Simply put - overall excellent timely service. We had a new unit installed replacing old one in…read moreJune 2026. Respectful, congenial and helpful team, including the management. Easy to work with, price was right. Shahid Aziz

I scheduled an annual service with Greenfox. They came out on 5/6/2026 and performed the service…read morefor what I believe was $99. They said everything was good to go - no issues. Two weeks later, on 5/18, the air conditioning stopped working. They market themselves as 24-hour, so I called 5 times that evening. They have a system for screening their calls. I communicated several times that this was an urgent concern, as I have 5 pets who would be intolerant of the 100-degree heat forecast for the following day. Even after dark, my house was 85 degrees. After those calls, I received no calls back. The next morning, on 5/19, I scheduled a morning appointment with Greenfox and then chatted with them via their chat system. The person on the chat assured me that this was a concern. They reported that they marked my appointment as urgent and would register a complaint with the company on my behalf. They assured me that the tech would leave and arrive at my house by 8am. 8am came and went with no call or contact from Greenfox. I logged on to the chat again and spoke with another agent and recounted everything that had happened previously. They said they could do nothing but make appointments on the chat. I said that I did that morning and was told the appointment would be around 8. They said I would have to call the office. I told them that I already had 5 times, and I received no return call. The chat said there was nothing they could do. I then spent time I could have been working calling other companies to try to get service, as the house was getting close to 80 degrees at 9:30 AM. A tech from Greenfox eventually arrived at around 11:15. The company never called me back at all; they didn't let me know he was coming. I received an automated text that the tech was coming 15 minutes after he arrived. He found the issue, which should have been discovered two weeks earlier at the servicing appointment. The tech then left, saying, "I'll send you the invoice." No discussion. The tech then charged us $245 for a problem that should have been caught during the initial service we already paid for. Getting an annual service from this company is useless. It appears they didn't thoroughly review for potential issues, which has left my AC not working on the hottest days of the year so far. There was no consideration on the second bill for the poor work of the technician who came out to service. They don't answer phone calls. They don't call anyone back. They don't let you know a tech is coming. Their chat responses are, at minimum, disingenuous and, at worst, outright lies. And then they still charge you double, even though it was their error. There are far better and more reliable companies in the area, with whom I will be contracting going forward.

Excellent service, quick response! Eddie and Mark came in and diagnosed the failed leaking…read moreconnector, which was installed by Saffer Plumbing a year ago. They fixed the problem in 2 hours. Big thumb up! Definitely recommend them and will use them again! Stay away from Saffer Plumbing.

fully positive. They replaced garbage disposal and updated HVAC status. Value unquestioned'read more

When we bought our home, we knew one of the oil furnaces was disconnected and assumed it needed to…read morebe replaced. The inspector said the other two were beyond their normal useful life but still worked. What we didn't expect was that we couldn't get the property insured unless we agreed to replace all three heating and cooling systems within a month! We scrambled to find a good HVAC company that could do the job for us. Enter Design Flow Heating and Cooling. Working closely with us, they recommended three cost-effective heat pumps. They then removed and disposed of all the old systems and installed the new ones well within the thirty-day limit. But once we moved in, we discovered the upstairs wasn't being cooled uniformly, and in fact the previous owner had blocked the vents in some places in an attempt to balance it. The pros at Design Flow diagnosed the problems promptly and installed new ducts and returns to draw the hot ceiling air away from areas where the temperature was too high. It made such a difference! I recommend Design Flow Heating & Cooling without reservation!

I decided to go with Design Flow after only meeting with Brian one time. He came out very quickly…read moreto diagnose the problem. Rather than just look at a couple of things and then say everything was shot, he continued to troubleshoot for over an hour before coming to that conclusion. I got a couple different quotes from companies I had had work done before, but Design Flow was cheaper, by far. This isn't always a good thing. Some people will say that you get what you pay for. I feel like I got so much more than what I paid for. At a minimum, you only have to look at the pictures to see the quality and care of the work they did. More than the quality, they were quick. The team was just here Friday, but they were in by 7 and out shortly after lunch. Very impressive. Now I have a brand new unit that is much more efficient than my previous unit so I shouldn't need much HVAC work in the future, but if I do, I know that I'm not going to be shopping around. I only have one call to make.

