My aunt took me here for my big 60th birthday treat. Everything was absolutely amazing. Beginning with our check-in with Nyia at the front desk as well as Breyanna (who did a little song and dance version of Happy Birthday when she found out it was my birthday) to the spa checking staff (Adomya and another very sweet lady), the spa service technicians Elijah and another wonderful technician) to the lounge and dining staff (most notably Nelson, his tag-team counterpart and Caroline, the restaurant supervisor) it was truly the most personal and wonderful experience I have ever had. I wish I had written everyone's names and so sorry that I missed some. The food and desserts at Trade Root were right on point with the rest of our amazing experience. Cissy & Barbara read more

Choose this hotel because there weren't many 5 star hotels to chose from in the Buckhead area. Staff was great. Had a few mix ups with valet but nothing too inconvenient. The hotel is clean, elevators are fast and always available. Bed was comfortable but the pillows could have been better. The decor is very very outdated which actually ruins it for me a little. The fitness room is the most modern area they have. They have plenty of machines and they have updated technology on each machine. There seems to be an attendant there the whole time as well. Each machine had a towel and bottle of water as well as fresh fruit to grab on the way out. The hotel is just "meh" to me. Next time I'll definitely choose a more modern hotel. read more

The Whitley - Fitness Room - Hotels Near Me - Atlanta, Georgia

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I stayed at the Whitley for business and admittedly became concerned after reading the reviews. The hotel staff upon checking in were very nice and friendly. The young lady who checked me in went through their policies and procedures regarding food/beverage, housekeeping and parking. Once I made it to my room I was impressed. The room was very clean and so was the bathroom. The view was amazing but at night the sirens and loud cars were inconvenient! Overall the room was comfortable. Check out was fast and easy! I recommend this hotel and I definitely would stay again! read more

There are a plethora of hotel options in Atlanta, I'd recommend finding accommodations elsewhere. This is the type of place that will nickle and dime you for movement on the snack tray, yet when the power goes out (for hours), will not even entertain having a conversation with the guests. Recent reservations a few weeks back and the power was out for hours, the pool and gym was closed for renovation and we were not made aware when booking, and have not been able to speak to anyone in a management role at the hotel about this. Over a few weeks after the stay, I have made numerous calls, left messages, and sent emails and told management would "call me back" yet nothing. Guest Services has nothing more than an unsympathetic 'tough luck' response. Reached out directly to Director level management at the hotel and not even an acknowledgement. I have been polite, I have not asked for anything other than to talk to someone. This place will not spare 5 minutes to chat with a guest over a negative experience. The gym is a nice-to-have, but electricity is a basic necessity. If this hotel does not even have the common courtesy to acknowledge multiple phone calls or emails regarding a necessity that would deem a property otherwise uninhabitable, how do you think they are going to treat your special request or go out of their way to celebrate a significant event. There are a dozen other hotels in the immediate vicinity, I recommend you find lodging elsewhere. read more

The beds, sheets and pillows were phenomenal. Showers got hot and had great pressure. Rooms were always cleaned in a timely fashion. Rooms were a decent size, bathrooms could have been a bit bigger but not a complaint at all. The hotel is a bit outdated but I think that's the draw....keep it classic? We stayed on the club level so I ate way too many home baked chocolate chip cookies. Breakfast was bacon, eggs, cereal, oatmeal, fruit. They did provide almond milk for those who are non dairy. I wish more places would get on the bandwagon and provide non beef or pork options for breakfast meats but this is my 'ask' for most places I eat when I travel outside of California. Very nice hotel read more

