This place is beyond amazing! I went in there with my stepmom to get extensions and literally within five minutes Erica found the perfect match for my hair. Absolutely impressive for how quickly she was able to determine the color of my hair. The ladies there are so beyond sweet, and they have such a vast variety of different types of hair and wigs. I highly recommend this place especially for extensions. They are very good at what they do. read more

The Wig Outlet - Info - Wigs Near Me - Hartsdale, New York

I highly recommend the Wig Outlet. Erica, Bella and Rosemarie are so kind, caring, compassionate and helped me in my journey when I lost my hair to chemotherapy. They have beautiful wigs but beautiful souls and hearts. I am blessed to have found them and my beautiful natural looking wigs from the wig outlet. They were patient and knowledgeable with the my trying on many wigs and went beyond in salesmanship and care. Best experience here. I wish I could give more than 5 stars. read more

Owner is awesome! Very knowledgeable in her craft with a wonderful manner to her clients. Very experienced and helpful. read more

Erica is amazing. She is always helpful, honest, informative and patient. She is also very compassionate and really cares about her clients. I have alopecia and have purchased many wigs over the years. Erica, Tracy and the rest of the staff have always been beyond helpful, I have never even thought of going anywhere else. They are that good, It's not just about the purchase, its about YOU read more

I give two stars but would have preferred one star, the second star is for the fact that I did get a refund for the wig I returned. I purchased a wig online and made an error on my selection so tried to get in touch the same day to correct my error to get the wig I wanted. There was no way, no mechanism for me to cancel or change my order, so a few days later they proceeded to ship my order regardless of the change I requested. Purchasing on the internet is far from perfect, however there needs to be a mechanized to cancel or change withing 24 hours. It is ever so easy to click on a button and the sale proceeds flawlessly, but it does not provide any opportunity to make a correction. Amazon has no problem cancelling an order if the cancellation is before an item is shipped. Certainly cancelling the same day as the order is placed is never a problem. Being unable to stop the order, I returned the wig and paid $30 in shipping both ways and I have nothing to show for it. If I were to order the wig I wanted it would cost me another $20 as this company overcharges for shipping. Bottom line another wig would cost me $50 on top of the cost for the wig. Date of experience: April 08, 2024 read more

Very friendly owner and staff. Very helpful during a stressful time of picking out a wig that would look nice and natural on you! Very accommodating and helpful. Place was clean and they are very mindful of their clientele's needs and circumstances. read more

Wonderful experience. Erica and staff did a great job and didn't charge outrageously.

Thanks to the staff at the Wig Outlet for a great experience for me and my mother. My mom is going thru radiation treatments for cancer, and was in need of a wig. Erica and her team were so kind, patient and understanding. They really took the time to help my mom find the perfect wig and they styled it to her liking. All of our questions were answered and our concerns were eased. Although my mom is dealing with many challenges at the moment, she left the Wig Outlet feeling positive, uplifted, and most of all beautiful! So happy we found the Wig Outlet! Thanks for all you do! read more

I just had a hair transplant a week ago. Super self conscious walking around the outside world. Erica and Leanne were both extremely helpful finding the right hair piece to help conceal the transplant. I walked in thinking I was going to buy a wig but Erica suggested against it since it would suffocate my new hairs.Something I didn't even think about. We settled on a hair halo and Leanne trimmed it to perfection to match my hair length. I walked out feeling so much more confident. I'm so happy I went here! read more

Unquestionably the most surreal shopping experience ever. They are beyond rude and very difficult. They have a lengthy odd set of rules they they apply to each customer. Very biased and unwelcoming. Why anyone would choose to do business here is beyond reason. read more

I was in need of a wig and had never before worn one. The owner of the store, Erika, was the most amazing and helpful person one could hope to meet and she took her time in selecting the right wig - which was the perfect fit, and, as a result I will be going back for more wigs. She also helped my self-confidence and gave me a boost in an area where I was extremely vulnerable when it comes to my appearance. One could say she gave me a healing. I definitely feel much better about myself and more confident and empowered when I wear the wig she fitted me with. It really makes a difference when the person who helps you knows what one is doing and genuinely wants to help you. I would give it a 100 stars!! read more

I wish there were a choice for 1000 Stars! My mom has been losing her hair due to stress caused by the loss of my father and my aunt (mom's sister) to COVID within 50 hours of each other. She finally reached the point where a wig became necessary and made an appointment with The Wig Outlet. Erica could not have made the experience any better. She was compassionate, personable, very knowledgable and sweet as can be. What I expected to be a downer of a morning ended up being truly a wonderful experience. We put ourselves in Erica's able hands and are so pleased with the outcome. Today was the first day in over 2 1/2 months that my mom was able to smile. Thank you, Erica. You made two ladies very happy today. I highly recommend this establishment. read more

