I went back to Hertz Rental A Car at Richmond Airport on my last trip in 2024. This time, I was not super happy. The price was changed when I checked in. I remember I reserved it at $45 per day. Somehow it jumped to $75.75 per day. I asked the agent to check again. Another agent came to help and said the price was right. I asked is there any specials I could have. They said no. Then, when I got into the car. I found someone's rental receipt with $39.50 per day on it. Just few days apart. What happened? Oh well. My vacation time was more precious. So, I left. I don't think I'll rent from Hertz again. read more

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When I first rented the vehicle, the car wouldn't stop dinging cause it said it needed an oil change so then I went up to the window to get a new car they come back with this car said it was fixed. So at the end of my rental I return the car like normal a week later I see a $75 charge. So I call and ask what the charge is about and they said it was an outside wash fee. I never knew that we had to take our clean cars to a cash wash before we return them. So watch out people they'll charge you for any little thing that they think that you won't notice. read more

We did the online check-in process, which should've guaranteed a car for us and streamlined the check-in process. Instead, when we arrived, we had to wait in line anyway, and when we got to the front, we were informed that no cars of the type we had reserved were available. So what was the point of the online check-in? We ended up doing the same work at the counter. Furthermore, the guy at the counter tried to downsize our car. We had reserved a Nissan Rogue. He was trying to downsize us to a Nissan Kick, a much smaller SUV, and saying he was going to be generous and not upcharge us. He should have been offering us a discount, or a bigger car! What a disappointment all around, but sadly this kind of service is par for the course for Hertz. read more

1st time renting with Hertz here at RIC. I'm a Gold member & found my name on the board right away. Many cars to pick from, so I chose a Jeep Wrangler. Outside was a little dirty, but inside was fine. Less than 3K miles. Easy to check out & easy return as well. read more

Hertz Rent A Car - Jeep Wrangler from Hertz at Richmond International Airport - Car Rental Near Me - Richmond, Virginia

Great customer service especially for Hertz Gold members. They always have a nice selection of cars that are clean and ready to go.

We booked online and checked in online. On arrival, we were informed that the car type we had reserved was not available and there are only 2 cars left and we have to pick from those 2. The attendant was so rude and unprofessional, yelling at us and serving us a whole negative attitude. She seemed to have had a bad day, but that wasn't reason enough to be so rude to us the whole time. We requested her to change our drop-off time since our flight was about 5 hours after our scheduled return time. She said she will do it but never did, so we had to make several calls and write emails about it because online change was not working. We could barely talk to a live agent, and still didn't get any help with changing the time, but at least when returning the car we were informed that we won't be charged extra since we were still within the time limit. Hertz! You can do better, starting with improving your customer service. The lady who served us really messed our mood for the day read more

Complete shit show. Disorganized, long lines. Desk attendants slow. Over 30 people in this line but ever other rental agency is good to go.

Hertz has become our go to rental company and this latest trip had some problems. We flew in and out of Richmond, but we spent a week in Colonial Williamsburg, We got a luxury car- a Genesis. This brand new car ended up having something wrong with the rear brake system. When we were at Yorktown, driving through battlefields- you could hear this metal scraping noise occasionally. I was super concerned the first time I heard it, but John didn't hear it at first and dismissed my worry- very soon after the metal scraping was undeniable and continuous. I got out of the car and walked next to it as John slowly drove forward and realized the noise was coming from the passenger rear brakes. I even got on the ground to look under to make sure we weren't dragging something- it was a very low car (I am used to driving SUV's). We decided to drive back to our resort- it was 6pm on a Sunday- so we decided to wait until morning and go to the Hertz in Williamsburg for help. Before driving back tot he resort I suggested John slam on the brakes- you see it sounded like the brake pad was stuck or maybe the caliper- he obliged, and we weren't even going fast- but the continuous scraping actually stopped, we just had the periodic noise. Problems with brakes is very concerning and we were 40 minutes away from our resort and 2 hours away from Richmond. The next morning we went to the Williamsburg location where the young man behind the counter simply told us he had no vehicles to trade us. He didn't ask about the problem or offer any help- he suggested another location 30 minutes away. This was 8am on Monday and we had tickets for a 9am tour- I was beyond frustrated and didn't want to drive this car any further than absolutely necessary. We went to our tour and once that was complete we set out to the suggested location- but I was driving and demanded that John call ahead to make sure we weren't wasting time. Several calls, cursing and trying other numbers John finally got through to the actual location- not the automated company system & guess what- we were halfway there and they had no calls. I am literally yelling now because I don't feel safe in this car. I turned the car around and went back to the resort. We had another tour booked for the evening and it was 45 minutes away and my temper tantrum was now morphing to panic. John parked me at the resort and called the emergency line to report the car problem and finally got someone who wanted to help. They made John drive back to Richmond to trade out the car. John had to cancel our harbor tour and we missed out on that completely as we couldn't go any other day- all because of this car. We seriously lost a day of our vacation because of this screwed up car. This location had the swap all lined up and knew John was coming- he said it was an easy trade once he got there. read more

