Also, this business was very busy, which I believe speaks to its reputation as well. A very good, reliable independent watch shop; a nice change from having to go to a large jewelry chain. read more

These guys know what they are doing and really enjoy what they do. Very refreshing, caring and personal. I just purchased a "Ball" watch for my daughter; not super expensive, but not inexpensive either, and Bob took time to go over everything in the store that met my criteria, without being "forceful". Turns out my wife liked a different face design within the same brand and I called Bob. No problem. They had the different one inside a couple of days and it was all very smooth. They have excellent, upcoming brands with a focus on affordable mechanical watches from Mido, Ball, Hamilton, Tissot, Oris and a few others. Their offerings utilize the same Swiss movements that very expensive watches from Omega, Baume & Mercier and other more recognizable brands, however, it is nice to see The Watchmaker cares about not overcharging for excellent timepieces. I can't say enough good things about this establishment. Being a very infrequent yelper (I yelp when something is really great or really bad), this review will likely get yanked from the ones you can see. Hopefully, as I do, some of you will see it if you look at the filtered ones. read more

My polar heart monitor went dead so in spite of the 1 star review by M.J. I sent it in to The Watchmaker. 2 days later I received an aknowledgement of receipt and 4 days later I received the watch and transmitter back working. Battery replaced. $25 included the battery, labor and shipping. Good job Watchmaker! read more

I bought my Oris Pointer Date 80th Anniversary edition from David (I believe he is the owner). He was incredibly helpful and flexible, and I will definitely be doing business with his shop again. read more

My watched stopped suddenly, so I searched for a place to have the battery changed and was in the Stoneham area, so I stopped in at The Watchmaker. They appeared very friendly and professional, gave me a printed receipt, took my cell phone number, and I left to walk around while they checked out my watch. About 20 minutes later, they called me back to the store. It turned out my battery was fine, they cleaned and adjusted a few things and sent me on my way, without charging me a dime. My watch now works perfectly well. I will definitely go back whenever I have any watch issues and would highly recommend The Watchmaker in Stoneham. read more

Last year I brought my Tag Heuer in for a battery replacement with the idea that I was supporting a local business. I was charged $50, which seemed rather high considering the jeweler near my office had always charged $5.00. The Watchmaker sent it out, I picked it up two weeks later, and within a month, the battery died. When I called the business, I was told I'd have to pay the full fee to have the battery replaced again. I opted not to return, and since getting the Apple Watch, the Tag has been sitting in my jewelry box. A few months ago, I called the Watchmaker and inquired about replacing the battery. Again, I was told it would be sent out, and quoted a price of $35-50.00. I brought it to a Melrose shop, the battery was replaced on site for $4.00, and is still ticking. I'm in agreement with other reviewers about this biz being a thief. read more

As a matter of fact Dave, I called 2 jewelers before I wrote my review. The first was in Melrose and the other was in Woburn. Both quoted me $4.00 for the battery and both told me they would not have charged me for labor. I'm being 100% truethful therefor my review stands and I surely will not be back to your shop. read more

I went to the jewelers to inquire about having my watch repaired and they quoted me for a price that was almost as much as what the watch was worth!! I felt like they were just trying to get me to buy a new watch. I knew that it could be repaired. But paying that much just didn't seem worth it. A friend of mine recommended The Watchmaker, so I thought I'd check it out before chucking my watch. Not only was the price fair, it came back cleaned for less than my jeweler quoted for the same repair. I'm really impressed and will be returning next time I'm in need of work on any of my watches. read more

