Everything went smoothly, I had no issue. I was firm and stern on what I wanted and I got what I expected 11 days for $300 Definitely recommend more than hertz Stay away from Hertz biggest garbage of all time just like Frontiers scams read more

Thrifty Rent A Car - Rental Car - Car Rental Near Me - Chicago, Illinois

Horrible experience, book somewhere else. Hidden fees to the tune of $100. I did not save any money by using them and their practices are deceitful. Boycott them so they go under. read more

Horrible customer service experience. The thrifty employee sent me on a goose chase to find the appropriate car with a toll device. Rather than put his phone down to help a customer to find the appropriate vehicle with the correct equipment, he ran me all over the garage to find the right car. I worked harder to get the car than he did. I'll never go to thrifty. read more

Worst car rental experience. My flight arrived late, Threfry sent a text stating they knew I was arriving late and would hold the car for 8 hours past originally scheduled arrival time. I arrived 6 hours late to find the desk had closed at midnight, no help and worse, NO VEHICLE. I had to Uber to hotel and return th next morning for the rental (Uber costs $85 and $50). My daughter and grandkids had to Uber to hotel, as well ($85), although I could have retrieved them from the airport, with time to spare, had I had a rental vehicle. I will never rely on THREFTY again. read more

I received amazing service from start to finish from Laquantis. He greeted us with a smile. He went over the car choices for the rental selected. He gave the two customers before us the same time and attention but was still efficient. We had a slight hiccup after selecting the first vehicle and needed to swap it. The gate attendant and the staff that checks the car in ran into an issue. We went back to Laquantis and advised we needed something roomier and with powered seats instead of manual seats. Here's a FAQ the inside staff knows the year, make and model but to be fair they're not inside the vehicles that are on the lock. The fleet is maintained by the outdoor staff. You can easily go take a look and walk back in and get assistance. Thrifty and dollar are on level one with customer service. I appreciate him level setting our expectations. He also told us he can make "the ask". It allowed him to under promise and over deliver. I appreciate great customer service. Mrs & Mr Love. I'm not sure what personal cars people are using for click bait but thrifty has a well maintained brand new fleet of cars. read more

Thrifty Rent A Car - Car Rental Near Me - Chicago, Illinois

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1' in OHARE airport no employees at desk and I arrive BEFORE their scheduled closing!!! Cold late no employees no assistance walking in freezing weather for me to sleep in airport really?!? No never again Peace of mind is priceless read more

Rental pkup, price was ok, not too bad although you know their website and ppl will try to sell you all that extra stuff which generally you don't need unless you gotta burn some $$$... but the return was horrible because google maps left me in the middle of the road, I think it was Mannheim, and I was pissed, and the signs to rental car returns were sketchy at ohare because I was trying to follow Google maps only, so thrifty's regional/district bigwigs oughta try it themselves and bitch to Google or give better directions because most ppl rely on their google maps to get around, right? Anyway, I eventually relied on my memory from 15+ yrs ago and vaguely blind-walked/drove my rental car back into the new garage facility and bitched to their on-site attendants which the prob can't do anything abt because it's prob way above their pay grade. read more

If I could give this company and location zero stars, I would. I rented a car from this location and the first car they gave me was completely filthy. When I returned to the service counter to complain, they apologized and gave me another vehicle. The second vehicle was two years old and had a mechanical issue. When I called to complain about the mechanical issue and request another vehicle, they sent out a tow truck driver (which I never asked for). The tow truck driver said there was an issue with the sensor and said there was nothing he could do about the sensor, but the vehicle should be ok to drive. When I returned the vehicle, I noticed an additional charge of $97.98 for roadside assistance. Walked to the service counter to request a discount for my horrible customer experience, and to be told I would have to call Thrifty's customer service to remove the roadside assistance service fee. As of right now, I am still standing at the service desk AND on hold for over 16 mins with customer service, waiting for this issue to be resolved. The customer experience at the ORD location is horrible and I will not be renting from here again! I will provide an update as soon as this issue is resolved. D read more

Thrifty Rent A Car - Dirty rental vehicle - Car Rental Near Me - Chicago, Illinois