TERRIBLE PLACE TO RENT A CAR. We traveled from Iowa, I payed for the car in advance. I lost my debit card in the air port. They would not let me get my rental that I paid for because I didn't have my card. Then when I asked for my money back so I could try to get a rental somewhere else they said no because I'm past the deadline. Mind you I'm 17 hours away from home with 3 children. You're a HORRIBLE company. read more

They added a 75.00 charge at Richmond Airport drop off to wash the outside of the car. I drove it from Texas to VA. WATCH YOUR ADD IN SCAM CHARGES. ​​ read more

Using Hertz has been an absolute disaster. We waited 20 min for a car, and we are currently waiting to get in line to leave. The problem is, there is a solid line of cars in front of us, so we have to force our way in. Terrible arrangement in every conceivable way. And, to top it off, the car smells like cigarette smoke. read more

Hertz Rent A Car - Massive line to leave; one booth open - Car Rental Near Me - Richmond, Virginia

Not a helpful experience at all, our flight got cancelled and we drove an hour just to talk to the counter in person due to, confusion on the phone as to who we can talk to to modify our rental reservation. The person at the desk was not helpful at all gave minimum information, kept saying I don't know whenever we asked a question. He then told us that his shift was up and that we would have to talk to another person. Worst customer service I've ever experienced. Would not recommend booking with hertz or the dollar club read more

Due to a 3-hour flight delay, I arrived in Richmond after Hertz business hours. I assumed that I would not have access to my reserved vehicle and that I would be stranded for the night. But as soon as my plane landed, I received a call from the Hertz desk saying that the employees had been tracking my flight and had remained on site to provide a car. I rushed to the rental area and was greeted by an amazing staff. They quickly got me into a car and I was on my way, greatly relieved. I would definitely recommend Hertz for their customer service. read more

No Stock - I keep making reservations and it keeps getting cancelled. How the heck do you do Business. After 20 years renting from Hertz I have NEVER experienced anything like this. You cannot get clear answers as to when they are going to have stock read more

Nobody there, name was on the board. Was within operating hours, just locked up early and left

Believe all the 1 and 2 star reviews for this Hertz location. Just a shit show from start to finish - surly agents, everyone slow and simply no one cares. Line of 30 people, no cars, old cars, crappy cars. Plenty of other choices at Richmond and i have no idea why Hertz tolerates this consistently terrible operation. read more

Rude staff for no reason. Stranded at 11pm. My husband checked in online, uploaded his license, got a confirmation email that he was checked in. He got an email during his flight that said he could pick his car. Showed up and was told he was on the to do not rent list, he's never even rented a vehicle, was given a number to call that's closed on the weekends and then they closed down shop. Why when he uploaded his license did it not state that then? Why send another email saying he could pick his car if he was on that list. Also his reservation was for 11pm but it looks like they close at 11 so why is Hertz even allowing reservation that late. Just bad experience overall. Budget got him a car immediately thankfully. read more

Do not over book. Always have to wait at this location for a car. Use a different rental service at RIC if at all possible.