As we lay in our bed, well halfway made bed, apparently they were out of king fitted sheets, reflecting on why we even bothered coming here, we think back to days of better times where people actually cared about service and were kind and gratuitous. We initially had just booked at a Fairfield being that we were just in Atlanta for a night. Why not splurge we said, as Platinum Bonvoy members let's be ultra loyal to the brand. We pulled up in our car to the valet and waited and waited. No one came. We gathered our luggage and belongings from said car, still no one, and made our way shlepping our luggage to the front desk. We checked in and asked the agent behind the counter if she could give our keys to the valet and have someone run up the slip to our room. 'oh no we can't do that, they're a separate company, you'll have to go back outside and wait for them.' So we went outside, by then six other people were in line. Having been upgraded to a 'club level' room, we made our way with all our luggage, to the room, only to be greeted with a 'club lounge is closed till sunday at 5pm' sign. This was Saturday. So the upgrade was worthless. The heater rattled in the room, the bed didn't have sheets, no body wash in the shower, furnitue all askew, it's making the Fairfield look like the Carlyle. I went down to print some items in the business center, only to be told the printer wasn't working so I had to email the front desk. The front desk agent gave me the wrong email so had to come back down with laptop in tow, she printed them up but they all came out sideways and there was nothing she could do. I called down for our car a while later, only to get there and of course no car. Quel Surpize. They had to ask what kind of car it was. Finally I decided to say something to the MOD, in the middle of talking to me she took a phone call to help someone else. I walked away. I had a voucher literally thrown under the door a while later for a buffet continental breakfast for one. Just adding insult to injury. The GM is apparently a Cornell Hotelie grad, I think Ezra Cornell would be rolling in his grave right about now. read more

The Whitley - Bed - Hotels Near Me - Atlanta, Georgia

Expensive. Check-in staff was nice. I got a package deal for one night and it was supposed to be club level with breakfast for 2 and parking included. I got charged for the breakfast and the server told me after I had added tip that a 15% tip was included. I didn't want to seem like a d*** so I left them the tip. I spent a couple hundred more than I wanted to. The club level is not worth it if you have a breakfast included. The dinner was supposed to be 30% with an spg code. I called to get the folio adjusted. They did not give me the 30% off. I know it used to be the Ritz. Still, I expected more. It was a work trip so it's not money out of my pocket but I still feel it was expensive!!! Breakfast was over $85 for two people. Lol!!! Room was ok, clean. Bed was great. Towels were great. The view was over Lenox Mall and mostly concrete structures. Ha. There was a view of Atlanta past all the concrete. read more

What a beautiful place...it is right in the heart of Buckead...Very nice...the staff were so nice and helpful... read more

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The hotel formerly known as the Ritz-Carlton Buckhead is a comfortable, though not overwhelming, luxury property conveniently located in the heart of Atlanta's premier shopping district. Service is impeccable, rooms spacious, and the beds are insanely comfortable. And access to everything Buckhead has to offer -- including two of the largest malls in the Southeast -- just a short walk away. But while the Whitley may be one of Atlanta's best hotel for business travelers, there are far better choices for a romantic retreat. Traffic in the area is exhausting, making even a short trip to a nearby restaurant an exercise in patience. And this is Atlanta, so drive you must. A MARTA station is a short walk away, but most of the city's best dining options are accessible only by car. So wherever you go, leave extra time. The hotel itself is fine, but not exactly what I would consider a Five Star property. The lobby is warmly decked out in rich mahogany woods, the rooms are spacious, and the bar is well-stocked with signature cocktails and craft brews. But the indoor pool and fitness area aren't much more than you'd expect to find at a Marriott or Sheraton. A comfortable four-star hotel in a great location, the Whitley is a solid choice for business travel - but if you're really expecting to be pampered, there are better options out there. read more

The hotel itself is a nice property. Came here for a work conference and the rooms were well-designed and comfortable. The common areas are also nice, and have pretty interior design choices. The hotel looks and feels like a recently-renovated older property. The service leaves a lot to be desired. Specifically the food and in-room dining were both unsatisfactory. To be blunt, the food at this hotel is gross, and it's a major drawback in a nice property like this. You can't even get a decent bowl of grits for breakfast in the room. The sandwiches were on stale, weird bread. One night I was seated by the hostess in the restaurant and left after 10 minutes because nobody brought me water or a drink menu or said hello to me in that time (not crowded; Wednesday night). All of the conference food was old/stale/tasteless. Really major drawback for a nicer hotel like this. read more

This is a pretty good business hotel in Buckhead. It's now a Starwood property. Stayed there recently for a conference. I'm not sure if the food for the conference was catered or prepared by the hotel but it did leave quite a bit to be desired. While the dinner was fantastic, the lunch was awful with tough meats that could have been marinated or tenderized in some fashion. The salads were amazing and the fruit selection was incredibly varied, fresh and delicious. The bed was actually very comfortable and the room was very clean. The only issue was that the air in the room was not very fresh upon arrival; it actually smelled a little smokey. But after leaving the air on and going downstairs for a while, it was fine. The staff were very friendly and the check-in and check-out process we're fast and efficient. Overall, nice stay. read more

