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    Thompson Building Materials

    3.6 (68 reviews)
    Open 8:00 am - 1:00 pm

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    Brian M.

    I have shopped Thompson's in Santa Ana a few times. Last year I waited almost an hour for the yard guy, on the fork lift, to bring me a box of stones. I thought, "Whatever. Just an off day." This time I was building a fireplace hearth and needed some stones. Not a lot. Maybe 25 square feet. After choosing the material, the guy at the desk told me to have the yard guy get it for me. I asked the yard guy to pull the pallet so I could get the stones. He told me he would get them. I explained that I wanted to choose the stones so they would fit together properly. He said if I needed 25 square feet, I got the first two layers on the pallet. Well, that wasn't going to work. I went back inside and spoke to a manager named Mary. I explained to Mary that I was building a hearth and needed to choose the stones so they would fit my space. Mary: We don't let you do that. We just give you the top of the pallet. Me: I am doing a small "finish work" project and need the stones to fit somewhat together. Mary: We can't let everyone just go through the pallets. Can you imagine the mess our yard would be in? Me: Well, yes, I can imagine the mess. But, I'm not asking you to let everyone go through your pallets. I am asking you to let me go through one with my assurance to you that I will not make a mess. Mary: Sorry. So I left and went to Valley Resource Building materials in Lake Forest. What great guys! I got the rocks I needed. AND... I didn't even make a mess of their yard! So, I know where not to go in the future. I suppose if you are a "tradesman" Thompson's would be fine. But, if you are a "craftsman" they don't seem to care much about being helpful. Way to go Resource!!!!

    If you guys don't open on Sunday then don't put on Google and yelp you open. My father and I drove 30 miles from home and completely waste our time. Why didn't I call before I go? I did, No one answers the phone.

    Large wall fountain

    This is my first YELP review but this place deserves a shout out! I think Thompson's sometimes gets missed when we search for yard decor features. Fortunately, I decided to stop in one day and discovered they have a huge selection of fountains, sculptures, and pots, as well as display ideas for fire pits and outdoor cook islands. Everyone I encountered there (in the yard AND at the design center) was extremely nice and knowledgeable. Special thanks to Guillermo & Ian in the outside decor area for their patience & helpful persistence in locating for me the exact fountain I wanted! Both gentlemen were awesome about answering my many questions & texting me pictures. I couldn't have asked for more...thanks so much, guys; I love my new fountain!!

    You can pick stucco color and finish here

    Friendly service but sometimes i feel like they're so busy that they kinda rush you or hand you off to someone else. like "just go to the back and ask someone". still a great place to go for options and materials though

    Head stone
    Jose P.

    I called them for a couple of questions I had on a job I was doing for my mothers head stone. Jonathan answered on the second ring. I rarely make reviews unless I'm very impressed with someone's customer service! Thank you Jonathan! I appreciate your help and kindness!

    Highly recommend Southeast customer service was stellar and prices incredibly less!!!

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    6 years ago

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    9 years ago

    Lots of great stone and choices. Yelp said it was open sundays. So sad, the yard is but the design center isn't.

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    7 years ago

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    7 years ago

    Great place to buy bulk material. Forklift drivers are fast and friendly. They have a good selection of stone, bricks and stucco products

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    12 years ago

    Horrible customer service!! I don't understand why they are paying people that act annoyed when a customer needs service.

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    Page 2 of 2

    Ask the Community - Thompson Building Materials

    Review Highlights - Thompson Building Materials

    This review is specifically for their employee Jonathan Martinez re customer service from December 2018.

    Mentioned in 4 reviews

    Read more highlights

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