Not only are the desks inside the terminal closed but out here it takes on average 15 mins to rent a car you have a reservation for! It's a classic trend you see all over the America service industry but here this is just awful. I've complained to nothing and I've told our travel office they should not use Hertz but here we are. If you can rent from anyone else you should do it. read more

Hertz Rent A Car - Classic incompetence at its finest. - Car Rental Near Me - Richmond, Virginia

If I could give NO stars I would! So I reserved and PAID IN FULL for a car. I arrive at my destination to pick up the car and am told "We are currently out of cars." Then, to make matters worse, I'm asked if I'm a "Gold" member. After saying No, I'm told, "Well, Gold members will get a car before you." Hertz only did right by giving me a full refund of my payment. Thank GOODNESS Avis had available cars or I would have been STUCK in the airport! read more

Pleasant people to worth with when your in need . Just couldn't use them do to my card they accepted for credit not acting right . But I would highly recommend them read more

Would give this a negative rating if I could. We had a super delayed fllght from Atlanta. Me my infant and 5 year old. I checked in ahead and it said the keys would be in the car and they were not. It was past 11 so no one there to help! Was stranded at the airport for another hour with my kids and had to get an Uber. So livid!!! What happened to waiting for your customers and also actually leaving the keys in the car! read more

Averaging about 15 min per person despite all being prepaid reservations. Have been waiting nearly an hour. Ridiculous. read more

Hertz Rent A Car - Car Rental Near Me - Richmond, Virginia

Would give this place negative stars. After tracking back from an overseas business trip for 48 hours including cancelled flight, I arrived here with a confirmed reservation and my name on the board only to be turned around at the exit gate with the only explanation of "Your reservation is cancelled". The staff was unprofessional, rude and pushy. They yelled and talked down on me and when I explained I was stranded, she told me without a single ounce of empathy, "No you're not, you can rent from a competitor". After being degraded for 20 minutes, they play victim when they get a reaction in kind. What a thing to tell a loyal Pres Cir member, but I have now switched to a competitor indefinitely including my next month long trip. And by the way, I looked online where they showed vehicles available at triple the price. It's my belief and if not true, the optics indicate that they cancel reservations where it's allowed in the fine print and price gouge. Believe the negative reviews! read more

I was left stranded and haven't even received a basic apology (much less any reimbursement) and I'm supposedly corporate "Gold" with Hertz. I prepaid for the rental a couple months ago. My flight was a bit delayed (29 minutes) and I informed Hertz corporate TWICE prior to my flight to ensure my late arrival wouldn't be a problem with my rental. I was assured TWICE by two separate representatives that despite the absurd local closing time (11pm) they would remain on site for any customers with flights on file (and yes my flight was very much confirmed as on-file). I arrived at 11:29pm along with 2 other customers. Literally nobody from Hertz or it's affiliates was around. Customer service didn't know why and offered no help. I've contacted their support, their CEO, and their COO and I've received no response- not even a platitude or apology. Avoid Hertz. They price themselves like a premium brand but have zero ability to deliver. At RIC I should note that both AVIS and Enterprise were still open because they apparently understand that flights arrive after 11pm normally. read more

