Run! Don't walk away. This is NOT a resort. There is a very small portion of this facility that is used for Interval International resort exchange. The majority is rented out to low income or disabled people. I found a woman literally passed out in a car in front of the unit my family stayed in. She was clearly under the influence, folded forward in the front seat, a cigarette in her mouth broken from when her face hit the gear shift. There was a broken down, denied, paint peeling car in a parking spot in front of our unit that didn't move the entire time we were staying there. The "gym" is gross. Ancient broken equipment. No towels. Nothing to sanitize before you use the equipment (if you can get it to work). Tbere is seldom anyone in the office to help if you have an issue. When there IS someone they don't help - even if they could. The resort doesn't hesitate to tell lies to get people to stay. For example, the website says you can purchase high speed secure internet for the week. False. There is no high speed internet. There isn't even internet to be purchased. The "open" internet has no internet connection. They have people staying here who are just plain nasty and they bring more people (who don't live here and who aren't resort exchange visitors) who are running around, yelling, leaving trash and belongings wherever they happen to land. The midweek tidy up is a joke. They didn't clean anything ... dishes, shower ... nothing. They left a stack of towels and put some in the wall holder. The shower broke so we couldn't even take showers - had to use the tub. The good thing is that maintenance came quickly to fix it. The inside of the unit is pleasant, but nothing fancy. The TVs aren't smart .... and why would they be? The internet doesn't work. There is a tiny DVD player connected to the back of the TV and it sits on the table where you are supposed to eat. Why? Because the TV is wall mounted and there is no credenza, tv table or anything under the TV to put the DVD player on. If you want to move the dining table away from the wall and actually eat at it, you have to put the DVD player on the floor There is very little counter space. And what little is there is is occupied by a microwave, tiny toaster and plastic coffee maker. Glass wear is on a glass shelf that looks like it hasn't been dusted in months. Finally, this "resort" (not) is in a very sketchy neighborhood. I do not hesitate to say this is the WORST "resort" I have ever stayed in ... for this pit, I exchanged my unit in Hawaii. I'm just disgusted! read more

Thunderbird Resort Club - Spider in bathroom. - Resorts Near Me - Sparks, Nevada

The ladies that work the front desk are extremely rude! Along with having house keeping leave by 4:30pm and leaving guest with no way to get new towels until the next morning. When we explained the situation they just said nothing we can do, you have to wait till morning. Been staying here for 20 years and it has drastically changed not worth spending your money here for how customers are treated! Along with dirty rags in our clean room left in the window seal with spiders in the bathroom and pincher bugs in the living room very disappointed...Save your money go else where read more

We signed our contract in 2004. Use of the Thunderbird facility at that time was nice. Great staff and location. We moved to Ohio in 2012 and paid our fee's so family members in Nevada could use the resort. As time went on it was harder and harder to book a room. Fee's have doubled with no improvements or end to deterioration of resort. We have been Platinum members for over 10 years. Very disappointed in this investment. Have tried to contact management to get out of our contract but call are never returned. If anyone would like to take over this contract or know of a way to get out from under this obligation please contact me at rodriguez0749.er@gmail .com / 775-304-2586 read more

They canceled our reservation an hour before we arrived for our weeklong stay. We booked thru expedia about 3 months prior so it was very disappointing when we were already stressed out about a weeklong trip with our son's baseball team. The hotel staff was very polite in letting us know they had a "maintenance issue" that affected a few of their 2 bedroom units. They informed us had no other rooms available and we were out of luck on a busy Reno weekend. read more

Nice place to stay close to the casinos Be careful not to get tricked into buying a time share When you can rent a room for half the price read more

Thunderbird Home Away From Home: I quite enjoy spending time here after long days and nights getting up to mischief in the Greater Reno Area. Walking distance to the Western Village Casino, the Sparks Marina (complete with walking and bike trails), SCHEELS (Mom you don't need another one of those, stahp.), and the Nugget Casino, Home of the Rib Fest, is about a mile's walk. My bf usually handles the Check In part when we stay at timeshares, since he's the member. It works out for me because the whole video conference experience is peculiar. Patience is key. If it malfunctions enough you may find yourself snuggling a complimentary bottle of the finest red table wine. Score! Rustic in appearance, the furnishings in the rec center and lobby remind me of a comfy cabin that also has a popcorn machine. They've got a tv, games, books, rental movies, and magazines for the wait. Outside you'll find a pool and hot tub. The pool is on the smaller side and always seems to have floating balls of hair that I swear isn't all mine, but is still a relaxing experience on a hot summer day nonetheless. Not too far away is the massive BBQ area where they do complimentary burger n hot dog lunches on Sunday afternoons (Memorial Day through Labor Day/Rib Fest Weekend), a must if you're staying through the weekend at the Bird. The Condos, many of which were recently remodeled (the last time we stayed here, in July, there were new couches and carpet), are large and in charge, with multiple stories and bedrooms, multiple bathrooms, a living room, dining area, and kitchen. The kitchen is well-stocked with appliances and implements, but I would caution you to bring your own pans. We ran into cruddy pans at another property, but not the Bird. They're just owned by the same folks. There's a cook top, oven, microwave, coffee maker, fridge, garbage disposal, and dishwasher. Likely I'm forgetting to list some stuff. They have a gym if you're in need, which is on the smol side but offers a few machines and weights to work on the swol. I fancy a walk around the Marina and a stumble home from the Casinos, personally. Here it comes. I know you were waiting for it: Thunderbird is Go. Have yourself an affordable good time! Personally, I really have enjoyed my time here and the people I've spent that time with. Blessed! read more

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there on RCI exchange in July 2024 Front desk rude. when saw unit had spider webs and spiders asked for another unit was told nothing. place. very filthy. unit full of spiders and bugs. outside light not working called two times never came to repair. rail to go upstairs very loose dangerous. called no response to repair asked for clean towels front desk rude about it. play room with pool table full of ants all over the place. could not sit on chairs outside filthy and full of spider webs they have people that live there year round. not a resort at all. hopefully RCI will look into this. claim they have grills well two were out of order and the other two did not work. called for a pan or broiler so to cook hamburgers was told nothing available. I was told could not complain about something because I was not an owner. read more

Update Aug.22. We were moved to an updated room which is much cleaner. The carpet is still stained but not dirty like the previous room we had. The appliances are all newer. As are the TVs. The TV in the master however has LCD damage that causes lines to go through it but at least it's a newer flat screen. The folks that work here are very friendly. The grounds are beautiful. read more

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We traded our Marriott Hawaii timeshare into Interval and made some late moment reservation to this place as it was the only available place we could drive to. The parking lots are all beat up and broken. Homeless people living next door near an empty hotel. Our room is old and worn out. The dishwasher hangs loose out of the cabinet and the kitchen faucet is leaking. And they asked if we would sit in a timeshare presentation for $100. Towels are clean and thick. Plenty of hot water with the hot water unit in one of our closets which I don't mind but still weird. They do have decent dish ware and appliances except for the broken dishwasher. Roberta the concierge was nice and it's also a plus this place is gated. Now I just realize why I needed an antihistamine when I got here when all our clothes were covered with cat hair and I'm allergic to cats! Changing rooms today after 3 nights being miserable and hopefully there weren't any cats staying in the next room like this one. Down to 1 star. We were in Room 313 near all the construction going on outside in our building. We switched rooms to a newer room and it's night and day difference even as they are the same layout. Still mad they gave us a run down cat infested room to begin with when they could have given us this room to begin with. Up to 2 stars. read more

Thunderbird Resort Club - Dishwasher not attached to cabinet - Resorts Near Me - