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    Hertz Rent A Car

    1.8 (117 reviews)
    Closed • 7:00 am - 11:00 pm

    Hertz Rent A Car Photos

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    Jeep Wrangler from Hertz at Richmond International Airport
    Monica C.

    1st time renting with Hertz here at RIC. I'm a Gold member & found my name on the board right away. Many cars to pick from, so I chose a Jeep Wrangler. Outside was a little dirty, but inside was fine. Less than 3K miles. Easy to check out & easy return as well.

    Massive line to leave; one booth open
    Alexander E.

    Using Hertz has been an absolute disaster. We waited 20 min for a car, and we are currently waiting to get in line to leave. The problem is, there is a solid line of cars in front of us, so we have to force our way in. Terrible arrangement in every conceivable way. And, to top it off, the car smells like cigarette smoke.

    Classic incompetence at its finest.
    Wink B.

    Not only are the desks inside the terminal closed but out here it takes on average 15 mins to rent a car you have a reservation for! It's a classic trend you see all over the America service industry but here this is just awful. I've complained to nothing and I've told our travel office they should not use Hertz but here we are. If you can rent from anyone else you should do it.

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    3 months ago

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    1 month ago

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    4 months ago

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    1 year ago

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    1 year ago

    Great customer service especially for Hertz Gold members. They always have a nice selection of cars that are clean and ready to go.

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    2 months ago

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    7 months ago

    Complete shit show. Disorganized, long lines. Desk attendants slow. Over 30 people in this line but ever other rental agency is good to go.

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    1 year ago

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    3 months ago

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    3 months ago

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    2 years ago

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    7 months ago

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    1 year ago

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    7 months ago

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    7 months ago

    Nobody there, name was on the board. Was within operating hours, just locked up early and left

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    6 months ago

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    1 year ago

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    10 months ago

    Do not over book. Always have to wait at this location for a car. Use a different rental service at RIC if at all possible.

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    3 years ago

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

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    3 years ago

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    2 years ago

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    1 year ago

    Anyone can take a reservation. You need to honor the reservation. That's what separates a real business from a scam business.

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

    I have been waiting to leave the garage for over 30 minutes. I am third in line and the line is not moving at all. This is ridiculous.

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    2 years ago

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    5 years ago

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    6 years ago

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    2 years ago

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    3 years ago

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    Page 1 of 3

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    “The lot is extremely convenient and attached to the Richmond airport.”

    Mentioned in 9 reviews

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    National Car Rental

    National Car Rental

    3.5(73 reviews)
    0.2 mi

    This was my first time renting a car in the US in over 30 years, and National made the whole…read moreexperience super easy. The rental car area at the airport was easy to find and just outside the doors from the main terminal. I have Executive status through my Amex card, so after reserving a midsize car, I was able to skip the counter and choose from about 15 vehicles in the Executive Aisle I ended up choosing a brand new Honda CR-V. I'm planning to buy a new CR-V next year, so having one for an extended test drive during our visit was a bonus. The pickup couldn't have been easier. We just got in the car, stopped at the exit gate, showed the friendly attendant my driver's license and credit card, and we were on our way in about five minutes. Returning the car was just as quick and hassle free

    I rented a car from National and they were great. At the counter, they took care of me fast, and…read morethere wasn't even a line. Even though they had me booked as a compact, when I got to the garage, the guy pointed at one side of the aisle and said I could have whatever I wanted from there. I ended up with a sporty Nissan Sentra SR, which was practically brand new and fun to drive. I had a great experience with National and would rent from them again. Update: when I returned the car, they charged me about $100 for I guess taxes and fees; there was no mention of this when I picked up the car. They even confirmed the price I was initially quoted. I can't complain too much though because they usually nail you for returning a car somewhere other than where you got it, and as far as I can tell, they didn't, but they did charge per mile driven. This causes me to lower my rating by 1 star.

