This hotel has some amazing art in it lobby. The room I stayed at was comparable to a suite with a separate sitting area. Decor is very minimalistic inside the rooms, but they are comfortable and fun. I stayed here about 3 years ago, when I won a YELP contest for a free night stay plus meal. It was an excellent price. As a second long term visit, I was here as part of a three day conference. I did not stay overnight, but had access to rooms due to conference setup. Hotel art is still impressive with fun decor. There is some wear to the building and floor hallways are not as colorful as their lobby. But the staff is spectacular, and will honor of their way to assist will everything. Contessa is pricey, but has a great location, fun decor and excellent restaurant. Plus, it is right on the San Antonio Riverwalk. read more

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The pool has no drinking water! No bar To grab drinks you have to dry off cover up and head to the lobby bar! It's August in San Antonio!!! is the absolute hottest month and we are on a rooftop in a pool and there is not even drinking water!!! NEVER AGAIN! read more

This hotel has a great location in the riverwalk. I enjoyed the restaurant and bar! The valet attendants are all attentive and made parking a breeze. Room was clean and spacious! Room service was quick and the food was yummy. read more

Hotel Contessa is conveniently located on the Riverwalk. If you need to valet such as we did, it is $57 a night. Since the hotel has a 3 night minimum price approximately $350+ per night, that is a significant cost added to the stay. You can park in an open parking lot across the street for approximately $45 per night. Still, a significant cost. The hotel is nicely decorated for the holidays and each member of the staff we met from the front desk, servers, valets and bellman were very pleasant, particularly Francisco. The hotel rooms are large with a separate living room including a desk, high top table with stools, couch and coffee table. The bathroom needs updated. The caulking in the tub is stained as well as the tub itself and the bathroom fixtures are old and rusted. The lighting itself needs changed to a bright white. It's too dark to see very well but can see the room was a little dusty. Tile and countertops are old and need replaced. There is a counter across from the bathroom for additional space plus a coffee station. It had had a Kurig with powder creamer and sugar. We had a nice experience in the bar. Both the bartender and servers were great. Very friendly and atte. We had appetizers and drinks and they were good. There is a nice lounge area lined with couches to sit and relax. From the bar and restaurant, you can walk directly out to the Riverwalk. The hotel is a little off the main Riverwalk path so you don't have to deal with the huge crowds which is great. The Hotel Contessa has an area directly outside for weddings called Wedding Island. Perfect for a small wedding. Guests will need to line up along the Riverwalk path to watch the ceremony. Overall, we enjoyed our stay. It is a great spot on the Riverwalk. However, for the price you pay, the hotel rooms need updated and the cost of valet is absolutely absurd. Hotel guests should be provided with a discounted rate. read more

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This is one of many hotels located on the Riverwalk, and we stayed here for several nights. First of all, we were so appreciative of the fact they let us check in super-early! I believe they usually charge $40 for early check-in, but the Concierge said she'd lift this charge (possibly because this was for our anniversary?). Super-nice...Thank you!! Now, the hotel itself is gorgeous...with stunning pictures and artworks throughout. Also, they had a plush bar area...as well as plush sitting areas. Also, they had a great restaurant, Ambler, where we enjoyed several drinks. Now the room! We chose a suite, and it was so spacious...and beautifully decorated! The living room, especially, was HUGE...almost as if we were in an apartment home. There was even a nice bar table with chairs to eat in the room. So aesthetically, it was 5 stars! However, I have to be honest. The amenities were a bit outdated. The shower stall was antiquated (with curtains?!?), and the showerhead was really weak...and the water was really soft. It took a long time to get soap out of your hair. Otherwise, the bathroom was spacious and ideal. Also, we couldn't find a guide with their TV channels, so it was incredibly hard to find something to watch. Possibly another outdated TV system. A/C system was fairly quiet, but somehow, I felt it could have been cooler...in that 65-66 felt like about 69. Still, the A/C was pretty good overall. One last thing was the bedding. The bed itself was comfortable, but the comforter was super-thin...so not as plush as it could have been. I guess given the hot 'n humid San Antonio weather, thicker comforter probably didn't make much sense? Service was really good on the most part. Like I mentioned, they gifted us with an early check-in, so kudos for that. I do have to mention that on our check-out, however, there was this guy who stayed on the phone with another customer for a good 10 minutes before even acknowledging us. WOW. I've never had to wait that long to check out...possibly anywhere! I thought we were going to miss our flight! We found that super rude. Aren't you supposed to help the in-person customer before the phone customer? I included a pic of the team member that nearly delayed our flight. Not perfect, but overall, we really enjoyed staying at the hotel. In terms of aesthetics and space, we absolutely loved it. Unfortunately, some of their amenities could use some updating. Despite some highs and lows, I feel that this hotel still deserves at least 4 stars. read more

