I had a weekend staycation at the Thompson recently. We had a great time! I loved venturing all over SA as local "tourists". We enjoyed having coffee and breakfast at TMD and I enjoyed the complimentary fruit outside of our bedroom every morning. My kid ate an apple as often as he saw them out there, lol! Every staff member we met was soo kind and helpful. This hotel is stunning and super industrial. We had the 2 queen room. The bathroom is humongous and stunning. I loveedddd the shower !! The beds were comfy but unfortunately the pillows were awful and hurt my neck. I didn't love the size of the room. It felt smaller than any other regular hotel room I've stayed in. They used most of the space for the large bathroom. That was the biggest downfall. It's a very high end boutique hotel so unfortunately the price doesn't match the size you get. I will visit again for TMD but probably won't stay another night there. read more

The service at this hotel was outstanding from the moment we checked in and throughout the stay. Staff was extremely friendly and we were upgraded to a corner suite which was awesome and exceeded our expectations. There is valet service on site and they offer free shuttle service within a 3 mile radius. The pool was quiet and clean and we were able to order food through room service to the pool area. Drinks at the pool were very pricey so keep tabs on how many you order because it adds up quick. Overall, the hotel was pristine, staff was friendly and accommodating, so we had a great experience! read more

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Modern, quiet and a great rest. At dining, Kim at The Moons Daughters was excellent to us. I highly recommend the cocktails. Good view. Gotta go at night. Check-in/out was easy with the world of Hyatt app. read more

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What a lovely hotel to stay in while in downtown SA! If you are looking for immediate walking access to the Riverwalk this hotel IS on the Riverwalk, but away from the hustle and hustle. It's the much quieter side of the Riverwalk, but also very close and convenient. A short walk and enjoyable if the weather is nice. We stayed during freezing temperatures and the hotel staff ahead of our stay was so gracious to voluntarily send some some extra soft blankets to our room to keep extra warm. They were super cozy and soft! Staff is so kind and helpful. Upon arrival we were greeted with champagne at check in and they had it for a few days throughout our stay at certain times in the lobby. Also our dog absolutely loved the treats and doggy bed in the lobby. Totally eed to buy him this bed! When there wasn't champagne there was delicious hot chocolate in the lobby to brave the cold. Absolutely delicious I think they used Abuelita Mexican Hot Chocolate or at least it tasted like it. Best hot chocolate I've had in a hotel! The rooms are equipped with lots of goodies, but be careful they do cost, but are there should you need them. My favorite part is their robes. They are unique and cozy. Also it's so nice that on each floor they have a water station. You can pick sparkling or still. The sparkling water holds its fizz forever! Also fresh fruit like apples or oranges is replenished daily. Beds beyond comfy, clean and it smells lovely in the hotel. Can't wait to come back and enjoy the patios when it's warm! Appreciate the hospitality! read more

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I stayed here during Fiesta this year upon walking in they had the lobby decorated, with a backdrop for pics and fiesta like decor around the lobby, they even had their own pin which proceeds went to a local children's charity. We were greeted and everyone was polite. Through the credit card we booked with they were able to upgrade our room. It was spacious and had a nice view of the pool. I liked how there was a small living area, I loved using the nespresso coffee machine. The water machine also had options for still or sparkling- something I gave not seen before. The pool area was a bit small but for a rooftop it was alright. I enjoyed my stay here. Would return. read more

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This is a beautiful hotel. From the signature scent when you walk in to the robes and slippers, they've thought of almost everything. I will say that my door's deadbolt wouldn't lock and even after two visits to the front desk in 12 hours, the issue still wasn't resolved, I was not impressed. Customer service is the area they could stand a little spiffing up! Great amenities can only compensate so much for lackluster customer service. read more

This was our second time at the Thompson and we left a little bit disappointed. As I said in my first review, the hotel is gorgeous and such a unique romantic setting. We have stayed here twice for a quick getaway and the staff was fantastic. We were greeted with a bottle of champagne in our room for our anniversary, great attention to detail. However, in both stays we have had maintenance issues that were both dangerous. On the first stay, the closet door came off and almost hit my wife. We reported it to maintenance but it was not fixed during our brief stay. On this trip, a large metal bar which provides structural integrity to the glass shower came loose and fell a few inches from hitting my 2 year old in the head. We were lucky that neither of these situations resulted in injury, but there is definitely some maintenance that needs to be addressed. read more