Total scam. I pre paid for the car with affirm. The only thing I was told that I had to pay for the deposit when I picked it up and get my husband on as driver. That was fine. I had already previously paid 400.00 for the car. The person working when we picked up the car said the deposit was higher then was stated. So I had to use my bank card. She proceeded to ask about additional insurance and I told her no. We had purchased additional insurance from my company the day of the trip. She didn't want to see the paperwork. She said ok. Had me sign papers. I was just charged another 633.00 and no way of contacting support even though they say that have a chat. That's a lie!!! Thanks to these scammers sucking my bank account dry. I have no $ to pay my bills for the rest of the month. Do not rent from these people!!!!!! Total scammers. read more

I DO NOT recommend. Read your agreement, as someone else also wrote they will add things you didn't agree on and if you call and complain they will give you the run around and not refund you. It's basically a scam, you've been warned. They basically took $427 from me. read more

I rented from this location again and glad that I did!!! First, I attempted to go back to budget due to rates in which were advertised but, they gave me the HARDEST time to the point where I gave up and went to thrifty. I've rented from budget many times before with no problems but, this time I'm convinced that the lady judged me as I looked tired, and appeared a young adult.(which we discussed my age) She kept asking me odd questions with sarcastic remarks with her lovely accent(I give her that)! She left me hanging to work with others, several times. I swear only 2 people out of 7 walked away with cars in less then 10 min. My Id is from Arizona, everyone knows that our expiration dates are approx 20 years out!!! Smh I'm convinced that appearance is everything when traveling(my own opinion) I usually travel looking cute but this time due to my reasoning for traveling, I looked cute but like a teenybopper. Long story short, I'll never rent from budget again and plan to stick to thrifty or others. I wondered why other lines were extremely long and budget had only 4-7ppl at a time. As shuttles arrived! Budget needs to steal employees from Thrifty. PERIODT ( As the millenials say) Anyway, back to Thrifty, Monica and Luke were amazing!!! They informed people on how long it would take for your vehicle to be ready...we may not like the answer but at least they were doing their jobs and letting you know that they will call you when it's your turn. I arrived earlier then my reservation was set for, so I was fine waiting and my vehicle was ready only 30 min after my reservation. Monica and Luke are awesome employees and deserve a raise! I checked in with no problems, received my keys and was on my way! Thanks guys see ya again soon read more

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Read your rental agreement before signing. They will tack on all the fees they can without asking or telling you. He never mentioned for CDW or emergency roadside assistance but they show up on the bill. read more

Beware. They will try to add extras to your bill when you tell them no. They will play stupid and act like they took them off. Do not sign anything unless it's 100% off. Not just the dollar amount. Mine just had estimated amount of 350 ish. Which was about what I paid priceline. So I though the removed it. They are some commissioned con artists. Booked on priceline with no added extras. My cc and car insurance have rental car protection. I didn't need or want their waiver. But some how it made it back on the bill. read more

Reserve a car, skip the line check in online.....yeah right!!! I spent the extra time uploading front and back of my DL as well as taking a picture of my face to "confirm my identity". I chose all the options ahead of time (twice) to skip the line at the airport. All was good, email comfirmation and countless texts saying I was all checked in and will be able to just select a car 30 min prior to prick up with no need to wait in the line. But when the time came, the link did not work and when I stopped by at the counter, I was told that the process I completed only "speeds up" the process at the counter. Not only did I had to wait over 1 hr in the line, they asked ALL THE SAME QUESTIONS I answered twice whlie checking in online. When I called customer service, they told me this only works for existing customers but there was nothing on the website or any communication from them of that fact. When I asked at the counter, they told me I could not check in because I booked through an outside website like expedia ..... Um ... No I did not! I had to go and fetch my own carseat for our toddler from some locker and drag it back to the car too. The car was newer but basic model so not many options and I could not use carplay (it was disabled or not availalbe with this model) and could not charge my phone as it only had the new USB-C to USB-C connection so could not plut anyting in. :( I filled out their survey and got a response that someone will reach out to me to make things right ... its been over a week..... I am still waiting. read more

