Tow truck came within the hour--this company was sent by my insurance. When I called the office to give more info about how to find my car in a parking lot, the staff was knowledgeable and communicated with the driver. read more

Was in from out of town trying to pick up salvage! Spoke with them over the phone and thought everything was good until arrived! Asked for someone to meet me around 8:30-9:00 BUT NO ONE SHOWED UP! Called the main office and no one was scheduled! And by the way the only way to retrieve the Salvage is to pay in CASH!! So who carry's that much cash these days "NO ONE"! THEY don't accept debit or credit cards!!! WHO DOESN'T ACCEPT DEBIT OR CREDIT CARDS "CROOKS"!!! A one day deal turned out to take two days! Very mismanaged operation. There is no one that can make a decision! If the owner isn't there to tell them what to do! It was a very bad experience over all! I WILL NEVER CALL THEM FOR ANYTHING AT ALL! AND NEITHER SHOULD YOU.... CASH ONLY - CROOKS - CASH ONLY CROOKS ...... read more

These guys are fast, efficient and professional. They even helped to diagnose my problem. I highly recommend.

Took a long time to come. After explaining very specifically that it needed to be a small flatbed to maneuver the road and the driveway. they sent an enormous truck. He was not able to pick up the car. Driver was very polite but unfortunately ran over a small tree on the way out. Will never call them again. Bad dispatcher! read more

The wrecker driver was great, I give him 5 stars. They got to me quick and everything went smoothly. The office area for service will not be forth coming on when they will get you into the shop and when they will start on work and get quotes for parts. If you want the truth, just ask the head mechanic in the shop and you'll get a straight answer. After I got my truck out of the shop and had some bumps in my driveline and called them about it but it's been pretty stable, a week later (today) I called them and asked them if they warranty their labor and parts and they told me no. So be warned, they don't warranty their parts nor labor as per Trace in service. (It hasn't even been a week) read more

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Sean goes above and beyond what a service call demands. He is very nice and professional. I had to use Doug Tate twice and the last week and got Sean both times . read more

Great service. One of your techs out of Cleveland, Caleb, solid kid. Helped me out a lot today. Give that guy a bonus he deserves it

While the towing and repair were outstanding the office was NOT. I had to fly into Chattanooga from Illinois to retrieve my motor coach. They would not accept payment by credit card. The kind service department after 2 hours gave me a ride to an ATM where I had to get $2200 cash to pay for the tow and repair. Be aware and have cash as this companies owner ONLY wants your cash for payment. read more

Excellent service. I think some of the bad reviews are based on a negative experience with their cars, so they blame the towing company. Any time you need to get your car towed, it's a bad situation. These folks go out of their way to do it the right way. Bud was locked out of my car - and it was my fault - and he stayed for 15 minutes until he figured out a way to get in. He towed it where I asked, and sent me a photo. Good service. Good people. read more

Do not go to these guys they are con artists I called for a tow in ringgold they towed my truck all the way to Chattanooga and didn't even tell me thats what they were going to do and charged me extra 4 doing it 160 total and I could oft another wrecker to do it 4 95 they absolutely refused to w read more

I had the need for a local tow and called Yates. The gentleman called me promptly and was there very fast. He did a great job and was very fast and safe as well. Overall a very good job. Thanks Yates !! read more

Absolutely lovely, above-and-beyond experience with Yates Towing. They helped my Mom out of a bind when I called for help from several states away. The customer service on the phone was impeccable--the operator helped figure out where my Mom was, and they had a tow truck to her within an hour. Josh the driver blew me away when he called me personally later to check in, tell me Mom had made it safely, and asked that i keep him updated if i had time. It was a bright spot in a very hard day. Josh--you are doing the Lord's work, my friend. Unbelievable service. Thank you so much! read more

I was in a wreck and the sheriff called yates to tow my vehicle. While having my vehicle my driver side window was busted out in their "secure" lot. They argued with me that it wasn't their fault. I have pictures of my vehicle on their lot with the busted window and they are refusing to take accountability for this issue. Said there was nothing they could do because it was in a secured lot. Very untrustworthy business. I don't recommend them to anyone. read more

Very professional and knowledgeable when we were on the side of the road due to an accident. Helped us out in holiday traffic, gave us a ride to where someone could meet us. Stayed by until we could unload the car and help came. Extremely pleased with professionalism!! read more

Great service. Quick response time and friendly service. Highly recommend. ........................................... read more

