The Water Man installed a water softener for me over two years ago. Due to my home's plumbing…read moresetup, their technicians decided to install the unit outside, fully exposed to the elements. They never warned me about the risks, recommended sheltering, or provided protective solutions. If you're reading this, take it as a huge red flag: No reputable water softener company should allow an outdoor installation in San Antonio, where extreme heat in the summer and hard freezes in the winter can destroy equipment. I didn't know better at the time, and now I'm out over $3,000. The softener has failed twice, my plumbing is completely blocked by sediment, and my foundation is shifting due to thousands of gallons of water leaking into the crawlspace on two separate occasions. The First Failure It was inevitable the system would malfunction due to weather exposure. When I reached out, The Water Man refused to take full responsibility, claiming weather damage wasn't covered under warranty. However, their technicians never told me that weather exposure would void the warranty. After some back-and-forth, they replaced the parts under warranty. They claimed the system was functioning properly, but over time, the water pressure dropped, leading to a second failure. The Second Failure Wanting to prevent further issues, I followed Ty's instructions to shelter the unit. However, Ty admitted The Water Man had no sheltering solutions. So, I hired a certified water softener company to build a proper shelter. Due to the shelter's size, the unit was moved a couple meters. After the move, the system failed again. This time, when I contacted The Water Man, Ty refused to investigate, claiming that since another company had made the "alterations" for the shelter, they were no longer responsible. Summary of Failures: 1 They installed the system outside without warning me of the risks. 2 When it failed due to weather, they blamed me for not sheltering it, even though they never told me it needed shelter. 3 When I followed Ty's instructions to shelter the system, he admitted The Water Man had no solutions to offer. 4 When I hired a third-party company to build a shelter and the system failed again, they claimed the warranty was voided due to third-party work. The Water Man's Own Warranty Proves My Point Their warranty clearly states: "Any equipment installed outdoors must be protected from extreme sun/heat, freezing temperatures, fire, lightning, flooding, or wind." But when their technicians installed my unit, they: Never required sheltering Never warned me that weather exposure would void the warranty Never provided any protection solutions When the system failed for a second time, they cited another clause: "Any work performed on Water Treatment Equipment not performed by The Water Man may void any warranties." But Ty instructed me to shelter the system and admitted they couldn't do it. The Result: My plumbing is now completely blocked by sediment, leaving me with no water access and facing thousands of dollars in plumbing repairs. The faulty system also leaked thousands of gallons of water into the crawlspace, causing my pier and beam foundation to settle. This company will likely respond by claiming I was "warned" about third-party work. The reality is: I had to coordinate repairs with sheltering installation, as the warranty required it to be sheltered immediately. They were aware I was using a third-party vendor and said nothing about the warranty being voided until the system failed again. Avoid at all costs.

Ty was great, I got a few quotes from other companies and he seemed the most professional and…read moregenuine, great to deal with, installation was scheduled fast and they delivered as promised. Prices are the best deal out there. Thank you!

Big City Plumbing came to our home to diagnose a leak on December 23. Upon inspection, found out…read morethat it was underneath the foundation. They returned on the 24th and worked a full day. Very determined to find the leak and repair it in a timely manner. Very impressed that they were willing to work on Christmas Eve. Very professional. Highly recommended. Support local business.

Great experience with this company. Been using them for a couple years. Felix and Paul came out…read moreyesterday for service check, and were exceptionally kind, courteous, professional, patient and explained everything to me. Plan to continue using Big City Plumbing for services and repairs.

Terrible Experience - Avoid This Company!! Fiesta liars solution…read more I have completely lost my patience! I'm tired of waiting for the dishonest owner of this company, David, to do something. His company installed a water softener in my home, claiming it cost $8,990, but when I called the company directly, I found out the actual price was only $3,900 plus $400 for installation. But that's not even the worst part! The installer destroyed my front lawn and left my siding in terrible condition, just patching it up poorly. And to make matters worse, this is a brand-new house! I have been complaining for over three months, and all I get are excuses. First, it was "after the holidays," then he was "sick," and now he just keeps avoiding responsibility. They refuse to fix the damage they caused. If you are a new homeowner, RUN AWAY from this company! This has been the worst experience ever--horrible service, zero warranty, and no accountability. They take advantage of people and do not care about their customers. Do yourself a favor and stay far away!

Do not trust this company for your water softeners or any services they put my family at risk with…read morepoor installation. They missed to add an air gap which is a huge health code violation.

