We have now stayed at The Whitley twice and love it. Both times we had a great room, enjoyed breakfasts in the hotel restaurant and appreciated the incredible staff. This is one of our favorite hotels in Atlanta. read more

I love staying at luxury hotels and I am fortunate to have the opportunity to stay at this one. It is part of the Marriot & HEI collection. They are accommodating. The rooms are a good size. There is a warm swimming pool, spa and balcony on the 2nd floor. This hotel is located in the heart of Buckhead. Enjoy! read more

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I stayed there for a celebration occasion, and the first time it was great. During our second stay this past weekend, it was awful. It's like after the first time the experience is just regular. The sink stopped up, no cleaning service when requested, and my wife was not celebrated (with I told a rep over the phone when booked) at all just some balloons and a card. Whereas last time, there was champagne, cake, chocolate covered strawberries. Which that time was amazing, she liked it so much I booked this weekend, and we were completely disappointed. read more

I recently stayed at The Whitley from September 21-23 while in town for business. Upon check in, I was greeted by a rude front desk attendant who clearly did not want to be at work. I did check in at 11 pm so I can understand that it was late, and she might have been tired but I am not the one who creates her schedule and the attitude that she displayed should be directed towards whoever does and not at me. When I got up to my room, I had to call down as I had a package that I was expecting. After asking if it had been delivered, she simply said "okay" and hung up on me without letting me know what the next steps would be and if it had arrived. Luckily it had and a gentleman from security was able to bring it up to me. Unfortunately, this was just the beginning of the problems that would arise during my stay. The next day, I returned to the hotel at about 4 pm to find that my door had been left open by the cleaning staff. I immediately called downstairs to let them know of the incident and then went through my things to make sure that everything was accounted for. The room service manager did come up and apologize profusely for the incident. The front desk PM manager also called and I went down to talk to her and she offered me 10,000 points but let me know that she would be reaching out to security and room service managers. From my understanding, they are the ones that say how many points the guest is to receive and the front desk simply distributes them. I then left for a few hours and returned to find out that 5,000 additional points could be awarded. This did not seem sufficient for the lack of care I felt for not only my belongings, but my personal well-being. She let me know that she would go back again to see if any additional points could be added but that it was not likely. I then asked for the contact information of the general manager, which she was beyond reluctant to give. She let me know that she could give me her director's email and they would forward it to you. After going back and forth (and being interrupted numerous times), I let her know that I would like to contact you directly, and finally received your contact information. The next morning, I checked out and honestly have never been so happy to get out of a hotel. While at the front desk, I was completely insulted by your AM front desk manager who insinuated that was lying about the situation. She showed me the security log that displayed that the door was open at 2 (for cleaning) and 4 (when I returned to the hotel). She informed me that if the door had truly been closed, my key card wouldn't have registered at 4:00. I then demonstrated to her what had happened and explained to her that when I return to hotels, I (and probably 99%) of other people, have my key card in my hand in preparation to open my door as I NEVER expect it to be open. My key card was placed on my door and I noticed it was open when I was able to simply push the door instead of having to utilize the handle. I'm sure that you are aware that this is not how your hotel doors open. After explaining and demonstrating how I arrived at my door, she simply told me that the report does not demonstrate this and there was nothing else she could do. She continuously said that security was of utmost importance to which I let her know that it certainly did not seem that way. When I initially arrived back at my room around 4 pm, I had a friend with me when I arrived back at my room when the door was open, and we were both sitting there afraid to open the closet and see if someone was hiding in there awaiting my return. That night I stayed awake until 4 am worrying that someone had taken the extra key and would enter my room. Not sure if this screams safe and secure to you, but I certainly did not feel that way. Additionally, I am completely insulted by her insinuation that I would falsify this incident. As previously mentioned, I was on a business trip so monetary wise, I would earn nothing- it would simply go back to my company. Also, as I stated nothing was missing. If I was trying to "take" something from your hotel, why would I not say things were missing? I am simply astonished by the pitiful display of service that was shown by your staff and it's frankly an insult. In addition, your day manager informed my colleague that she would be reaching out to me to fix things and that has not happened - making her the liar she accused me of being. I would suggest some training for your staff so that those in the future that have the unfortunate luck of staying here will not go through the experience that I did. We have let our company know to take this off of our list of preferred hotels in Atlanta as you clearly would not take care of our employees. read more