I decided to post an update after my first review to clarify something about the prices of the wigs here, what I was told is that the majority of what was sold are synthetic wigs. The prices therefore are outrageous. Go onto Amazon.com type in lace wig and see if you can find a wig over $50.00 of the same or better quality. Worst still is that many people whom are older or suffering from cancer would likely pop into this store and pay 3x the price. Also I did not receive kind customer service. At all. read more

Recently my aunt was in need of a wig and when I spoke with my friend she immediately mentioned that they have beautiful wigs where she gets her clip in extensions. The team was extremely helpful and supportive from the time I called to make the appointment. During the appointment Erica talked through all the differences between human and synthetic hair wigs to help my aunt make the best choice for her. They are experts of all their products and colors. When we went to the store for the fitting the hospitality and high level of customer service continued. I was even more impressed seeing all the pieces they have, the women next to us was trying on a topper piece which looked amazing! read more

Erica is truly a pleasure to work with! She made us feel so comfortable from the minute we walked into the shop. She was welcoming and spent a ton of time with us as I must have tried on at least a dozen wigs. She was personable, kind and compassionate the entire time and she provided a ton of information in response to our questions. She was honest and not at all pushy to purchase a certain type of wig simply for the price. She also showed respect and allowed me and my mom private time to discuss our thoughts. I am glad we came to this shop and I recommend it 100% to anyone! read more

I lost my hair due to surgery and needed a wig. Erica and her staff were very knowledgeable, kind, patient and super professional. I got a wig that will allow me to go back to work and feel confident that I look like my old self. It's quite traumatic for a woman to lose her hair but they made the process as easy for me as possible. Thanks Erica and staff!! read more

Erica and The Wig Outlet are fabulous! I've lost the majority of my hair because of chemo and met Erica through a co-worker. Erica worked hard to give me several options for wigs that would match the hair that I had. They were all very good options and I had a difficult time deciding! Once we came to a decision, Erica helped to cut and shape the wig to the style and length that I had before I started chemo. I've been wearing it for a month and am very happy with it! Everyone thinks that it is my real hair and are shocked when I tell them that it's a wig. Erica is very supportive and knowledgeable. She made every effort to make sure that I was happy with my decision and was comfortable in the wig. She really went above and beyond! Some of the women at chemo have asked me about my hair and I have given them The Wig Outlet's card. I highly recommend Erica and The Wig Outlet! Thank you, Erica! read more

My experience today at the outlet with Erica the owner was wonderful. This was the first time I was purchasing a wig and she made the whole experience very smooth and easy.Her professionalism,knowledge and patience made her a pleasure to deal with.I would recommend this place five stars,you will not be disappointed! read more

Beware - Very poor quality. Color of actual wig when it arrived was gold, where as i ordered a blonde wig as portrayed on the web. The Wig Outlet refunded my money but would not refund the postage, not the return postage. Not acceptable. I will never buy from them again, and urge you to think twice before you do. There are other more reputable wig retailers to choose from read more

Went today to try a hair topper. Had the sheer delight of working with Erica the owner. Such a sweetheart and fun to be with. Did not push me into buying an expensive piece but rather suggested I start with a synthetic piece to see how I like it. Can't wait to go next Saturday to pick up my purchase and get the feel of owing my very first fun hair piece. Sure it won't be my last purchase at this great place. read more

I am going though hair loss from a surgery and visited the wig outlet from a quick search online while driving around. The owner let me come in right away without an appointment to meet me and discuss my options. She was caring, thoughtful and very professional. I had to go 3 times but I'm glad I did, she wanted to match my existing color and style so I would be extremely pleased and I was. I went to a large family gathering on Thanksgiving the day after I received my hair piece and no one noticed. I looked like I had a beautiful healthy head of hair. She is very honest and her prices reflect the type of quality you are looking for. Thank you Erica for making me feel pretty again.... read more

The customer service is beyond amazing! The majority of the customers here are going through chemo just as is my BFF. The amount of time and care that was given to us I am so grateful for. The quality of the products here are top notch and we cannot be more satisfied! The owner Erica was so helpful with her pointers especially since going through chemo and hair loss and what to expect is very scary. If you are in need of a wig male or female this is the only place to go!! read more

