Our house had been serviced by the same company for at least 20 years, spanning multiple owners…read more Then they got bought by a service company that was then bought by private equity - in all those transitions I saw the upsides just fade away. So, it was time to shop around. Enter Buric. Booking appointments was easy, with multiple reminders including a call 15 minutes out. The technician spent over an hour documenting the system and doing maintenance tasks. The documentation took a lot of the time since he took photos of every part so the next visit the state can be compared. When he went to replace my humidifier pad, he even suggested I save money by buying them on my own and just keeping them near by. I ended up paying the premium and he left the box so I could find replacements more easily. It's great to not only switch from private equity to a locally (Columbia based) owned company, but to get better service at a better cost to boot.

Austin came out today to tune-up/inspect both of our HVAC systems, and it was one of the best…read moreservice experiences I've had with any home contractor. He spent about 1.5 hours thoroughly evaluating both systems, taking detailed measurements, explaining what each one meant, and answering every question I had without ever making me feel rushed. What really stood out was that he focused on education instead of pressure. He clearly separated items into "Must," "Should," and "Could" recommendations, explained the reasoning behind each, and even took photos so I could see exactly what he was referring to. There was never any pressure to upsell, just honest information so I could make an informed decision. He also caught a weak capacitor before it became a failure, tightened some electrical connections while he was there, and took the time to explain how to think about preventive maintenance versus repairs. As someone who likes to understand how things work, I really appreciated his patience and willingness to answer detailed questions. Austin represented Buric extremely well. If you're looking for a knowledgeable, professional, and trustworthy technician, I'd highly recommend requesting him.

Beware of this company! They were hired by my home warranty company. They sent a new plumber out…read morewho advised that he snaked my line to the street! Within hours of him leaving I had water in my basement which I didn't have prior to him coming! I called the company three times which they said they would have a manager call me, which never happened. What I did get was a bill for an additional $350 on top of the $50 service fees I had to pay and the $150 my warranty paid. What's interesting is that I asked the plumber how much the job would have costed me without my warranty and he said $250!! So I'm confused at how a $250 job was billed at $550. My warranty company called them and they said they wouldn't send anyone out until I paid the additional $350. I'm also confused at how he "snaked the line to the street" and that same line is still clogged per the new plumber currently working in my basement. He also cracked the line cap which is why the water is backing up in the basement and not in the pipes as it initially did! I'm so confused and completely disgusted by how this business handles customers! Beware and learn from my nightmare!

Tadeh is great owner, very knowledgable and does good work. I have been a customer for 5 years and…read morevery happy with the quality of the work and service.

I was only involved in that I'm the person who is always home! My DD and SIL have homeowners…read moreinsurance, and this company was engaged to come check our A/C when it failed. They were prompt, courteous, and sadly said it would be more cost-efficient to replace the whole thing than buy parts to fix it. Hey, it's the original and the house was built in 1998 so that's reasonable! Anyway, my only ding would be the communication but in their defense, it was a 3-way process with the warranty company. The parts took over a week to arrive, which they warned me about, upon which they were timely in scheduling the install. On the scheduled day, they pushed back the time by a few hours because their previous job took longer than expected. But the new unit was installed and works perfectly!

We have had Air Max for several issue and they always took care of everything professionally and…read morequickly. Would highly recommend them for all your HVAC issues.

Excellent service with all new heat pump installation. They were on time, there for two days, took…read moreout the old system, moved the new system to the side of our house and answered our very detailed questions over several months regarding the inner workings of a heat pump system. We waited for a new model and everything went smoothly. Very professional and knowledgeable. We also received a similar quote from Capps and it was very difficult to choose between them We also tried to get a quote from Hecox, Someone came and then they never gave me a quote despite my urgings. We thought that was strange. So, Atlantic Coastal won out in the end for our project.