Thompson San Antonio - Riverwalk - Where the shower bar connects - Hotels Near Me - San Antonio, Texas

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The hotel itself is beautiful. The overall service was average, though the valet team was excellent. My room was also missing the security lock, which was concerning. Overall, compared to other hotels I've stayed at, the experience felt fairly average. read more

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Fee Me Alone 2 rooms, 2 nights on a SUN and MON nt and almost $400 in fees-our bill was like 1500, but without fees would have been 1100 Destination fee & taxes on this fee, City of San Antonio fee, State of TX fee, Bexar County fee, Recovery fee, TPID fee Nice hotel, but just advertise the TOTAL price rather than getting people to the hotel to then add on this extra $ (and yes I am sure there was a notification when i booked in really nice 8 pt font that there were some fees) Totally deceptive-feels like what SW Airlines has morphed into-U can do better Thompson hotel and Hyatt Also park at the St Mary's garage or anywhere but the hotel valet (and all the hotel valets in SA are now uber pricey)-70 bones to valet your car is robbery Otherwise, the hotel is nice but could use a bar downstairs-you walk into the lobby and there's just some couches-the rooftop set up is nice but inconvenient for just having a drink and chilling read more

New York vibes and energy in San Antonio! If you've been wanting to go to New York but tight on money, the Thompson is where it's at! As a frequent visitor to New York, I'm always missing the scenes and FOOD. I found my alternative, here at Thompson San Antonio Riverwalk. Exceptional concierge, top tier service at Landrace, and exquisite food! Win, win, winning! read more

Checked in Thursday 4 a 3 night stay, Saturday early somebody knocked on my room door: the 1st x it was about 0220 wasnt sure if i was dreaming, but now I am concerned...then 0253, another LOUD 3 knocks ~ i get up 2 look~ no one. I called the front desk n reported it. They sent somebody up with a flashlight who i saw walk through the hallway. The 3rd time it was 0302 ~ Bam Bam Bam. I called the front desk again. This time Shay the manager said she was going 2 have someone post outside my door. Really? Through peephole I saw the same security person walk past. This time they were on the radio when they walked past my room. I stood at the door looking out 4 a good 20 mins. Then got tired. Got back in bed worried n finally fell asleep around 5am. Woke around 0830 2 a text ~ staff found the person responsible n TALKED 2 them n offered me a $40 food n bev credit 4 my trouble. I Went 2 front desk n asked 4 manager Angie came out already pissed about something she was very cold n matter of fact. After I told her in my words what occured n how unsafe I felt, Angie said she was going 2 talk 2 him n MAYBE remove him from property. UNACCEPTABLE. Angie then offered one night compensated, I asked 4 2 nights as i was STILL uneasy about the experience n would not feel comfortable/relaxed. I looked 4 other hotels 4 my last night in San Antonio n i even considered returning home early...but the changes were cost prohibitive. I told Angie this. She said she would ask Ashley her manager if Thompson would give me a 2nd night. I returned hours later n Ashley said Angie said No, because the man who was drunk was looking 4 his wife and they already gave me one night n escortwd him off property. I told Ashley that is a lie that he was looking 4 ANYONE...If ur looking 4 someone n checking/knocking on doors u wait 4 n answer u call out a name...u announce urself at the door. Each time i immediately went to the door NO ONE was there. This man they found deliberately targeted me/my room. Thompson stood firm on their refusal and refused me any points. Wonder if anyone thinks Thompson gave fair compensation. Angie n Ashley need remedial training in hospitality. read more

Fun place for a staycation if you want upscale vibes- one huge perk is having the moons daughter rooftop bar with a great view of the city. Also got to use the pool- it was honestly quite crowded, and they need more shade/seats other than the cabanas that take up most of the space and cost hundreds to rent out but we still had several drinks and had fun with the DJ playing. They have a cute coffee bar that made really tasty and strong lattes even though it took a long time, but I was in no rush. The bathrooms were very nice, and I love how good everything smelled- they have lotion from DSD Durga that I REALLY wish I could have took home with me lol. This is not a hotel for last minute booking or families, I think it is the perfect spot when you are willing to splurge on a treat yourself weekend or with a partner/friends! In a great spot near restaurants and night life. read more