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1) Barely warm water in shower, hot in sink. 2) Toilet stopped flushing (had to fix it myself). 3) LARGE water leak on 22nd floor. Sopping carpet. Unattended to for 24 hours: 4) Reservation says self parking was $20 per day, charged me $30 on property. 5) Bathroom door would not close properly. 6) Mini-bar completely empty. 7) AC panel in the room not secured to the wall... partially falling off. 8) $43 for two GLASSES of wine... yes... GLASSES of wine... not bottles. 9) $80 for dinner... it was really good... but $80. 10) As I was leaving from the self parking deck, I looked over at the loading dock. What a mess. Trashy, unorganized, dirty. You can really get a feel for how management runs a place by seeing what the customer is not supposed to see. 11) No microwave, refrigerator or coffee maker in the room. read more

Stayed this week, and was highly disappointed from beginning to end. Asked if an edible arrangement could be delivered to the hotel prior to my check-in and then refrigerated until my arrival. I was assured (have pictures for evidence) that the edible arrangement would be refrigerated. Upon arrival, the edible arrangement was already in the room, and the contents were melted/warm/spoiled. There also was not a refrigerator in the room. The shower was absolutely disgusting. There was dirt, and what appeared to be black mold around every corner. The shower floor/tile was not appropriate for water, and I felt a hazard. The check-in process was undesirable, as the woman checking us in answered several phone calls, and the lobby was so loud that I could not hear anything the woman said. Highly disgusted and dissatisfied with this entire experience. read more

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Great hotel. Clean rooms and comfy beds. The bar is nice (just wish it were open until midnight). Every member of the staff was gracious and welcoming. The valet was very fast and professional. I would recommend this hotel for business travelers. read more

We were robbed by housekeeping/staff. Stupidly and regretfully, we failed to protect ourselves from the thieves at The Whitley. The hotel admits no culpability and claims this has NEVER happened before. We had cash, a credit card, a watch with personal meaning, and AirPods stolen from our room. The hotel does admit that housekeeping used the key to get in at 2:50 pm (we were attending a wedding) and at 3:10 pm charges began hitting our account from locations at the malls across the street - quite the coincidence!!. I specifically remember seeing the watch as we were rushing to leave and stupidly we forgot to put it in the safe. My handbag with the cash, credit card, and AirPods was not out of my sight that day except when it was in the room unattended. Lesson learned the hard way. We will never stay at this hotel again. read more

I would not recommend this Hotel, the room was really small, the bathroom was quite possibly the smallest I've ever been in, you need to go in and maneuver around to properly close the door. The carpet had an odor, and the front desk agent does not tell you what the hotel has to offer or what's around the property to eat. Where you thought you've saved on hotel stay, you'll immediately spend on parking fees, $70 later..... the side entry door from the parking garage in locked at night so you'll have to walk around to the front, I have no idea why there's no card access on that door. read more

Stayed here for 2 nights and so glad that's all I did. Nothing happened during my stay but I was underwhelmed and also heard of poor experiences from colleagues. I expected way more from a "luxury" hotel. There was no warm welcome. Front desk wasn't exceptional. The room was decorated nicely with old school classic designs. Not my thing but I appreciate it. My colleague wasn't as lucky. She stayed there about 2 weeks after I did and encountered a rude front desk, who told her to "google it" when asked how to walk to Corner Bakery. She was also ignored at the restaurant for over 15 minutes before she walked out hungry. Basically my stay was not luxurious for a luxury hotel and I certainly won't stay there again. read more

Don't let the name fool you - this is no luxury hotel. We came here during the pandemic - we looked for hotels that were paying attention to the CDC guidelines. Especially in Georgia which seems to think there is no virus. Most of the staff not wearing masks. Getting too close. Allowing people to crowd elevators and hang out in groups by the front door. (Staff was very friendly though. ) Room not cleaned well and missing essentials like soap. Found garbage in the elevator. Called front desk once because the empty room next door had an alarm going off.....nothing. During a regular time this place is probably fine - though not luxury - but right now I wouldn't come near it. Their cleaning isn't enough for usual and certainly not up to what is written on the Marriott website in terms of corporate actions. read more