Mr Yates, I unfortunately needed a tow in Sale Creek last night. AAA randomly sent one of your drivers with a rollback to get my excursion and take me and it to my repair shop. I can't remember the man's name but wanted to tell you how he treats your customers. You could not have a better representation of you or your company out there in the middle of the night. He was professional, extremely kind, and calming. I can't imagine any tow driver running into happy people in this business. He was thorough in his job and treated my excursion as if it was his own. I don't write reviews and most likely have some major car issues to deal with this morning but I wanted to let you know that in this time of people not wanting to work and treat their jobs like the company is lucky to have them, you are extremely lucky to have him. I have AAA because I have a few classic cars in my driving family of 5 people. We get towed more than I want to say so I've seen/dealt with many companies and drivers. While I haven't had any complaints about them, your driver stands out respectfully. I hope you get this message and relay my experience with your driver and your appreciation for him carrying your name. My service number was 21431 Thank you, JD Kyzer read more

Great fast quality towing for our 40 ft Diesel pusher Motorhome. The driver was so nice & we felt safe he knew how to handle our tow. He was also very gentle with her on our 50 min tow, much appreciated. We only had to wait a little over an hour. read more

Doug Yates Towing & Recovery - Our 40 ft Motorhome towed safely to repair shop. - Towing Near Me - Chattanooga, Tennessee

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This is the towing company we selected to tow from a building we bought at the corner of the market street bridge in Northshore four months ago; we have called for service numerous times and because they did not dispatch in timely manner we had to cancel the request because the vehicle we wanted towed left. Do not use this company if your trying to effectively eliminate illegal parking in a building you own as they will not be prompt and allow you to effectively accomplish your goals. read more

I was counting on Yates to tow a vehicle. I scheduled the day before for 7 a.m. pickup. At 8:15 I called and they had not "put it on the board." This messed up a deal for me that cost me $4000 by not making MY deadline for delivery because I was counting on them. If you need someone reliable, DO NOT use this company. read more

Just do not use this company!! They give you an hour wait time and then when you call after waiting two hours tell you something came up and the driver is on their way!! Then a new driver calls you and tells you he just got your call and will be 45 minutes to an hour before he can get two you!! You expect me to wait until 11pm for you to pick up my car when the call came in at 8pm and you didn't even give me a chance to find anyone else at a decent time!!' What a joke!! I will never use this company again or recommend. Some people Work and now it's 1015p and I'm dealing with trying to get a car towed because someone can't get it together!!! Plus I have to work at 6am!! What a nightmare!! Thanks for nothing!!! read more

Avoid this company! They are unprepared and charge extra fees that you find out about at the end. They prey on your vulnerability in a time of need. read more

The tow truck driver was polite and professional but their shop out of Chattanooga is no better than a back yard mechanic which could probably do better . the guys that work in the office ignore you for an hour when you walk through the door they don't even greet or or tell you give them a moment . Secondly Terrible work never going here again and I advise anyone with heavy equipment/semi truck to not use their shop very low quality . My truck was in the their shop for 3 months, after I got my truck out their shop I broke down 250 miles away the same day . They used the wrong bolts to reattach my drive shaft and it fell. They told me the reason I broke down wasn't because of that but a faulty part from the manufacture so they charged me for the tow and the labor for a second time and it took me another 2 months to get the truck after that. Not only did they cost me money but they costed me time especially since I broke down the same day after getting my truck out the shop the first time they put me on another 6 week waiting list .When I went to go get my truck the second time I look under the truck and what do you know they still didn't use the proper bolts nor did they use washers to reattach my 400lb drive shaft, i requested them to change the bolts on the drive shaft and add the washers before I left the second time so I wouldn't be breaking down a second time and having them blame it on a faulty part . I shouldn't have to double check the mechanics work especially since they consider themselves professionals . This semi truck is heavy duty equipment and there shouldn't be inconsistent work they were putting my truck and my life at risk sending me out of the shop with the wrong size bolts on my drive shaft and 9 other bolts missing around my airlines that I didn't notice until my local mechanic looked under my truck . I drove back home and got my local mechanic to look under my truck and they noticed 9 bolts missing and a few other bolts they used on my transmission that weren't my original bolts and were the wrong tensile strength . I had to pay for labor and a tow twice since they stated it was a faulty part but at this point it seems like a faulty mechanic but their wasn't much i can do but pay them so I wouldn't be without my truck for another few more months. I wonder if it's just another crooked mechanics or if they just didn't take me seriously and didn't care what happened to me or my truck after they got paid. Inconsistent work that they won't take responsibility for or refund me for the labor I had to pay a second time. read more

