The Water Man installed a water softener for me over two years ago. Due to my home's plumbing setup, their technicians decided to install the unit outside, fully exposed to the elements. They never warned me about the risks, recommended sheltering, or provided protective solutions. If you're reading this, take it as a huge red flag: No reputable water softener company should allow an outdoor installation in San Antonio, where extreme heat in the summer and hard freezes in the winter can destroy equipment. I didn't know better at the time, and now I'm out over $3,000. The softener has failed twice, my plumbing is completely blocked by sediment, and my foundation is shifting due to thousands of gallons of water leaking into the crawlspace on two separate occasions. The First Failure It was inevitable the system would malfunction due to weather exposure. When I reached out, The Water Man refused to take full responsibility, claiming weather damage wasn't covered under warranty. However, their technicians never told me that weather exposure would void the warranty. After some back-and-forth, they replaced the parts under warranty. They claimed the system was functioning properly, but over time, the water pressure dropped, leading to a second failure. The Second Failure Wanting to prevent further issues, I followed Ty's instructions to shelter the unit. However, Ty admitted The Water Man had no sheltering solutions. So, I hired a certified water softener company to build a proper shelter. Due to the shelter's size, the unit was moved a couple meters. After the move, the system failed again. This time, when I contacted The Water Man, Ty refused to investigate, claiming that since another company had made the "alterations" for the shelter, they were no longer responsible. Summary of Failures: 1 They installed the system outside without warning me of the risks. 2 When it failed due to weather, they blamed me for not sheltering it, even though they never told me it needed shelter. 3 When I followed Ty's instructions to shelter the system, he admitted The Water Man had no solutions to offer. 4 When I hired a third-party company to build a shelter and the system failed again, they claimed the warranty was voided due to third-party work. The Water Man's Own Warranty Proves My Point Their warranty clearly states: "Any equipment installed outdoors must be protected from extreme sun/heat, freezing temperatures, fire, lightning, flooding, or wind." But when their technicians installed my unit, they: Never required sheltering Never warned me that weather exposure would void the warranty Never provided any protection solutions When the system failed for a second time, they cited another clause: "Any work performed on Water Treatment Equipment not performed by The Water Man may void any warranties." But Ty instructed me to shelter the system and admitted they couldn't do it. The Result: My plumbing is now completely blocked by sediment, leaving me with no water access and facing thousands of dollars in plumbing repairs. The faulty system also leaked thousands of gallons of water into the crawlspace, causing my pier and beam foundation to settle. This company will likely respond by claiming I was "warned" about third-party work. The reality is: I had to coordinate repairs with sheltering installation, as the warranty required it to be sheltered immediately. They were aware I was using a third-party vendor and said nothing about the warranty being voided until the system failed again. Avoid at all costs. read more

Ty was great, I got a few quotes from other companies and he seemed the most professional and genuine, great to deal with, installation was scheduled fast and they delivered as promised. Prices are the best deal out there. Thank you! read more

The Water Man - Great job quick and clean! - Water Purification Services Near Me - San Antonio, Texas

Excellent service, product and price. Installation in my house was unique, to say the least, but they came through. Tye was a straightforward salesman, no upsell, just "here's what you need". Alex and his assistant worked tirelessly to get the system installed and returned the next day for final details. read more

Monday afternoon, repairman came to my house, turned on my water softener that hadn't been used since before I moved in (sep 2019), and stated he would run a cycle in order to figure out what, if anything, was wrong with the machine. He said he would let me know and left my house. Friday morning, received a call from the company telling me I need a new or rebuilt water softener. I was confused because no one came back to my house to check on the softener and no one called to ask about the softener. Then I was given a $700-$1,000 to have a rebuild completed. I declined and essentially gave up $95 to turn on the water softener (service call is $95). I do understand they would be applying the $95 to any work done, however $95 just to turn the switch on?? I definitely wish I could give less stars, at least half because they were on schedule. read more

So I purchased a home that had an existing water softener, and I decided to get it serviced as the salt level had not changed in two months. I called this company and a technician came out and gave me a test kit, and I paid $95 and he left. Salt water level has not changed so I called a different company and was told it's most likely a "Salt Bridge" . Why didn't the technician even address that issue when at my home? I do not recommend this company. read more

We have loved our water treatment system that The Water Man installed for us a couple of years. Recently when I noticed some possible issues with our water heater, they came out immediately to ensure that everything was in order, gratis. This is a great company to work with and their prices are phenomenal. read more

After a little research and compare to 2 other companies, I decided to go with The Water Man. My new water softener was installed last week and has been working fine so far. The water is much better now. The installation process included plumbing was quick and easy. The crew came in and out about a little over an hour. They did a good job cleaning the area after finishing their work. The price is more affordable than the others and the warranty is better than the comparable too. Tye was helpful answering my questions and provided excellent customer service. I have recommended The Water Man and Tye to my friends already. The water softener was installed at San Antonio TX. read more

He was very thorough and kind. I really liked how he was determined to fix the problem not make money, and his follow up to make sure things were resolved and going ok was very assuring. read more

Our system was installed a few days ago and I am already very happy with it! Tye did an awesome job of educating me on the importance of water use for our home and health and the water from our Reverse Osmosis system is the BEST water I have ever tasted!!! The Water Man absolutely deserves more than five stars!!!! read more

We have been using the waterman for over 20 years and are very happy with them. If you need service on your system or need a new one than Fred and crew are your guys. They put in a new water softener and reverse osmosis system and the drinking water is excellent. No longer do I have to buy bottled water, furthermore, it is so nice to have soft water. I definately recommend them to my extende family and friends.The wife just loves it! Thanks guys for all you do!! read more