In a word everything! I was told a week to get a watch…read morerepaired and it was almost 3 weeks and my calling them 2 times before it was finally done. It's a small shop that seemed sketchy and I didn't get a good feeling from the start, wish I never went there.

Staff and owner are very kind and courteous. They are very…read moreknowledgeable and they are not trying to rip you off Don't waste your time going to the jewelers building. This is the place to go.

The couple were attentive, patient & genuinely caring about our needs. We're from San Diego, CA &…read morevisiting family in Wilmington, MA. Sister's hubby (in SD, CA) found this place on Yelp & asked us to stop here for the wifey to make the purchase of her choice.

This is the 2nd time I've had excellent, quality service from this jeweler. High quality and very…read morereasonable prices. Forget the big jewelers with the high overhead, the cost of which is passed down to the consumer. Highly recommend Simms.

The most spectacular engagement ring I have ever seen!!! I…read morefound this place while doing a google search for places around the Burlington area that did custom jewelry. I wasn't particularly impressed with the website but since the reviews were good I thought I'd give them a chance. This place exceeded my wildest expectations! First of all, I love that it is a family owned business. There are two brothers that own and operate the place. I worked with Brahim on the design of my custom engagement ring. I had been shopping with my girlfriend a few places but she could never seem to find a ring that she totally loved. I went to Brahim with a number of ideas for what I wanted to include in a ring. Brahim was completely professional as he worked with the ideas that I wanted creating sketches and even offering a few ideas for stuff that I hadn't even thought of. He also wasn't pushy about me getting anything too expensive and even suggested that if I wanted to buy the diamond from someone else and bring it to him that would be fine. He's not in the diamond business but did a search for me and in the end actually found a perfect diamond at a great price from someone he knew in the industry. Not to mention the fact that his prices are extremely fair! Having looked at plenty of ring settings and prices his quote was almost equivalent to those at other places that aren't custom made! Once we had agreed on a design in just 3 weeks he was done! The ring came out absolutely perfect and exactly as he had described it would. He actually ended up adding 4 extra diamonds in the band and he didn't even charge me extra for them! Not to mention, every time I went back to him he would even remember my name. Needless to say my fiancé completely loved the ring! She said it was the most beautiful ring she had ever seen. I have already recommended Brahim to a friend who's getting engaged soon and would highly recommend him to anyone who is in the market for custom jewelry. Brahim was an absolute pleasure to work for, guarantees all his work at no extra charge and delivers nothing but quality product. 5 Stars! UPDATE: I can't say enough good things about this company. They do things the old fashioned way, completely by hand, and they stand by their work. The best customer service I have ever seen. I bought my wife's custom engagement ring from Brahim back in 2012. Fast forward a few years, my wife found that the ring just didn't fit as well as it used to (she lost some weight). I dropped by Brahim's shop and he bent over backwards to make it right. First he added a couple gold beads inside the band (per our our request) to try and make it smaller without a full resize. Unfortunately that didn't quite do it for my wife so we went back. Brahim offered to do a full resize...no questions asked! Now the ring fits beautifully! We went in the weekend before Thanksgiving and he had it ready 4 days later! Awesome service! These guys are as good as it gets between customer service and standing behind their product! A pleasure to work with! Don't hesitate to give these guys a shot!

just now New…read moreRecently, I lost my wedding ring which had never come off my finger since the day I was married In June of 1989. All I can say is that I was pretty distraught at the time because I never thought that I would be able to replace it exactly. Then I remembered great experience I had A few years ago when I had to resize some jewelry at this jewelry store. Luckily, my wife's rang was the same as mine so we took a few pictures And sent them to this jeweler and magically they were able to replace the ring with an even better model. All I can say is there is one word that tells all about this jeweler and that word is quality. Check out the picture below.and you will see what a great job they did helping me to replace this very important piece of jewelry that never came off my finger for nearly 35 years. All I can say is the ring that they made for me is better than the original and when they say they make custom jewelry, they don't just make regular custom jewelry. They make stupendous custom jewelry. That said, I am telling you go to the showroom and talk to Amina because she is a superstar. Before you buy any jewelry check out what they have to offer because everything they have is unique and of very high quality. I was very sad when I first reached out to them, but they may be very happy with the quality of product that they created from scratch. Check out the picture below for proof.

Amazing jewelry and great service.very friendly atmosphere and the owner and the girl that works…read morethere are very nice.also the prices are very reasonable.i highly recommend baubles

Brought two rings to them upon receiving a high recommendation from a close friend. Cost me $450 to…read morehave some gold added to a gemstone ring that is 30 years old and two prongs to be added to my Diamond wedding ring. Picked up my rings on a Friday and less than 24 hours later the stone fell out of my Amethyst ring and there is a giant space in my diamond between the stone and the ring!! Tried several times to contact via telephone and email, they haven't gotten back to me. Disappointed is an understatement! Not a reputable in my opinion after this experience. I have given them 2 stars out of respect for my friend but I will NEVER go back and will spread the word!!