We had a wonderful experience at The Whitley this past March. I rarely write reviews for hotels, but this place really impressed me - they treat you like a royalty, truly a luxury experience. We're enjoying ourselves so much I didn't get to take pic lol. Beautiful interiors, valet & self parking available, pool (jacuzzi was closed then), sauna rooms, gym, Bonvoy clubhouse with hot food and excellent service. Wherever we were on the hotel property, everyone wAs nice, some even made an effort to remember us, including the doormen. Especially with the pandemic, we noticed hotels were cutting back on all sorts of expenses, so we were so pleasantly surprised when we stayed here for our family vacation and first time in Atlanta! Bonus: if you're a shopper and like malls, its location is perfect; walking distance l to many high end stores as well as Target for your daily needs. Tip: We found out on our last night there that they have little hors d'oeuvres on Friday night in the lobby - what a great way to go into the weekends! read more

Staying at the Whitley for work was an absolutely incredible experience. The front desk staff and housekeepers were amazingly friendly and attentive. The restaurant staff, and Concierge employees are second to none. The level of care they took with every interaction was incredibly loving-trust me, I was there for over a month...the consistency was there. Special shout out to Elena in the concierge lounge....I hope you're all lucky enough to encounter her while you're there!!! read more

After reading some of the reviews I have to agree. I would not call this hotel "luxury" but if you are looking for a great location a goodnight sleep clean and comfortable room friendly front office awesome in room dining pet friendly property this is it. Yes, the valet parking is outrageously over priced. 75.00 to park an over size vehicle highway robbery! Yes, the alarm clock is super bright. Yes, the gap under the door is way to big and you must put a towel under the door. The toilet itself is so low I felt I was straining my back. Bottom line, we will still go back if in the area. However, we will bring a smaller car. read more

My experience was okay but left me underwhelmed. As background, for short-term stays, Marriott has three levels of hotels you can filter by: "Select," (e.g., Springfield Suites and Courtyard; "Premium," (e.g., Marriott, Westin, Le Meridien); and "Luxury." (e.g., St. Regis, Ritz-Carlton, JW, and this hotel--The Whitley.) When stepping up from "Premium" to "Luxury," I expect a higher level of quality and amenities than in the "Premium" properties, but The Whitney fell short almost across the board. Examples of minor letdowns, which added up to an underwhelming experience overall include: * As a Bonvoy Platinum member, one perk I enjoy at a majority of Marriott properties that have lounges is complimentary access to the lounge, regardless of the room booked. I enjoy this benefit on the weekends as a way to catch a quality snack or grab a cup of Joe and chat with my wife or kids outside of our room. However, this "Luxury" property closes the lounge from Friday morning to sometime Monday--or most of my three-day stay. Now, I have to go to the bar and pay about $5-10 out-the-door for a latte over the weekend and don't have our "go-to" place to regroup. * There were no receptacles reasonably accessible to the nightstands. There were two a/c receptacles on the desk, but many people have devices they like to keep plugged in on their nightstands. The alarm clock did have USB receptacles, but that's insufficient for a laptop or to quickly charge a tablet. * I take quick showers, typically 3-4 minutes with warm (not hot) water. However, the bathroom exhaust fan left the mirror completely fogged every morning. * The lowest brightness of the nightstand alarm clock was so bright, I doubled a facecloth over the screen and still had too much light when sleeping. The hallway door had such a large gap that it, too, illuminated the room at night more than I cared for. (I put a towel at the bottom of the door to cut out the light.) * On Friday morning, I used the hot tub and pool. The pool was fine--great temperature, clean, and not too much chlorine. However, the hot tub had too strong an odor and it wasn't as clear as I'd like. * The dinner offerings in the lounge (for the one night it was open during my stay) were not as appealing as normal for a "Premium" Marriott property," and definitely not as good as other "Luxury" Marriott properties I've experienced. It didn't leave me looking forward to showing up the next evening. * The breakfast buffet wasn't any better than buffets from lower category hotels in the Marriott portfolio. At other "luxury" Marriott brands, I've always looked forward to breakfast. In fact, when I last stayed at the Westin, I drove 30 minutes most days to enjoy breakfast at the Ritz because I appreciated the quality of the breakfast at Marriott's luxury brands over their "premium" brands. Even the Westin's breakfast was much better than at the Whitney, despite being a lower category of hotel. * Housekeeping issues: The HVAC controls didn't work because a connection behind the HVAC panel had been physically disconnected. This nature of the connection didn't appear to be one where the connection came loose, so the controls were probably inoperable when the room was turned over. Also, the lockout door on my side was unlatched and unlocked. Anyone in the next room could have entered my room at almost any time without my knowledge. Shouldn't locking that door be SOP when turning over the room? The parking fee was the highest I've experienced at any property--$55 per day if you want in/out privileges. That's made clear when booking, but it was somewhat off-putting. Here's what I appreciated: * The staff were generally very service-oriented * The water pressure in the shower was much better than most hotels and made showering a pleasure, versus a chore. * The room itself was nicely appointed and clean. * The in-room safe easily accommodated my laptop. In sum, if the property were categorized as a "Premium" hotel, it would have met the mark. However, it left me feeling misled since it was represented as a luxury property but didn't deliver compared to my experiences at other luxury properties in the Marriott portfolio. It wasn't a bad place at all; it just wasn't a "luxury" hotel IMHO, which is how Marriott classified it. read more

