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    Thome Services

    5.0 (2 reviews)
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    Services - Thome Services

    HVAC system repair

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    A.R. Williams Air Conditioning

    A.R. Williams Air Conditioning

    4.9
    (160 reviews)

    The technician was knowledgeable. He explained the problem…read moreand repaired it I was extremely satisfied with the service Of A. R. Williams. I highly recommend using This company.

    I'd give AR Williams a mixed but fair review…read more I initially called because I have a 7 to 8 year old Mitsubishi mini split in my garage that had stopped cooling. After calling several other HVAC companies that weren't interested in working on a mini split, someone else in the construction industry recommended AR Williams. When I first called, I was told they generally don't work on mini splits either. After explaining that I also had a conventional split system in my house that needed attention and that I wasn't interested in hiring two different companies, they agreed to come out and look at both systems. The technician who came out was excellent. He was professional, courteous, knowledgeable, and took the time to explain what he was seeing. He quickly determined that the mini split had lost its refrigerant charge. After adding R-410A, we were immediately able to hear the leak coming from the indoor head unit, confirming the system had a refrigerant leak. At that point, he discussed replacement options. They preferred replacing the system rather than repairing an older R-410A unit, while I decided I'd rather look into sourcing a replacement indoor head myself. My only real complaint is the pricing model. The technician spent roughly an hour and a half at my house, and the bill came to just over $600. Coming from the construction and service industry myself, I'm accustomed to straightforward hourly labor plus material markup. AR Williams uses flat-rate, software-based pricing where each task has a predetermined price regardless of how long it takes or the actual material cost. That's simply not a pricing model I'm personally comfortable with. I don't have any complaints about the technician or the professionalism of the visit. In fact, I'd happily have him back. My decision not to use AR Williams again is based solely on their pricing structure, not the quality of the people they employ. If you're comfortable with flat-rate pricing, you may have a different experience than I did. It just isn't the right fit for me.

    Atlantis Air Conditioning

    Atlantis Air Conditioning

    1.0
    (2 reviews)

    I engaged with this company in good faith and worked with them for a full 3 weeks fine tuning an…read morehvac system for my new house. We spent a tremendous amount of time and effort with 2 of their emplyeees. They visited us in the field in oredr for us to educate them on the project. I visited their office, wasting 2 more hours of my time. Ive lost count of the hours I wasted on the phone with them, including multiple phone calls to their references. On a Wednesday, I recieved an offer from the company. I acceptd the offer on Thursday constituting a binding contract. We made an appointment to meet the next day with their construction manager to begin the project. That morning, the employee I dealt with, who signed their offer on their company logo. He called and reniged, apologetically, explaining the owner just returned from vacation and said they wouldn't take on any more work. I said the time to announce that was 3 weeks ago. I consider this behavior unethical. We had a contract. I emailed the owner expressing my frustration. He never apologized and just said they weren't taking on any new work. He also made an untruthful statment about when he found out about our project. God had my back though. I found a new vendor that Friday. Met and signed with him the next day for 1/2 the price Atlantis contracted for -- $100k LESS!. So, thanks guys. Thanks for saving me a 100k! so, not only were they unethical in their dealings with me, they attempted to price gouge me for the identical equipment! Thank you Jesus!

    Atlantis installed a new air handler, which worked well for cool air; however, on Xmas eve when the…read moretemps dropped and we tried to use the heating, it would not work. At first we were told that the tech would charge $400 to come to see about this, and we refused; but finally Ben told us that since it was a new unit, they would waive the charge. Their tech showed up on time and hooked up the heating element, which had never been hooked up, for some reason, meaning that the problem was the fault of Atlantis. By 12/27, we were phoning Atlantis again because the heating element was working overtime and the temp in the house was 86 degrees. This time two techs came and reduced the heat put-out on both the new and the old units. Now they are charging us for the initial visit on the new unit, which they said would be free, because Ben mistakenly thinks they were working on the old unit. We had to pay $457 today, which I think we do not owe. Be careful that you find out exactly what they are going to charge you before you work with these people, as we feel that we have paid an amount that we should not be charged for.

    Thome Services - hvac - Updated July 2026

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