Thompson San Antonio - Riverwalk - Hotels Near Me - San Antonio, Texas

I'm not sure how this is a 5 star hotel. I got a room for around $200 and I certainly wouldn't stay here again. I'm shocked at the reviews I read about people who were dazzled with this place. Definitely not a great location, it might be on the river but it's certainly not the area you want to stay in. The views from the majority of the rooms are right out at various parking lots. Room is fine, but certainly not the amenities nor the view nor the service I would expect from a 5 star hotel. The towels were thin and scratchy, poor quality toilet paper, the shower sprayed forwards and backwards, the pool water was insanely cloudy. You're better off finding one of the 4 star hotels here. read more

Unfortunate Experience with Management -- Proceed with Caution Unfortunately, I feel compelled to write this unfavorable review regarding the management team at this property. I was booked for several nights and made the honest mistake of not calling to push my stay back by two days so I could attend my mother-in-law's 87th birthday. When I phoned the hotel from the airport to explain, I was told to rebook and that the team would "take care of it" upon my arrival. As originally planned, I stayed two nights at the hotel. However, management failed to honor what they promised. They refunded one night but kept the other--despite the fact that I stayed at their property for two subsequent nights. I wasn't asking for anything free; I simply expected to pay for the two nights I actually stayed. Instead, they chose to charge me for three nights. It's disappointing that the management prioritized collecting an extra night's revenue over showing consideration to a loyal guest. Short-sighted, to say the least. While Hyatt Corporate did get involved and kindly added 10,000 points to my account, they were unable to convince the franchise's management to act reasonably. So, consider this a fair warning: beware of how this management team handles guests. If you value fairness, honesty, and customer service, you may want to think twice before staying here. I rarely write reviews, but I felt this one was necessary--on principle. read more

A Staycation, A Sweet Tooth, and a Hero Named Diego My wife and I checked into the Thompson Hotel for a little staycation, and at the front desk, we were given the rundown: two restaurants on-site--Landrace in the lobby (open until 10 PM) and The Moon's Daughters on the top floor (open until midnight). Fast forward to 9:40 PM, when our sweet tooth hit hard. The solution? Landrace's famous Basque cheesecake, which had been hyped up in reviews. I called guest services, only to be told Landrace closed at 9 PM. Confused, I reminded them that I was just told at check-in it was open until 10. Still, no dice. So, I took matters into my own hands and called Landrace directly. Someone answered. Hope! But no, they too insisted the kitchen was closed, and despite my heartfelt plea for just one slice of cheesecake, I was politely shut down. Disappointed, I broke the news to my wife--no cheesecake tonight. Cue the tiny violin. Then, at 9:50 PM, a knock at the door. Standing there like a dessert-delivering angel was Diego Wright, the bartender. With a warm smile and the cheesecake in hand, he told us he had overheard the call and took it upon himself to make it happen. Let me tell you, that first bite was life-changing--creamy, rich, with just the right amount of caramelized goodness. But the real star of the night? Diego. Landrace? Fantastic. The cheesecake? A must. Room 1109? A sweet suite spot. But Diego? Legendary. 10/10 would stay again--definitely for the hotel, mostly for the cheesecake, but entirely for Diego. Haha read more

This was our first time visiting The Thompson. We decided to spend New Year's weekend and let me say our beloved La Cantera may be downgraded. The room was so beautifully designed, modern and hip!! Purposely didn't put pictures so you could be surprised like we were. And the bathroom The very best part, they allow doggies!! It's 100% pet friendly. So we were VERY happy. But the one complaint is this and I know I'm not the only one to mention, but no designated dog potty area. It was kinda strange. We walked along the river which wasn't bad at all. As matter fact, there's a walkway jetting down to the river from the hotel very convenient. We will definitely be returning. read more

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Definitely recommend this hotel! It's not far from the Riverwalk. It's about a 10 minute walk. Staff was amazing every time we encountered them no matter what. They loved asking if you are enjoying your stay and recommending things to do within the hotel! There was plenty to do. The roof top bar was amazing even on a foggy night. I think valet is the only option for parking however not completely sure. Breakfast options were nice. Steak wasn't as seasoned as I would have liked but wasn't completely disappointed. Definitely recommend this hotel when you want to get away but still have things to do. read more