This is not a 5 star hotel. No way this is on the same level as the Ritz-Carlton or Four Seasons. First of all, I let the hotel know well in advance that we'd be celebrating my husband's birthday. Was assured there would be a "special gift" on arrival. No special gift was waiting. I had to message the hotel to ask about it. Only then was something done. Also, let the staff at the spa know the same thing. No one said a word about it upon us checking in (even after I was told there would be a drink waiting) FINALLY, and most importantly, I did not feel safe in this hotel. My husband and I were sitting in the lobby trying to enjoy some coffee when a crazed out man (clearly drugged up) started making a scene in the lobby. There were some staff around him, and they suddenly all scattered as the man was walked away from them and toward us. The man then continued to engage in an exchange with my husband that became very tense. There was one female employee near the front desk witnessing all of this, but only after the man finally walked toward the exit did the security manager come out. Security should have been out several minutes before that moment to avoid putting any guests in danger. In a city like Atlanta, security should be on situations like this. It's completely unacceptable for minutes to go by without a response. When security did come out, he was very nice and apologetic, but this was a situation that could have gotten incredibly out of hand. I did not think it was handled appropriately. read more

Their dining restaurant on the first floor takes FOREVER to make food, I am so frustrated. People that got there later than I did got their food before me, and even they were waiting for a long time. On top of that, they made my food wrong so I asked for a different omelette. I'm still here waiting and it's been another 15 min. Overall I waited an hour and a half for my food. Whitley, please address this, you have customers on a timeline and they need to go to work. Be better! read more

The Whitley - I only have toast...after an hour and half of waiting. - Hotels Near Me - Atlanta, Georgia

Stayed here for the Georgia Connect Conference, and had no idea it used to be the Ritz. It looks like an old building from the outside but don't let that fool you. This hotel is in the heart of it all when it comes to Buckhead, so the convenience factor is huge. Oh, if you decide to run the Peachtree Road Race and want the most convenient hotel there is to the starting line, look no further! Pulling in was a bit of a pain but I opted out of valet and went to their onsite parking deck ($18/day). Really cool parking system ... it reads your cars license plate number and prints on ticket. You pay at standing kiosk by the hotel entrance when you leave and then the gate opens right up when you drive up to it. The amenities inside are wonderful and everything is new. They have a large conference space, restaurant and nice bar area. The elevators have chandeliers (well at least one does). I loved my room area, very modern. The daybed by the window was a nice touch and they have a mini bar inside the room (FYI - it'll cost you an arm for that water and a leg for your Jack & Coke, better off hitting the bar). Service was good, and check out time was 12, which is later than most places I've stayed. I'm only bummed I didn't get a chance to see the gym or pool. This is a great spot, worth booking even for a date night! read more

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Great place to grab lunch or "dunch" as someone called it. Super atmosphere, soft, quiet surroundings, and no loud blaring background music! Solid menu choices. Whitley salad is great and the fish sandwich is really well done too. Service is the best, ask for Antonio! They also comp your parking for you. read more

My wife and I attended the Valetines Day buffet. It was amazing the variety of deserts were really good and Indiya and Shonta were great.

