Rented for a week, Pepa at the desk was great! Friendly, personable and informative. Looking forward to our next Alaska rental.

This Thrifty is located in the Anchorage airport, just a few minutes' walk from the baggage check. Check out agent was friendly and professional and we were fortunate to have no long lines to deal with. Rental car return was also quick and efficient. Car had only a few thousand miles on it. Price was a little high, but I guess that's what you get when you travel to Anchorage over the 4th of July. Compared to many rental agencies we've recently encountered, this was a wonderful experience. read more

Pepa at the front counter was super helpful and great to work with. Very personable and got us a great ride.

Surprisingly poor customer service experience with Brett, who was unnecessarily aggressive. I have rented from this location many times in the past and had positive interactions. Brett has a lot of room for improvement. Arika read more

A good friend of ours who lives in rural Alaska rented here recently because his wife had been medavaced to Anchorage and was hospitalized for over a month. She passed away last week. He was finally able to fly back to his homestead today but had 2 more weeks left on his rental. Hertz/Thrifty refused to refund him a dime. I'm absolutely sickening by their greed and coldness. read more

Let me tell you, Thrifty saved my life. Needed a last minute rental and Thrifty was the ONLY place in town that still had a car. Around Christmas time, all the folks from the villages come into town and rent ALL the cars. And when I say all the cars, I mean ALL the cars, every economy, full size, van, limo, truck, tank, snowmobile, camel, horse... if it goes, it's RENTED. So if you're coming to Anchorage any time in December, call waaaaay ahead or you'll be sorry. I got lucky and the girl felt sorry for me and did some fanagling with scheduling to get me a car since I only needed it for a few hours. I forget her name, but she was a lovely Albanian girl who went out of her way to help me. I wasn't really crazy about the Camry I rented because small cars (especially without studded tires) don't do real well on the icy roads in Anchorage. But given my desperation, I wasn't gonna complain... I just needed something to get me to the airport in the middle of the night. But it was clean and well maintained, and they were nice enough to include an ice-scraper, which National Car Rental had not. What I also liked about this location is it's off-site of the airport, but they allowed me to return it to the airport in the after-hours overnight drop. Very convenient and easy to locate. Good experience... would use them again. read more

My landlord actually recommended this place. I had planned to rent a car at the airport but fortunately my landlord tipped me on a cheaper option. According to her, there are more fees if you rent your car at the airport so I made my reservation online and took a cab to this rental from the airport. It only took about 8 minutes and $13. The car rental process was painless and quick. A young gentleman drove my rental car in front of the business entrance and loaded all my luggages in the back. I paid $197 total for 10 days. My car was a 2016 Nissan Versa. It was very clean and had a windshield snow scraper in the back seat (very useful). It had all-weather tires that worked for me for just zipping around town. Studded tires cost $20 more per day. It would probably be wise to rent a car with studded tires if traveling outside Anchorage. Overall, pleased with the service of this car rental. read more

This is an update to my previous review. The owner/manager Craig F. took care of the extra charge which I thought I had declined after Thrifty customer service would not. Thanks, Craig for taking care of this. I will not hesitate from using Thrifty in ANC next time. read more

The most unbelievably, horrible, dishonest experience I have ever had with any company. I was unable to pick up my rental vehicle at the time I originally specified due to flight delay. This meant that I would cty need the vehicle for LESS TIME than original. This would cost me almost $2000 more. WARNING STAY AWAY FROM THIS COMPANY! read more

Rented a car for the weekend and we chose this place since it offered the cheapest rate. It also closes at 6pm which is an hour later than Avis. We got our car newly through the car wash and were good to go. This car rental had a better selection of cars to pick from their cheapest line. We got a Toyota Corolla that made our road trip to Fairbanks and back possible. We rented our car from Friday evening to Monday evening for about $90 or so in addition to gas. When we returned the car we found that they also shuttle to pick and drop you up for free. I know we plan to use them again soon! read more

Totally screwed us and our budget for the summer. They will not honor a long term rental contract. We booked a car for 90-days online. When we picked up the vehicle, we were told to bring the car back every 30-days to renew our contract. What they meant was your price that you budgeted for your summer was only good for the first 30-days. After that you can "renew" at the current rate. Raised the price by 4x. Was able to find a deal with Avis, but is still 2.5 times higher than budgeted. They do not care about your plans or a contract when someone else will pay a higher price. read more

Wonderful management and great family business. Cars are clean and in great condition. Good choices of vehicles!

