Count your fingers when you leave this place. They will quote you one thing on the phone, then apply a different metric when you go in.

Friendly, pleasant and easy to work with. Iv'e sold coins here and bought watches. Love this place travel an hour to visit them!

Wonderful service. Good prices. A big fan every time we needed them1

I strongly suggest that you make sure you have a diamond plot; map of inclusions before leaving your diamond here. Then there will be proof if you are presented with a different diamond than the one that was dropped off. read more

I went in a while back to get a slightly cracked link on my chain repaired and the owner said he'd rather not touch it...HUH? Maybe he could not handle this type of repair? When I asked if he could recommend a jeweler who could fix it, he replied no and he'd only do it if I assumed all the risk...WHAT? He was very rude and unhelpful. I went directly to another jewelry shop in the next town over (Melrose) and they literally fixed it in one day. They also advised it was a fairly common problem with heavier gold chains. There are better jewelry repair shops with better customer service and better jewelers behind the counter out there. Avoid this place to save yourself some time and hassles. read more

Such nice owners and they take good care of your jewelry. Very trustworthy shop! Highly recommend!

I've been doing business with Wakefield Jewlers for 25 years! They are personable and knowledgeable. Service is second to none. I will never go anywhere else as long as they are open. read more

Great people to work with. Honest and reasonable. Had a Tag Huer watch over hauled that I had purchased at an estate sale elsewhere and they convinced me that based on how much the watch cost that it was certainly worth repairing and I would still be way ahead of the game in term of the money I put out from the beginning. Give them a shot....you won't be disappointed! Pam R read more

I recently had my watch and a bracelet repaired here! They both came out great and the employees were kind and helpful. I will always go here for my jewelry repair! read more

Fantastic local jeweler. Have purchased several items from chains to watches to having my wife's weeding rings sized . Bought a watch used that broke 6 months later. Brought it in and found that to fix it would be more than when I bought it. The owner replaced it with a better watch (Swiss army) When I told him that i worked physically when I wear it. He truely cares about CustomerService and satisfaction, I wouldn't even think about going anywhere else . read more

I dropped off a ring of mine that had a crack in it. They did a fantastic job, and even after only being there once, the woman recognized me immediately when I walked in. They are just so nice and my ring looks better than it did when it was new! read more

I went into Wakefield Jewelers today to sell some Sterling silver after trying a few other places and getting ridiculous low-ball offers. Wakefield Jewelers gave me a very fair price and the whole process took less than five minutes. The staff was extremely friendly and professional, the store was clean and had a whole lot more to offer than just jewelry. This place will now be my go to place for all my gold/silver buying and selling and jewelry needs. read more

I would send anyone here. If you dont see what you are looking for just ask and they will get it for you. Awesome place.

Great service.......he repaired my vintage Hamilton in a snap About a week. I was very happy with his service. read more

August 25 2011 Today I came in and sold some silver coin to the store. Silver price was $40.88 at that current time. The salesman told me that the current price was only $39.00. Which was a large untruth. I thought that this was odd because on their website they claim to pay current spot prices for metals. I brought in $7.70 in silver coin which at that time was valued at $227, and the sales clerk offered to purchase it off of me for $130. That is almost $100 profit for the store! For a business to claim they buy at current prices and blatantly undermine and undercut the customers seeking to sell metals, I find this apalling. I feel cheated and ripped off. I recommend that anyone looking to sell their gold and or silver to NOT go there. read more

I've been going to this jewelers for over six years and it is one of my favorite stores in Wakefield. The owner Richard has performed some delicate and tricky repairs on various pieces of jewelry and treated a friend I brought in to sell some of her gold and silver very well. I've never brought in anything extremely expensive, but I did bring in a brooch belonging to my grandmother which I had not been able to wear for years and had always been reluctant to bring to just anyone for fear of losing this only link I have with her. Richard repaired it easily and without incident. I've brought dozens of rings and earrings with precious stones to be cleaned and they always return them looking like new. My wedding ring has intricate carving making it hard to clean at home and I periodically drop it off to be cleaned and polished without qualm. They have a great deal of interesting and unique estate jewelry and many lovely watches (my weakness). There are some extremely expensive items there as well as less expensive ones for all budgets. Everyone is always polite and helpful and have always done a wonderful job on all cleanings and repairs. I have recommended them to many friends and will continue to do so. read more

