well, I called & made my deposit & waited for installation. problem is they use another company for…read morethis (suddenlink ) To keep this short, I waited 2.5 MONTHS ! And to this day I have no internet. midway thru this I was given 1/2 refund. and to this day I'm still waiting on the other 1/2 . They are kind & helpful-ish when you call . but absolutely unable to deliver.

We have our Internet for our Home through Southwest Cyberport. It's been uneventful, but on the…read moreOccasion when it's not they have your back big time. Customer Service is TRULY their forte. They answer the phone, are patient and go above and beyond to help. You could go straight to the Vendor, ours is Century Link but you have the people behind your Service instead of a toll free number and long hold. Richard is Super helpful and friendly along with the rest of the staff. Also, it's a bit cheaper to go through them as well, which never is a bad thing. Highly recommend them and I am not easily pleased, so it's a huge compliment to their Service!

YOU MUST WATCH THE EZEE FIBER INSTALLERS VERY CLOSELY EVERY MINUTE BECAUSE THEY WILL DO A BAD JOB…read moreTHAT COSTS YOU A LOT OF MONEY. Ezee Fiber cable installers chopped my irrigation system wire and never said anything. A week later I have a yard full of very expense and very dead plants. How can anyone be so irresponsible or so stupid to think their mistake would not be discovered. Ezee Fiber does not hire honest competent people, they do not train them in good work procedures, and they do not supervise their employees' work. The photo shows my chopped irrigation cable. Ezee Fiber buried it after they chopped it. This chopped cable could have easily been repaired when they chopped it... and no other losses would have occurred. They buried it without saying anything and I discovered my irrigation system was not working when my plants died.

The employees that are walking around the neighborhood need to be taught what a sign posted on the…read morefront door that says "NO SOLICITING" means. Because apparently when I pointed the sign out that is right by the doorbell, and clearly visible, they stated that they didn't know what it meant. This is not the first time that employees from Ezee fiber have chosen to ignore the sign!

I was downgraded to $50 a month and 150mB They could not…read moregive me 1TB so I downgraded which better fits my needs

I initially had some concerns with Vexus's fiber optic installation in my neighborhood, as it…read morecaused some disturbances. However, everything changed after I left a review and they reached out to me. They responded promptly and told me to contact them, which I did, and they got back to me super fast. The team they sent to fix the damage didn't just restore my property, they went above and beyond to improve it. They put in a new weed barrier and completely transformed my landscaping. It's clear they care about their customers and are committed to making things right. After working with them to resolve the issue, I have a newfound respect for the company. If they're willing to go this extra mile to fix a problem, I trust they'll provide top-notch service with their fiber optic and internet offerings. As you can see from the photo, my property looks better than ever. I'm not only confident in recommending Vexus to others, but I'll definitely consider switching over my internet service. I've learned a lot about their products, and I think it's great we have more internet options to choose from. A huge shoutout to Armando, Mark, and Taylor - their crew went above and beyond, and they're a great group of people to work with. (All I had to do was go on their website and I had someone over that same day to work on a solution).

Required a new modem…read more Quick and painless. Wanted the latest XB10 modem, they had none But did leave with an upgrade

it's like they don't want to help you. even to just upgrade a phone. I swear people suck. now I…read morehave to wait for my phone to be delivered because they could t do it in store

Nice staff, knowledgeable, eager to help, I did not have to wait for long to be attended to, and…read moredid not have to ask any extra questions.

I closed my account six months ago. they keep sending me a final balance of -211.09. I tried…read morecalling but can't get my account number as I closed it. I asked them why ca they send me a check. they said without me giving my old account number they wouldn't. this should be illegal. I certain if I owed them the would not stop bothering me until they got it. I wish we could do a class action suit for their illegal billing practices. Xfin is absolutely the worst.

Best priced, highly reliable provider of local and nationwide business services including:…read moreInternet, Voice Over IP, Cloud Hosting Services(Including Microsoft Exchange 2010) and Internet Security Solutions. Typically with $0.00 down for equipment, installation, and activation.

Century Link says my package includes 100 mbps internet. Speedometer shows 35-40. They asked if I…read morewant to upgrade to 140. I wonder if that would be any faster? Maybe 140 will really be 50.

