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    Thompson Gas

    2.1 (7 reviews)
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    U-Haul - Rancho Cordova

    U-Haul - Rancho Cordova

    3.2
    (83 reviews)

    Sharon M was absolutely amazing! We rented a trailer for the day, and she went above and beyond to…read morehelp us. She was incredibly friendly, knowledgeable, and made the entire process easy and stress free. She got us a great deal and clearly knows what she's doing. Excellent customer service, highly recommend working with Sharon!

    I used to have really great experiences here but my most recent experience led to an overcharge all…read morebecause the clueless male employee, who has extremely poor customer service skills, did not know how to check in vehicle and charge the correct amount. We rented a vehicle for a few hours. The rate was .49 per mile because we rented it at 100 miles estimated. When we check the vehicle back in we had only used about 55 miles. The person checked us in at the higher mileage rate and when I told him that the total was incorrect he didn't know how to correct the error. He told me that he had already checked it out so he couldn't change it because he didn't know how. I contacted another employee who said she would notify the GM would correct it when she came in to work the next day. The GM never corrected it. I filed a dispute with my credit card company and reached out to the office. The same guy that "helped" me w/ the return of the vehicle answered the phone. I asked for the GM (who wasn't in) or Sharon. The employee stated she was helping another customer but he would go get her, which I found strange. A minute later he comes back to the phone and says "She's really, really busy with a customer so I'll write down your number and she'll get back with you." I confirmed he had the number but he never asked for my name or if he could help me. Instead he said, "She'll call you back." I told him I wonder if she'll be able to guess my name when she calls back and then I hung up. I later communicated with Sharon and she said she corrected the issue. We'll see if it corrects. Considering up until this time, we've had great experiences, the jury is still out on whether we will use this location in the future.

    U-Haul

    U-Haul

    2.6
    (51 reviews)

    There's some things about this location itself that are mid but they had what I needed at the time…read moreI needed it, so I made do. The stars are for the two employees that stood out and made my experience amazing. Shot out to Quincy and Joe! Quincy checked me in and was super sweet and personable. She went above and beyond to make sure I had everything I needed and was set. The van itself was fine. It jerked at bit when it idled, wasn't the smoothest ride but I got everything moved to my new facility in one swoop! It was good on gas but I didn't go very far, just had limited time and wanted to knock it out in one trip. Legit spent $6 on gas which would've been wayyyy more in my guzzling truck lol. Joe checked me in and was super kind and human. Traffic is awful at this location certain times of day. I know this area too well and had forgotten. Know that going in, and they don't have parking at the location. Places like this you just expect to do what you gotta do, but standout stars like Quincy and Joe make it pleasant and the experience memorable.

    Propane filing denied for ridiculous reasons. Let me know if I'm wrong…read more The person said the tank had areas that looked "worn". Sure where the propane tank cover has run. Certainly not thinning the steel tank just rubbed the paint. Her response was "regulations say it can't be filled". What regulation?? The person giving the certification class said not to fill if tank appears damaged because "if you get in an accident and the tank explodes l'll get sued ". Really just weak excuses to not fill the tank. I'll drive farther and pay $0.04/gallon more!

    Thompson Gas - propane - Updated June 2026

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