I don't have any complaints. While I wasn't able to get a car directly at the airport due to the…read moreextremely high same-day walk-up rates, I was able to quickly book a reservation on the spot at a much lower rate. The team at this location was very helpful and efficient--I was on my way in no time. Thank you to Chris (I believe that was his name)--he was especially helpful, quick, and precise.

Extremely disappointed in how this local Enterprise branch operates. I returned my rental 14…read moreminutes past the return time and was charged a full extra day -- despite Enterprise's clearly stated 30-minute grace period. That means I technically had 16 minutes to spare. The return time was recorded on my contract, and no one at the branch disclosed the charge at drop-off. I only discovered it later when I reviewed my credit card statement. I called Enterprise Customer Care on Wednesday, July 23. The representative confirmed I should not have been charged and said the issue would be escalated to the local branch manager, who would contact me directly, within 24 hours. That call never came. I followed up again on Sunday, July 27, to make sure initial request was submitted properly, and a second request was submitted. I followed up a third time on Monday, July 28 -- another request was submitted. Still no call. No email. No resolution. I've now been told by multiple Enterprise agents that this branch is an independently owned franchise, and corporate cannot issue refunds on their behalf. So if the local manager ignores you? You're stuck -- even when the charge clearly violates Enterprise policy. What makes this worse is that I'm an Enterprise Plus Member. I've been patient, respectful, and followed every step I was told to take. But being ignored three times over a charge I should never have received is undeniably unacceptable. Mistakes happen, I belief in giving grace. But avoiding accountability, ignoring customers, and failing to follow your own policies is next-level bad business. Yes, this branch is independently owned. But it operates under the Enterprise name, and this level of service reflects poorly on the entire brand. If you're considering renting from Enterprise, avoid this location completely. Stick with corporate-run airport branches, where there's actual oversight, professionalism and accountability when mistakes occur. I will not be returning.

Had a great chat during pick up with Leona. It makes me miss southern hospitality style customer…read moreservice. She's a peach. I had my choice of very nice, clean cars. The lady at the exit gate took the time to give me excellent directions and tips to avoid the toll roads.

Alamo at Richmond Int'l Airport, you really let me down! And cost me a $65 Uber Ride as well…read more We booked a car rental with Alamo. Our flight into Richmond Int'l Airport ended up being delayed several times. I called Alamo to make sure that we would still be able to get our car rental after we landed (because we would be landing after closing hour.) I called TWICE just to make sure and was reassured both times that Alamo's policy was to wait up till 2 hrs past closing for customers because they were aware of our flight delay. They told me on the phone that their agents at the airport would wait up to 2 hrs because they were aware of our flight number (on file). When we landed at 1am...we rushed to the counter...no one was there. We went to the outside parking garage...no one was there. I called Alamo again and they told me that the airport board showed our flight had landed at 9:20 pm (which is ridiculous) and the only way we would be able to get a car would be at 7am (when Alamo reopens). We ended up having to take an expensive Uber to our destination. No car to drive. Alamo basically lied to me several times on the phone...telling me someone would be available to help with car rental after hours, when no one was there. Why lie? They very specifically stated they would wait up to 2 hrs. I would give this location 0 stars if I could for being dishonest about policy.

I rented a car from National and they were great. At the counter, they took care of me fast, and…read morethere wasn't even a line. Even though they had me booked as a compact, when I got to the garage, the guy pointed at one side of the aisle and said I could have whatever I wanted from there. I ended up with a sporty Nissan Sentra SR, which was practically brand new and fun to drive. I had a great experience with National and would rent from them again. Update: when I returned the car, they charged me about $100 for I guess taxes and fees; there was no mention of this when I picked up the car. They even confirmed the price I was initially quoted. I can't complain too much though because they usually nail you for returning a car somewhere other than where you got it, and as far as I can tell, they didn't, but they did charge per mile driven. This causes me to lower my rating by 1 star.

Easy access and friendly staff here with plenty of Emerald aisle options. In this area, I opted for…read morea toll tag which helped out during my trip to the area.

Just arrived at 1am here at the airport and the girl at the counter saw that there was a need,…read moredecided to stay til 1:30am and asked the team if they would be willing to stay and they were all willing. That shows me their commitment to serve walk ins and it should be highlighted. They all made this experience smooth especially considering arriving so late in the morning. Thank you to everyone who was there and willing to stay the extra 30 Minutes you truly blessed us!