Reserve a car, skip the line check in online.....yeah right. Not enough people at the counters. Complete fecal theater. All rental car companies draw wind in sharply, but dollar and thrifty are horrible! read more

Do you know how some customer service reps almost seem to relish the misfortune of others (maybe that's the only way they can get any sort of pleasure from life). Well, we found such a gentleman at Thrifty when we tried to use a pre-paid car rental at Thrifty, that we had gotten through wisecars.com. Basically, we arrived to rent a car at the O'hare Thrifty counter in the early summer of 2022, about 2 hours earlier than the appointment date. He asked for identification and other info first, and did find our reservation. THEN he told us two things: 1. we were 2 hours early for our reservation and 2. there were NO cars available at this time, and with a smirk showed me a list of people that 'were in front of me in line for a car'. I then weakly told him: "I have a reservation which I've already paid for....can you help me". His response: "I haven't heard of wisecars.com before. You need to wait here for 2 hours to see if any cars open up. I doubt it though". I did end up waiting at the o'hare rental center for 2 hours, spending the time trying to connect with wisecars.com to help me. Didn't work...basically, I was asked to be the intermediary between Thrifty and wisecars.com, which was weird since they must have connected before to collect my money and transfer the reservation. When I went back up after 2 hours waiting, I intentionally spoke with a different rep...she was a lot nicer and more sympathetic...but confirmed there were no cars, and nothing she could do for a 3rd party rental. To get a refund from wisecars.com, the wisecars.com rep told me I needed to get Thrifty to send to wisecars an email, stating that there was no cars available (confirming that I wasn't a no-show). The Thrifty rep looked confused and stated that they don't stuff like that. At that point it was very clear: Thrifty is forced to work with these 3rd party consolidators to maintain a flow of customers, but they have no intention of helping the relationship and customer when no money has been collected by them. This seems to be an ongoing business practice for many companies in the travel industry (especially in the hotel and car rental sectors): to survive, they must work with 3rd party consolidators to get their name out there, and get business. The 3rd party consolidators win by collecting the money upfront, and then only paying a portion of it to the actual deliverer of services. (I had a similar problem with a hotel and a hotel consolidator). However, if there is any sort of problem, the deliverer of services are blaming the consolidators and washing their hands of it (since they didn't take any money at that point)....and then mentioning that we (the consumer) should have booked with them directly (I'm pretty sure that the associates are told to say this). If working with these consolidators are providing such bad customer service, THEN STOP working with these consolidators!...once you created a connection with them, you should take some responsibility to deliver what was promised. I'm sure all of the car rental companies are guilty of this...but the lowest score on this review is mainly for the bad, tone-deaf customer service that the original Thrifty rep provided. What is REALLY unfortunate is that the executives on both sides making these decisions are expecting their front-line staff to have to explain and/or calm down angry customers when things go wrong. Companies that continue to do this, deserve to fail by lack of business. There is a clear FIX: if you portray a level of teamwork between the companies when taking the original reservation AND money, then make you maintain that throughout the entire engagement. Thrifty did not do this...and I for one will stop using them, because of it. read more

Decent prices on good cars. But the line we experienced was terribly long with only one person working to check people in. With a family of three little kids, it wasn't easy. Be prepared for a wait! read more

So sad. I waited an hour in line then felt like I was taken advantage of. Agent asked if we needed such a big car and she could move us into something smaller. They did and didnt say they were charging us for it. My fault. I was distracted from the long wait. Thrifty, Dollar and Hertz all one that ill never use again. read more

This location is filled with scam artist employees who will charge you with unauthorized additional costs (a common practice for Thrifty, check their history of class action lawsuits). After the attendant mentioned they did not have my car type available he asked me if I wanted to pay for an upgrade which I immediately told him NO. He shows a blank screen for you to enter your credit card with absolutely no rental data or total amount being charged (this must be ILLEGAL). When I get my bill I see he charged me an upgrade fee that I DID NOT AUTHORIZE. Thrifty customer service REFUSES to help and would rather class action lawsuits then fix a $100 charged. Do not rent from this fraudulent place unless you do not care about how much they charge you.​ read more