Raul was amazing. Actually the entire process was very smooth and efficient. From the super…read morecompetitive pricing to the installation. Lisa was my contact and all I can say is Fantastic!! I highly recommend Simple Water Softeners. Will M.

I purchased a softener system a few weeks ago and it has been somewhat of a nightmare. They have…read morethe lowest price around but it is apparent that comes with cost in other ways. I was under the assumption that I was going to finance the system from the conversation. I mentioned having to finance when I spoke to customer service. They installed the system a couple weeks later. The service technician is the only one that was incredibly friendly and only one that seems to know what is going on. The two ladies at the office informed me after the install that the financing company that was mentioned in their invoice is not a good company to work with due to their insane interest rates. My thought was ok, why not remove them from the invoice? Then they said I need to at least pay half and a few weeks later pay the rest of the amount. They mentioned that if I didn't have the money that I had to hurry and get financing on my own. I started working on finding a bank to help me with a loan and it has been a bit of a waiting game. Banks don't just hand you money instantly. In the past week, these old ladies have been harassing me, asking me to hurry up and pay. I would think that it should be company policy to be completely transparent with the entire process. They made a mistake and instead of apologizing, they are harassing me, calling and emailing trying to rush the payment after the fact. I have apologized and explained several times that I am working on finding a bank to help me. If you are going to purchase the system outright, I would almost recommend but being that they are so disorganized, I am now questioning whether the quality is there. I can't imagine what servicing will look like when that time comes around. Seriously, what a mess!

My sewer line under the house broke and I needed it fixed fast I called them and they came out the…read moresame day to check it out. They told me what was wrong and how they would fix it No hassle no extra stuff just straight up honest. They dug under the house and replaced the line quick Didn't make a big mess and cleaned everything when they were done. The price was fair and the job works perfect now If you have sewer problems these are the people to call!

William was great to work with - I met with five different plumbers to replace our Raheem tankless…read morewater heater - He was the most thorough when he was determining what was wrong initially, and then had the best price - He communicated consistently and was always on time - I will definitely use him again and feel confident in recommending him (4M Plumbing) to others.

This is a one-man shop - not a "company." For starters he installed the raw water into the carbon…read morefilter backwards, the 'updated' drain leaked and left salt all over the garage, and he lacked any basic sense of professionalism and called me a Karen and a Bozo because a customer expected him to resolve the issues his inferior services caused. This owner could have a) honored his assertions that he would swap out the filter and softener because we were experiencing smells from the second his equipment was installed [he also broke his word and did not swap out the units like he agreed he would], b) offered a refund and come remove his equipment and we both move on, or c) abandon the customer after ~60 days. The owner chose C. The owner also chose to call me a "Karen" and a Bozo because a customer expected him to resolve issues from his services and posted a low star rating of his company. His lack of customer service, professionalism, and installation are sufficient for a NO-star rating. This company is as big a joke as its name! The best advice this Neanderthal gave me was to place the system he installed in bypass for a month. We had to pay a real professional water company $500 to correct the poor installation done by Little Profit Water Softeners.

Little Profit Water Softeners (Jason) did an excellent job installing our new water softener! He…read morewas extremely professional, made sure everything was cleaned up and provided easy to understand answers for all my questions. If you are looking for a water softener and need a trustworthy contractor that provides an excellent value, look no further! I highly recommend Little Profit Water Softener.

I purchased a new system from Eric a few months ago with a lifetime warranty and my system cracked…read moreand leaked. I contacted Eric and he took care of it and replaced my tank within a week. Very professional and great team to work with. Highly recommend The Water Softener Nerds.

Eric and his team at The Water Softener Nerds are true professionals. I got quotes from a handful…read moreof other people, but Eric offered by far the best value and stands behind their install with a lifetime warranty. The crew was incredibly polite and efficient while installing my RO and water softener system (you can see the clean under-sink setup). Eric was completely transparent with his pricing, and I could tell he genuinely cared that I understood how everything works before they left. I can't recommend them enough!

It's with a heavy heart that I am letting everyone know that My great brother Hank passed away…read moreAugust 6 2024 he will be missed greatly

The owner takes the lead in this company and answers his phone 24/7. His techs are polite,…read moreprofessional, and well trained. We couldn't be happier with our choice - the water softener and RO were installing two years ago and I'd recommend this company to family.