I made an appointment to have a wig I bought online customized. I wanted to learn how to put the wig on and have the lace cut so that the hairline would look as natural as possible. I brought one of my close friends with me for support. The stylist took the wig and cut the lace however she did so with the wig not even on me. She cut a straight line across and therefore the wig was completely noticeable and I was not able to wear it out. My friend who wears wigs often was trying to help the stylist cut the front lace more jagged to allow a more natural look however the stylist told me to go to an wig maker to have this done. My friend kept giving suggestions about how she applies her wigs and what techniques work best though experience. The stylist made it a point to tell my friend that her texture hair was different than mine and that her way was correct. I was so frustrated with all the back and forth and most importantly the horrible look of the wig and lace that I didn't say too much. This is a shame to be charged 21 bucks for a friction headband that sells for 6 and another 25 bucks to cut the lace and for the tutorial on bow to apply the wig. Hence the wig is not wearable since the lace front was not cut correctly. I need to go to another place next week to have them fix what the wig outlet ruined and failed to do..overpriced snd inexperienced.. read more

My grandmother asked if I'd come with her to the wig outlet which is close to her house. Her hair was getting thinner and thinner so she felt it was time she try and see if a nice wig would do the trick. We were both pleasantly surprised with how much it did. The Wig Outlet had a vast variety if styles and colors for her to go through which made it actually a really fun time to see which we liked the best. We got to work with Erica the owner who was truly incredible and made my grandmother feel so comfortable and happy with her new look. It really did the trick and have her that confidence boost she needed. Wigs you can find, but great service isn't everywhere. Thank you wig outlet! read more

A few days ago, I went in to have a human hair wig that I had bought online styled and, I DID NOT received great service, at all. The younger woman seating at the front desk was very BLUNT and asked me, as soon as I came in, what did I NEED. Not a hello or a how are you. Their prices do seem to be outrageous, for what they sell. I can imagine that the human hair wig that I had bought online, would have cost MORE DOLLARS in that store. What bother me the most or found odd, is that they do NOT ask you to put on the wig to see how it looks on you BEFORE they tried to style it??? Isn't a stylist SUPPOSED to see how the wig looks on you and work with you to see how they can style the wig to suit your face and frame??? Do yourself a favor and, buy your wigs ONLINE for a lot less and then, look for a stylist that would be willing to work with you to make it(wig) your OWN. I WON'T go back. read more

Came with my girlfriend, who was looking for a wig to replace her old wig. We watched ERICA give excellent service to the woman ahead of us and that gave us confidence. My girlfriend wanted to replace a wig of 5 - 7 years and ERICA helped her look even better than the wig she was wearing when came in. Loved that we weren't rushed. They really know what they are doing and give HONEST feedback. YES, we will return! read more

That there are a few negative reviews is sad but not surprising in a world where people have come to expect being carried from their car into a place of business. I have gone three time to The Wig Outlet, both for purchases and service, and could not be more pleased. First, anyone who compares these wigs with those on-line ala eBay and such deserves to wear that garbage. And while the term "outlet" has changed meanings in the last 2decades, no, this is not Woodbury Commons, Einstein. I have purchased better wigs (in the hundreds of dollars) at several stores before this one and I find their prices perfectly in line and reasonable. Part of buying a wig is style- does it work for you, is it going to continue working for you once you leave the store? These gals (Erica, Terry, and Lucinda) are down to earth honest service-oriented people who want to make the customer happy. I have been thrilled with the service and selection and plan to not only continue shopping there, but to clue my girl friends as well. It is admittedly small, but I prefer a degree of intimacy and privacy when looking for something so personal. I strongly recommend them. read more

Great little place. Came in to browse & left with awesome hair extensions. The staff was friendly and knowledgable. I would definitely go back. Can't wait to wear my new hair read more

Every item I asked about they didn't have in a other colors so I'm not sure this qualifies at an "outlet". But the lady was nice and honest about having a low inventory it just doesn't really meet the needs of a wig store. read more

Wonderful selection of everything from the chicest style to crazy silly...& everything in between. But the service is the greatest! Terry took wonderful care of me and spent all the time I wanted/needed. I have lost my hair due to chemo and she was so kind and understanding of my situation. She checked color swatches and gave great advice, too. Why would you go anywhere else?! Cannot recommend this place enough!! read more

This is the best possible place to purchase a wig. Although I was skeptical about the name of this store, there is nothing cheap about the look of the wigs. They are all very high quality - yet the prices are incredibly reasonable. The owner, Erika, spent a lot of time showing me different options and making very informed suggestions. At one point, I wanted to purchase a more expensive wig in addition to the one I had already purchased, but Erika talked me out of it because she did not think it would suit me. I've had the wig for more than a year and have gotten numerous compliments on my fabulous hairstyle. Even members of my own family had no idea I was wearing a wig! In addition to being honest, sensitive and completely knowledgeable, the customer service Erika and her employees provide is outstanding. read more