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Across the Riverwalk from the Tobin! This is one of the newest hotels on the San Antonio skyline- it's a tall, skinny hotel that has a great restaurant, Landrace, which is a creation of the local celebrity chef, Steve McHugh. Then, there's a fantastic pool that's up on about the 6th floor. The hotel offers the pool to Resort Pass, if you're interested. They have their own bar, a set of restrooms, a nice pool with a wonderful view of downtown and some public art next door. The service is top notch- friendly, yet professional. They offer valet parking, but I generally just park on the bridge or down the street for free. The decor is cool- such strange art that they really place front and center. Some hotels have art that just blends into the background. Not the Thompson- it's a really artistic, design-focused experience. Nice. I highly recommend this place! read more

Wonderful place to stay!! Clean rooms and the staff were fantastic!! Julie at the front desk was very Professional and friendly. Aziz and Armando were super helpful and friendly. I'd give The Thompson SA a 10 out of 10 rating. Can't wait to visit again. read more

Luxury Without Humanity: What Really Happened at the Thompson San Antonio Riverwalk I've stayed in hotels all over the world. From back alleys in Guangzhou, China to grand palazzos in Europe, I've learned that hospitality is about more than amenities. It's about how you're treated when the script changes--when a hotel faces a challenge and must choose between empathy and hostility. At the Thompson San Antonio Riverwalk, the staff chose hostility. Over an eight-day stay booked through American Express Platinum's Fine Hotels + Resorts program, my wife and I experienced a slow descent from friction to humiliation. It started with the denial of basic perks like breakfast and credits we had pre-paid a premium for. Then came the manager's strange declaration that we were "costing them money." Finally, it culminated in our room keys being shut off before checkout, a refusal to help us retrieve our belongings, and the summoning of multiple security guards to loom behind the front desk as we tried to leave in peace. We weren't loud. We weren't threatening. I even told security to stand down--we were not looking for trouble. But we were treated like intruders. My wife cried. I was shaking. And we both walked away feeling violated. This wasn't just a failure of service. It was a breakdown of decency. One I will not forget--or forgive. But like many of life's experiences, by being forced to flee the hotel from hell, we ended up at the Klimpton, a mere 10 minute walk, at a lower rate and MUCH better accommodation and neighborhood, with safe walkable restaurants (unlike the Thompson) and even a fantastic glass blowing studio and gallery within 2 blocks, nestled in a cute historic residential district. The choice is easy-- do you stay where you're judged the second you walk in, or where people light up when you walk in the building? read more

I am very glad I didn't go by the review ranking here on my beloved Yelp, since I may have raised my eyebrows and been a tad concerned. Another rating site provided a 5 star rating from 874 reviews, however in reality I didn't check either before booking my trip. If I were to give this a one sentence review, it would be, Is there a valium lick in the employee lounge? We were having a local staycation, if you would and just wanted to get out of Austin for a few days and the Thompson looked sleek, modern and new. They had a couple of restaurants on site, access to the Riverwalk and a spa. Seemed for us a logical choice. From our first contact with the Valet's, there was happiness. We came up to checkin desk, more happiness. Bell hop bringing our bag to our room, happiness and information x 2. In fact, every friggin person in the hotel is happy and accomodating. In this world of conflict and negativity, it was a bit uncomfortable at first, but then you just roll with it. Hence my thought there is that lick in the employee lounge. However, we felt these folks genuinely enjoyed what they were doing and made us feel at home. Upon entry, you are greeted by a massive face sculpture on your left. It resembled what I probably felt like the next morning. There is art all through the hotel as if you were in a gallery. This theme extended to your room. We were staying in a skyline view suite on the 11th floor. It was well appointed with a bar, fridge living/sitting room and a humongous bathtub and shower. The view outside was captivating for me as I woke up early to stare outside wondering if my head was stll actually attached to my neck from the prior evening's debauchery. There were black out curtains and pocket doors which seperated the bedroom from the living room. The bed was very comfortable and A/C worked well to keep us cool. There are two huge TV's which use a streaming system for all you personal streaming apps from your phone. So, if you personally subscribe to streaming apps, make sure you have them downloaded to your phone with log in and passwords. Quite handy, after I figured it out. It was easy, but as an older dude, it took a a couple attempts before I got it right. There are also bluetooth radios which you can link to your Spotify or what have you apps. The property has a pool area which we checked out, little to hot for us, but cool cabana's and a pool side bar. A spa, which we didn't take advantage of, a roof top bar and restaurant on the bottom floor. I will review those seperately. We did get room service breakfast both mornings which is provided by Landrace. One item, you won't go hungry with these portions and you definitely get value from the price point. There is a complimentary coffee bar in the lobby as well as a nespresso machine in your room. They also have a pretty environmentally sensitive water system which provides you with your own water bottle and refill stations on each floor. Grab a tangerine while you are at it. On check in, we worked with a lad originally from Liverpool and we had some great banter regarding footy teams and on check out, a lovely lady helped me with getting a print out and waiving our early departure fee due to an unexpected issue needing us to get home a day earlier than planned and booked. Unfortunately I do not recall their names. Mando our bell hop was a plethora of information and extremely helpful. Other stand-outs in the way of service was Diego the bar keep in Landrace and the cute little bitty student teacher gal, whose name I don't believe I asked for. A big shout out to Rem in the kitchen and upstairs in Moon Daughters, Johnny on the spot mixed a great drink and Ariel was as attentive as you could wish for a server to be. What a great experience and we will definitely be back to stay again. read more