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Just do not use this company!! They give you an hour wait time and then when you call after waiting two hours tell you something came up and the driver is on their way!! Then a new driver calls you and tells you he just got your call and will be 45 minutes to an hour before he can get two you!! You expect me to wait until 11pm for you to pick up my car when the call came in at 8pm and you didn't even give me a chance to find anyone else at a decent time!!' What a joke!! I will never use this company again or recommend. Some people Work and now it's 1015p and I'm dealing with trying to get a car towed because someone can't get it together!!! Plus I have to work at 6am!! What a nightmare!! Thanks for nothing!!! read more

Mechanic was very knowledgeable and helpful. He provided roadside assistance to help me find out that I didn't need to get towed! Honest and knowledgeable service. read more

This company scared me to death, after getting my car out of a ditch, I was able to drive it home. It was snowing and dark outside, and they pulled up next to me on the road, flashing their lights until I rolled down my window. They told me I owed them $40, even after my insurance paid. Completely unprofessional, to ask a woman, alone, to pull over and hand over cash. I've never used them again. read more

Absolutely terrible towing company. They quoted me a price and ended up making me pay a ton more. never will use again

A terrible day was made better by the folks at Yates. As we were stranded on the side of the interstate with trucks whizzing by and the sun setting, Yates were total pros. After giving them our location, Eric called within a few minutes to tell me his estimated arrival. He was there within 15 minutes and made sure our kids were safely in his truck instead of on the side of the road. He took us to a nearby reputable repair shop and wouldn't leave us until our ride arrived. He was friendly, courteous and professional. If you are stranded on the side of the road, definitely call Yates! read more

The guy that came got our car was very rude. Would not give us a ride to hotel knowing we was stick on the interstate. Next day to receive the rest of our personal items . We was told because it was Saturday we had to wait til Monday! UNACCEPTABLE!! They knew we was traveling and you cannot just stick around and wait. We had to get a rental car to come back home there was no way we could stay 5 hours from home. These people knew we was out if town yet refused to let us get our stuff from the vehicle. Time for a lawyer! They will be hearing from us again. read more

I had a good experience with this company on 9/12/15. Our 1985 VW Camper broke down in a friends driveway. The drivers response was very timely, and although it was difficult for him to get his truck into and back out of where our Bus was located, he was cool and professional. He off loaded the vehicle exactly where I had asked. I will use this company again if we have the need. read more

Fast, courteous, and affordable. Adam was a pleasure to work with and helped get me back on the road quickly.

This place towed my vehicle from a spot with no signs. The business actually ended up reimbursing me my towing fees. That aside, Yates tows me on a Friday night. They claim to be "closed" all weekend, although someone answers their phone and they'll send a tow truck out 24/7. They just won't let you pick your car up on the weekend. I was there soon after they open Monday morning. On top of the towing fee they charged four days worth of storage fees. Yet I had no option but to "store" my vehicle there while they were "closed". Ridiculous. Legalized auto theft. Then they're like the mob and you have to pay them unfair fees to get your car back. I don't know how any of them sleep at night. .... And, true story, Two of their people road raged on me a few years ago while I was driving on the interstate. They did not like me passing them and then started trying to intimidate me. They are awful people, in my opinion. read more