Ugh. Not horrible but rooms are not as nice as the lobby would lead you to believe. Overall the bed appeared clean but there was dust/markings in the room that made it appear the room was not thoroughly cleaned/maintained. Specifically the rug looked stained and there were stains/dirt on the ceiling. Overall for 2 nights for work hours it was fine but definitely would look into other options for my next trip. read more

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AMAZING service! From the check-in, to the lounge, to the room and pool. This hotel hit the spot. It was our last hotel stay on our road trip out to Atlanta and it was just so perfect. Everyone was so kind, the hotel was so beautiful and classy and it just felt luxurious to be here. Would definitely recommend and would love to come back for a staycation since we now live here. To the team here, thank you for the wonderful service and hospitality! read more

A non memorable experience. This hotel is rated as a luxury hotel, however that. was not the case. The service wax subpar and the room was very dated. I was surprised with my status that an upgrade was a higher floor. In fact that was a downgrade. The morning exercise outside from 6-9 with extremely loud music was a horror. When I asked about the noise I was informed that anything outside has nothing to do with the hotel. The best part of the hotel was the valet team. read more

Beautiful hotel, just stayed Sat July 23, 2022. A girl's weekend trip. Hot tub was broke so took a few laps in the pool. My friend had some points to use so upgraded to a room on the executive level. The beds were amazing and the room was nice. Good lighting, fridge was broke so they carried in another that they plugged in near the window, on the floor. Not so attractive. After a swim we decided to check out the bar. My friend ordered 2 drinks, a shot of fireball and a shot of rumchatta. The bartender punched in Amaretto and something else. Charged her $35. for each drink. That is crazy. My friend paid it because he had poured the drinks and they were unusual so she felt like she had to accept them. I think that is terrible, seemed like even the bartender should of questioned that read more

Stay was great. Great beds. However - Checking in was interesting, the front desk people that were working were not very cordial - no smiles , acted very disconnected. Same at the bar- they were attentive, but no smiles, and there seem to be a attitude about the staff that they were not there to really serve you. I tried to make pleasant conversation and be very cordial but you could also tell they were not interested in any pleasant conversation for niceties. read more

I am from out of state and was visiting my son. After being out all day we tried to return to our room but the hotel has an unplanned guest that required the secret service and police presence. I called to ask if guests were allowed back in. The manager said park across the street and wait. I asked if she knew timing and she rudely said that's all she could tell me. She didn't take my name or offer for us to wait at the Marriott that was 5 min away. About an hour and a half later I was able to text with another hotel worker who said they had a tent set-up for all guests - which available when I spoke to the manager. The sales director, Cesar, emailed me to say they would like to give you Marriott points - I didn't ask for them - and after three weeks still has not given them to me. Why even offer it. The lack of communication and just driving around for hours not knowing anything was a bit much for what is supposed to be a five star hotel. Positives - check in was great Con - Tasha at check out was not good read more

I was really pleased with my experience at Whitley. Every staff member from The Whitley were so friendly, professional, and accommodating. We came to surprise our friend for her special birthday and planned a staycation. This is the first time I came here after it switched from Ritz Carlton to The Whitley. Brandon who was at the front desk when I arrived took superb care of me from start to end. A true 5 stars experience. Tsiri was also very helpful during our visit along with the other team members. They were happy to refrigerate things for us that we had for the birthday celebration as well as making sure that things were brought up to our rooms. Our room was decorated really well. It was modern and inviting. The room looked as if it was recently remodeled/updated which is great. It was much needed as this hotel building has been around for awhile for awhile. There was also a big flat screen tv mounted on the wall. The room and bathroom were clean and well organized. The bed I slept on was very comfortable as well along with the pillows. They also used a great brand for their toiletries from what my friend noticed. Water pressure in the shower was on point too. Oh, and the quality of the towels...was perfect. I always say the nicer the hotel the nicer the towels. The lobby was also nicely renovated and decorated. It was much needed to fit the style of the Whitley. The only downside I would say was that overnight parking was a whopping $45. Yikes. Seems pretty high for the area. Had I known I would've parked my car elsewhere. It's also across the street from Lenox Square Mall and Phipps Plaza Mall depending on which side of the hotel you are at. It looks like a quicker and easier walk to Lenox Square Mall. I recommend this hotel for guests and clients you're looking to impress. Good service and friendly staff. read more