I was in a car wreck where I was NOT at fault. However, this Thrifty location, on Spenard not too far from airport, was not helpful at all! Besides other charges, they also charged the insurance for diminished value; however, insurance would not pay this fee because Thrifty could not and would not provide requested supporting documentation. Poor customer service and inconsiderate claims manager at Thrifty. BEWARE!!! read more

Let me start out with addressing the employee with the mug, "world's greatest dad". He was terrible. Simply put, I asked a question related to insurance when he was asking me to sign forms and he said, not once but three times, "you cut me off." It seems that one cannot ask a question about insurance to this employee without him becoming seriously short sided about a CUSTOMER asking a question. Either that or he has some serious problems with questions or customer service overall. Did I mention we waited for 45 MINUTES just to get a car that we had a reservation for? Absolutely not worth it to save a few dollars. I'll stick with Avis and National like I always have no thanks to the awful customer service that Dollar/Thrifty offers. read more

I had such a wonderful experience purchasing a vehicle from these guys! There was absolutely no pressure and they were really patient with questions, etc. This was the complete opposite from my experience at various dealerships in town that have been aggressive, inconsiderate and very frustrating in general. Also, the paperwork was a BREEZE. Overall an excellent experience. Thanks Thrifty! read more

This is the worst business I have ever had to deal with (zero stars if I could) I can not stress how strongly I recommend that you never rent a car from Dollar/Thrifty Car Rental at Anchorage International Airport. Last year I rented a car from them for the weekend. I travel all the time and this was the worst shape car I have ever rented. It was covered in dents, scratches and had almost 40k miles already. After spending 20 mins filling out the pre inspect form we were on our way when I noticed on the bill that they added a bunch of extra roadside services charges that I had just declined. After a phone call it was resolved. When I returned the car is when this trip became hell. As soon as we pulled up, the attendant came out with our pre-inspect form, walked directly to the back of the car, got on his knees and pointed out a 2 inch scuff scratch on the bottom/underside of the bumper. You could not see this unless you were kneeling on the ground. He immediately had us come to his booth and demanded us to sign several forms offering guilt and giving them insurance policy #'s to pay for it. I quickly became upset because we did not cause any damage and declined signing anything after a heated conversation with the manager. Over the last year we have been fighting a battle against this company. We have been receiving threatening letters to pay almost $1,100 in damages. After numerous hours of phone calls and research it was obvious that the Floyd Brothers who own this business are running a scam and do this all the time. We have responded to all of their letters and over and over denied any guilt and refuse to pay. Recently they have turned it over to a credit collection company who has been violating the collection act by calling relatives, work and home after we sent cease/desist and debt validation letters. We are now down to our last resort and are going to be suing dollar/thrifty, floyd and sons inc, and the collection company for damage to credit and violation of collection act. From the number of people, friends, family etc, that I have informed about this scam I am hoping that everyone will stop renting from this company. I wouldn't wish this experience on my worst enemy. read more

We were in a pickle as far as renting a car. Craig from Thrifty helped us out tremendously. We wouldn't have been able to enjoy this incredible trip if it wasn't for Thrifty! read more

I bought a used Nissan Rough from Thrifty a year ago and loved it. Great price and low miles. Unfortunately I was in an accident and it was totaled. I went back to Thrifty and worked with Gary and got a low miles Subaru Outback. I love it too! He was very kind and worked with me on a great price and made sure I was happy with what I got. Thanks Gary. Yes I recommend them for buying a great used car or to family and friends for rentals. read more

Don't rent from this swindler company. Booked a trip to Alaska, all prices guaranteed (air flight and hotels) but not Thrifty! I was quoted on Orbitz $62.99/day all inclusive! When I brought back the vehicle, they charged me an extra $105.74 extra for hidden fees not listed with Orbitz or the Dollar Thrifty website. All other car rentals show the actual price with any hidden fees so that you can easily compare prices but apparently not Thrifty. I'll be contacting the BBB on this organization. Let the buyer beware! read more

I had a great experience. The car was ready on time, the workers were friendly. This spenard location will pick you up and drop you off at nearby hotels. If you rent from the airport, there is 30% tax, but if you get from this in town location, it's 18%. Would use again for sure. read more