I rented a car from Tappahannock for a one way trip to the airport. It was a TRAIN WRECK on the…read morepick up. When I arrived I was NOT happy. But the person checking me in asked how it went and attentively listened as I cooked off steam. He then meaningfully asked how he could fix it. I was flippant but he was insistent and at the end he knocked it out of the park. Everyone has some bad occurrences, it's how they handle them that matters and this place did right by me. I'll be a consistent customer of the RVA Enterprise because of this person. I only wished I had gotten their name to give them kudo's to corporate.

I have no issues with the car I reserved and drove while in VA. My issue is with the service of…read moreDollar. When my family and I landed at the airport to pick up our rental, there was no one manning the dollar counter. And there was no sign directing anyone to head to another counter for assistance. I went to the hertz counter (hertz owns dollar) and a lady was able to assist me. I picked out my car quickly in a line of cars and was on my way. A few days later I arrived to return the car and there was no attendant in sight. There was a note at the Dollar area that read, write down the mileage on your rental agreement place it in an envelope (no envelopes available) with the keys and drop it in a box that was there. My boyfriend and I were just about to do so when an suv came barreling towards us at high speed. A guy hopped out and asked if we returned the keys yet. I said no, and asked him if he worked for Dollar. He said yes, and asked for the keys. I gave him the keys and he scanned the car and said I was all set. After I went through airport security and was settled, I saw a receipt from Dollar in my email. I checked the email and noticed I was charged a little over $13 for a gallon of gas. I did not select their gas option at the time of rental but I did return the car with a full tank. I have filed a dispute and they better be giving me my money back. I will never use this dollar location again.

Ghost rental place with nasty staff not willing to do their job!…read moreNobody at the supposed to be front desk inside the airport....a sign asking to go to another desk, Avis I think....but nobody and another sign asking to go outside the airport.....pretty far to find "Dollar car rental" kiosk with no protection of the customers while raining!!! Nasty not motivated girl at the front desk asked us more money that what were supposed to pay according my printed contract that I showed her....she simply did not care!!! We paid an extra $55 fees! Glad I took pics of our rental car BEFORE to start the engine. This car was showing scratching issues outside its back.... Went back to the kiosk girl who did not care and told me to show the problem to he kiosk at leave... Lazy girl at the second kiosk even did not check on the vehicle issue...she asked me to show her pics of the damage!!! Would strongly recommend to anyone do not do business with this place and if you do be extremely careful, taking pics of all the outside/inside vehicle before to take it......and to do picture when you return it with the full tank refilled to avoid any extra charge in the future!

The front desk workers are absolutely horrible and rude. My husband went to the preferred line as…read morewe are preferred members and met with horrible customer service, short answers, and ultimately was told the car we confirmed was not there... While he was waiting in line to try and rent a different car the woman in front of him was helped with ease but it turned out that that was the sister of the other front desk person downstairs... Where is the professionalism?

Dozens of people waiting in line and two people working the desk. Each customer took about twenty…read moreminutes to service. A prominent high school competition beginning this weekend saw groups of coaches and students arriving in Richmond from all over the country, and many rental car reservations placed simultaneously. One would assume that Avis would have been better prepared for the flood of customers, but the line snaked around to baggage claim and moved (is still moving) painfully slowly. It's been almost two hours and I have moved about 12 feet. Some customers cancelled their reservations and crossed the lobby to the far less congested alternative rental locations. Surely this is a management issue rather than the individual employees. *Edit: After all that time waiting, we were informed that their system was down (which, after reading other reviews, it seems their system has been "down" for over six months). The employee's response to frustrated customers was "It's not my problem." On top of that, they had overbooked themselves, with many of the people there seeking large passenger vans. We learned that there was a wait-list for the vehicles we had reserved, and the only options remaining were pickup trucks. My group left the line and went to Enterprise. Once again, after seeing other reviews, it seems they have a pattern of this.

A very unpleasant experience at the desk. Transportation and gate attendants were nice but those at…read morethe desk abviously running the business where rude, accusing me of being cheap and taking advantage of them for not using the insurance, buying the tank of gas, and wanting to use my own toll pass. Dispite the bold letters saying you only need to have your license and credit card when picking up the car, be sure to have full evidence of insurance and what it covers. As others say, it is off campus. I will not use them again as I don't need the insulting condesending attitude.

