Brooke has been the best officiant I've ever had! We love having her there! She's the best!read more

Im Q, and I play softball with Team FAFO in the Houston Sports & Social Club (HSSC) on Tuesday…read morenights the last three years. This league is more than just games--it's a community. Joining HSSC was one of the best choices I've made. It keeps me active, helps me meet great people, and makes me feel connected to Houston's diverse culture. It's all about fun, friendship, and inclusivity. Big shoutout to one of our umpires, Reed--he's professional, fair, and brings great energy to every game. He strikes the perfect balance between competition and respect. If you're looking for a fun, well-run league that values teamwork, integrity, and community, HSSC is the place to be.

If you're considering joining The Downtown Met in Houston, do yourself a favor and don't. This…read moreplace is a complete disaster, hiding behind a nice location and slick marketing while delivering some of the worst customer service and member experience you'll find in the city. The communication is abysmal, particularly from Sarah and Alicia, who are repeatedly unresponsive and unhelpful. Emails go ignored, questions are dodged, and if you do finally get a reply, it's vague and often inaccurate. They don't follow up, they don't follow through, and unless you ask five or six times, you will not get any clear answers or confirmations. You are constantly left chasing them down just to get the most basic information. To make matters worse, they will charge you whatever they want, whenever they want, without warning, explanation, or approval. You won't be notified of fees or changes unless you hunt them down to ask. If you're offered a credit, promo, or adjustment, take a screenshot and save every email, because they certainly won't help you figure anything out after the fact. Once you've signed up, you're on your own. Bijan is somewhat more communicative, but not enough to make up for the chaos. There's clearly no leadership or accountability here -- it feels like a group project where no one knows what their role is, and no one really cares. Facility-wise, it's barely above average. Courts are often overbooked, the gym space is mediocre, and amenities are inconsistently maintained. You're paying premium rates for a second-rate experience across the board. Bottom line: The Downtown Met is a textbook case of mismanagement and indifference. For a place that calls itself a "premier fitness and tennis club," it operates more like a poorly run pop-up gym with no structure or respect for its members. Look elsewhere, literally anywhere else would be a better use of your time and money.

This place is full of friendly and dedicated employees. Many of them are like family. The food is…read moregood and the service is excellent. Did I mention 10 tennis courts? This is my home away from home.

Great place for families! Wonderful Sunday Brunch with pianist Amy Lauro. The food was amazing and…read morethe staff were all very attentive and helpful.

I was beyond impressed with every aspect of the club as a guest, besides the bland food. tbqh…read morefamilia, the main selling place of this joint if you are considering membership or are lucky enough to be invited in as a guest of a member, are the luxe grounds and the elegance everywhere else, not the food. The main clubhouse exudes Caddyshack elegance with the fireplace and bold wood paneling. The tennis courts are fantastic and pristine. The fire pit just off the pool is fun to sit around for a quick chat around a fire pit, which is better conversation than it would be anywhere else sans fire pit. The pool and basketball courts really round out the whole experience that they offer everything in the club experience for the whole family. Handsomely manicured grounds, pleasant staff, a family style atmosphere of yesteryear, and a see/be seen kind of atmosphere in luxe Memorial to let people know you are a man about town with a mighty fine hat. VIP baby.

Not realizing how large the city of Houston is, this was quite a drive for me to get to from where…read moreI was staying, and I speak for someone who is not familiar with the city-much less Texas-at all. Since I mapped it out beforehand, I knew where to park and how to get to the gym. This was a fairly large shopping area, but EQX was right there, and the desk is there in front once you enter. There was a really nice girl this day with long braids, and she directed me upstairs to the locker room and informed me that parking validation was not necessary at this time; the gate just went up as you pulled up to it. Perfect! After going upstairs, I did wander around and then a trainer directed me over to the locker room, which was spacious and very clean. The fitness floor is on the second, and as soon as I found the treadmills, I knew where I belonged. Light movement in the stretching area after, and then back to a shower with decent water pressure. What I was fascinated with was how friendly staff was. Trainers actually smiled and said goodbye which you won't normally see in California or New York. I certainly wasn't at home! Compared to other locations, this one was very low-key, although I admit I came during the afternoon where it was probably quieter. I had forgotten this is the location that I was in contact with back in 2020 when I had ordered some masks from their shop since they were actually open. I had such a good experience that the trip here to see them in person was worth it!

Do not waste your money at this place. It is not worth it. I did for many years. Save it.read more

What an INCREDIBLE sports complex! We are spoiled to have this in Shadow Creek! (We have previously…read morevisited Dad's Club, which is ok but it's sometimes a pain to get there). This year we signed our kid up to play here for the convenience and we loved it! The fields were really nice. Sometimes the kids played on the softball fields which were real dirt and grass. Fields had bleachers and lights. The last game the kids played on the turf baseball field. These fields seemed really nice. (Though, I personally have never played on turf, let alone slid on a turf field). There are restroom facilities here, though, I never used them. It is kind of a hike to get to from the softball fields... closer for the baseball fields. There is also a playground and pavilion. On the far side of the complex off of Kingsley, there is an BRAND NEW all-inclusive playground. It's pretty amazing. There is a restroom and drinking fountain at this amenity too. My husband said he believes the enclosed baseball field next to the playground might be for deaf kids??? I can't confirm. There are also soccer fields here. My kids aren't into soccer yet so I can't say much about them. They do appear to be turf fields as well. Nonetheless, this complex is pretty awesome and I'm proud it's in our community.