Went here to get my engagement ring re-sized after hearing great things. They resized it twice and it is still too big, would have had them resize it more however it takes ~ 1 week each time. When I called to see if my ring was back they told me they couldn't find it. I spoke with the owner who told me he'd look for it. When I went there (as I was very upset) the owner told me "I told you I'd call you when I found it." Awful customer service. I stayed until they found it... ugh! They did apologize, but after waiting ~30 min for them to look everywhere for my ring. Don't go here!!! read more

I had a necklace with a broken clasp I needed repaired. I came on Yelp looking for a reliable jeweler, and tried this one. I had great results! The entire process probably took me about 5 minutes total. I walked in, they took one look at it and fixed it on the spot for a grand total of $8. Couldn't get any better! read more

Man in back is cranky. Drop off watch for battery change at 11am. Call at 415 to see if ready and make sure I communicated my phone number correctly. Could hear man in background with attitude. Then he gets phone and says we got your number and he will call me in morning. Long story short he changed battery and charged me 40 bucks but watch still didn't work. That's not his fault but he could of waived the fee after being such a cranky pants. Would not go back. read more

On 2/26/2011, the following unfair and deceptive act occurred:I came in to pick up my four pieces of jewelry that I dropped off on 12/18/2010. The reason for dropping off these four pieces, one 14ct gold chain, one silver necklace, and two 14ct white gold necklaces, one with diamond 3 star drop pendant, the other circle pendent with 3 amethyst stones; was do to them being tangled. The lady behind the counter gave me a orange receipt with a brief description of the 4 pieces and said she was going to be very busy the next few weeks due to the holidays and would call me once the pieces have been untangled. I never heard from her Mr. Veader regarding pieces being ready for pick up. I came into their store on 2/26/2011 to pick up my four pieces. I brought along the receipt given to me as well. Mr. Veader handed me the silver necklace in a clear white baggy and 14ct yellow gold chain. He informed me he could not find the other two pieces but that he would look for them. I asked the lady that was with him why she never called me when the pieces were ready and she gave me an answer of "they were not ready". I feel at this time that either him or her, stole these two pieces, or sold them. These pieces were extremely sentimental to me more than he can imagine! My fiancé Nick paid $850 for these two pieces and should get what he paid for these two pieces. I suffered extreme emotional distress due to the loss of my valuable property. As a result of this unfair or deceptive act or practice, I suffered injury or loss of money as follows: "You lost valuable and sentimental property of mine" . Therefore, I hereby demand the following relief: Payment for the original cost of the lost valuable property and payment for the emotional distress I have suffered in the amount of $1,000. On 3/2/2011 Mr. Veader called me and informed me to come in to settle the dispute. He asked if I had slaes receipts for two items that he lost and I informed him that they were gifts so no, but was able to provide website for items. The diamond star neckalce, 10ct white gold Nick paid $575 for it and the 10ct white gold circle pendant with three amethyst he paid $275. I informed him I only wanted these two pieces of jewerley back, or $850 for two pieces for what Nick paid and $150 for the emotional distress this has caused me due to their actions. He informed me who would settle it for $300 for both pieces are give me used merchandise from the store in which I declined. They need to be held accountable for their actions. I went to the Wakefield Police Station yesterday, March 2, as well and filed a Police Report. The Police Report Case # is 11-1836. I also filed a complaint with the Office of the Attorney General through their website on March 2nd, 2011. Last but least, I sent them a 30 day demand letter through certified mail today with return receipt requested. As a result of this unfair or deceptive act or practice, Wakefield Gold & Silver Exchange lost valuable and sentimental property of mine. They never called me to tell me the merchandise was ready for pick up, and they were very rude to me. The settlement that they are offering is extremley unreasonable and unexcep read more