I took some diamonds into the store today to try to sell them. We didn't make a deal but the man…read morethat helped me was extremely professional and gave me excellent advice. He clearly knew his stuff. The store was clean and the staff was friendly. Highly recommended.

From the owner: Need cash fast? We're a licensed pawnbroker and will offer short term loans at top dollar…read more Specializing in loans over $5k, with a loan minimum of $250 based on the value of your items and its current condition. We are trained to research your valuables, so you can feel confident that you're getting a fair price. All loans are funded in cash with no credit check. Merchandise is placed in a secure area until loan balance is paid. We accept any valid government-issued photo ID, including driver's license, passport, or military ID. We buy and sell Gold in any condition, DIAMONDS (We have a large selection of GIA certified stones), sterling silver, silver coins, estate jewelry, gemstone jewelry, Fine Watches, as well as Electronics, Tools, Laptops, iPads. All at discounted prices. Please call for an appointment today. For all electronics, tools, and loans over $10K, appointment is required. Note: We are closed Saturadays during the summer. We are available evenings and weekends by appointment only, after our regular business hours.

Brought in a ring for resizing. It was completed earlier than promised and fits perfectly. It's…read morenice having a professional jewelry store right in the city.

I brought in my antique engagement ring that was incorrectly resized by a previous jeweler…read moreresulting in an oval shank. I had concerns about the ring spinning despite resizing. Gary inspected the ring in great detail and made a recommendation to remove some of the shank and rebuild it, as well as to place tension springs to prevent spinning and slipping. He took his time to measure my finger for the optimal fit. I was told by another jeweler that all of my prongs needed replacement and I wanted a second opinion. Gary again took his time to inspect all the prongs and reassured me that they didn't need replacement. I was very glad for his honesty. The next business day, Gary fixed the ring in 3-4 hours and it came out beautifully. I was so nervous previously to entrust someone with my ring, but I felt at ease. Gary offered that I stay and watch the entire process. He told me to inspect my gemstone carefully after his job was complete as general good practice after having my jewelry worked on! I am so happy with the end result and strongly recommend this jeweler. The key factors that impressed me most were honesty, trustworthiness, attention to detail, patience, mastery of his craft, and sharing of knowledge/providing an understandable rationale for his decision-making. I will absolutely be returning for intermittent ring checks!

Beth, the owner, prides herself on being honest. And she is. Thank goodness for that…read more The place has all kinds of stuff to look at, and I love the fact that it's so open and everything is easily accessible. The street it's on is a horror tho, one way and hardly ever any parking, so you may have to find a place and take a little walk to this awesome Jewelry shop. Oh, and they change your watch batteries for like $4 bucks, that is wikked cheap, yo!

Dear Beth, it has been TOO MANY months and I need ALL my pieces returned to me please. I need to…read morecome this week and pick everything up whether it has been completed or not. Please let me know the best day to come? Thank you, Sue

The owner has been there for over 40 years. He is very friendly and is a fair business person. The…read moreplace is not fancy and a bit scruffy, but they are good people and we like to support local small businesses.

I had jewelry repair done at Sassoon Jewelry. I would…read morerecommend Sassoon Jewelry to family and friends as well as anyone reading this review. Arthur did a great job repairing my jewelry. I had a new lobster-claw clasp done on a beloved necklace , I was pleasantly surprised by the difference in the cost from the last place I brought it to. I also had a bracelet repaired and I'm very pleased with the results and cost of the repairs. Thank you Arthur ! I will be definitely bring any future jewelry repairs to your shop. Thank you

I brought them three vintage pieces for repair including one very tricky piece and they did a…read morewonderful job . Professional and pleasant to deal with and very fairly priced for the difficulty of the work . Lots of beautiful pieces for sale as well . A+++

Brought in my mothers large cocktail ring ; with Grahams help and artistry, we redesigned a smaller…read morering around a central stone. He was immensely helpful and the price was fantastic. This shop gives you great value, and their artistry and creativity are unmatched, and totally trustworthy. I will definitely take any jewelry issues I have to them. Thank you Marblehead. Custom Jewelry!

I called before going there, and I am not going to show up. Here is our conversation:…read more DT: Hello. Me: Hi... Is this Designer Time? DT: Yes. Me: Oh, I was wondering if you have a certain pair of Oakley's in stock. DT: We have Oakley's but not many. Me: I am looking for the Holbrooks. DT: I am not sure, you can come here and check. Me: Okay, thank you, bye. Needless to say, that was not the friendliest call, and I will assume they don't have the Oakley's I'm looking for. I'm not sure what this store specializes in, but they are listed on Oakley's website as a dealer... obviously sunglasses aren't their #1 priority. I will not be stopping by, despite it being on my commute.

From the owner: We sell and repair watches, batteries and sunglasses. Visit us at the Woburn Mall!read more