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I was visiting San Antonio for the first time and like most people, I wanted to stay near one of their biggest attraction; The Riverwalk. Hotel Contessa did not disappoint! This place is not located right where the crowds are, you're on a tranquil part of the walk. As you walk into the hotel I immediately felt engulfed in beautiful decor and a nice welcoming ambiance. The hotel has a rooftop bar and a ground level restaurant that also offers room service. Through the bar, is the walkway to the Riverwalk which was really convenient. Check in was easy and they offer you $15.00 coupons that you can use at the Bar/Restaurant. Which is a nice gesture and a way to encourage folks to use their facilities. We opted for the Corner Balcony room (Room 1121). The place was spacious, clean, lots of light and the bed was extremely comfortable. Unfortunately there wasn't a true balcony, there was a door but nothing to step out on to. All in all, I was happy with the cost, amenities and the room service. I would stay again! read more

My graduation weekend was made unforgettable thanks to Keisha, the front desk manager. She truly went above and beyond. We were able to check in early without any hassle. Then, to our surprise, she sent champagne and chocolates to our room to celebrate. Keisha also took the time to answer all our questions and gave us thoughtful recommendations about the hotel, local events and the area around. Her warmth, professionalism and genuine care turned an already special weekend into something extraordinary. Thank you, Keisha, for making us feel so celebrated. 10/10 experience. read more

Very disappointed with my recent stay at the Contessa hotel, the room was very dated, old and musty. the room was not clean there was a hair in the bathtub did not seem like it was cleaned very well at all. Spoke with manager about the room (not to get a discount or anything in return) but to inform him that it shouldn't happen as much as we paid for two nights. did not get any kind of reaction from the manager not even an apology it was like he didn't care. we checked out after the first night and went home. we will not be staying there ever again. the only good thing that happened was the bell hop named Francisco who gave us some choices for dinner and was spot on with his recommendations. thank you sir. read more

The hotel was nice. The valet parking was fine but it cost $60, which was a bit pricey. The employees were all very nice. They upgraded our room for some reason. They claimed it had a king bed in our upgraded room but it was a queen bed. The living area was nice. There wasn't a microwave which we could've used. The coffee didn't taste good. The tv had a lot of channels which was nice. The floor in the bathroom looked like it hadn't been swept. The carpet in the bedroom had some crumbs or something on it as well. The pool was big and the hot tub was great for sitting and relaxing. The hot tub is pretty small so it did get a bit crammed. The view from the pool is pretty cool bc the pool is on the top floor. read more

We booked a weekend stay here using airline miles. The hotel is in a beautiful location along the San Antonio Riverwalk and has outdoor areas that take advantage of the surrounding environment. The hotel is very clean although there is a signature scent that is a bit overwhelming. The public spaces are modern and comfortable, with the on-site bar and restaurant integrated into the experience (see separate review on the dining). The room was very large with a separate living room and bedroom and a bar/refrigerator area and bathroom in between. All of the fixtures and equipment were in working order. We enjoyed using the rooftop pool and hot tub although it was a bit busy with kids when we stopped by. There is a spa adjacent to the pool and a fitness center. The fitness center seemed a bit dated and in need of some TLC. Staff was very helpful and friendly across the board. We had a minor housekeeping issue with stained linens and we received a credit on our bill as an apology for the problem. We were able to get to our activities easily in the downtown area. Overall, we had a great experience. Recommended. read more