As I had previously rented form this agency with satisfactory results, I regret being compelled to post this negative review However, I must now advise extreme caution with - or, perhaps better, just avoid - this rental car establishment, and its affiliate establishments that employ similar methods Rental prices are indeed attractive However, if one does not accept the collision damage waiver (which will cost almost as much as the vehicle rental cost) a separate credit card authorization is run as a precaution against any vehicle damage As I am a very safe driver - and the car was to be used for only a few miles of travel in good weather between shopping malls in Anchorage - I declined the CDW due to what I believed to be minimal risk of an accident Big mistake :( Upon return of the car, I was instructed by the agent to "...wait here [in the rental office] while I conduct a damage inspection...I'll be right back..." Upon her return it was alleged that I had somehow 'damaged' the car by returning it with a small 'dimple' - hardly a dent - of less than 1" in diameter in the passenger size door No accident or collision, not even a scratch - just a small depression in the upper surface of the door (just below the window) that might have been caused by someone leaning on the car with an elbow If it were 'real' damage caused by a collision or even neglect on my part, I would have gladly taken responsibility This was nothing of the kind, however - just normal 'wear and tear' that (in my experience from hundreds or rentals in the past) would not merit even a glance from a Hertz or Avis rental return agent Due to the time (returning the car on a Sunday morning, and flying out soon thereafter) my request to speak to a manager regarding this unfounded allegation that I had 'damaged' the car could not be accommodated Instead, I was referred by phone to the manager of the airport facility who could do little to assist in the matter except to say that "...the rental agents have been trained to spot 'damage'..." In the days that followed, multiple attempts to reach either the manager (of the Thrifty Spenard location) or the owner (who evidently owns both the Dollar and Thrifty franchises) by phone or e-mail to discuss the allegation were rebuffed or ignored Finally, without information or explanation, an additional 250.00 was charged to my credit card 6 days later Update - both the manager (of this Thrifty location) and the owner owner (of the Thrifty and Dollar franchises in Anchorage) have failed to respond to requests for communication in this matter Instead, I have been referred to a subordinate office staff member whose responsibility - apparently - is to deflect any complaint from Thrifty or Dollar clients who have been similarly and unjustly accused of 'damaging' a rental car My 250.00 loss should serve as a warning to you - AVOID A SIMILAR UNPLEASANT AND EXPENSIVE EXPERIENCE RENT FROM THIS ESTABLISHMENT OR ITS AFFILIATES ONLY IF - you agree to pay the prohibitive daily collision damage waiver fee; or - you are prepared to conduct a microscopic inspection of the car to document any 'damage'; and - are prepared to lose (as I did) 250.00 for not detecting even the smallest defect in the car before you drive away OR - PERHAPS BETTER - SIMPLY AVOID THIS ESTABLISHMENT AND ITS AFFILIATES THAT EMPLOY SIMILAR PRACTICES read more

Rented a car to drive to Denali, paid $135.00 for 5 days! It's the slower season so they slash rental prices, go to Alaska the beginning of September! We were skeptical as the reviews were not good, but this ended up being a really easy, relaxed and great experience. We were even an hour late on pickup due to a misunderstanding on our end, and they were totally flexible, and were willing to hold cars up to 4 hours after scheduled pickup times! You get a sheet to walk out to the car with and write down anything you see using their codes and picture of the car, we were VERY thorough with this, and we also took pictures of every angle of the car with time stamps before getting in it. We ended up with a super fuel efficient little Mazda hatchback. Overall, great experience, and would do it again in a heartbeat, thank you! They also have a shuttle! They picked us up from our hotel and dropped us at the airport! read more

Don't believe the super negative reviews about this place. We got a GREAT cost effective car and the staff was really nice. As long as you don't hit a moose and refuse to pay for the damages, they were really flexible about soft scratches and maintained their word about all expectations. Thanks guys for helping us find the perfect car for our road trip!! read more

I got a nice SUV in Anchorage. I got halfway to Homer when the needs maintenance light came on. When I returned it they wanted to charge me for a windshield chip. I guess the extra, outrageously expensive insurance paid off for once. I have rented all over the world & have never looked for windshield chips, nor have any of the people ever mentioned to mark any of them down. I love Thrifty's prices, but will go elsewhere in Alaska. Thanks to the other girl for looking at my contract instead of the other that had been left in my car & pointing out it was covered. read more

Thrifty came in the clutch! The other companies I called in Anchorage unfortunately were not very helpful and were saying nothing was available, but after talking with some staff at Thrifty they we able to find us a car and went to bat for us on the best rates. Seriously almost had to cancel my trip, but thanks to their team, it turned out to be a memorable experience. When I come back there is no question who I am renting from. read more

This was the dirtiest rental car I have ever rented from anywhere. Usually when I rent a car, the interior has been thoroughly cleaned. This one was filthy. The outside was all banged up as well, but that mattered less to me (I just filled out the preinspect form thoroughly). It's super expensive, which is not the place's fault, just the taxes on rental cars in Alaska is outrageous. But I am giving this one star because it was so filthy. read more

I've rented from this company several times. Great customer service and great car options! I recommend them to everyone!

