We had a fantastic experience with Oscar, the BMW tech guy who spent a quality 60 min explaining…read moreall of the tech nuances of the 2025 X3-30. He walked us through each of the key apps and also helped us set up our phone BMW app to our settings. Oscar explained things in a clear and concise way and was patient in answering our questions. Kudos to Oscar. He represented Monterey BMW extremely well.

Broken promises and incompetence... At every level. We saw a car online and called them to ask if…read morethe car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will.

Thanks to her outstanding customer service and attention to detail, I drove away in my new 2026…read moreHonda Accord feeling excited and confident about my purchase. I highly recommend Paola to anyone looking for a knowledgeable, trustworthy, and caring salesperson. Thank you, Paola, for making this such a positive and memorable experience!

This dealership is the best I have ever been to! The entire process was so amazing! We purchased a…read more Certified 2025 Honda Pilot. Aaron the internet sales guy was hands down treated my wife and I like family! We drove from Fresno to purchase the vehicle because Aaron gave us a deal we couldn't refuse! He bought us lunch while we waited to the paperwork and the interest rate was by far incredible! 2.29 wow!! I will be buying all of my vehicles here from now on!

Maria was amazing to work with throughout the purchase of my Honda Civic Type R. She took the time…read moreto understand my budget and worked with me to adjust the loan term so the payment fit comfortably within what I was looking for. She was professional, responsive, and made the entire process easy and stress-free. I truly appreciate her dedication and would highly recommend her to anyone looking to buy a car. Also a big thanks to Angela too. She did a great job with financing me with a credit Union as well! Very approachable and welcoming dealership. Highly recommend!

Do not purchase service plan when you purchase your car…read more I paid $2500 for a 5 year service plan... I've had my car for three years and it turns out that I was only allotted six oil changes during that time. The service counter quoted me $174 for my oil change. Quick Math tells me I was ripped off I paid over $2500 for service that would've cost me $1000... I asked to see my contract and it clearly says five years and nowhere does it say in plain English that you are only allotted six. Looking at the contract, it looks like I had 12 oil changes for five years Obviously these guys are snakes and will tell you anything to sell. I'm mad at myself for falling for this scam, but I'm more mad at them for pushing people to buy stuff that is clearly a rip off. Obviously always read the fine print

Great customer service…read more Abel. Is awesome. He is very responsive and friendly. I really liked the communication.

Avoid This Volvo at All Costs…read more Do not go to this Volvo dealership. It's pure bait-and-switch tactics. The pricing listed in their app or online means nothing once you walk in the door--they will try to double charge you and refuse to honor what was quoted. When questioned, all I got were excuses like "a manager isn't here" or "prices went up." For reference, California Business & Professions Code §17500 and §17537.2 make bait-and-switch advertising illegal. Advertising one price and then refusing to honor it is not only unethical, it's against the law. This is not an honest or transparent business. Save yourself the frustration and take your car somewhere that values integrity and customer trust. Definitely not the kind of service you'd expect from Volvo.

Justin and Robert in the service department are awesome. I had an issue with a new car that I had…read morejust purchased at another Toyota, and they called them and took care of it for me. I appreciated all of their help.

Here's a polished but still firm 1 star review:…read more I was really disappointed with my experience at Toyota Salinas. I booked an appointment online for 12:30 PM and drove about 20 minutes to get there. When I arrived, I checked in at the front and was told to wait in my car because someone would come out to help me. I waited about 18 minutes with no one approaching me, so I had to flag someone down myself. After that, I was told there were 13 cars ahead of me and it would likely take around 4 hours before they could even get to my car. At that point, I was confused and frustrated because I had booked an appointment. They explained that the appointment time was really just a drop-off time, which was not clear when booking online. The whole process felt disorganized, slow, and inattentive. The customer service was poor, and I felt like my time was completely wasted. If appointments are not actual service times, that should be made very clear upfront so customers can plan accordingly. I would not recommend coming here if you expect timely or attentive service.

We recently bought a car from Sal's auto sales and let me tell you the customer service there is…read morebeyond five stars they go above and beyond we didn't have all the money to put down and they held the car for us with a deposit until we had it all which was 3 days. Then the day we went to pick it we didn't have a way of getting there so they came to pick us up so that we could go sign the paperwork. They negotiated a good price brought it down about $1000. I mean there's just no Words that could describe the customer service it's unbelievable just amazing! Nothing nothing I've ever seen or experienced and I've bought many cars in my life all from car dealers at the auto mall and none of them beat Sal's auto sales. I totally recommend them 100%.

Made an appointment to purchase a vehicle. They postpone my appointment because of weather. I…read morearrived and took the vehicle out for a test drive. Walked inside and started the deal. Someone else walked in and said they wanted it and the owner decided to give it to them, because they knew each other. Very disappointed in how unprofessional the whole thing was.

Harassed by Rashid the General manager because I did not want to purchase their car guarantee. He…read moreclosed the door and began talking about his religion demanding that I keep the guarantee and when I refused, he raised my interest rate from 7.9to 13.5 percent. My brother was helping me with the process and Rashid began making derogatory comments about him when he shut the door behind us. I was afraid of him and just listened and could not wait to flee. This car dealership is going to be reported to the BBB If you are a woman never deal with these thieves by yourself.

Alex is a great person but his staff are a bunch of crooks, nothing like putting 4-Ply tires on a…read moretruck that require 10-Ply. This could have been a law suite, I said something in the beginning and they said they were the right tires but when it was time for the replacement, the tire company told me I could sue, I was putting my life into danger. I received the truck with two quarts short, when I added the oil and when it was well mixed from driving, it was pitch black, and they did a complete tune up and inspection. The BS was good, what ever it took to make a Sale.......The Cardinale Way is not the Way to Go........Bunch of punk kids......... Sorry Alex, you taking off and leaving me hanging with a bunch of punks, was not cool. Specially you knowing the situation and your own staff !!!!!!!!

Frank Jr and his team did an excellent job at providing us with exactly what we were looking for at…read morean affordable rate. We are very excited to start our new journey with our 2019 Ford 250 Transit! Thank you!

Second time buying a used car and I knew I was gonna regret it all over again. Got the car…read morementioned it needed some stuff done and have never heard back from them to get it fixed. Now they don't wanna pay their part and say it's off their little warranty and I gotta figure it out on my own. Piece of shit and someone there had the nerve to ask if I wanted to trade in the vehicle to get another piece of crap no thanks I'll have to fix this since it's our only reliable vehicle even the recommended mechanic said there's been several vehicles from them that have the same issue after a while