Absolute bait and switch thuggery!! Booked an SUV months before our daughter's graduation. Showed up at the O'hare rental location. Very long lines. When we got to the front the thug behind the the desk said our reserved car was unavailable but he had another one available for $20 more dollars a day!! We said no and we wanted the one we reserved. He then said we'd have to wait several hours for that one. I just hate that we got played by this goon. This was after a 5 hour flight on our way to a 3 hour drive to Michigan. We didn't have the time to make the necessary ruckus and just ate the scam. Worst con I've ever encountered from a supposedly legitimate business. We'd rate it less than zero if we could. NEVER RENT FROM THIS B***S**T company!!!!!! read more

The employees that work at this location are awesome! Very nice, friendly and super helpful. However all the fees they fail to mention makes renting a car for $50 for less then 24 hours (Yes we picked up at 3:09pm and returned the next day at 1:39pm) now costing an additional $136.05 I call that bad business. The only reason I gave them 2 stars was for the employees which have nothing to do with the prices. Why can't companies be upfront with all the "fees" that are mandatory or not?! Are they afraid nobody will rent from them? I mean we got a 2018 Kia Sportage nothing fancy and it had over 30K miles on it and needed new windshield wipers from the crazy rain Chicago was having. Lesson learned read more

Thrifty Rent A Car - Picture of additional charges not stated when I added the car to my flight - Car Rental Near Me - Chicago, Illinois

Avoid at all costs. Professional scammers. I was in line at the airport locations and thankfully this nice guy (customer) ahead of me turned around and said he overheard they're out of cars. I get to the counter and ask the representative if there are cars, he ignores the question and asks for my drivers license. He then asks me to insert my credit card into the terminal. I ask sternly: but do you have cars? To which he says no and that there's at least an hour wait. He wanted to make me pay then get me stuck waiting! Wow.. Anyway I took my drivers license which he gave back as if I'm losing out on getting scammed, and I got a car in 5min from Alamo. Never again Thrifty read more

Used Priceline to book a car from Thrifty. Paid 299 dollars for 5 days. Got a Chevy Spark (basically the sub compact car). The agent at the counter asked if I wanted insurance. I said no. He asked if I wanted the fuel option and the toll option added. I said yes. I was still charged for the insurance. Called Thrifty and they would not remove the charge. This place is a joke. read more

Thrifty Rent A Car - Do not use this company. Added in insurance which I did not ask for. In fact, I specifically told them I did not want their insurance. - Car Rental Near Me - Chicago, Illinois

Reservations don't count here. DO NOT WASTE YOUR TIME HERE. Stood in line for over an hour to be told "...there are no cars, step aside. Sit down. They'll call me when cars come in. It's not my fault." read more

Thrifty Rent A Car - Car Rental Near Me - Chicago, Illinois

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My car rental itself was fine but the return process was ridiculous! Again believe the bad reviews! I returned my vehicle on time but their return was ridiculously busy for a Saturday afternoon. I drove up to the return lane where there must have been 30+ cars (3 lanes at least 10 cars each) with no attendants in sight around 3p. I was with my children and we stood around for about 15 mins thinking maybe some of the people standing around were agents and just not near us yet. Turns out everybody was just waiting. Finally a guy that maybe did something else for thrifty came by and said "oh it's ok you can just leave keys in the car and go" to everyone. Didn't look like they were anywhere near checking people in and again we were at the end of the line so I made a video of the car w fuel level and leaving the key in the vehicle. After waiting and leaving, I took shuttle to airport w my two children, got thru security and was at a restaurant on my concourse by 4:10p. Checked my card a couple days later to verify that the deposit was released only to see a charge for a whole added DAY! They claimed my car was checked in at 3:50 so I was late- how?!?! There were no attendants and they claimed we could leave vehicles- I assume they come around once an hour or so. I called them and informed them if they don't reverse I'll be calling my CC company. We'll see what happens. Don't waste your time and energy by renting here. Update: they never responded to me and also didn't respond to my CC company...fortunately my CC company thought the charge was ridiculous even if I had been a little late (which I wasn't) and reversed it anyway. To charge like that and then never even respond to inquiries is ridiculous- definitely don't rent here! NOTE: if you chargeback they will send you to collections and black list you at Hertz, Thrifty and Dollar. The "collections" and do not rent (DNR) team are unable to talk to you about any disputes. They say you have to pay first then try to get refund credit. I hated Hertz prior to this so I've just decided not to deal with them under any circumstances anymore. When their collections agency called me I simply informed them I don't plan to pay or rent from them ever again. read more

