We went in looking for a refrigerator and were greeted by Ken, one of the kindest salespeople we've…read moreever met. He was patient, knowledgeable, and made sure we chose not only a quality product, but one that would fit well in our home. Although we spent more than we initially budgeted, we feel confident the refrigerator will serve us well for years to come.

Im doing a kitchen renovation project…read more I decided to go to this particular Lowe's because they have clearanced or sale items that tend to be only at this location. I entered and headed to the areas of my necessity. -Appliance and kitchen faucet areas. I walked around looking at refrigerators, stoves, dishwashers and more. The only issue was I needed to know which brands came in black stainless steel for all 4 appliances needed. After walking around needing help, I saw the seemingly only area worker assisting someone else. Thw gentleman saw mw definitely. As I waited, he finished up with the customer her was working with and then a lady walks up and he then helps them out disregarding my presence that had been in his face foe about 30 minutes. Another worker came to the area and then he motioned to her to halp me. This young lady is not really knowledge with anything. Need less to say I decided not ro get anything from here I value my time and money.

I saw other reviews calling for Susan Keeney's firing. Here are my thoughts based on my experience…read morein dealing with her and this this company: 1 - Susan won't be fired because indifference to customers appears to be the company standard. 2 - Chuck Gray is no better. I requested a call back--nothing. Silence. I can't wait for his reply to this review! 3 - The experience: Susan quoted me $125/hour and $200 for a site visit to measure for a deck and patio plan. She arrived late, spent roughly an hour measuring, and then demanded $600. The neighborhood must've given her the impression that she could pull that off. When I politely questioned this by email, she never responded. She charged my card anyway and then ignored four weeks of emails and calls--except for the one time I called from a different number. 4 - The core issues: * Deceptive pricing - quoting one rate, charging another. * Zero communication - after taking payment, there was no progress, no updates, nothing. This is not just poor service; it's a pattern of unethical business practices. In my opinion, Susan had no intention of completing the project. 5 - I am filing formal complaints with the Better Business Bureau and the Maryland State Attorney's Consumer Protection Division. I strongly encourage others with similar experiences to do the same. Companies like this only change when they are forced to.

I recently had a steel pavilion designed by Susan and Kelly. They works close with me and did a…read morefantastic job. I had to make several changes and they turned the drawings around in 2 days. The drawings came with engineering stamp and i was able to file for my permit. Thank you

Richard Blacksten and his wife had me crazy with desire to buy something, anything, from them…read more They are so charming, so friendly, so knowledgeable that I wanted some little part of the Relics - even though I had absolutely no need for anything in there. Relics is not so much architectural salvage as it is wood. Wood, old wood, raw wood, live edge wood, exotic wood, wood from homes built in the 1700's, bricks from buildings that are a part of the history of the State of Maryland, doors of every size and shape - even a casket handmade by Mr. Blacksten himself. Handmade tables - if it's wood, it is here! If you need wood for anything - whether it's decorative or utilitarian - this is definitely the place to go. The location we went to (417 McKinstrys Mill Road) is only a small portion of his inventory; he says that he has lots more wood back at his farm. And Mr. Blacksten will know a lot about anything you see there. He remembers where it came from, how he salvaged it, what is unique about the wood, and on and on. His stories and recollections were interesting and often funny. He is a real character in the best sense of the word. I truly enjoyed the time I spent at Relics and I am so disappointed that I could not find anything to buy. At the end of the conversation, Mr. Blacksten insisted that we take an old hand made nail; he just gave it to us! Where can you find someone so nice and pleasant anymore? Right at Relics in Union Bridge. I will be back to Relics at some point because I know I will have a need for wood and I will NOT go to anyone else for beautiful wood. If you can't find what you want at Relics, you simply cannot find it anywhere - along with a good conversation and a laugh or two.

From the owner: Relics is your Authentic Architectural Salvage Source! Our products and services include:…read more ​Hewn and sawed logs and beams and mantels Flooring Vintage mantels, stairs, window glass Vintage doors, windows and hardware Brick and stone Custom cutting and milling of our reclaimed wood Custom bandsaw mill work available Repurposing materials for tabletops, mantels, etc. Project consulting

Counter sales guy oversold us on both tile and waterproofing membrane. We had specifically asked…read moreif we could return un used materials and were told "Yes, but with a 20% restock fee." When I attempted to return un opened boxes of tile he ( same man who sold materials) said that we were over 30 days out and they would not accept the return. Nice products, but 'customer service' was severely lacking in the partial answer to a very specific question. Had he answered completely, I could have easily returned the materials within 30 days, but waited as I continued with other tasks.

Our first visit to Clayland was a good experience. Bill was helpful and gave us 4 or 5 tile…read moresamples to take home and decide which one worked best in our home. We asked about pricing and were given a sq ft price for each tile. On your second visit to finalize our selection and go over layout Bill was a bit grumpy and impatient. We also confirmed the sq ft price of the tile we selected and he started throwing different pricing around that was higher than our first visit, in the end he agreed to the original price. My wife did not getting a good feeling and we should have gone somewhere else, but we decided to stay the course as we liked the tile we found. Our contractor went to Clayland and order our tile, paid for it and brought it to our job. Our contractor did a great job and the tile looks great. When it came time to settle up on our last payment we had a $500 dollar overage on the tile purchase then what our projected budget. Obviously, we were not very happy about this, I could expect a slight difference than the projected budget, but 500 dollars. It ended up that he was only quoting us on one size tile and never gave us the price for the other sizes, sham on us for not getting that, but as a "professional in the business for over 15 years" I thought he would have given us the price for each tile size we used. Bottom line if you use Clayland makes sure you get your pricing up front in writing for each tile size you will be using so that you don't get hit with a big bill at the end of the job.

Always helpful staff and have what I need. East parking and location. Will use whenever possible…read more Highly recommend

Very poorly done installation. New material was damaged, gaping seams in molding, wood fillers look…read morelike a child did them (the little bit that was filled in). Will not use again.