BE WARY! My wife had to have a root canal and crown installation this month and it left her with…read moreseveral cuts in her mouth. The procedure ran nearly 3 hours and she was still actively bleeding when we left. They close at 1pm on Fridays and we could tell it all felt very rushed. There was next to no post surgery explanation or after care instructions. Just a quick exit and a "we will call you Monday", not even information about an emergency dentist just in case the bleeding did not stop. We were also NOT informed that the crown she received that day was temporary and that she would need to return two weeks later to get the permanent one. Beyond the actual damage done to my wife and their lack of up front communication the. The doctor was defensive when we returned for the follow up crown and took no responsibility. Rather explaining to us how everything was successful and that nothing went wrong. When this was the worst surgical experience either my wife or I have ever encountered.  We still had to pay full price for the horrible experience since all the services were "completed". Sure she did in fact get a crown, but only after a traumatic surgery experience that required numerous staff to be brought in, several days of intense pain and bleeding; and then another unexpected visit just to be gaslit and talked to like we were crazy.  This clinic had EVERY opportunity to make our experience better and they failed to do so. Having to pay full price for a botched job that left my wife in extreme pain doesn't sit well with me and I hope this review is a warning to other folks in the future!

I had an "initial" appointment. During the 1.5 hours before I walked out; I had x-rays. That's…read moreright....x-rays- no dentist, no consultation....just x-rays. The dental hygienist (whom I will not name) was a very professional and friendly person but also clearly inexperienced. The office is clean and nicely decorated. However, the equipment is "vintage". In the day of instant digitized x-rays, 3D scanning, and camera probes; why would you want to go someplace that still places EIGHTEEN films in your mouth and takes photos with a cheapie digital camera and mirrors!!! The office manager called after my visit to inquire why I left before the appointment was over. She was pleasant and reassured me they use "digital xrays". Remember; a 1990 Casio "digital" watch and an Apple watch are both "digital watches"- which would you rather have?? Again, the office staff that I met (never met the dentist) were pleasant and professional- Hence giving 2 stars vs. one. However, when your out-of-pocket expenses are going to be essentially the same wherever you go.....why wouldn't you go to a modern facility?

Dr. Patrick Moore removed my broken tooth . I was very impressed with Dr. Moore's honesty and…read moresincere concern for his patients. Dr. Taylor Sutherland is also one of the nicest dentists I have seen in my 70 plus years on this earth. Her concern for her patients is remarkable and she has a way of making you feel like you are special even when you are being a little challenging. In response to some of the previous reviews regarding payment of dental services, I would like to say that several times when I was given an estimnated cost of service, the actual fees were less than originally stated. I was not asked to pay the original amount and then wait for a refund. I was asked to pay the adjusted amount (which was a nice surpirse to pay less than anticipated.) As a senior citizen, I would recommend Dr. Moore and Dr. Tayhlor Sutherland to anyone who needs a little extra patience when having dental work performed.

10/10 The people here all made me feel welcomed! All very knowledgeable of their task at hand and…read moreteach you during every part of the treatment while they are doing it. I found my dental home.

I appreciate the quality of service, teamwork and professionalism…read more I highly recommend them. Maxine