Was in Atlanta for work and booked this hotel. The hotel is ok, but they don't really offer basic things other locations offer. No vending machines, you have to pay for parking, no free breakfast. As a matter of fact, I ate one time at the restaurant inside of the establishment and for an omelet and orange juice it was $33. Insane Water to my floor was shut off during one of my nights. The hotel didn't even offer me points. I received a food voucher so I didn't have to pay $33 for more eggs and orange juice. It's walking distance to a lot of shopping though. read more

This building used to belong to the Ritz. Because of the reviews here, I was a little bit nervous, but there was no need. It was gorgeous. The only drawback is the valet. There should be a single stand or something. Don't get me wrong, the service was great, but there were just tons of people running around and that led to a chaotic feeling. If there was one person who stayed out and the rest were running around, it would seem more together. It didn't take an extreme amount of time, so it was fine. The service was phenomenal. Front desk was amazing. We ordered room service twice and it was prompt and delicious. The bed was like a cloud. The room was spotless. The air conditioner had a glitch but they fixed it super fast. Breakfast was incredible. read more

The Whitley - Delightful breakfast - Hotels Near Me - Atlanta, Georgia

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My rating would've been higher had it not been for the fact that I could hear as clear as day my neighbors in the room next to us. I had a room with an adjoining door & through said door I could hear a child crying the entire night. My 2nd gripe with Whitely is the fact that there's no complimentary parking so just be prepared to shell out $20 per day for the nearest parking. With those tidbits aside this is a nice hotel. There's Byredo shower products & our particular room had a nice view of downtown. The bar near the lobby had a decent selection of food as well liquor & the prices were actually decent for a "luxury" hotel. I unfortunately didn't indulge in the fitness nor swimming pool but I was told you had to be shuttled to another nearby hotel to go swimming because of construction. I'd stay here again tbh however I would demand to not have an adjoining door. read more

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I don't recommend as a luxury hotel. It's clean, and decorations are nice. That's about it. I only stay at luxury hotels. I feel I received the "bait and switch". No mini fridge, empty mini bar, no coffee maker, no microwave, no full size dresser, regular shower (NOT rain shower), $13 WiFi, breakfast not included, $35 self parking per night, no vending, you must walk around the hotel if you self park there is only a side door to exit the hotel and not enter (it was freezing cold), things need to be updated. All of these amenities were listed that are not available. I just stayed at The Georgian Terrace across from the Fox Theater, in a King Suite for less, including all of these amenities. The Whitley's excuse was because of COVID, yet they have a communal microwave in the lobby, and will store your perishables (upon request) with other guests perishables. How is that more sanitary than having your own, in room? It is definitely not. As you see from my photo, even the water cups are not individually wrapped. The water cups are just sitting mouth side down in the open. Even the cheapest of hotels have wrapped cups. Also, I enjoy when there's a sticker showing my room has been sanitized and unopened. If you're going to use COVID as your reasoning to remove nearly all of your amenities, be thorough in your sanitation options. I travel for business all over the country, and it's definitely a problem when a Super 8 has more/better amenities, cleaner practices, and a more up to date hotel. The only thing that looked up to date was the bottom floor. Seriously a shame. If you claim Luxury, you must stand up to other luxury hotels. read more

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We had an average experience the last time we stayed here but the manager David was wonderful when we emailed with our disappointment. David more than made up for it, when we checked in this trip he upgraded us to an Executive Suite. What a kind gesture. The valet and front desk were very friendly and ready to help get us to our room quickly. This experience was top notch. read more

The Whitley is one of the more upscale hotels we have stayed in. The decor was lovely, and the waiting areas looked elegant. Check-in was a breeze, and the front desk staff we talked to was very accommodating. We stayed on the 7th floor, good view, although the window was behind the couch so you kind of had to squeeze in between the couch and window to appreciate it. The bed was very comfy and clean. Check-out was also pretty fast. Went to the bar at night, had a drink and dessert, service was fantastic and the cheesecake was amazing in both taste and presentation (see pic). Some of the cons were: $18 parking overnight, no tub (but the shower was very nice), vent in our bathroom was not working so everything is fogged up once you get out of the shower (and somehow I'm always concerned about the possibility of mold due to moisture, although I know they clean the bathrooms pretty regularly). The air conditioning was pointing directly at one side of the bed was we could not shift the direction of the air. Overall, we had a good experience. read more