Nice, great lighting. Bathrooms clean. Much nicer than other facilities nearby. And has a great…read morewalking trail across the street

The pool is not being cleaned properly. There is stuff floating in it and it seems they arent…read morevaccuming it. I see the same things floating for weeks. There is always sand in the indoor pool. Also, there are constantly women who get in the jacuzzi with only a towel on and it is so unsanitary. No one enforces the swim suit covering required.

I've been a Lifetime member on and off since 2013, and consistently at this location for the past…read moretwo years. There was a time I truly looked forward to coming here, but lately, that feeling has shifted. Earlier this year (around February or March), there was an incident where a man entered the women's locker room - far enough in that it was clearly not an accident. I reported it immediately to staff, but I never received any follow-up, which felt unsettling, especially given how tucked away the women's locker room is from the men's. Additionally, the equipment at this location feels outdated compared to other clubs. There are frequent maintenance issues, and the overall layout doesn't seem optimized for peak times. If you're hoping to train legs for example between 4-7 PM Monday through Wednesday, be prepared to wait - often long - for machines or platforms etc. Interuptions during your sets are the norm. Even gyms with a significantly lower price point, like EOS and planet fitness, have more versatile equipment (e.g., a dual abductor/adductor machine), which could be a worthwhile upgrade here. Crowding has also become a major issue. Over the past couple of months, the gym has felt consistently packed regardless of the time of day. If there's a new sign-up promotion running, it may be worth re-evaluating how it's impacting existing members. It's incredibly difficult to follow a structured workout when you have to constantly rearrange your routine just to get access to equipment (if you're lucky). Parking has also become a huge deterrent and adds another layer of stress to each visit. The class schedule is not great either, as a yogi, i rarely have the opportunity to attend a class, and wish they had AM sessions available. Pickleball courts are fresh and new, but are first come first serve, and since they have been installed, have not had a chance to use them, due to strenuous wait times. Not to mention the amount of people who walk around with tripods at peak times recording, hence why i pay the fees to not be around people recording.. While I appreciate the under-26 discount, which brings the monthly cost down to around $220, I'm beginning to question whether the value is still there. I would really encourage management to consider updating equipment and rethinking capacity management - especially at peak hours. It's difficult to understand how this location is being ran when other nearby locations offer a much better experience for a similar price point. The one thing they do right is customer experience. I always enjoy getting to speak with the front desk staff and trainers. I really hope this feedback is taken into consideration for improvements, and helps out anyone who is considering spending $3000 a year to work out here.

Pros- dry sauna, wet sauna…read more Indoor land pool Indoor hot tub Relaxing chairs Showers and towels Plenty of treadmills Cons- the con is that while there "looks" to be nice amenities but good luck using them. 1. they're either disgustingly unclean, 2. People can't be bothered to have their music through headphones 3. people talking on their phones in the designated "quiet area" and staff ignore despite signs literally say "phone free zone". 4. Areas broken for months never fixed. Continued... -ladies exfoliating in the sauna and in the hot tub so gross! -mold on the floor and walls of the hot tub not cleaned for over a year I finally left villa. -blood by the pool and showers not cleaned up for three days! THREE! What are the cleaners doing? Apparently nothing. Even after I pointed it out. -roughly spoken to by a guy who takes care of the area (I assumed) by the indoor lap pool. I was pregnant and hurting and needed my nightly stretch in the pool which is the main reason I paid to go there and I can't use the hot tub while pregnant. Arrived at the same time as usual. There was another person swimming but the man present didn't like women or I don't know but he told me "it's closed" and didn't give me an explanation. I question and shared how I REALLY need to stretch I'm in pain and it's supposed to be open another 40 minutes on schedule and there is clearly another person swimming in front of us, so how can it be closed? He just yelled at me and still didn't tell me why. I have no idea who or why he was there. Cane other days when pool was support he open and they had signs saying closed" when it was supposed to be open. They don't really have a good amount of machines other than tons of treadmills compared to LA fitness. And as others mentioned they stay broken a long time. But I need to work my back and don't use free weights. The hot sauna was broken for MONTHS! And was so unclean inside. I couldn't believe I had been sitting in there. But I'm sure it was due to the lady exfoliating herself and no one cleaning it! It makes me want to vomit thinking of it. I wanted a water yoga class but they didn't have evening classes for me. Only during the day when I couldn't go. For a large expensive place it makes no sense they could not hire for evening classes. Kids area-while I don't trust anyone to watch my kids personally, my best friend had a terrible experience there. Other kids would bully her kids and staff didn't seem to care. She could only take her kids a set limited time during the day so too bad if you can't make that block of time despite the fact you pay twice as much to bring kids you can literally only go when they say you can because pools and splash pads for kids aren't open or are closed constantly. The last straw was her son was arguing with his sibling as siblings do, but it was handled terribly. Instead of going to get her if there was indeed a problem , the staff dragged him down the hallway and when he thought he was out of sight, she saw him throw him on the ground. She happened to have come down for pick up at the time and was following them wondering why he had her son down a secluded hallway alone, He didn't apologize or anything. Terrible way of handling a child.