It's amateur-hour at Atlantic Coastal. Three days after a regular maintenance appointment, the AC…read moredrain pan overflowed. A different tech was dispatched and proceeded to tell us the thermostat was somehow to blame. That tech then ineptly rewired our compressor and told us the reversing valve was bad and that the overflow was because the whole AC unit was due for a $10k replacement. After a lot of frustration and worry, I decided to do my own work. I bought equipment to blow out the drain myself and sure enough, the first tech had managed to clog it, because once I did it myself, the system ran fine for the rest of the cooling season. Dry as a bone; not a single pan overflow. There was $10k saved. When it came time to switch to heat mode, the system wouldn't switch. Since I was told the reversing valve was bad, I thought that might be it. So I called a different company. Their tech took one look at the compressor and said "This is wired incorrectly, someone jumped your heat and ac lines together." The tech from a different company rewired it and the system entered heat mode with no issue. They say, don't attribute to malice that which can be attributed incompetence. So when one Atlantic Coastal tech clogs the drain line, then the second incorrectly rewires the compressor before telling me the whole system needs replacement... The nicest thing I can do is attribute it to incompetence.

We were out of town in Myrtle Beach over the holidays when our home in Baltimore suddenly lost…read moreheat. As you can imagine, it was stressful trying to deal with it remotely -- but Ivan from It's Phenomenal Heating and Cooling was truly a lifesaver. He came out quickly, kept us informed every step of the way, and was incredibly detailed in explaining what he found and how he was going to fix it. You could tell he really knew his craft and genuinely cared about helping our family, not just finishing a job. And honestly, his price didn't even make sense -- in the best way. For the level of service, urgency, and professionalism he delivered, it was beyond fair. It's rare these days to find someone this trustworthy and reliable. If you need HVAC help, especially in a stressful situation, call Ivan. He absolutely lives up to the name -- phenomenal!

Concerned about the impending heat wave, especially considering my AC was out, my daughter and I…read morecalled a number of HVAC establishments. Luckily, my daughter called It's Phenomenal; and Ivan answered the phone. Ivan came on the same day, which happened to be today! My A/C had completely gone out. The A/C turned out to be a multi-step repair. Ivan's astute problem-solving skills were readily apparent as he quickly assessed and solved my AC issues as they became apparent. So glad Ivan came well-prepared with all the supplies and tools required to fix my A/C! I was happy with the price, too. Now, the air temperature and humidity in my house are quite comfortable! Thanks very much to Ivan.

Excellent service, quick response! Eddie and Mark came in and diagnosed the failed leaking…read moreconnector, which was installed by Saffer Plumbing a year ago. They fixed the problem in 2 hours. Big thumb up! Definitely recommend them and will use them again! Stay away from Saffer Plumbing.

fully positive. They replaced garbage disposal and updated HVAC status. Value unquestioned'read more

Unfortunately, we needed to replace our entire system and re-do our duct work so we chose to go the…read moremini split system route instead. We are beyond thankful for Honest Air getting us scheduled so quickly. We specifically worked with Dan, John, Gio, and Rob, and from start to finish everything was nothing but great! They were professional, efficient, knowledgeable, and took the time to answer all of our questions throughout the process. The installation of our two mini split systems went smoothly, and the quality of work really shows. The installation took 2 days like they said it would with 2 outside units and 6 indoor units. It's hard to find companies these days that truly care about their customers AND their people, but Honest Air absolutely exceeded our expectations. We highly recommend them to anyone looking for honest, reliable, and high-quality HVAC service! (Any marks on the walls in the pics were not made by Honest Air, just our kids)

we use Honest Air for regular maintenance and they are fantastic. Martin knows what he's doing,…read moredoes not try to upsell, is very thorough, and a polite nice guy. Highly recommend this company.

Kyle came out, gave me a good price on a new Lennox air conditioner. The crew was able to come…read moreout in just a couple of days and their work was top-notch, which is the most important part of any new installation.

Lost heat during cold month. Scott came out when I called that day and found short in system and…read morewas able to fix it. Great service. Price was very reasonable. I would highly recommend this company.