The kindness shown to my loved one was without compare. Erica somehow made a very difficult time in my daughter's life much easier. Her compassion and professionalism are beyond compare. read more

I am actually writing this review for my mom because, although she knows how to shop online, she has not yet mastered the art of reviews ;). My mom has thin hair & has been dying to do something about it for the longest time, but was to embarrassed. I heard about the wig outlet from a friend, they highly recommended it, so I figured why not. My mom got hair extensions, which she LOVES. They matched her hair up perfectly. I would never know if she didn't tell me she was wearing them, which was the most important thing to her, along with the price of course. I found the prices reasonable & the staff helpful, I even got myself some nice earrings while my mom was being helped. Anyway Just wanted to say thank you to the girls at the wig outlet My mother is really happy. read more

I found the store on their website. The staffs is very friendly and service is attentive to detail. The wigs are of very good quality. Have been complimented on my hair style when I wearing it. read more

The wig outlet was my first stop on my wig finding journey for hair loss from chemotherapy and I am so glad I went here first. Erica was so patient, helpful and kind, explaining all of my options and showing me every wig that fit the description of what I was looking for. I ended up going to another shop right after this one because of insurance coverage issues, and my experience at the 2nd place was not nearly as pleasant. I will be going back to Erica for all of my prosthetic hair needs from now on - I can't recommend this shop enough!! read more

I went in a few weeks with a loved one who is going thru chemo. When I made the appt, I told the woman who answered the phone this was the first experience shopping for wigs, we didn't know anything, she said no problem, come in and I'll explain everything. When we arrived, the same woman greeted us, she wasn't the owner, Erica, whom everyone says is great. Erica was there, it's a tiny store so she heard and saw everything and should've stepped in. She didn't. This woman was abrasive and flat out rude. She told us to look around, then say back down. When we asked why there was an almost $150 price difference between 2 site that looked exactly the same, she actually rolled her eyes, then spoke to us as if we were mentally challenged toddlers. My loved one tried on a few wigs, but apparently this woman decided just asking why there was a price difference meant we couldn't afford to be there and we were wasting her time. She refused to even take a few off the shelf, saying, "Those cost more than you obviously want to spend.". We were there for 20 minutes, tops, and every comment from this woman was negative. The other customer in the store was more helpful. Which is another negative. There's no privacy, the area with salon chairs is open, so expect to have everyone in the shop watching you. Don't expect good customer service here or even basic respect. read more

I am going through Chemo and losing my hair. I almost passed up this wonderful place because of bad reviews. Am I glad that i didn't!!! Erica- the current owner is truly a wonderful and understanding women. She gave me the tme and attention that I needed. She actually made me feel beautiful-- which is hard to do when you're losing your hair. She must have tried on at least 10 different wigs until we found one that was the most becoming. No matter how many times that I called( and I called a lot)- she always had time for me. Do not hesitate to go to the wig outlet!! Wheather you need a wig for a special occasion or are in medical need, the service, selection and care are unparaeleled. read more

Stopped by on my visit to NY for the holidays. Was greeted by the owner and made to feel at home. Ended up buying 3 wigs. Was shown color swatches, different styles, catalogs if I wanted something different that wasn't on display. It is a small shop but has many samples. My order came in quickly. They do cancer patient orders, which is a great thing. Give them a try. If you ask for it they will do their best to get it for you. Thanks Wig Outlet..I now feel like a kid again with my new color wigs. read more

i came in with a gal friend who wanted to check out the wigs and i was a bit curious cause she has a beautiful flowing of the real stuff so i assume it's for a disguise to check if her man is cheating on her or some weird fetish . on central ave in hartsdale is where you will find the wig out. damn i notice many different type of wigs before i ran out cause i started to giggle and my gal pal told me to wait outside. you can make an appointment or just walk in , some ladies are here due to thinning hair , some want a new look and some sadly is due to chemo which really sucks . i do notice that the ladies who work here are professional and treat the customers with care and respect .they also sell beauty supplies and hair accessories and cosmetics as well. i did learn in my short visit is that many white ladies wear wigs and it's not only the sistas . whatever the reason if it makes you happy and you dont mind spending the money as i notice some of the wigs range in price from cheap to expensive then go for it. read more

Erica saved my life! The service and selection could not have been better. I would recommend The Wig Outlet very highly to anyone who has gone through chemo!! read more