My husband and I stayed here for our anniversary and the experience was wonderful. When we let the staff know that it was our anniversary they had a bottle of wine sent to our room and gave us coupons for complimentary breakfast and a drink at the bar. The extra touches made our stay even more special. Our room was immaculate and very comfortable. The staff was all very friendly and helpful. A special thanks to Tavia at reception for all her kindness!! read more

We have stayed at the Ritz (Whitley) every year since 1995 for our family Christmas gathering. From my experience the service has been lacking since the change from a Ritz to Whitley. It was always the greatest place to visit and people watch with Mr. and Mrs. Claus greeting us. They are now long gone and the entire vibe feels different to me. The rooms are nice. We enjoyed the club level but that has not been opened back up from Covid last December when we went. read more

We lacked for nothing at the Whitley. We'll start there. In the heart of Lennox, this luxurious property caters to the business set during the week, but the fees are lowered at weeks end to encourage full bookings. The party is preserved, from a great lobby/lounge/bar to an 18th floor gathering space. Every inch of this venue is put to use. The staff was pert, gracious and accommodating. Valets, bellmen, clerks, wait staff and housekeepers bore smiles and genuinely appeared to enjoy their jobs. They were all attentive to even minor details. Our room was up to date and was very comfortable. I would have preferred in room self serve coffee, but they kept a great pot going in the lobby, with all the set ups you could want. The shower was so nice, with a rain-shower head and a handheld. Only luxury bath sheets and robes coaxed me out... I would absolutely book a weekend again and recommend this hotel to anyone seeking a luxury getaway. read more

The Whitley has (finally) stepped it up! I've been coming to this hotel on and off for 15 years -- back when it was the Ritz Carlton and the bar was a social scene almost any day of the week. (My wife even saw Jon Bon Jovi once at the bar, just chilling.) We liked the place so much that we would stay here when it was at our personal cost and not through an expense account. The hotel lost its mojo when it lost the Ritz Carlton name and The Mansion opened down the block. There were some lean years there, even recently. Last time I was here, I waited in the bar for 15 minutes, couldn't get a server, and left. For a luxury hotel, that's bad. We have a corporate rate at The Whitley so on my most recent trip to the ATL, I found myself back here -- and very pleasantly surprised. Perhaps it was all the "guest comment cards" I had been leaving over the years (OK, probably not!) but this hotel has undergone a top to bottom reno. It worked. From the lobby, to the bar, the hallway carpet and rooms, everything seems new. It even smells new! The decor is sort of that modern elegant style that we would all LOVE to capture at home but somehow never can. The bar scene was lively -- not all the way back to its former glory, but hopping nonetheless. The wait for a server this time? Under five minutes. I tried the deviled eggs at the bar -- B+ but worth ordering. The creamy yolk was totally playing it safe. However, the toppings won me over: a pickle slice that yielded a little Southern twang, a small piece of bacon, Kosher salt, and black pepper. They were just a *touch* watery, but it didn't detract terribly. $10 for six halves seemed reasonable and very easy for sharing OR as a low-carb substitute dinner for business travelers! The next morning, I checked out the fitness center. Seven treadmills, pre-stocked with water and a towel. It overlooks the pool, which has plenty of outside light. Biggest downside: the walls in my room were really thin. I'm not used to hearing my neighbor's conversation. Glad that's all I heard! For now, I'll give The Whitley four stars, not five. After all, they need to keep it up. I hope they do. read more

Beautiful lobby and great staff. Our room was clean and the sleep was ok. Every time I laid down I smelled cigarettes and I couldn't figure out why bc we don't smoke and no where else did it smell like that. Eventually I figured it was one of my pillows. I don't know if it was the prior occupation or the staff that made it smell like cigs but I would expect better for luxury hotel. The comments about paper thin walls was not an issue during our stay but we did hear everyone as they entered or left their room bc the doors are super heavy and loud when people just let them shut on their own. That was hard to sleep thru. But the concierge was so helpful and everyone answered our questions with smiles. read more