Got in after a long day of travel. Didn't realize I was selecting an EV (Kia) - got in and said "what the ****" let's try it. Rental agreement said I had 89% charge. Gauge was faulty (perhaps explaining why I ACTUALLY has a 52% charge at rental, which they admitted later) On our way to a FUNERAL in the middle of nowhere (15 miles from any charger, 5 miles from any exit) the only warning I get is "5% left charge immediately." car dies completely within 3 miles. This is 116 miles after rental. I call roadside assistance. The guy lies and says I've gone 160-180 miles which is normal for 90% charge (I hadn't and it isn't). Obviously I can prove I only went 116. This is when he looks at his records and admits at rental it was at 52%. They refuse to send out roadside assistance unless I agree in advance to pay $195. I said no. I said we were in an unsafe situation, just off interstate. he didn't care. $195 agreement or no help. same story from supervisor. Wife and I had to climb up an icy embankment and jump a fence onto local road. Walk to gas station. I got a tow from my Nationwide roadside assist. It took 90 minutes to charge the vehicle (they do NOT tell you that) We missed the funeral, of course There are 3 options for recharge (similar to renting a gas car) I was advised of none of them. I was advised of nothing about how or where to charge (did my own research, you have to download EVgo app) No one ever answers the phone at Richmond airport Hertz. This is common knowledge per a neighborhood location operator I spoke to. There is no such thing as a national 1-800 Hertz customer service. Roadside assistance only (who wouldn't help) or local office (that doesn't answer). Returned car to Charlottesville next day as previously arranged. was charged to charge up to 89% (which they had previously admitted wasn't true). Local guy could not do anything. E-mailed customer service and they are going to refund the recharging fee but that's it. I may challenge the entire transaction w my credit card. One of the worst experiences I've had with any company, ever read more

Anyone can take a reservation. You need to honor the reservation. That's what separates a real business from a scam business.

Absolutely horrible service. Don't bother making a rental reservation - they will confirm you and even give you a confirmation code but once you get to the counter they will tell you they don't have any vehicles and that the confirmation does't matter. Only response you get in return is "too bad" from the staff. if I could give this place 0 stars I would. DO NOT RENT FROM HERE! read more

Wow! I wish I had checked the reviews before I rented as the proof is in the pudding. Similar to the previous reviews, I reserved a car in advance, went through all the steps to check in ahead of time so that I could bypass the counter only to get there and have to wait over 40 minutes in a muggy parking garage to check in, and another 20 min to wait for the car I reserved. When I got the car it was as FILTHY inside & poorly maintained. Dented up rear fender, interior trim falling off near the seat belt, to name a few. Also found the previous renters personal info in the glovebox. I reached out to customer service and got no assistance. They offered a $50 gift certificate which hardly puts a dent in the $450 I spent on the car plus being late to my friend's wedding while I waited so long to pick up a car I reserved in advance. Rent from National. I would not recommend Hertz to anyone who values their time and customer service. They could care less. read more

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I've never had to wait so long for a rental car! Been standing in line for about 50 minutes and still have people in front of me. They had two employees working when I first got in line, and then one employee left. There are 30+ people waiting and this is taking well over 10 minutes per person. I've never had to wait this long for Enterprise - the last time I flew into Richmond it took less than 20 minutes to wait and get in my car with enterprise. I will never use Hertz at this location again. UPDATE** After waiting 50 minutes the worker behind the desk told me I didn't need to wait and to "go pick out whatever car you want." 1) my name wasn't on the Gold members board and 2) I said "I reserved a specific vehicle type, how do I know you have it?" His response? "Oh we don't have any of your information, just pick out the car you need." WTF! What was the point of making a reservation? They need a better way to communicate that any gold members - even if not on their reservation board - can skip the line and pick up a vehicle. Also, the vehicle I ended up picking still had trash in it. Clean your damn vehicles Hertz! I will never use them again. read more

I have been waiting to leave the garage for over 30 minutes. I am third in line and the line is not moving at all. This is ridiculous.

Pickup was fine. There was only one person at the counter, so it was a lengthy process, despite there being only five people in front of me. However, the thing that makes this a one-star review is that nobody answers their phone. I have never gotten a rental before, nor am I familiar with Richmond. My flight takes off before they open, so I am trying find out how to return the car after hours and nobody will answer the phone. It just immediately disconnects when I try to talk to one of the employees as if they blocked my number. Hertz general customer service were able to give me very vague help, but I have no idea where I'm even supposed to drop this thing off. I'm going in blind, just hoping there will be signs pointing me in the right direction when I arrive. This lack of communication is absolutely unacceptable. I will definitely use a different rental service in the future if I ever stop at Richmond again. read more