Disappointing Experience at Hotel Contessa - Far from Luxury! I booked a suite at Hotel Contessa for a long weekend expecting a true luxury stay based on their advertising. Instead, it felt more like a tired Holiday Inn at best. What a letdown from start to finish. The valet was polite and professional upon arrival, and check-in was a bit slow but manageable. The real disappointment began the moment we entered our suite. It was immediately obvious that maintenance and cleaning were sorely lacking. The furniture and lamps were covered in dust, the walls were marred and unkempt, and while the bathroom looked superficially clean, it certainly didn't feel sanitized. On the second day, I specifically asked the housekeeper to put fresh linens on the beds and gave her a nice tip. She assured me she would. When we returned that evening, the sheets hadn't been changed, the bed was barely made, the bathroom mat was wet, the sink and toilet hadn't been cleaned, and everything was still just as dusty. Later, the in-room safe wouldn't open. I had to call the front desk twice before maintenance finally showed up after an hour. They got it open but left it in a state where it wouldn't close properly. The service issues continued beyond the room. On our first night, we went to the bar around 9:30 pm when it was quiet with only a few guests. After seating ourselves, the server eventually took our drink order and said she'd bring menus. Ten minutes later she dropped the menus on the table and claimed the drinks were ordered. Another ten minutes passed with no drinks, so I went to the bar to check. The bartender acted like I was the problem and told me to ask the server. When I found her, she responded with a sassy attitude, saying she had already told me she put the order in. We decided to leave and try room service instead. Room service was friendly and prompt with the order, but they called back to say half the items I requested weren't available. The food that did arrive was terrible -- nachos with cold cheese, an overwhelming amount of black beans, and brisket that was sickeningly sweet. I gave a generous cash tip only to find out later that a 20% gratuity had already been automatically added to the bill. Overall, Hotel Contessa failed to deliver on any level of luxury or even basic standards of cleanliness, maintenance, and service. I would not recommend this hotel and will not be returning.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ read more

Came here for a family trip. I walked in and there was mariachi playing in the downstairs restaurant/bar area, which was super amazing. The lobby was clean and super pretty. They also had an art exhibit. Check in was a bit slow. We made our way up to our room on the 7th floor. Clean at first look and definitely spacious of your a party of four or less. However, when looking in the shower , there was a half circle of what appeared to be mold around the drain, and some on the walls. Randomly, the toilet became backed up, and when consulting with my other family member in a separate room, they said their tub became backed up aswell. I can tell the staff works hard to be able to keep up with the amount of guests, and i hate to complain, but in the hallway going to our rooms, there was a drink that was there when we got to the hotel (Day 1) and it was still there while we left (Day 3). Plates of food accompanied it in Day 2 , and was still there on Day 3. Also, we were only given one roll of tissue paper in the bathroom. It is a nice hotel, but I cannot say that my experience would make me come back. The location is definitely good, and the lobby/atmosphere, but for the price i think the rooms should definitely be cleaned more, and the guests more taken care of. Again i hate to complain, and i hope that everyone can have a better experience. read more

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Great hotel! We came here for a Yelp event and decided to spend the night. Beautiful place! Big, goegeous room! Great bar! Good food! If you have the chance to come here during Fiesta week you will not be disappointed. Really done up and decorated beautifully The only thing that I had to question was the fact that we were on the third floor and we could hear this hum all night from the elevators, but it really wasn't that bad. Did not change my rating at all. Che k it out!. read more

