It has been frustrating working with the corporation that owns Pinehurst Apartments…read more. In my household, we paid rent and media fee two days early (the only two things showing that we owed), bringing our account down to zero. Two days later, they posted another (optional) fee to our account..and instead of applying my payment to what I actually paid for in the first place, they took a portion and applied it to my optional fee, leaving me a "balance" on my rent and media fee which was paid for in the first place. Now, they have charged an extra $115 "late fee" (on a $14.95 optional charge) because they chose where they wanted to apply my payment to instead of what was actually paid for. One of us left a review, and the customer care team responded and told us to email them because they would like to resolve the issue. However, after reaching out to customer care a couple of times, they have ignored the emails and have not responded at all. Again, not showing they really care. Another reason I'm leaving a one star is the walls and ceilings are not very sound-resistant. We here our upstairs neighbors and their dog constantly.

Unless you like being exploited by a greedy corporation, I would not recommend living here…read more I paid my rent and media fee two days early (which were the two things showing on my account that I owed) and brought my account balance to zero. Then, two days later they posted another (optional) fee to my account. Instead of applying my payment to what I actually paid for in the first place (my rent and media fee), they took a portion and applied it to my optional fee, leaving me a "balance" on my rent and media fee, even though I directly paid for those in the first place. Now, I have been charged a $115 "late fee" (on a $14.95 optional charge) because they chose where they wanted to apply my payment to instead of applying it to what I actually paid for. I went and talked with the office about it, but they did not care and insisted I pay the ridiculous late charge even though I have been a faithful tenant who has never once been late on anything. Another reason I am giving a one star is the walls and ceilings are not very sound-resistant. We are constantly awoken at night because we hear our upstairs neighbor walking around in their apartment. It's a good location, but there are tons of other apartments to choose from.

Pros: - Lovely A+ home interiors & outside lounging areas…read more- Tons of court area amenities, fire pits & grills - Right next to TRAX - Well-maintained, beautiful pool & hottub area - Decent safety with plenty of FOB scanners and Vivent home security & front door cameras - Walking distance to mall, restaurants & grocery stores - Great apartment events & food gatherings - Non-stringent trash valet is neat - Awesome & quick home repair & crew - Nicer part of West Valley & by Police staion Cons: - Absurd contracts, contracts, contracts. Also specifically targets you for leaving reviews (good thing I wasn't a co-signer). READ EVERYTHING before signing & take note! - Typical West Valley residents. Loud neighbors (and dogs), constant thefts, plus trash, smoking and dog-pee stench in stairwell areas. Downright spooky at night - Office staff can get emotional & take things personally, lol! - Apartment cleanliness when moving in. Hair and stains could be found throughout drawers, around laundry machines and in bathrooms. Office was dishonest about how well they clean after tenants - They rely on not telling you about lease-ending notices to move out with tons of hidden move-out fees so you must be vigilant Lots of pros/cons in my review but a 4/5 stars instead of 3/5 is because I had such a great experience living there! I miss this place!

It's nice living here! the handicap accessible apartments are more spacious than previous locations…read moreI've been in. maintenance is also speedy and thorough.

I love living here. Diana is very friendly and helpful. apartments are very spacious and beautiful…read moreinside. I love the little market they got inside. It helps me save on fees with DoorDash and gas so I don't have to drive to the grocery store. it's quiet in the hallway.

Current resident here at Wilshire and it's a very lovely place and I love it here. The office…read morepeople and maintenance are great and very quick with their services. However, the parking here is the worst I've ever seen at an apartment complex. I've lived in multiple places and haven't seen somewhere that doesn't invest in finding more parking. They had a field next to them that got bought by a landscaping company where they could've invested in making more parking and there is a field to the south of them. They've painted the buildings and have done many nice things to make the complex look great but the parking is a joke. Just a fair warning of what to expect when you move here. No parking but a wonderful place to live. You also don't get a covered parking spot with your apartment but have to pay for it separately which I haven't seen at any other place either.

We have lived here for 7 years and not one issue. Whenever something happens is gets fixed…read moreimmediately. Clint always takes care of everything. All the maintenance crew is great. The office girls are always helpful and kind.