I AM LIVID ... if i can give zero reviews i would ! not only did i not get in touch with a representative prior to service for a question due to gas shortage i get all the way here & I can't rent the car because they don't accept Chime credit or debit cards & Now a ($500 Deposit) ! THAT's blasphemy & for this to be the #1 rated rent a car service i am LIVID ! I booked through AAA (3rd party) & I as I was told that in "the fine print" they inquire some restrictions but for Chime to be growing the way it is & accessible to Credit card as it's hard for ppl to get Credit cards ... It's just a bad business move & this is not a good way to handle customers for my first time ever booking for Hertz .. IT WILL BE MY LAST Poor customer service Unsatisfied Customer Unprofessional at counter Vague attitude No extra assistance to customer for non compliance read more

Despite Hertz's stellar reputation, my experience was pretty frustrating. I can only assume that due to the pandemic and a downturn in business (the airport was empty, even during the start of a holiday week), that they have reduced on duty staff. As a result, instead of waiting to complete paperwork and be assigned a car at the inside terminal, there was a sign directing patrons to the outside kiosk for rental pickup. Once there I see that there are 8 parties ahead of me split between the Hertz window and the Dollar window. So I settle in for a wait in outdoor temperatures in the 30's. It took an hour for me to get to the window and secure my car. Not sure why the others took so long to process, I had my keys and was in a car in 5 minutes from that point. The worst part, is that they have another finalization process at the exit gate. Now I was in line behind all of those other groups again trying to exit the garage. This is where they check the mileage, you can document and sinks and scratches, they check your license again, etc. by the time that was done another 30 minutes of my very short trip was burned up. Very cumbersome process to endure. One bonus for me, and why I rated them two stars instead of the one they earned, was they did not have the car class I reserved. This would probably count as working against them but they upgraded me for free. I reserved a "luxury class" which they said would be a Chrysler 300 or similar. None in stock so I ended up with a BMW 530i. This was a nice consolation, but doesn't justify a 90 minute wait to exit the lot after an already long day of travel. Not having the reserved car in the lot seemed to be a pattern for them. While it worked in my favor, harder to say for the lady that wanted a small SUV and ended up with a Jeep or the group that wanted a full-size van and ended up with a Tahoe. In my mind I tried to justify the short staffing and wait outside due to economic conditions. If slower than usual business was the case, one would think they could at least get the reserved cars situated properly. I've had much better experiences with Enterprise at the Richmond Airport. read more

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Very slow process to get a car and then exit with the car It is the worse experience Will not use the service again Recommend Enterprise read more

When I book a reservation at 7 I would hope that my reservation would be met on time. Instead I have to wait more that 40 minutes for the worker to even come back. Terrible service Hertz do better. Gonna go with the other rental companies from now on. read more

It's no wonder Hertz has a terrible Yelp rating. I had a terrible experience with a reservation I made at the Richmond airport. I was on a late flight, and it was delayed 30-45 minutes. When I got to the Hertz counter, it had a sign directing me to the parking garage. There were no employees there. They were closed for the night. The phone number had the regular, frustrating, not-a-human directory that took several minutes to navigate. When the option to talk to a representative was selected, it hung up. I was forced to rent from another company without a reservation, so of course I got soaked on that deal. On the trip back, I stopped by the Hertz counter and explained what happened. They said that they close at 11, and if the late flight is delayed, that's just what happens. They said I would not be charged. A week later, they charged $40 to my credit card and described it as "car dropoff," which it was not, since I did not get a car from them. read more

We were told to choose any car so we we chose a larger Kia. There was no indication it was an EV. We spent hours looking for a working, comparable charger. When we found one, it took more than an hour to charge it to 80%. It's not hard to put a small sign in the car letting the renter know it is an EV. read more

Wish I could give a zero. After waiting 30 minutes in line in the terminal , we were sent to the garage because of bad computer connections. Then stand in the garage for 30 more minutes waiting to be checked out. Absolutely terrible. read more

Horrible customer service at the Richmond Airport. It's bad enough when you are told the reservation you made doesn't actually mean you can get a car, but getting yelled at and demeaned by the staff is unacceptable. read more