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It was a last minute booking so I was thankful they had availability downtown. I paid about 160 for the room on a busy UTSA graduation weekend. The service at the bar and restaurant sucked. The bar and restaurant staff must be rich, they didn't care for my service. There were flies everywhere as well. Won't be staying there again. We didn't want to try the spa because I feared it may also suck. read more

This is a perfect location if you want to be right on the Riverwalk. Excellent staff--not a single person failed to be welcoming, genuinely friendly, and exceedingly helpful. The rooms are spacious and nicely laid out. The facility was clean. We mostly ate elsewhere, but the few food items we tried were pretty tasty. The restaurant gets relatively high ratings for being part of a hotel AND right in the heart of a tourist trap. Haha. The free afternoon margaritas are an extra nice touch, and actually tasted very good! Not overly sweet and nicely boozy. The patio alongside the riverwalk is lovely, and the inside lounge area is very pleasant and comfortable. We were there to celebrate our friends' 50th wedding anniversary (!!!). They are not frequent travelers, and flew in from several states away just for this event, so this was quite the big deal for them. The hotel really went above and beyond to mark the occasion. They upgraded them to an executive suite, sent a variety pack of local craft brews to the room when they arrived, and then sent up a bottle of bubbly with a cheese plate and balloons on their actual big day. Really sweet and thoughtful gestures that made them feel special. We ourselves only had two criticisms: First is the exorbitant valet fees. We have stayed in every kind of hotel you can imagine, all over the globe (from the scariest dive motels to the most high end luxury resorts you can imagine), and nowhere have we seen $72 per day for parking. Yes, we get it downtown tourist area parking lots cost a lot. But charging more than double the self parking rate ($30-$35/day depending on the lot) is pretty close to outrageous, especially in an area where 90% or more of the guests do everything on foot once they arrive so won't be having the car pulled out at all, much less multiple times daily. We tipped the porter who unloaded and delivered our stuff to the room, then parked ourselves in the lot across the intersection. You might want to do the same if you expect to walk everywhere. Second is the condition of the property. This place is long overdue for in update. They keep it reasonably clean, but it looks rough, with so much visible wear and tear. From the chipped, scratched, and permanently stained tub, to the peeling "leather" bar chairs in our room, not to mention the multiple ugly stains all over the beige sofa upholstery (first thing you see when you open the door), and the actual holes in one of the bedspreads (see pics). Those are just a few examples of many. It's a lovely physical plant, with a nice design and beautiful decor, but when you're paying $250/night or more, you expect a fresh look and well maintained fixtures and furnishings. read more

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While visiting my parents in San Antonio my wife and I decided to stay two nights downtown to walk around, and see what has been changed since the pandemic. It was also a new opportunity to stay and experience a different hotel where seem to making my rounds from previously staying at other ones. For me this place was easy finding this hotel where used to live here and pulled in to valet my vehicle. I must have timed it perfectly where not too long later there was a mad rush to check in. Upon walking in I was surprised to see an open atrium where from the out side this hotel does not looks large enough to have one. And was greeted with a portrait of La Contessa de San Antonio. It was a eye-catching painting giving this place a luxurious feel. Check-in was quick and nice to see refreshments available where it was very hot outside. Our room was a suite where was bigger than I expected and nicely decorated. It was a table for two, pull-out couch, nice bath, mini fridge, and king bed with a nice downtown view. The room was very clean and nothing wrong with it. We enjoyed hanging out at the hotel bar and restaurant called Ambler. It's was high quality and very good. You have River Walk access with a short walk to bulk of the restaurants and next to the Briscoe Western Art Museum and Arneson River Theatre. If you need to get to the side where the Hard Rock Café is located then faster to cut across on the street level. Surprised to see so many homeless people around not on only on the street level but on the River Walk too, but none around the Hotel Contessa. We also spent some time at the rooftop pool where we were provided with towels, chairs (limited shade areas), and a small bar providing drinks, and could order food from it. The pool was heated but being over 100 degrees outside colder the better. They also had a spa which was a bit hot for me. You had a great view of the city behind glass walls, and at night a perfect romantic spot. Overall I enjoyed this hotel and the rooms had so much style where we most likely will stay here again. read more