The staff at ICO Vista Station is lovely, especially Kam. Efficient and competent and friendly. The…read moreclubhouse is magnificent with a rentable business space and a theater room with every streaming service available and more. The cleanliness is pristine. The floor plans are gorgeous. The views are unmatched. The property is 20 yards from the most beautiful path on a nature reserve. This is a dream property.

I've been living in this apartment complex for a little over a year now and every time I have…read moreneeded something they have gone above and beyond to help me out. And I will say my requests tend to be on the unconventional and needy side I'm in a one bedroom that has such a wonderful layout with lots of storage and great unobstructed views. I have had very few maintenance requests but every time I do need something they're there within an hour and able to fix anything and everything I have a question about. There are a huge perks in living here which include having the smart home as well as the Amazon hub that both Amazon UPS and FedEx all have access to use so your packages are always secure. The common hallways are often cleaned and maintained to make sure everyone's homes remain nice! Management has always gone above and beyond to help me out and make me feel like a welcome member of their community

I've actually lived in the apartments in 2015, the only reason I moved was because I was relocated…read morefor a job. Now that I'll be back I was sure to tell my significant other I wanted to retentions with the complex! I first off have to say after reading any of the other reviews..I personally felt as though they weren't true! Management for one has always been kind and they were always so kind and still are during my new process of renting with them! I never heard a noise lining there which is why I lived the place! During the summer the pool area is so much fun even if you aren't big in swimming there's still a hot tub area and a bbq area which is my most favorite part for entertaining! I've never had any issues with parking nor vandalism like I read in another review! Every business has challenges but out of the 4 complexes I've lived in this is by far number 1 and they even help you save to get into an ivory home when you're ready!

My partner and I have lived here for a couple of years, but we're moving because we're looking for…read morea house. Besides a few good amenities, I'll miss seeing the maintenance men, OJ and Izaiah! They're the sweetest and get the job done fast! The only reason why I gave it 4/5 is that the property could have done better upkeep and management, such as: paying attention to illegal parking or being a bit more timely on repairs of external amenities. I appreciate community activities and thoroughly enjoy dog days at the pool.

This complex is incredibly frustrating to work with and has the least capable management I have…read moreever had the displeasure of meeting. The same complaints have been echoed from all of my surrounding neighbors as well.

now i usually don't like using foul language but this is a shithole. the first month me and my…read morehusband lived their together, the dishwasher broke on us three times. now i'm 65, i don't have abilities like i used too. and the first two times that my husband called them they sent someone to fix it but the THIRD TIME he called them. they never sent someone. they did the whole song and dance of "oh we will send someone" countless times. never did. i ended up having to clean the dishes by hand for the whole time we were there before my husband had been able to scratch up some savings so we could leave and it did a number on my wrists and back. now some years later i get a legal serving and find out i'm being SUED by them for a rent i don't owe. living their was the worst start of my husbands retirement and now they are trying to sue us for a rent we don't owe them. worst place i've had the displeasure of staying in. don't come here less you want to get a lawsuit in a couple years or so.

I just finished moving in and getting settled. The Hawthorne Townhomes are great. The location is…read morefantastic for interstate and downtown travel. And the units are clean and bright and modern. The staff has been so great to work with! Most of my planning had to happen from 300 miles away so I relied a lot on email and phone calls with the staff. They went above and beyond to help me determine whether this was the place for me. Cami, Josh, and Skyler all made me feel welcome. Any question or concern I had during the application and move-in process was addressed with professionalism, respect, and kindness. The gated community helps me feel safe. The two-car garages are a rare treat in this area of South Salt Lake. I am so excited to be settled into my new home. I highly recommend this property for folks looking for clean, quiet, safe living. The amenities here are top notch: Pool, Gym, Valet trash collection, Wi-Fi, Cable, in-unit washer and dryer.. even a delicious little crepe restaurant in the front lobby. I've been able to greet several of the other residents and most folks seem happy and friendly.

The place kind of screws you. Dog park is flooded most of the year. The maintenance crew is…read moreterrible and the front office lies to tenants about everything. Things break all the time and they take forever to fix them. Tenants are paying for amenities they can't use. Trash is flying around everywhere because they don't open the bins. Lots of frustration with tenants. I've been here since the beginning and I'm over it.