Personnel are overly aggressive about add-ons. No shuttle provided to/from airport, so you must take a taxi. Also they tried to bill me for the car even though I'd already paid for it through a travel tour company. I get the feeling from the staff that tourists are just another extractive industry for Alaskans. read more

The staff at check in and return were very friendly and able to quickly and efficiently get me on my way. Our rental was clean and well equipped with great tires for alaskan winter weather making our driving experience on the ice and snow much safer and less anxiety ridden. Thanks thrifty for keeping my family safe! read more

I had the BEST experience renting a car August 4th, 2018 from Francis @ Thrifty Car Rental on Spenard Rd. in Anchorage ! This office is not @ the airport but about 2 or 3 miles away. It's very easy to take Uber to get to the rental company. Both Dollar & Thrifty are at the same location. When I called to ask questions about a car rental Francis helped me. He was so helpful, personable, and was able to find the perfect car for us. We are in Anchorage often and I will only rent cars from this rental agency and will always ask for Francis! Thank you so much. read more

Hats off to the staff at this Thrifty location! We had a long term rental so had several times that we needed to visit them and every time they were helpful, professional and just plain great to work with. Thanks! read more

I rented a car for a week while on vacation, I booked it on priceline for about $350 for the week. When I turned the car in at the end of the week I was charged $600+, with no real explanation of the additional costs. I called the corporate office and they said there was nothing they could do. I am thoroughly displeased with this company and I will do all I can to discourage others from renting from them read more

Watch out for their "quoted" price and the information from the desk clerk. While my husband was taking care of the car rental the front desk clerk said "these items on the contract are required and included on the quote" they were not and our $1,000 rental turned into $1,500. So, I feel like these people are cheats. When I called I was told the front desk records all conversations and the manager will call back. Never happened! Go Elsewhere!!! read more

I was misled into paying an extra $200 for insurance I did not need. I presented my insurance card upon arrival and was told that there was a new policy and I had to pay $30 for coverage. Being jet-lagged and a little naive I signed it. They did not tell me it was $30/day and hid the bill from me behind a carbon copy car check form. (You sign contracts on a pen pad without seeing the form you are signing here.) when I returned the car a week later and found out what happened I tried to talk politely about the charge. The sales guy locked up immediately. They refused to explain the billing to me, and also refused to help me in anyway. I was grudgingly given the manager's phone number but informed he might not answer the call because he was very busy. They also told me they would review audio recordings instead of trying to simply work with me. They clearly go through this often with people because of how quickly they got combative with me. I feel like I've been stolen from. Proof of misleading- Who would knowingly sign to pay TRIPLE the quoted price? I'm currently contesting this private, non-corporate thrifty and filing with the better business bureau. DO NOT RENT FROM HERE! Pay a little extra and rent from the airport! read more

SCAMMERS- WATCH YOUR CREDIT CARDS-THEY'LL OVER CHARGE YOU!!! Booked my rental through Orbit-paid. Picked up the rental in the middle of the night. Offered the "only" vehicle that fit my request for 5 people-mid size SUV. Returned the car at 4AM when no one was there but dropped the keys in the box as WE WERE TOLD. Like I said before I paid prior through Orbitz and low and behold my credit card was charged 3 times the amount. 3 TIMES THE AMOUNT. Spoke to TIFFANY and she kept coming up with excuses and explanations for the charges yet NONE of them equaled the amount I was billed. She stated she would review the tape of my check-in yet wouldn't provide me a copy of that same tape. Really?! You tell me I returned the car a day late yet somehow I got on my flight arrived in my home state with my family just as scheduled. So now its a fuel charge for a full tank when it was literally almost full and I mean we used maybe 25 miles off of a full tank. and then it was the spouse charge. SO, again none of her excuses for the extra charge totaled up the amount amount they charged my card for. Now I feel like an idiot because its clear this company is notorious for scamming people and I'm one of them too. I;m waiting for "TIFFANY" to call me back or I'm going through AMEX and they'll handle it. read more

This place is the worst!!!!!.!!!!!!!! 1 star is two too many One scam after the other. We rented a car from 7/15/14 to 7/20/14 I have never herd of so many add on charges. Super expensive for a dirty car. They told us they did not have a shuttle bus we would have to take a cab from the airport but when we got there was a bus just sitting there. They close early so we dropped the car off in the parking lot and in the switch between the car and the cab we left two fishing rods in the back seat. When we got home I called them they said they would mail them to me charged my credit card $25.00 and never sent them. I would never use Thrifty car rental again total rip off. read more

Although we enjoyed having the car for two days, Thrifty ripped us off. Car hire was $149.36 for two days. Frances, the manager, told us that $703 would come off our card and $500 would go back on the card a few days later. Once we were on our trip, I noticed that there was a discrepancy on the bill - $703 was listed but instead of the total bill for the car being $203, it was now $306.12. When I queried it, Frances was extremely rude and defensive. I left the shop feeling upset and with no real understanding as to why Frances had lead us to believe the cost would be $203 and not $306. He just dismissed me, saying that he had explained it all before and that's the charge. I found him to be aggressive while doing this. My personal opinion is don't use these guys as their charges are not transparent, they are definitely not thrifty and Frances is not a very nice person. There must be better car rental places than this. read more