Please don't go here. The front desk staff is always kind but I should have trusted my gut on my…read morevery first visit. I was sitting in an exam room waiting for the dentist and overheard a conversation amongst staff/drs talking poorly about a patient in a very innapropriate and rude manner. It made me pretty uncomfortable but I have really bad dental anxiety and getting there in the first place was a big step so I wanted to follow through. That day I needed a root canal and two crowns so it was a very long appointment. I felt left in the dark throughout the way and Wendy was not super friendly. Not rude but not comforting either. After that I had to make two appointments for cleanings and a cavity. They messed up my appointments and the hygienist almost numbed me on the wrong side, I explained that I had a cavity needing filled and it needed to be the correct side for the numbing. She switched sides and finished. She was also not very attentive or kind, super rough and not gentle while working in my mouth. Today I went back for my third and final appointment. At reception, I reminded them about the cavity and they said it was on the other side, and I said so should that have been done last week? They completely missed it. I was upset and flustered; I have a lot of anxiety around this, and was informed I could get it all done today but that my entire mouth would have to be numbed. It was so traumatizing last week when she gave me the shots that I was shaking after. I decided to suck it up and just get it done and be done with it. The same hygienist from the week prior, Anastasia, came to take me back and asked how I was doing, I was honest and told her not good, and told her why, she decided instead of just apologizing and understanding, that she'd rather argue with me about what happened. I've been so uncomfortable every single time I've been in this office and I finally decided that was enough. I'll find somewhere else. To be honest I'd rather drive an hour to my old dentist in my old town than ever go to this office again. All of this to also say that the way they price things and charge you for things feels pretty scammy, or maybe they're just way overpriced. Another reason I should have trusted my gut on the first day. STAY AWAY, Find someone who will be nice to you while they drill holes in your teeth. Find someone who won't talk shit about you in front of other patients. Find someone who will numb you in the correct location. Please.

Visited Summit Modern Dentistry for my first trip to a dentist it years. It was a great experience…read more All of my health forms were submitted electronically before my visit so my check in was very speedy. Dr Boyce greeted me and told me what to expect with my appointment and addressed any questions I had. All of the staff, from the office manager to dental assistants and hygienist were so friendly and were able to ease any hesitations I had. I was in and out of the office in under an hour which was great! I was also happy to learn Dr Boyce is a Lees Summit resident. I felt appreciated as a patient and that my time was valuable. There were no high pressure sales tactics or guilt for not having been to a dentist in a while like I have experienced elsewhere. I'm not sure why I put it off so long. I will definitely be back to see Dr Boyce for my next exam!

I had a procedure done by a traveling dentist. That is the main issue with this location. I dont…read morehave an issue with the staff they are friendly however. I got two teeth pulled two weeks ago and I still cant eat solid foods. The oral surgeon poked me so hard that he caused a blood clot to form in the roof of my mouth. Now it's two weeks later and I still cant eat anything solid due to the hole in my mouth and that was caused because the surgeon was numbing my mouth. I think he just used excessive force for no reason.

Been going here for years and have never had a bad experience. The doctors and the hygienists are…read moreexcellent.

It is interesting how a good review can turn negative once a different department becomes involved,…read morenow enters billing department. Received a bill this morning in my e-mail from services rendered from 12 months ago; and the front staff has informed me that I owe a bill 'due to them not filing through insurance in a timely manner.' Now, it is interesting how their lack of follow through is my responsibility....

Green Hills has a very impressive office which houses problematic behavior and substandard work…read more Our teenage daughter needed some cavities filled. Not a pleasant experience for a young woman both physically and emotionally. Having heard wonderful things about Green Hills and having already had a negative experience with a dentist that tried to claim she had some unbelievable number of cavities, we had high hopes. Not only did my daughter leave in tears after her time with Dr. Erskin and being belittled for having cavities, one of the fillings fell completely out about 6 hours later. Had the work been even mediocre, one could chalk up borderline verbal abuse to a bad day, or a poor attempt to motivate a teenager to change habits. The combination makes one wonder why someone would be in this line of work at all. We immediately went to another dentist, our third within a week with our daughter whose nervousness was now bordering on panic attack. We were hoping to just get in, get the filling replaced, and get home as quickly as possible. The new dentist redid the one filling and was so appalled by the others that he stopped work and chatted with us a bit to gently warn us that she would almost certainly have more problems in the near future. I can't quite tell from the billing, but I believe he did some small repairs to the previous work without including it in our invoice. Also, he didn't make her cry, which was, sadly, a new experience for her. He warned us that at least one other filling had about 12-18 months in it (he mentioned something about a "ledge"). He tried to get her to come back in a couple weeks later but she was understandably over all dentists at that point. Sure enough, we are 4 days shy of the 1 year mark of the Green Hills work and another filling has fallen out because she had the audacity to eat pita bread. I'm no dentist, but I feel like a 1-year-old filling should survive the onslaught of a pillowy wheat substance. I suppose if you have thick skin and little concern for the quality of dental work, Green Hills is a fine choice. However, if you're not a fan of being made to feel horrible for needing dental work and would prefer fillings other dentists describe as "shoddy work" in an incredulous tone, maybe give Green Hills a pass.