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At the cenote poolside bar on a Saturday , had the pleasure of being served by Airika and Ebed, the finest bar keeps in San Antonio/ made me feel really welcome and well cared for. Don't miss this place! read more

Thompson San Antonio - Riverwalk - Airika y Ebed the finest poolside barkeeps in San Antonio!! Cheers!! - Hotels Near Me - San Antonio, Texas

I stayed at Thompson San Antonio for a business trip and I was truly impressed! This was my second time visiting San Antonio and the first time I was visiting for business - I was thankful to the company for booking a 5-star hotel. I was able to do valet parking, and upon check-in, they provide you "canned" water as a complimentary amenity. The rooms are extremely nice and spacious and also has a smart TV so you can watch all your streamed stuff as well. Amenities include a swimming pool, a ROOFTOP bar and lounge that gives you stunning views of San Antonio, and a gym. The front desk staff was extremely friendly throughout the entire stay and the valet parking folks were also very very friendly as well. Housekeeping comes everyday (unless you don't want it) and they replenish towels, which I thought was really nice. Overall - I had a very enjoyable stay here. I don't have enough money to stay here for leisure but when I do - I hope to be able to visit here again! read more

Thompson San Antonio - Riverwalk - View from the rooftop - Hotels Near Me - San Antonio, Texas

I stayed here with my best friend for a girls trip to celebrate my 30th birthday and it was by far the worst experience I have ever had at any hotel. The first red flag was when we got there and they informed us that they had charged an additional fee that we were never even told about let alone even had been mentioned a single time when booking, and when it was brought up the lady at the counter was very rude and nonhelpful and basically there was nothing anybody was able to do because it already been done. At that point, there's not really much we cold do so we tried not to let it get to us because she said that it would be refunded after we left. so we then get up to our room from there which is very very tiny if you are claustrophobic in any way shape or form do not book at this hotel. we also paid for a room that was to be overlooking the river walk which was specified and they put us in a room that was directly in front of a abandoned hotel that was under construction. When it came down to coming and going and we just tried not to talk to anybody at that point because we were just all in all very upset because you think if you pay so much money, you're gonna get better service but that's 100% not the case! and not to mention the bed was hard as a rock and not comfortable at all and it was very stuffy humid in our room and we could not get the thermostat to let us change the temperature or anything. After leaving and finally getting a refund back, we only got $30 when we were supposed to be getting back well over that and also have multiple other charges that have now hit the account and when we called to complain an ask what all this was about they said that it was because we took things from the room that we did not take. We didn't touch any of the mini bar stuff. We didn't touch any of the snacks or anything. The only thing that was used was a robe that we were under the impression was to be used while we were there. Oh and last but not least let's not forget about the pool. I would like to add that it is absolutely stunning and it was the perfect place to just lay relax and tan, but you need to watch where you are stepping because I stepped and went right through one of the floor boards. read more