The Whitley - Cheesecake! - Hotels Near Me - Atlanta, Georgia

Pre-COVID, the Whitley was my home for nearly 20 weeks. I was far from home (NYC), working 70-80 hour weeks at a challenging client in ATL, flying in on the Monday morning red eye and leaving before Thursday at midnight. The Whitley quickly became my home away from home. Regardless of environment and external factors, the one thing that makes the Whitley stand out for me over any other place I have stayed is the staff. The staff is/are CONSISTENTLY 5 star - whether you chalk it up to the southern hospitality, the Whitley management, or the Whitley's ability to retain good people (on the customer side). I have never stayed at a place that made me feel more welcome and part of their family, and this has consistently driven for the best home-away-from-home experience I've had at ANY hotel. While it doesn't have a chance to shine as much as it did pre-COVID, the Whitley still holds it own and I hope to visit soon again post-pandemic. read more

Generally, a nice hotel. However, the technology is not good. The aerobic machines in the Wi-Fi did not have access to any thing other than local television channels, and the Wi-Fi in the fitness center did not work. When I called the front desk they said they were unable to help. Very frustrating for a nicer hotel in this day and age. read more

The Whitley is a charming hotel in a terrific location near Lenox in Buckhead. The service we received from everyone, from arrival to departure, was top notch. Everyone there made the effort to go above and beyond, which we greatly appreciated. There were some minor issues with the room, like a janky handle on the toilet and a busted towel hook, but other than those small things, everything was very nice. I have another visit booked for a couple months from now. read more

Outstanding and impeccable customer service. The restaurant has very good breakfast (those omelets ) and a nice variety. Also ordered food from the restaurant for lunch. Delicious. The bed is so soft. Towels and robe are PLUSH and the spa is EVERYTHING. I got a facial with Sabrina and a Hotlanta massage but I can't remember his name. Perfect location for shopping and for ONCE this hotel did not wreak of marijuana. Absolutely positively will stay again and again and again!!!! read more

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One of my closest friends surprised me by coming into town so we stayed at the exclusive Whitley hotel. Upon arrival there are valet and paid parking on the premise. This hotel used to be St. Regis hotel and they relocate to another location. The room was spacious and due to the floor we were on it gave a beautiful view of the city. The customer service was top tier, in the lobby there was a bar and there service was amazing and good. The interior in the lobby had marble floors and all their staff wore a face mask. I had a great five star hotel experience. read more

I was gifted The Southern Hospitality Signature Collection Spa Experience by Husband for my Birthday. I started out with Breakfast in the hotel restaurant, Delicious . From the time I checked in at 10:50 a.m. until I left at 4:30 p.m. it was thee most Awesome Experience. Nicole the hostess gave me a tour and made sure I felt comfortable after changing into a luxurious robe, by offering me something to snack on or drink, I had a Mimosa. Nidiyah is the truth when it comes to the body scrub and ohhh so relaxing massage (think I snored). From there my facial by Elisa was relaxing and long over due. Finally my Mani/Pedi by Diem just took me over the top. After being cooped up for 2+ years due to the pandemic this entire experience was well needed and overdue. The Professionalism and Care given by each of these Ladies was Impeccable; and the conversations were Soul Soothing. LADIES, AS I TOLD YOU ALL, I WILL BE BACK. read more

The Whitley used to be the Ritz Carlton Buckhead. The hotel has gone through a total rebranding and renovation very recently. It was confusing because there was another Ritz Carlton in downtown Atlanta about 15 miles away. The hotel has the same great amenities but with a funky new twist, including a great bar, fabulous customer service, clean and best in class rooms and other amenities such as a gym, valet parking and a restaurant. It is in walking distance or a short Uber ride to many of Buckhead's bars and restaurants. We did end up walking to dinner that night. The hotel room price was reasonable, you definitely get of a lot of value for your money. Even though the hotel is older it feels very fresh and new. This is my go to spot to stay when I'm in Atlanta. read more