Absolutely horrible!! No counter located inside the airport and the office phone went straight to…read morevoicemail. So I decided to drive to the location and it does exist. Don't waste your time.

I went back to Hertz Rental A Car at Richmond Airport on my last trip in 2024. This time, I was not…read moresuper happy. The price was changed when I checked in. I remember I reserved it at $45 per day. Somehow it jumped to $75.75 per day. I asked the agent to check again. Another agent came to help and said the price was right. I asked is there any specials I could have. They said no. Then, when I got into the car. I found someone's rental receipt with $39.50 per day on it. Just few days apart. What happened? Oh well. My vacation time was more precious. So, I left. I don't think I'll rent from Hertz again.

We booked online and checked in online. On arrival, we were informed that the car type we had…read morereserved was not available and there are only 2 cars left and we have to pick from those 2. The attendant was so rude and unprofessional, yelling at us and serving us a whole negative attitude. She seemed to have had a bad day, but that wasn't reason enough to be so rude to us the whole time. We requested her to change our drop-off time since our flight was about 5 hours after our scheduled return time. She said she will do it but never did, so we had to make several calls and write emails about it because online change was not working. We could barely talk to a live agent, and still didn't get any help with changing the time, but at least when returning the car we were informed that we won't be charged extra since we were still within the time limit. Hertz! You can do better, starting with improving your customer service. The lady who served us really messed our mood for the day

If I could give the Budget car rental in Richmond zero stars I would. I booked a car with Budget…read morevia Costco travel. I received my booking price and confirmation. The day night of my reservation, about 4 hours before, I get a phone call stating that "there may not be a vehicle" for me. I was in complete shock because I was traveling with one of my kids and my final destination was about an hour away from the airport. There was absolutely nothing I could do and I was told the best they could do was for me to return the next day. I was given a customer service number to fully cancel my rental without penalty and that was it. Speak with other customers, I learned that this has happened a few times to people on more than one occasion. Needless to say I do not plan on booking with them in the future.

This place is terrible. I rented a compact car months in advance, and when I arrived there were…read moreTONS of cars in their lot, but they insisted that the only car they could give me was a full-size Chevy Suburban. This thing was intensely large, and it made parking anywhere in the city a miserable experience. They were unfriendly about it, acting as if they were doing me a favor by giving me any car, despite my reservation. I had to go to another location, taking time out of my vacation, to trade into a more reasonable vehicle. (It also wasn't full of fuel, despite the paperwork saying otherwise.) I found out at the other location that they had done the same thing to another customer the night before, obviously trying to rent these vehicles that no one had wanted and refusing to honor reservations. I don't mind a free class upgrade, but I also don't need or want a vehicle that is completely unreasonable and unlike what I reserved! When I needed to extend my reservation one day due to a flight delay, I was quoted one price for the extra day, but they failed to mention I would be charged a late fee and other charges. Adding to the insanity, they never sent me a bill, so I had to track it down on their website to see why I was charged significantly more than quoted. Finally, there was also a creepy guy dressed like a rent-a-cop at the exit, claiming he needed to see my paperwork, but he was intentionally not speaking in full words and acting so bizarrely that we still don't know if he was a real employee or some sort of scammer..

No cars available after waiting in line 3hrs (Richmond RIC) Cancelled my reservation and they…read morecharged me $50. Lesson Learned

Terrible service when I picked up the car at Newark airport. Agent spoke to us like she was doing…read moreus a huge favor. Didn't give us any details on the car she was giving us, and wanted to just get it over with. The car (GMC SUV) had already done about 35K miles but made a really loud sound and speeds higher than 40mph. We had to blast the music in the car to drown out the sound. Agent at return (Richmond airport) was courteous but turned out to be a crook. He was all smiles and handed the receipt saying I would not be charged anything additional. When I got home I realized he charged an additional $3.99 for fuel even though I had filled up to full just before i returned the car at the airport (the gas station is at the airport). The fuel charge was calculated on the basis of a difference between 15.6 - 15.2!!! It is quite unbelievable the lengths this company will go to make an extra buck. Since it's $4 I will not be fighting this out. But rest assured I will never rent a car from you again and will make sure I spread the word about your terrible service.