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I rarely write bad reviews but this one deserves it. I booked a room through American Express and something literally came up within an hour and half where I would not be able to make it. I called Amex and they stated I would lose half of what I paid but that they can call the hotel directly and get a waiver for the other half not an issue at all. Amex tried calling multiple times and no answer with any option so they sent an email that the hotel still has not responded to and that was June 18th. (They have sent multiple emails) They said to wait incase it took them time to reply back but I can call directly and get the waiver and name of the agent that helped me. I have called for days straight with all saying you need to talk to a manager that is never available to try again (which I did multiple times throughout the day). I called today and they stated they were the manager and I said great finally. The only thing I got was attitude from the get go by just asking her name and horrible customer service the whole time. She said it was policy to not give out her name or any employees name and I asked how is that possible if you're the manager. She then said her name was Karen. This was a call today around 2:54pm. She then stated to call back tomorrow to speak with the director Alex Doorbecker. Which is crazy she could give out that persons name but not her own! I've stayed here before but will no longer stay here due to the horrible customer service and disrespectful nature that all the employees had this week when you're a customer not physically in front of them. (Not surprised by how the employees acted based on the managers). As a Veteran that served in Iraq and Afghanistan I'm surprised this hotel stays in business with it being a city that is heavily militarily populated. If you were or are in the military tell your friends and family to stay far away from this place. read more

For $380 a night, we had no towels and a room that wasn't clean and not ready until 5pm. They offered free valet then charged us. I don't recommend staying here. read more

paid for the top suite expecting a relaxing staycation -- instead, I walked into a health and safety nightmare. There was hair in the sheets, a DEAD bug between the pillows, brown stains on the bedding, black dust on the vents, broken lamps, and even a random pill behind the nightstand. The dust buildup was so severe it came off in a solid chunk. The room phone wasn't even connected, so we missed a delivery and I had to pay a fee. More importantly, there was no way to call for help in an emergency. That is a huge liability. When I asked the manager to come to the room, he refused. He was rude, talked over me, dismissed every concern, and said I was "welcome" to call corporate, the health inspector, and the safety inspector. No apology. No attempt to fix anything. This was supposed to be a special girls' staycation. Instead, I left disgusted, stressed, and honestly worried for whoever stays here next. read more

This review is 100% my own and based off of a recent experience with this hotel. We have stayed with the Contessa a few times now, and it has been consistently a great experience. The rooms are beautifully redone and very spacious; larger than some apartments I had in my younger years! Let's get to the good stuff though... The first night there we ate at their restaurant, the Ambler. We were lucky to meet Taylor, our waitress. She was so sweet to our kids and made us feel like we were family. She was professional and so personable. We talked about our families, laughed, and just thoroughly enjoyed our experience. The food was fantastic! We had two overly generous size kids' meals that had just as much love put into them as the adult meals. My husband had the chicken fried steak that was perfectly done. He couldn't decide if he liked that more or the sides. Too tough to decide. I had the grilled chicken that was very well seasoned and juicy. Again, I couldn't tell you which part of the meal was the best. It was all so fresh and delicious. We did have a hiccup with our room; hey, it happens! Karen, the front desk manager called us while we were out to tell us it had all been handled. She was nothing but kind and professional. I loved that she kept calling me "mama" since I had the kids with me. Little things like that are just endearing. The next morning, Ayla the restaurant manager had relayed the message about us having to change rooms to the staff. Ayla was an angel and diffused a situation beautifully and swiftly. She definitely has a talent for remaining in control and keeping the focus on customer service. We didn't expect anything for the trouble because it was all taken care of with ease, but in came Francisco full of life and a genuine love for what he does. Francisco's love language is food...he spoiled us rotten with the freshest fruit plates, snacks, treats for the kids, and even a morning cocktail for me. He shared stories about his family and again ensured he connected with us on a personal level. We spent a couple of hours just relaxing, dining on the endless fresh fruits, pastries, and brunch! Needless to say, the kids new favorite person is Francisco and they have already asked when we can go back to visit him and Taylor. It is so rare to have not only service like his, but just a good natured person who is so full of heart. All in all, when you go to the Contessa, you will be met by a wonderful staff who will pull you in and make you family. I also would like to mention Ricardo, another restaurant manager, who came by both mornings at the restaurant to say hello and spend some time getting to know us. It wasn't your typical manager drive by where they make small talk and then they forget you after. He really cared to listen and connect. I highly recommend staying here if you want an elevated experience. The location on the riverwalk is very convenient. It's right by "marriage island" on the riverwalk and a very short walk to the river cruise/taxi ticket center. The bar is beautiful and full of life in the evenings. The seating is very comfortable whether it's a work meeting or social. Thank you again for a wonderful stay! See you soon! read more