Brought my watch in for repairs twice now because of the location. Both times I got the same quote $395 for maintenance service. Two different issues with the same results apparently. The first time I declined the service and brought it to a watch shop in Harvard square which fixed it for $50. Amazing how The Watchmaker says the timing is off and needs an overhaul. Clearly that wasn't the case. A year later I bring my watch back in to The Watchmaker. They tell me they can't fix it and need to send it away. I'm told they can send it in for me and I'll get the quote to fix it along and only have to pay for shipping. They spun it as they would do me a solid to send it in. I get the quote THREE WEEKS LATER... $395 for maintenance service. Isn't that ironic. I call and ask for the quote from the manufacturer. They would not provide it. Getting my watched shipped back ASAP. Watch your quotes from this group and shop your service around. Disappointing customer service, order urgency, and pricing. ***To the business response, I would challenge you to post one thing about my post that is inaccurate. I'd be happy to post the emails online and share them with everyone as well. I will follow up and post my quote from the watch manufacturer with links to compare both. Cheers.*** read more

My experience is a mirror image of Joe T's. I brought in my Citizen EcoDrive for a crown and stem replacement. 3 weeks went by (I waited to see how long it would take them to contact me by phone or email) and I got tired of waiting. I called and the man said he would check on it and get back to me. A week went by and no word. I called again and the tech in charge of fixing my watch tells me he is waiting for the parts. And he was on vacation for one week. Well it's now in it's 5th week. I think if build a Citizen Ecodrive from grass blades and twigs I would get a watch back on my wrist faster. Last time I go to them turtles...or moles. Depends on what makes them so slow! read more

How do you give these crooks less than a star. Be aware of their business practices. I will follow up with the Stonehams chamber of Commerce, the BBB and Victorinox (whom suggested them as a authorized repair service for my watch. Do yourself a service and DO NOT DO BUSINESS WITH THEM! read more

Completely ineffective repairing a mechanical Omega watch: after taking it there twice (first time for 6 months) it still stopped every day. The owner was reduced to telling me the watch had to be wound manually every night (presumably the fact that this wasn't needed for the first 30 years I owned it was a fluke!). Ended up sending the watch to Omega in Switzerland: took 10 weeks, cost less (yes, less!) than this place and came back absolutely perfect! Omega in Switzerland delivered the precision workmanship and professionalism that I never got from this little neighborhood store. If you need to send a watch to Omega, here's how: send to: OMEGA SA Customer Service Rue Staempfli 96 2500 Bienne 4 Switzerland Phone: ++41 32 343 9561 Fax: ++41 32 343 9855 The parcel should be sent by registered and insured mail, together with a "certificate of registration" form no CBP 4455 (have a look at: http://www.cbp.gov/xp/cgov/toolbox/forms/), which can be obtained at any Customs Office, to avoid difficulties upon the re-importation to your country. When Omega gets it, they'll setup a web page with a picture of the watch so you can track the progress and send you a written description of the work needed (mine ran to 4 pages). read more

Very disappointing. I brought an old Cyma in for a cleaning. First I was told I would hear from them with a price within a week. After three weeks of calling and being promised a call back they quoted $400. for a cleaning! I told them I would take it somewhere else, so they charged me $45. for my "free" estimate. Never again. Had the watch cleaned elsewhere for $75. read more

Terrible service. I went there to drop off a Victorinox watch that was under warranty. The Victorinox customer service rep told me that the watch was under warranty and to bring it to The Watchmaker in Stoneham to get it fixed. I drove all the way from Lowell and was declined service. I was told that "it's probably not under warranty because I bought it on Amazon" - Probably? What does that mean? I definitely drove 30 miles to drop it off and I was definitely told by the company who manufactures the watch to get it fixed here. A resectable business would have confirmed their warranty concerns with the manufacturer before turning me away. A business that makes a living fixing and selling watches should be a little more respectiful of people's time. read more

The service here was fine but I was disappointed that I still had to wait a week to get my polar battery replaced even though I personally took the watch to the store. If I knew that it would a week, I would just send it back to polar like I did last time and save myself the time and hassle. read more

I've been bringing my watches here for about a decade. Yes, they can be pokey, and yes, they sometimes need to be chased to give an update. But they fix watches. Even finicky watches like mine. Which is more than I can say for any other place I've attempted to have a watch repaired. When I briefly lived out of state, I'd mail my watches here; I didn't want to try to find someone new. Plus, they're super-nice, their store has cool stuff, and they know what they're talking about. read more