I had a crown applied August 2021. It's worn thru and only a one year guarantee. Insurance won't…read morecover replacement until after 5 years. $500 plus down the drain. On another visit, a hygienist came into the room while I was having a cleaning, joked that she just posted a picture of a patient on face book. She said don't worry, it wasn't you. I left the practice after the Facebook photo Definitely not the same office as when Dr Crain was there ​

I have given this practice my best rating in the past and now repeat this Great Rating with a story…read moreinstance of above-and-beyond service. I am sorry to use Yelp (not that there is any problem with Yelp, but comments are only available to be rendered via Facebook. I dropped Facebook many years ago and would never waste my time with that site again. I found Yelp as the only rating service that recognized LetThemSmile.com. I went in yesterday, Oct 25th, 2022, for my usual cleaning and checkup. After the checkup, the doctor suggested a fluoride tray be done due to recent x-rays for my bone cancer treatments and the potential for gum damage due to the lower quality treatment my health care provider allowed. The doctor asked for information on the energy provided by the radiation (30 grays) and possible damage to my salivary glands (none). Both (answers) came from my radiation therapist, who was very complimentary of the questions asked by my Dr. at LetThemSmile.com. The tray was measured, and I was to come back the next day to go through the instructions on how to use this device and the application of the fluoride prescription which was given to me. I went to my other doctor's appointment and called the dentist later and mentioned that for a couple of minutes description on the use of the tray might easily cost me an additional $80 round trip on UNBER as my car was stolen. The lady on the phone said, "Let me see if I can help you. She was gone for a few minutes, and when she returned, she said one of the employees at the clinic would come to me at my apartment and deliver the tray and go through the procedures. I was taken aback and thanked her for this unexpected service. I will never use another dentist! Sorry for multiple posts but twice my hometown was listed as in California. I found a second place to input one's hometown and if it comes up again as in California, I really live in Kansas City, Missouri! Please fix these two places for inputting one's Home Town, YELP! Michael Kelly Oct 26, 2022

I have been coming here to see Dr. Ester on and off for years depending on if she is in my network…read more She's a very kind dentists and always remembers her patients. Sadly, I was already thinking of finding a different place because her staff are unprofessional. This was confirmed last week. I couldn't remember my appointment because I usually depend on a text notification confirmation. I didn't get the text until after I called. I called 24 hours in advance to learn it was the next day but I already knew I would need to reschedule for the following week. The lady on the phone wanted to know "what was going on" that I could not come and would just cancel my appointment. Why do you need to know this and why won't you just reschedule? I learned that I would be billed because I did not cancel 48 hours in advance. That's fine however, It doesn't make sense to send a text notification 24 hours in advance when your cancellation policy is 48 hours in advance. You should maybe send it 48 hours in advance so people will know the policy and not get billed when you have not provided a service. That's TACKY!

I could not say enough good things about the team here at KC Family Dental. Coming in with a little…read morebit of dental trauma, the all-women office here made me feel calm, helped me understand exactly what was going on, and did it with a smile. Kennedy is the BEST and the invisalign girls are wonderful, too.

My wife had an appointment, was extremely sick and had to cancel, and they insisted on charging us…read morea $100 fee. It is so sad that dentists today care so much more about money than empathy. I expected more out of KC "Family" Dental. Will now have to find a new dentist for my whole family out of fear of fees. Stay away from KC "Money" Dental.