We came for an event, during Fiesta, and decided to stay the night. We had so much fun. The food was great and the service at the bar was fantastic especially with a lot of people there. The room was clean and decorated well. The pool was clean and it was breezy and there was a great view up there. Friday nights are mariachi nights so we are definitely going back. River access was great as you could take a nice stroll. read more

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The hotel is old and there are signs of its age (bubbling paint and aged fixtures) but it makes up for that with large suite accommodations. The hotel is set on a quieter part of the Riverwalk but a street facing room, will make its downtown location apparent, as street racing and loud shared music from passing cars will happen all night. The front desk was helpful with all our needs. Staff were friendly. The hotel was clean and parking attendants were just as friendly as the hotel staff. read more

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This hotel was carefully chosen to honor my sister for her 80th birthday. Upon entering our room, our stay took a downturn. Decorations were requested to celebrate her upon check in. NOTHING! The front desk was notified, they apologized. Big deal, there was no surprise for her. Extra linens were requested. Had to call housekeeping twice. Again they apologized. We were given a complimentary charcuterie tray and champagne. Set ups for two were sent. There were three on the reservation. A $65.00 breakfast credit was given. There were three entrees ordered. Again, set ups for two were sent. There was no attention paid to detail. Our concerns were voiced to management, and have yet gotten a personal response. My Trip Advisor review was read by someone at the hotel, David Levy. Again he apologized and asked me to contact him. Tried doing that by email, twice a voicemail was left, and twice I spoke with a live person which wasn't him. Guess what, the live persons apologized and still haven't heard from David Levy about our stay the last weekend of February. read more

Came here with my wife for a little getaway, from the entrance to the hotel room everything was wonderful, the breakfast was terrific and our waiter was superb, my only complaint is the bathroom felt like the tub was caving in and was going to fall into the room below us, and they need a bigger shower head that moves and I know accidents happen, but our sink was cracked, but overall I love this hotel, definitely stands out, especially since the riverwalk is right there so you can leave your hotel straight to it which is a plus, so I definitely would highly recommend to anyone either in or coming to San Antonio read more

It's been almost 3 weeks since I checked out and I'm STILL trying to get a refund for a fraudulent charge. I never once went to their restaurant but they charged me over $200. I had to call to figure out what this was. It took several days to get a manager to actually answer their phone. Finally the front desk manager looked into it, told me it was a restaurant charge for lunch on the day I left. Once again, never ate at the restaurant, bar, or even ordered room service. They connected to the restaurant and a manager there took my information and said they'd refund me. That was on Feb 24th. It's now March 7th. I gave them a few days to wait for the refund and nothing. I called multiple times over the last few days and somehow the restaurant manager is NEVER there. I called billing for the hotel and they took my information and sent them an email since the hotel can't refund me apparently. I left a voicemail for the restaurant manager. No call back. Called again today and spoke to a restaurant shift manager who took my information down. Some notes they had showed that the manager called me and already gave me the refund? Both false. No one has ever reached out to me via call or email despite someone taking down my information every single time I reach out. I've tried to be polite and resolve this with the hotel and restaurant directly but I'm tired of having to call multiple times a day for a manager to somehow always be out of office or in a meeting. If I don't get resolution soon I'm just going to call my bank and dispute this charge as fraud like I probably should have weeks ago. Never staying at this hotel again and definitely never going to their fraudulent restaurant. read more