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    National Car Rental
    National Car Rental
    National Car Rental

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    Budget

    Budget

    1.1(32 reviews)
    0.0 mi

    If I could give the Budget car rental in Richmond zero stars I would. I booked a car with Budget…read morevia Costco travel. I received my booking price and confirmation. The day night of my reservation, about 4 hours before, I get a phone call stating that "there may not be a vehicle" for me. I was in complete shock because I was traveling with one of my kids and my final destination was about an hour away from the airport. There was absolutely nothing I could do and I was told the best they could do was for me to return the next day. I was given a customer service number to fully cancel my rental without penalty and that was it. Speak with other customers, I learned that this has happened a few times to people on more than one occasion. Needless to say I do not plan on booking with them in the future.

    This place is terrible. I rented a compact car months in advance, and when I arrived there were…read moreTONS of cars in their lot, but they insisted that the only car they could give me was a full-size Chevy Suburban. This thing was intensely large, and it made parking anywhere in the city a miserable experience. They were unfriendly about it, acting as if they were doing me a favor by giving me any car, despite my reservation. I had to go to another location, taking time out of my vacation, to trade into a more reasonable vehicle. (It also wasn't full of fuel, despite the paperwork saying otherwise.) I found out at the other location that they had done the same thing to another customer the night before, obviously trying to rent these vehicles that no one had wanted and refusing to honor reservations. I don't mind a free class upgrade, but I also don't need or want a vehicle that is completely unreasonable and unlike what I reserved! When I needed to extend my reservation one day due to a flight delay, I was quoted one price for the extra day, but they failed to mention I would be charged a late fee and other charges. Adding to the insanity, they never sent me a bill, so I had to track it down on their website to see why I was charged significantly more than quoted. Finally, there was also a creepy guy dressed like a rent-a-cop at the exit, claiming he needed to see my paperwork, but he was intentionally not speaking in full words and acting so bizarrely that we still don't know if he was a real employee or some sort of scammer..

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    Budget
    Budget - People are standing waiting for rental cars because this location does not have vehicles and is understaffed. The wait times are 1-2 hours.

    People are standing waiting for rental cars because this location does not have vehicles and is understaffed. The wait times are 1-2 hours.

    Budget

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    Dollar Car Rental - Ghost town during business hours ... no one works here. Not at the counter inside or outside in the garage.

    Dollar Car Rental

    1.6(49 reviews)
    0.2 mi

    Ghost rental place with nasty staff not willing to do their job!…read moreNobody at the supposed to be front desk inside the airport....a sign asking to go to another desk, Avis I think....but nobody and another sign asking to go outside the airport.....pretty far to find "Dollar car rental" kiosk with no protection of the customers while raining!!! Nasty not motivated girl at the front desk asked us more money that what were supposed to pay according my printed contract that I showed her....she simply did not care!!! We paid an extra $55 fees! Glad I took pics of our rental car BEFORE to start the engine. This car was showing scratching issues outside its back.... Went back to the kiosk girl who did not care and told me to show the problem to he kiosk at leave... Lazy girl at the second kiosk even did not check on the vehicle issue...she asked me to show her pics of the damage!!! Would strongly recommend to anyone do not do business with this place and if you do be extremely careful, taking pics of all the outside/inside vehicle before to take it......and to do picture when you return it with the full tank refilled to avoid any extra charge in the future!

    I have reserved a vehicle to accommodate a group of 12 passengers for a planned trip. Upon arrival,…read moreI was provided with a minivan that could only seat approximately 6 people comfortably. This directly contradicted the purpose of the reservation. As a result, part of our group was unable to participate in a planned Disney trip, causing both financial loss and significant disruption to our travel plans. I contacted customer service to resolve the issue. While the company acknowledged the inconvenience, they only offered a $200 partial refund. This amount does not reflect the severity of the service failure or the impact it had on my group. I am requesting a full or substantially increased refund for the rental, as the vehicle provided did not meet the reservation requirements and rendered the service unusable for its intended purpose.

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    Dollar Car Rental - Rental started at 7am... it's 7:22 and not a soul at the desk

    Rental started at 7am... it's 7:22 and not a soul at the desk

    Dollar Car Rental - Nobody is ever there for customer service

    Nobody is ever there for customer service

    Dollar Car Rental

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    Hertz Rent A Car - carrental - Updated September 2026

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