We had the misfortune of getting this company assigned by First American Home Warranty. After…read morewaiting several days for them to come out to unclog a kitchen drain, the technician arrived without the ONE tool specifically needed to do the job. After expressing my dissatisfaction in a survey they emailed, the owner of the company called and proceeded to berate me before ultimately hanging up the phone because I gave him a 1 star rating on Google maps. After waiting almost a week to get our kitchen sink unclogged, before hanging up the phone the owner "Tommy" refused to return to the property and told me to contact the home warranty company to have them send out a different contractor. Absolutely unreal the way this experience turned out to be for what I thought should have been a very straightforward plumbing issue.

This is the second time I used Mid Atlantic. The first time, Tommy showed up in the evening to…read morereview the outside unit and why it's not working, gave me his assessment and showed up the next morning by 9 am to install the part that it needed with a very reasonable price. Best service. I called him couple of days ago to ask for his opinion on replacing my unit. He told me he'll take look first to make sure it's nothing serious and I can't tell you how glad I am to know this honest man. He came by this evening and checked the unit and told me no need for replacement, only refilling refrigerant. I swear by his work ethics and his commitment to help his customers which these are qualities really hard to find nowadays especially in his industry. I really appreciate everything you do Tommy!

We lost our AC on July 3rd, the start of the 2 days in the triple digits, and a holiday weekend…read more Calling around, the earliest we could be seen was Tuesday 7/8. i asked ChatGPT for recommendations servicing the EC area. Climate Pro was at the top of the list with 5 star ratings and also noted for a company that focuses on repair rather than stating you need a whole new unit. I called at 8am July 4th and left my number. Within minutes, I received a text from Kevin that he was running around but could be to my house by noon. He continued to text throughout the morning telling me of his whereabouts. He arrived at 10 am. The solution was a stuck switch in the attic. He showed my husband where the switch was located, and also told my husband to fix the filter grate to avoid having hot air being pulled down from the attic. I can't thank CPM enough. I will now be a lifetime user and will recommend this company to everyone in the Howard County area. Top notch, professional and overall amazing.

I am pleased to post a second review for this business. We have been using Climate Pro for over 6…read moreyears now. Kevin is pleasant, professional, extremely knowledgeable and pricing is more than fair. The latest issue he helped us resolve was another AC unit that stopped working. Texted him at 8 am on the Tuesday after a holiday. He had arrived and completed the job within an hour! We have never been less than 100% satisfied with Kevin's work. If you are looking for an HVAC company, stop looking! This is the one you should hire!

Troy was fantastic! We needed to have a water shut off valve installed. He reached out and was…read morevery nice and welcoming. I told him what was wrong, and what I needed done and he was able to figure out what I needed and was here in no time. He came and got the job done in about 30mins. He showed us what to do and gave some suggestions on how to further complete other projects too. He's very knowledgeable and responsibly priced. I'll be calling him for future projects.

Signed a contract for small roofing job. Paid 1/2 the cost up front and Troy "hurt" himself and…read morecould no longer complete the job. Over a year and have not received 1 penny back. Alomst $1,000 STOLEN.

Kary showed up at the time he stated, came in, found/ resolved my issue. The price was very…read morereasonable, and he gave me instructions should the issue arise again. Definitely will use his services again and will gladly give a referral.

We were out of town in Myrtle Beach over the holidays when our home in Baltimore suddenly lost…read moreheat. As you can imagine, it was stressful trying to deal with it remotely -- but Ivan from It's Phenomenal Heating and Cooling was truly a lifesaver. He came out quickly, kept us informed every step of the way, and was incredibly detailed in explaining what he found and how he was going to fix it. You could tell he really knew his craft and genuinely cared about helping our family, not just finishing a job. And honestly, his price didn't even make sense -- in the best way. For the level of service, urgency, and professionalism he delivered, it was beyond fair. It's rare these days to find someone this trustworthy and reliable. If you need HVAC help, especially in a stressful situation, call Ivan. He absolutely lives up to the name -- phenomenal!

Concerned about the impending heat wave, especially considering my AC was out, my daughter and I…read morecalled a number of HVAC establishments. Luckily, my daughter called It's Phenomenal; and Ivan answered the phone. Ivan came on the same day, which happened to be today! My A/C had completely gone out. The A/C turned out to be a multi-step repair. Ivan's astute problem-solving skills were readily apparent as he quickly assessed and solved my AC issues as they became apparent. So glad Ivan came well-prepared with all the supplies and tools required to fix my A/C! I was happy with the price, too. Now, the air temperature and humidity in my house are quite comfortable! Thanks very much to Ivan.