I have stayed here twice. The first time- I stayed for about two nights during the summer time. The second time, I did an overnight stay since I was road tripping to california. I was really impressed with the Thompson. It provides the modern bougie feel if you want to splurge. It's also beneficial if you are a Hyatt Globalist member. My first visit was great. We had little chocolates on our pillows. However, the second visit, I mainly chose the Thompson for a comfortable overnight stay and it was not. The service was fine when I checked in and they provided a cute welcome snack of popcorn and mineral water to my room that is on the 6th floor next to the stairwells. But 3am rolls around, and all I hear is loud talking, specially female voice. I couldn't pin point where it was coming from because I initially thought it was outside, but there was no one in the streets due to the ice storm. But I think it was coming from the stairwells and it went on for a whole hour. My friend and I decided we couldn't sleep because the voice kept us up, so we checked out at 4am unfortunately. 3 star rating also includes the shower. The shower head was a little weak and the shower door didn't close tightly so the water leaked onto the ground outside of the door. And I remembered that happened last time as well with a closed door. It's just messy. A ton of water to clean up after the shower. read more

DO NOT VALET The hotel and all they have to offer is gorgeous. The HOTEL staff is lovely. However, when it comes to their valet, DONT. I unintentionally left my phone in my vehicle, but figured it was safe at the hotel. When I got inside my car, I pinged it from my watch and located it at the valet stand. I then asked the attendant if they took it from my vehicle and he replied, yes. No explanation. No apology. & he asked me about my background photo. I called the hotel and spoke with a "manager" on duty to enlighten them of what had transpired. He stated that it was a third-party. No accountability. & a little more faith lost in humanity. read more

Thompson San Antonio - Riverwalk - Hotels Near Me - San Antonio, Texas

I love this hotel! We stayed here for a surprise staycation for my husbands' birthday and the stay exceeded my expectations. Our room was well maintained and tastefully done. The front desk even delivered a bottle of champagne for my husband. It is one of the only hotels that is so pet friendly! We brought our two dogs without cost. I am trying to find another occasion to stay at the hotel. We hope to be back really soon! read more

Thompson San Antonio - Riverwalk - Guest room - Hotels Near Me - San Antonio, Texas

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BEWARE We're in a suite on the south side (River Walk view) and there is an early morning Zumba class that happens at the Tobin that is so loud it violently shook me out of my sleep the first time I heard it. It's misery. If you enjoy sleeping in, DO NOT STAY HERE. Also, the restaurant sucks and they just did some kind of reno, it smells like really toxic chemicals throughout the hotel. Thank you, Next. read more

Thompson San Antonio - Riverwalk - Zumba class So loud - Hotels Near Me - San Antonio, Texas

The Good: :: it's a nice hotel, pretty brand-spanking new :: nice bath amenities (shampoo, conditioner, shower gel, q-tips, etc) :: free coffee in the lobby in the mornings :: bedside radio that offered Bluetooth capabilities, which came in nicely when relaxing or getting ready to head out for the evening :: in-room safe :: comfortable beds and bedding :: performant wifi (always appreciated for streaming!) :: robes and slippers complementary for use :: dispenser on each floor that dispenses chilled still and sparkling water both :: free tangerines on every floor for the taking :: rooftop bar gave a nice view of the city in the evening :: bathroom is spacious The Bad: :: room we had was pretty small, felt a bit tight :: the view we had with the neighborhood room was overlooking the currently abandoned El Tropicana hotel. not their fault, nothing that they can do about it, as it will be a thing until a new developer is willing to purchase and update the property. while the room having floor to ceiling windows is nice to allow in maximun light, be warned that it's the view of an abandoned hotel. this didn't bother me too much but may bother others. i was actually kind of hoping to see whether or not squatters were staying in any of the abandoned rooms but saw none, lol :: i'd requested that a customized note with a favorite cocktail was sent to the room for my friend who was dealing with a recent death of a relative. they futzed the cocktail (sent up 4 cans of beer instead) and gave a boilerplate greeting in the note. appreciate that they tried! but it was inline with that #nailedit kind of vibe on execution The Ugly: :: none Would I go back? Sure, it's on the quiet end of the Riverwalk and still allows for easy access to restaurants, bars, etc. This place is IN. read more