This company borders on a scam: they charge way too much for saturated lines and low speeds,…read moreoutages can last days with no notification and without prorating your bill, it's often not until you contact them directly that you'll discover how long it's going to be until service is restored in your area, and if you need a technician to handle their own lines and hardware, you're SOL for at least a month. I doubt they keep local technicians to oversee service, that's how fly-by-night this scumbag company is. I finally had it today after being informed that my day-long outage (their own service claimed we'd be restored tonight) turned into a week-long outage. Again, no notification. We're canceling and trying our luck with Comcast.

If the internet has problems or goes out on the weekend, you're sol until Monday because they don't…read morehave any techs working weekends at all. The internet is always slow, much slower than advertised. We pay for the highest residential speed package (9Mbps) at $110 a month and barely get 900Kbps on average (edit: just tested at 170Kbps down). Absolutely disgraceful false advertising. If the only alternative wasn't starlink... Municipal Broadband is definitely something to bring up at city hall imo. We will be petitioning our reps for it.

Worst internet service ever for $10 more a month you can get starlink and have way better internet…read more$110 a month for the "fastest internet" is a lie I would never recommend this to anyone if I could give 0 stars I would

I would advise ANYONE with CenturyLink who has had a rate increase to call the Billing Department…read moreand do the following steps I have outlined. You will reduce the amount you pay. I called the Billing Services 1-800-244-1111 number on 4/6/2018. My yearly introductory rate for 40 Mbs high speed internet had expired ($49.71/month). My latest bill had almost doubled, to $85.85/monthly. I talked to Dennis Phillips at the billing call center. He was extremely nice and patient with me and said he could apply a standard rate (Plan for Life) to my bill, thereby reducing it to $59.99/monthly before taxes. He said he would be transferring me to the Retention Department and for me to ask for a Customer Loyalty Credit. Upon transfer, I talked to Nicky, who told me she loved working for CenturyLink and had been working for them for 15 years. Nicky, a CenturyLink account specialist, was super nice and helpful after I told her how long I had been a loyal customer. She told me she could apply a Customer Loyalty Credit which would reduce my monthly bill (with taxes) to $49.71. This was the same rate I had been paying for the first year of introductory service! Nicky was able get me a credit for $25, since I would have to pay $84.85 for the current month, before the discounts kicked in and my bill went back down to $49.71. Dennis Phillips and Nicky both rock and deserve a raise from CenturyLink. Perfect, fast, customer service with the personal touch. If you ask for them I'm sure they will help you too.

Internet service disruption in area for 10 days, each day says repair by next afternoon but…read moreisn't... can't speak to a person to get information. When it works, Internet service is fine but when it doesn't, good luck trying to get it fixed or to know what's going on. HORRIBLE CUSTOMER SERVICE!

When the service is working, it's fine. We live in an area where we cannot get DSL or Cable...so…read moreRR makes for a very acceptable solution. HOWEVER, they do experience somewhat frequent outages. AND YOU CAN'T REACH ANYONE BY PHONE. First, they aren't open on weekends at all. And when they say they're open M-F, 9-5...that's pretty spotty. I usually call and leave message with service, billing and sales. Because NO ONE answers any of those extensions. And when you DO miraculously reach someone...there is never an apology. Never an offer of some kind of credit, even if you've been out of service for a couple of days (one winter, we were down for 4-5 days and were still charged the same). Yes, they offer a service few others do...but they struggle to show decent accountability to their clients. As I said, the service is fine when it works...but oh my gosh, the struggles I've had with them when I need help!!

Have had their service for about 7ish years. Most of the service was good. The past couple years…read morethe service has been terrible. The straw that broke the camels back was for the past month I have had internet speeds between .5-.7meg/sec, I am paying for 10meg/sec. During the past month I have called their support personnel approximately 25 times and have been blown off. Their service said it'd take care of itself and to wait. I think waiting a month was enough. I called to cancel my service on March 17 and left 2 messages which were not returned. Finally in March 18th I finally got a sales person "Bryan" and I cancelled my service. He told me that I needed to pay for April service as they require payment for 30 days after service is discontinued. I feel that since I already paid for March and cancelled on 18March they owed me a refund for the remainder of March. He then told me that he'd offer me a 25% discount for the month of April of which I would not be receiving service as it was cancelled on 18 March. At this point I decided the conversation was over and politely ended the phone call. It is obvious they are looking for a buck and could care less about providing service. If you're stuck with RoadRunner as you only provider I pity you, if you can get anyone else that'd be your best choice. These guys don't deserve your business nor do they provide value for the dollar. Bottom line "Stay away . . . Very Very Far Away"