I reserved a car on Priceline for the price listed on the website. And the I arrived at the Thrifty counter, they asked for a credit card in which I assumed to validate my online purchase. However, they mentioned it was for a $200 hold, much to my surprise. So, renting the car and returning it, I noticed not only I didn't receive my deposit I was charged an extra $200 for damage/waiver in which they never mentioned at the counter. So after trying to call customer service ( which doesn't exist these days) I was lead to submit a form online for my complaint. Just to save myself the mental heartache, I'm just going to eat this one and never rent from Thrifty again. And whoever reads this, I suggest you do the same. It's not worth the trouble and if you're thinking of getting a bargain, do not be deceived , you're not. Rent elsewhere . read more

Well, they got me too and I fell for it. Arrived at the counter 50 minutes past my scheduled pickup (flew all day). Monica gave me the scam "your car isn't clean for 45 min but we can upgrade you". I still had 2 hrs to drive. I was pressured to do it, charged $345 and given a bigger DIRTY CAR. Still had the previous renters old food in it. I'm surprised there isn't a covid protocol when it comes to renting out used cars. The steering wheel was sticky and the windows were super dirty inside and out. Make it make sense thrifty. Luckily I didn't fall for the $57 toll scam she tried to pull. I went on the toll website and paid my $16 myself and blocked my card so they can't charge me anymore. read more

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If it was no STAR. I would have put no stars. Made a reservation when I got to New York please people be careful with thrifty. They run your credit and don't tell you so I didn't have a car when I got there. My husband is handicap. We had to wait two hours to get something else from a different rental company. Poor customer service.... read more

Can I give this experience ZERO stars?! As always, I reserved via Southwest (who included taxes and fees in reservation total) = $474.... When I got there, I waited in line for 1.5 hr only for them to say the car I reserved wasn't available. Now, I've only had this happen one other time (at dollar in LAX) and they're solution was an upgrade from a midsize car to a premium HERTZ brand new compact SUV (amazing service). This time, at OHARE, they made me pay $15/day for a premium Jeep Grand Cherokee. Now when I got to the lot, I checked it out, the car was 1. Too big for me 2. Reeked of cigarettes... so I look around and a whole row of midsize and standard SUV were available. I was advised to take one, and call for a refund on the upgrade. I called. They said they could not do that and I had to drive an hour back for them to remove the upgrade fee at OHARE. I asked three times if it was removed and was told yes it's removed see -90$.... Well we had to extend our rental and when I got the final bill, via email, after return.... I see a charge for $15/day upgrade..... I have been on the phone for 3 hours with thrifty and have been given no solution. I have also been told they don't believe me (even though the receipt on the day of is the one I signed, with the $-90 showing... and the return receipt shows the upgrade cost $175.... with the same non upgraded vehicle!! Not the premium Jeep Cherokee ... like come on. It's easy to solve. But bc they "have my signature and my money they won't refund"..... aka we got your money so f you we don't care if we made a mistake to get it... aka we are thieves and proud. So screw them. I'm addition to the erroneous upgrade cost, they charged more taxes and fees when those were included in my original reservation. Thief thief thief. read more

SCAM - OMG, what a scam operation. We reserved a car on-line at listed price. At the O'Hare airport counter, we were told our $278 - 4 day rental wasn't available and Thrifty agent tried to get us to sign for an $880-4 day rental with an extra $400 deposit - I'm sure after he saw our Am Exp card. Talk about bait and switch - then said we could "wait" until they got one in. As tired as we were, we were not even tempted because we were not desperate to do business with a company that would try to take advantage of tired travelers and people who might have no other options. We ended up renting from Enterprise in the area where we were staying for even less $ - it was easy peasy. I will forever-never try Thrifty again. And will contact the Illinois Attorney General about their bait and switch scam. read more

Possibly the worst car rental location in the world. No option to skip the line for Blue Chip members (which is a free option everyone should sign up for). As a result, you need to stand in line behind 50 people even though you have already entered all your details online and rent from them frequently. Horrible and slow place that will waste at least an hour or more of your time standing in a line served by two overwhelmed employees. Thrifty, you can do better than this crap. read more

stay away from this company. If you wanna wait hours to get your car then you'll be okay. Customer service was terrible.