Absolutely unprofessional and awful customer service. I had an emergency situation I was really needing some help and compassion with. I called this service for a quote..nothing complicated..literally just a quote. The first woman I spoke with was very kind and informed me it would be $95 flat. I thanked her for her time and let her know I would call back briefly. Instead of being met by a compassionate human with a triple digit IQ, I was met by the voice of a very angry and belligerent boy, loaded with attitude and spite. He was rude from the start of the call for absolutely no reason. I asked for the quote and he obnoxiously stated it starts at $95/hr and would include additional fees (yet refused to explain what "additional fees" meant), a totally different answer than the kind woman gave me. When I asked about the discrepancies, I was very rudely told that I needed to "check my facts" and that I was incorrect about the original quote I received. Excuse you, who seriously does that? YOUR coworker made the potential error, YOUR company gave me potentially wrong information, how is that MY fault? If she made a mistake, he could have simply informed me she quoted me incorrectly but instead, I was greeted with attitude and belligerence and an insult to my cognitive function, all due to my asking why the pricing was different. I couldn't even finish the conversation before being rudely hung up on...I was literally stranded on the side of a highway late at night, alone, as a woman. This man did not care and was annoyed that I was even asking for service when that is literally his job. This was Friday night around 10p so whoever is the boy working that shift needs a) anger management courses, b) a lobotomy, c) a de-calcified pineal gland, d) an ounce of compassion, e) to either be fired or monitored very closely for how he talks to women. It clearly isn't something that can be fixed via extra training, this boy needs a reality check and to wake up from whatever narcissistic reality it is living in. You straight up DO NOT treat people that way, especially unwarranted, during their hour of need...it was borderline abusive the way he handled the situation....all for a simple quote. I obviously did not use this service nor would I ever use them and I'll make darn sure everyone around me knows to use Ray's Towing instead!!! *Edited to add: after reading through their reviews and responses, I am sure I will either not get a response or even worse, will get a response of them ARGUING how it is my fault since that is clearly what they do. How disgustingly rude and unprofessional can you be? I guess they're going for high score!!! Regardless of the situation, you NEVER speak to customers the way this piss poor company does. Absolutely terrible people. You can look at them and tell they are part of The Good Bois™ crew and have ZERO respect for women and POC specifically, but for humans in general. Deplorable, at best read more

Originally requested a different towing company in Chattanooga and after waiting 3 hours I called Doug Yates. The service could not have been better from the employees answering the phone to the driver. Everything was excellent. read more

Back in March of this year Doug Yates towing pulled my truck out of my yard where it was stuck do rain and weather conditions and in the process put deep cuts in BOTH front rims which I never even noticed till August because I am a long haul truck driver so I rarely drive the truck but maybe 4 days a month. Honestly just never even thought to look until I was driving it when home last week and noticed a shaky feeling in front end and pulled over to check and saw the big gashes on both tires and was in shock because that's so dangerous. Called Doug Yates and was told basically tough luck you waited to long to tell us so it's not our fault anymore, just have your lawyer call ours. Not making any kind of offer to make it right or help cover ANY of the cost for their damage to my truck. I will never trust or use them again and I suggest all beware of this company. This is a disgraceful way to handle a customer and shame on Dirk Yates Towing for losing integrity and becoming just another greedy corporate all about the money making business. And regarding your response, YES you actually did wrap around my tires and I have a witness and it was 5 months ago..not 6. Your driver clearly did what he did and to deny it a outright lie. And as previously stated by me already in this post it still shows you take no blame for your mistake. And yes I do have before and after pictures of the rims. read more

Good in every way...The truck showed up less than 1 hour after being contacted by GEICO on 8-12-18. The driver was courteous, picked up the vehicle expertly and got the vehicle to the repair shop without a hitch. It was after hours so the gate to the repair shop (Integrity GMC) was locked but the driver knew just who to contact to get it opened up. The driver said he would rather have a good review than a tip. I would definitely use Yates again. read more

The worst and over priced towing business in Chattanooga, TN. I don't know how they are still in service. Overpriced to tow a car from erlanger to Yates is $150! And the next day would be $200!! Are you kidding me something needs to be done read more

Always on time and professional. Friendly service each time you call and knowledgeable. I also love how they host a rodeo at their Ringgold Farm each year! read more

Not impressive... Not only was it almost double what it cost to return tow from another company (both mid-day tows), but they charge a 5% fee to use a credit card via FAX (they wouldn't take it over the phone), making it even more inconvenient for me to use their service read more

If I could put a "0" I would. The worst customer service!!! My husband called and scheduled their service about two hours ahead. When time came, nobody shows up and no body calls. My husband started calling them and they said that they have an accident they had to be at and he was not their priority, so he has to wait. Fine, he waited for a whole hour for the driver to get there. When my husband asked for a discount since he had to wait for so long the girl (dispatch) on the phone told him they will take $10 off, are you SERIOUS??? So my husband asked for at least $20 off and she started to argue with him. Then she told the driver to take the full amount without any discounts. My husband paid whatever they said. He called the next day to get some money back and same girl dropped the phone on him twice!!! He did tell her that he will have to write a bad review for this type of customer service and she said she didn't care. Maybe the owner of this company should think twice before hiring people like that!!! read more

A family from out of state called in the middle of the night with a flat tire. The lady was traveling alone with two small children. She called twice and was hung up on twice. This is not the way to show southern hospitality. Shame on you for your actions!! read more