During a recent stay in San Antonio, I selected the new Thompson hotel in downtown San Antonio for my 3 night stay. The hotel is very well done, with comfortable, luxurious rooms and a nice location near the San Antonio river. The staff is very friendly and greeted me cordially as I checked in. I had a wonderful breakfast 2 of the mornings in the Landrace restaurant with a table overlooking the river. Breakfast was really terrific and the staff was very attentive. I ordered room service one night. The selections were minimal and I ordered a wonderful burger and fries. Most everything at the hotel was outstanding, but I do have two areas I was very displeased with. I fully realize this is a brand new expensive hotel and the have to pay for it all. Caveat Emptor! First of all, the room service arrived with a detailed bill for me to sign. I had an exhausting day and I knew my small appetizer, burger and glass of wine was about $50 and I wanted to make sure the wait person received a proper tip. I added a $10 tip to my bill. I checked the detail of my bill the next day on the TV screen in my room and was very surprised to find out Room Service had already automatically added a gratuity line to my dinner of $11.88. Of course, the delivery person said nothing as I added an additional $10 for the service charge. The total of my room service meal came to $81.32. The burger was excellent, but I couldn't get the BAD TASTE of all of the charges for the simple delivery. (Delivery charge $4 + automatic gratuity $11.88 + my mistake of adding the $10 tip=$25.88.) There should NOT be a "tip line" on the bill if the hotel is already adding a 24% gratuity charge! Next time I'll ignore the convenience and go out to dinner, no matter how tired I am! The second item which made my blood pressure rise substantially was the valet charge. There is no reference to the pricing on the Hyatt website. Only the simple statement: "Enjoy valet parking at our hotel." Well, I don't expect valet parking at a downtown hotel to be free, I do expect it to be "reasonable". I mean, I would expect a high price in a major city like NYC, San Francisco or Chicago, but NOT in San Antonio. The daily valet charge was $49 per night! ($53.04 with tax + cash tips for the valet each time I had to drop off my car and retrieve it.) I used it once a day to retrieve my car and once at night to park my car overnight. Lastly, I did search around for a nearby public parking garage after realizing the exorbitant valet fee, but didn't find any in this part of the north downtown area. Despite this being a lovely hotel and great addition to downtown San Antonio, I don't think I will have a repeat visit to this location. Again, warning to all,..... buyer beware! read more

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Magnificent hotel close to the Riverwalk. Comfortable rooms, great showers. The rooftop bar was amazing. Do not hesitate to book here read more

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I attended a fashion show this past summer at the rooftop pool and it was amazing! The drinks and bites were so good at the rooftop bar, too. A perfect place for a fun time. The location of this hotel is perfect in downtown and I'd highly recommend using valet from the hotel, otherwise you'll have to walk to a nearby parking garage/lot. read more

Thompson San Antonio - Riverwalk - Rooftop pool - Hotels Near Me - San Antonio, Texas

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This hotel is worthy of a five-star rating and likely the best stay in San Antonio. The service is incredible and the property is truly beautiful. Tough to beat the location and experience. I look forward to returning. read more

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This review is for the spa. I went with a friend who was staying there to get a pedicure and manicure. We were supposed to get our mani and pedi at the same time but one nail techs didn't come in so we had to do one at a time with the same nail tech. The first thing I noticed was that the massaging chairs seemed older and I couldn't really feel the massage on my back. They were a cheaper version of what you find in a nail salon. The mani and pedi were just basic with regular polish. The nail tech asked if I wanted CBD oil and I said sure and she poured a tiny bit of oil on my legs and hands. I went to pay and the bill was $234. My mouth dropped and was shocked of how expensive it was because it was just a basic service. I paid the bill and asked for a receipt. They charged $65 for a 60 minute manicure with regular polish, $80 for 60 min pedicure with regular polish, $30 for the CBD oil, $20 to remove the shellac on my toes and they automatically included a $39 dollar tip. My friend got her mani and pedi first so when the nail tech got to me I felt that my 60 minute mani and pedi were rushed. They were not an hour each. When I got home I noticed my nails weren't buffed enough because I can still see my nail lines through the polish. I wouldn't mind paying that kind of money if the chairs were better, the nail services were better than just basic, if I had gotten anything else but nail polish, and only getting offered 1 glass of champagne. I'm just very disappointed and the whole experience was not worth $234. read more