Waited in line for two hours. One representative at the desk and the blue chip counter at O'hare wasn't available. Thrifty should look to automate this system otherwise they will start losing customers. read more

If I could give 0 stars I would. Absolutely not worth the cheap price tag. After waiting in line for over an hour for the car we reserved, a worker came out and told everyone there are no cars available and we would all have to wait. He could give us no timeframe that we would need to wait for, and offered nothing to anyone as far as a solution or compensation. Absolutely ridiculous read more

Took us 2 hours to get our car we had reserved on a Friday night. There were two people behind the counter and only one was working. The line was outta door. This is horrible customer service read more

Like any car rental place, they always try to up sell you on additional insurance coverage that you do not need. We made the mistake of saying both of us would be driving, so we had to pay $10 extra per day. We also got sold on the pre-pay toll feature, which was $10 a day. We declined the insurance and the pre-paid tank of gas. When we went to get our car, we'd been given the number of a slot our rental car should be in. Inside was a key but no automatic toll box on the front window. because we had paid for that, I had to return to the office and get a guy to come out and check and then go get me one. Once finally in the car and at the exit gate, the security lady tells us our paperwork doesn't match the car and to take it back because we'd erroneously been told to take the wrong car - one for the Dollar rental company that shares the lot with Thrifty. We then had to go back and return it and get the correct info for the actual correct car we'd rented. That wasted about 30 minutes that we could of been on the road to beat mid-day rush hour traffic. When we returned the car, I was charged $60 more than I should have. I was angry but the cool lady at the counter explained that we'd gotten charged for an extra day (because we'd returned it 5 minutes late, literally) and that the extra person and toll add-on's were on there -but that she would take those right back off, and she did. That eased my mind and I think it could have been much worse (I could have had to dispute that addt'l $60 on my credit card), so I would possibly rent from them again, if the price is right. read more

This place is a scam. They lied to me and said they didn't have my car available after that made a reservation. Then to add it would be another hour to get my car after standing in line for an hour. They said there were others ahead of me waiting for their cars. When I asked if they had any other cars they offered a small suv. I took it because that's all they said they had. When I went to the garage to get my vehicle there were a dozen cars they could have given me. See photo. There was not one person waiting. They lied to me and when I called customer service they said "sorry you signed for it" and there is nothing they can do. I told them there guy lied to me but they didn't care. I think the one star I gave them is generous. I will dispute this on my Amex and never use them again. They suck!!!! All I wanted was my 40.00 up charge back. read more

Thrifty Rent A Car - Cars they should have rented to me - Car Rental Near Me - Chicago, Illinois

Do yourself a favor and DO NOT rent with them! They are shady, and will add in fees and charge you for insurance even when you have your own. I called immediately to let them know to take the insurance off and they told me I would have to wait until I returned my rental to have that taken care of. When I returned my rental, because there was no one there to speak with, I called back to confirm it would be taken care of. They told me they couldn't reverse the charge and wouldn't even let me speak to a supervisor or manager. TERRIBLE customer service!! read more

Thrifty is running a scam where they undercut their competitors severely on price to lure you into making a reservation. Then when you get to the car rental facility, the line will be a 1.5+ hr wait with one person working the desk, and then they will be out of cars. Save yourself the grief and rent from any other car rental agency at O'Hare. I walked over to the Alamo desk and had a car in 5 min, and they worked with me on the rate even though I didn't have a reservation. read more

Awful experience. We waited in a long line for an hour just to be told they were out of cars but hey they're holding a $500 deposit on my card so I have to wait until a car becomes available. I'm not even sure if the car was throughly sanitized by the time we were able to get the car. Their customer service offices were also closed at 2 pm on a Thursday so there was nobody I could speak to about the issue. Zero stars and back to Enterprise I go. read more