We spent a long weekend in San Antonio and this was the best location. Right on the River Walk for easy access to the sites. The pool was great. Ambler for happy hour, drinks and food was awesome. On Fridays they have a mariachi. And it's the best mariachi Aztecs de America. Do not miss them. We did not try the spa but I'm sure it's good too. read more

If you are looking for great night sleep the bed is wonderful. But beyond that it lacks a lot, the air conditioning did not cool the room. We are staying for 7 night, they did not replenish our coffee or water, nor our towel, not microwave, no place to get a toothbrush, no gift shop. Dining staff was not friendly. Shower curtain did on keep water in tub. Spa was closed most of time. Front desk didn't send anyone to room with waters or coffee told the two days in a row. Wait staff could not explain menu. You get the idea. ... very disappointed will stay at Hilton next time read more

Came here for a job interview and this place doesn't disappoint. Valet parking is $45 per night. Casanova helped us with our bags and was very courteous and prompt. They have a restaurant and bar with food service from 7am to midnight. Ambler Texas kitchen & cocktails. Food was good. They also have a rooftop hot tub and fitness center. Location is ideal right on the Riverwalk. They have mariachis in lobby from 6:30-9 on Friday nights. read more

Had a very nice weekend getaway with my husband. The staff was great and very accommodating to our questions. The room service was amazing and very prompt. I loved our space and time there. Had a nice view of downtown and the river. The water pressure in the shower was the best! I would definitely stay here again. read more

After browsing several hotels online I decided to book Hotel Contessa for a getaway for myself, my husband, and my son. We decided to book a King room online because the listing for the room says that it "Sleeps 3." The listing picture shows a king bed and a couch in the room, and so I thought that the couch must be a pull-out sofa since the listing says the room sleeps 3. To confirm, I emailed the hotel after booking and asked where the sleeping accommodation would be for the third person- did the couch pull out or did they provide a rollaway bed? The hotel wrote me back a few hours later to say that no, the couch did not pull out and that no, they do not provide rollaway beds. They told me, "some guests say that they don't mind sleeping on top of the couch for shorter stays." I was shocked that they would even be allowed to advertise the room as "sleeps 3" when in reality there is not an actual bed provided for a 3rd person and it truly only sleeps 2. There is no way in the world I would have booked this hotel if I knew one of us would be sleeping on the couch. We aren't couch sleepers- we sleep on beds and expect a good night sleep when paying a lot of money to stay at a hotel. We are expecting to get what is advertised when booking a hotel that says it sleeps 3. At this point, why not say that your rooms "Sleep 12" and then we can all just sleep on the floor? That's basically what this hotel is saying. After multiple back and forth attempts by us to cancel this non-refundable room (based on their misleading advertising) the management of the hotel would not back down. We ended up taking this all the way up the chain- through the hotel booking website and then all the way to our credit card company.... contesting this hotel as fraudulent/false advertising. We will now be staying somewhere different that actually has beds for 3 people to sleep in and I will plan to let anyone who plans to stay here what an absolute scam it is. read more

Hotel Contessa - Hotels Near Me - San Antonio, Texas

Sub-standard, old hotel. Badly in need of updating. Our room 625: tub unusable; overflow drain & lever missing leaving big hole; AC vents horribly dirty. Toilets old & low to ground (12"). Made it very difficult to sit & stand up. Front desk said booked up so couldn't relocate. Mediocre bar & restaurant Decided not to stay for our 2nd night. read more