Excellent customer service and very accommodating to you and your family. Anything you ask is given to you no questions asked. Every single staff member smiles and say hi to you even if you're just passing by. We didn't have a great experience with the city of San Antonio (nothing to do with the hotel) but this hotel and its staff have made this trip much more memorable and salvaged our experience. It is on a pricey end but it is understandable. I didn't see a lot of families with kids here so I think it is best suited for couples and high end events. However, it is still very enjoyable for kids as the pool area is very clean and shaded mostly by the building itself so it's not too hot. Also LOVE the fitness center (for myself) as it gets your stress relief. Overall, I would highly recommend this hotel to anyone who is looking for a weekend away or is passing by in San Antonio. read more

Amazing hotel! From check in to check out we had an incredible stay! The front desk personnel were always very friendly and helpful. The room was spotless and really awesome. I had the brisket tacos for breakfast and they were delicious! We were attending a concert at the Alamodome and walked both ways. We would definitely stay here again! read more

Thompson San Antonio - Riverwalk - Brisket tacos - Hotels Near Me - San Antonio, Texas

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Father's Day celebration was a success at the Thompson! Had brunch at Landrace, and finished with cocktails at the pool. Only detail was about the valet parking I was told it was included with our visit and it was not. I don't might paying but I am told something by the employees you better honor it! read more

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First timer here and it won't be my last. What a great experience from the moment the valet ($50 per day) helped me out of the car to the moment I entered to my beautiful room. Checked in with ease by the super awesome hotel clerk. Was told about all the amenities and what floors I could find anything. As an artist myself, I really LOVED, all the art work that you can find around the hotel. Loved that in my room, they hotel provided a pamphlet of thumbnail images of all the artwork around the hotel mentioning the titles, artists and location where you can find it in the hotel. Overall, everything was clean and very quiet for it was Memorial Day weekend and it wasn't even crowded. I can't say enough great things about my room. I loved the modern vibe with a hint of masculinity. The dark teal colors with wood and metal accents were stunning. The room was spotless and really appreciated that you didn't get a bar of soap to wash your hands, you actually get a pump! I felt at home for sure. Also appreciated that my husband and I had a hook each to hang our travel hanging bag, one on each side of the vanity. The queen sized bed was very comfortable and spacious. My husband and I had plenty of towels and simply everything we needed. Room was stocked with snacks, soft drinks and alcohol for purchase which could be found in a mini fridge. My husband and I stayed two restful nights and during that time we did have a wonderful dinner at Land Race which is a true gem. I will write a separate review for that along with the roof top bar. We attempted to hang out at the pool or pool bar but again it was Memorial Day weekend and it was packed. They also had a DJ playing some jams. A cabana would run you $400 but we opted for the Spa instead with a reservation. Really loved my experience and can't wait to visit again. Thank you all and keep up the great work! FYI: It's conveniently close to the Riverwalk that you can walk to any of your favorite restaurants or bars. It really is a great location. read more

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I wasn't going to write a review for this place. Now I am, I didn't want the first and only review to be negative for a property that just had a grand opening. That's just rude and bad luck. I decided to come here cause it was new, and I wanted to do absurd things and be the first to stay in the room, which doesn't seem to crazy since the Covid life started. There are some things I was not pleased with cause I'm an outspoken critique on the tiniest detail. The front staff efforts were on point to try to accommodate. Shout out to Kathryn, Luke and john. I'm a minority myself, my partner, along w other minorities I see on staff. Been here several times since then. So far I haven't seen or experienced anything to speak up abt any racism from valet, house keeping, even random staff I've encountered. Been greeted every time. Therefore I'm curious why the previous reviewer wrote what she wrote, details would be appreciated for more understanding. read more

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Wow.. feels like I'm giving up five star reviews like candy but we just seem to be having the best time in San Antonio. All the normal stuff about the Hotel Keawe San another reviews we're just gonna focus on our experience and thus far from check in to a sweet upgrade to talking with the staff at land shark. This has just been an exceptional experience. I would recommend in the rooms to add more places to hang towels and shirts etc. inside the bathroom but such a minor thing really love this hotel and planning a trip to come back sometime in the future. read more

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