This facility looks impressive from the outside and presents beautifully during a tour. But once…read moreyou're a member and start paying attention, the cracks become very clear. In seven years, I have attempted to contact the general manager on multiple occasions with concerns and do not believe I have ever once spoken to him. That says everything. Where do I begin. The issues at this club have been so numerous and consistent that we feel obligated to warn others. Our son was kicked out of the weight room for wearing cotton pants and a t-shirt. When we called to complain, we were told there is no apparel policy against this. He was humiliated for a rule that doesn't even exist. Last Friday, my husband and I drove to the club to use the hot tub, only to find it closed two hours early for an employee meeting -- no sign on the door, no website notice, no email to members. We weren't alone: multiple other members were standing at the locked door, just as blindsided as we were. The weight room and pool are unmonitored at this time anyway so it would have cost nothing to leave one person at the front desk so paying members could at least get in. Most recently, a family friend who is a college swimmer and a fellow member of this very facility was helping my child work on swim strokes in the pool. Staff told us to stop and nearly removed us, citing a rule that only VillaSport trainers can provide instruction. No consideration was given to the fact that this was a fellow member, not an outside instructor, doing something kind for a friend. The billing situation has been a saga. After we changed our payment method, the club kept charging our old card and hit us with late fees through no fault of our own. When we tried to resolve it, we were referred to corporate in California instead of getting help locally. Staff gave us contradictory and outright incorrect information -- one person told us there were no late fees on our account at all, and when we logged in ourselves, we found multiple. We had to fight to get most reversed, and one remains on our account to this day. During Covid, we chose to continue paying our full membership fees a gesture of loyalty to the club and were promised guest passes in return. It seems like every time we have tried to use one, we have been told there are none on our account. We pay over $400 per month for this membership and can't bring a friend occasionally?! And then there's the facility itself. Mildew in the locker room Jacuzzis is not what you expect from a club charging luxury prices. We originally joined in large part so we could relax in the indoor hot tub while keeping an eye on our younger children in the play area and pool. That Jacuzzi sat nonfunctional for roughly two years. The club's solution? A sign next to the jets button reading "bubbles are for outside tub only" -- as though reframing a broken amenity as an intentional policy was somehow acceptable. And there is an indoor-outdoor hot tub with a sliding glass door between the two sides that would be perfect for families and kids. We have been members for seven years and have never once seen it open. The food situation is almost too on the nose. A facility billing itself as a luxury wellness club has replaced wraps and salads with pizza, hot dogs, and hamburgers as its only food offerings next to $12 smoothies (made with powders and no actual fresh fruit). Make that make sense. After seven years, the pattern is clear: this club prioritizes attracting new members and pushing additional fees (personal training, add-on services) over actually taking care of the members it already has. We joined for a place of rest and relaxation but every time we walk in the door, there is some kind of issue! The saddest part is the wasted potential. Cypress is a tight-knit community that would embrace a place like this -- but the experience here is night and day from the sister location in The Woodlands. VillaSport claims to be a luxury club built around community, yet at every turn they discourage exactly that by the way they treat their members. As my husband put it, we've never seen a place that bills itself as luxury have such poor customer service. At this point, the only things keeping us here are the pool -- which we don't have at home -- and the fact that it's around the corner from our house. Otherwise, we would have found a different facility long ago.

My kid enjoyed her time and learned. The coach is tough but that's what these kids need. They take…read moretime to work with each kid at some point.

Spike Sport Club got a major upgrade! I haven't been here in awhile because of covid, but it's nice…read moreto see Spikes moved from their old Gessner location to their Hillcroft location. Along with their move, came some much needed upgrades. 6+ volleyball courts, separating nets, gym, turf training area, concessions, restrooms, matted flooring, seating, etc. Everything is just so much nicer than their old location. I'd say the only downside is no AC other than fans for when it's hot. If it's cold, wear a long sleeve and you'll be fine. Open gym is every Tues, Thurs, and Sun I believe. It used to be $5/person, but now it's $10/person. But I honestly don't mind the small price increase if it means this place stays in business for years to come. Covid has affected many small businesses so please to everyone in the Houston volleyball community, support Spike Sport. You can also rent a private court depending on availability for $55/hr. I'll definitely be back here soon!