Right in the heart of Buckhead. This is a really nice hotel with great customer service. We had one issue which they quickly addressed. Parking is expensive so plan for that. The rooms have a beautiful view have downtown Buckhead and if you're lucky enough to get the other side you see downtown Atlanta. You were right across the street from Lenox mall which is great to plan a trip for shopping. They do offer a shuttle service within a 2 mile radius which helped out so we didn't have to move the car. The rooms are very comfortable with this refrigerator and a hidden mirror in the closet. I would recommend that they replace their linens on the bed I think they could've been nicer. We did purchase the breakfast package for our visit and the service in the restaurant was excellent. The cost of the breakfast if you had to pay outside of the package I think was extremely high but once again the service was excellent. The music in the bar was extremely annoying. The food portions in the bar were extremely small. We did end up ordering room service which was overpriced for what we got. But for the area I guess you would expect nothing less than most of the stuff being expensive. All in all for a staycation in Buckhead we enjoyed it and it was a great location so we were extremely pleased. read more

The Whitley - Hotels Near Me - Atlanta, Georgia

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Nice hotel, but the bartenders make the worst drinks. Pay $20 for kool-aid. At least give money's worth.

I don't think I would stay here again but only because I would want to try another in the same area. They do not have coffee in the rooms so you have to get dressed and go down and get it. It seems everyone waiting in line had the same feeling. The reason for this review is what ever you do make sure you get your reservation correct because they will not work with you. We did a road trip and this was the only reservation we made. We started mapping out our trip and realized we only needed two nights not three. Not our fault but we booked the Flights, car, and the Whitley all through Delta. How easy was that. The nightmare started. We called the Whitley and they said they can make no changes because we did not book through them. We tried Delta and even Marriott Bonvoy, Also the company where Delta sent our reservation. We were even willing to move one night to another Marriott hotel, we were going to be in a lot of hotels. So they all suck when it comes to this situation. I lay most of the blame on the Whitley. They are suppose to be a service hotel, They should have said lets see how we can fix this. That is what I normally here from four star and up hotels. We did have a nice stay otherwise. read more

I've stated this hotel prior to the pandemic from my grandparents who come up here from FL. Used to be the Ritz Carlton. I have really good memories of staying here when it was the ritz at the time Over the years it changed. And I think service has been here in there over that time read more

Booked a room for my birthday weekend and I thought it would be nice to try out the Whitley experience. Well let's just say it wasn't the experience I thought it would be. Booked a king, but the king rooms were behind on getting cleaned, so I was offered a queen double unless I wanted to wait (I took the double queen). Elevators weren't working properly. The room was clean, but the carpet wasn't the cleanest (something sticky near one of the beds). Nice TV though. The bar was ok, but $50 for 3 small drinks was a little much. I get margaritas all the time, so I expect $15 for for a fish bowl size but not a skinny . Paying for WiFi is a no no for me when I check in so $12 per night, was surprising. I forgot to mention, I received a $50 breakfast credit for swapping out the king for a double queen and I'm so glad I received it because the breakfast buffet was . I won't go into detail, but if I had to pay $32 per person for the buffet, let's just say, I would've been pissed. Paid the difference of $19, but the waitresses and waiters were nice and accommodating. Good bday weekend, but update the hotel and spruce up the breakfast read more

The Whitley - View from 10th floor room. Across the street from Lenox and Phipps - Hotels Near Me - Atlanta, Georgia