Hotel Contessa - Hotels Near Me - San Antonio, Texas

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The service from front desk staff. Unfriendly, unhelpful & not knowledge about their hotel! Parking is OUTRAGEOUS at $68 a day I billed our dinner to the room & was charged TWICE! Now have to dispute that charge! Coffee maker & telephone didn't work. Ceiling falling down in bathroom. HIGHLY OVERPRICED for what you get. VERY DISAPPOINTED - this was a special occasion & they ruined it read more

I cannot say enough good things about the Hotel Contessa!! The staff is so kind and accommodating. The hotel is beautiful and so clean. The location is absolutely wonderful! You can walk to everything! And best of all, the beds are so comfy! I did not want to get up in the mornings. That is my number one criteria for a good hotel. If you are looking for a nice, comfy spot on the Riverwalk with quick access to restaurants and bars, look no further!! read more

Hotel Contessa - View of the Riverwalk from room 409. - Hotels Near Me - San Antonio, Texas

The fitness center at this hotel is absolutely unacceptable for a hotel of this level. The room is about 15x15, includes 2 broken treadmills that are about 15 years old, and a couple machines. Everything is crammed into a tiny room and if there are 2 or more people, you have to carefully maneuver around machines to avoid touching each other. Room is nice but I would have thought during the renovation they would have installed bigger flat screen televisions. There must have been a sale on 35" televisions. Pool is nice and has a good relaxing vibe. Restaurant has good food and great service however, there is a huge safety issue with the glass windows and doors off the restaurant patio. Three people slammed into the glass thinking it was an open door. Staff laughed saying that happened all the time. One guest was an elderly woman and no staff went to her assistance. Really? A small frosted decal applied to the glass could maintain aesthetics and prevent accidents. Too many Riverwalk hotel options at the same rate so choose one of them. read more

Great location on the River Walk! The hotel is very nice and customer focused. Rooms are clean and the beds are extremely comfortable! The food is very good in the restaurant. Francesco , the server, was amazing! Very customer focused. read more

When the Westin, (which I would not recommend) had patrons waiting for three hours for their computers to come up and offered only water, we came here for an appetizer. These Nachos were a delicious meal! Easily fed four people to tie us over until we could get dinner after FINALLY checking in next door. The service was awesome as well and a great value! Make a stop here to put your "hangry" at bay!! read more

Hotel Contessa - Amazing Nachos! - Hotels Near Me - San Antonio, Texas

Please improve customer service! You overbooked me and then when I came back to attend the conference held there, your staff stole my purse and management was rude and didn't care! read more

We had the most amazing fascinating young man served us in the evening for drinks in the patio. His name was Tara and he was so attentive and engaging. He made our last night so special. read more

I went to the spa here at Hotel Contessa and the massage was ok. Not worth $400 for a couples massage, it was mid. I probably won't be back for a massage but it was a cool experience I guess. They give u these jail looking slippers when you come in though, they were mad uncomfortable lmao but the massage room was superrrrr tiny and just looked a bit old so I was kindve thrown off because the hotel overall was pretty nice. Maybe just not what I was expecting but I give it a 4/10 and that's only really because I bought a beautiful necklace that they have displayed in front. The jewelry was BEAUTIFUL, that was the best part! Haha read more

The bar and sitting area at Hotel Contessa is a lovely place to stop in after work and have a drink and just relax. It faces the beautiful river walk and provides a scenic view. The bar area is cozy and elegant providing a cozy and comfortable atmosphere for visitors who want to get away for a bit. The service is extremely friendly and the drinks are delicious as well as the appetizers. I stopped in during fiesta and they certainly have the fiesta spirit with all the beautiful decor. My friends and I had a great time kicking back and sharing some laughs. Can't wait to visit again. read more

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