If I could give this place a zero I would. Years ago, I would have given it a 5. I stayed here routinely before COVID and the property's switch to Marriott. This hotel rebranded but didn't update. It is run-down and old. The gym, rooms, staff, food, and ambiance were much better when it was the Ritz Carlton. Such a shame. "Luxury Collection" is laughable. I travel often and have traveled the world. Hotels like The W, Grand Hyatt, and even middle tier like the Crown Plaza put this place to shame now. When I arrived, I went to check in and as I took out my ID, the woman checking me in walked away in the back office and came back about 5 minutes later without saying a word. No "I will be right back", "Please excuse me" etc. When she returned, she was pumping sanitizer all over herself and complaining about how people think covid is over, then stated to me, "I am not talking about you." I saw 2 women checking in before me and I didn't see anything abnormal taking place, so I have no idea what was going on. My room was booked through my work travel account and on my work credit card. The woman checking me in insisted I put my personal credit card in the reader "for incidentals". As my work card was on file, I stated that was incorrect and she insisted it was policy so I, regrettably, did so. While staying there, room service brought me a wilted salad because they threw the hot chicken directly on it and it sat there for a while, which, with delivery, cost around $60. Afterward, until about 0130, I was kept awake listening to the heavy doors bang and slam closed up and down the hall. After my sleepless night, at 0630, a wakeup went off that I didn't set, and yes, I made sure the clock stated there was no alarm set. It was even more fun trying to sleep with the bed being hot as heck because they never took off the winter linens, including the padding, so even with the thermostat at 68 the bed heated everything up. that's because we have the correct bedding for the seasons. I got up to find coffee downstairs since the doors had started banging again at 0530. This hotel used to have coffee in your room. Now you must get it in the lobby. They claim it's Starbucks, but I think they need a new machine or to clean that one. It didn't taste like Starbucks at all. Nothing like the Starbucks that I later got across the street. I had breakfast in the hotel and, you guessed it, the word no tomatoes and turkey bacon only, no pork, completely eluded the staff so I spent $35 on a messed-up omelet. I then checked out virtually and proceeded to the paid parking (not valet) that, for less than 24 hours, was $20. After I returned from my trip while doing my personal banking, I noticed a approximate $288 charge from the Whitley on my personal card. The room was booked and paid for on my work card. I called the hotel and a woman answered and put me on hold for about 10 minutes, then a man picked up who seemed as if he didn't know I was holding and I explained the situation to him. He couldn't get my name right, spoke down to me, was condescending, and accepted no responsibility. All he did was state it wasn't double billed, and they had my personal card on file so it was billed and to basically get over it. When I told him I looked forward to reviewing my experience because it was so horrible, he began yelling at me. I told him I would do a credit card claim if I had to and I was calling Bonvoy then he started yelling don't you threaten me I will hang up the darn (didn't say "darn") phone at which point he got me annoyed enough to cuss back at him and I just hang up. In the end, I spent 3 hours of my day off dealing with this. I now have to deal with my bank, my work credit card, and work travel voucher on a Saturday because this hotel decided to not keep quality customer service or front desk staff. Skip the annoyance and the downgrade that this place became. There are plenty of actual Luxury hotels in the area, that are comparable in prices which I am happy to pay and expect to when and only when I get the service and quality that is expected. Try the W, or better yet, don't reward Marriott for how this property and a few of their others are going lately, try the Westin, Grand Hyatt, or InterContinental. If you like the old-style charm, try the Waldorff or Burgess. they are all in the same price point and have loyalty programs, but their quality and, more importantly, customer service are far better. I can speak for all of those in this area. read more

Amazing property. The hallways, elevators, room, carpets, and everything else was spotless and clean. The staff right from the valet to the restaurant all very professional and courteous. Highly recommend this property read more

We dined here for New Year's Eve as part of a package to experience their 7 course meal then party at the Whitley. My wife had a good experience before here so it was worth checking out. We were not impressed with the food or service here. - food was bland. Bisque soup had little flavor. - I had the duck and it wasn't cooked enough - service was slow - drinks and salmon were good Overall not worth the $450 for two to dine. What really got me is they forced a 20% "large group" gratuity for two people. I questioned this on the bill but nothing was done. I will not dine here again when Buckhead is full of so many better options. read more

Parking was a nightmare. Valet workers were running all over the place;it appeared that they were understaffed. I didn't order food from the restaurant however the breakfast in the executive lounge was decent. They should stop serving the potatoes which were over cooked and cold. My room was nice and clean. Be careful on the bathroom floor after exiting the shower. The tile is slick and an accident could surely happen. The pool and jacuzzi were packed all weekend so I wasn't able to enjoy them. Thinking I'll revisit during the week to see what the experience is like. read more

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Great location and nice clean rooms with a view! The entire spa staff were lovely and I had the best experience. Keith gave me one of the best massages I've ever had and my hydrafacial by Sabrina was great as well! Definitely recommend booking with them! read more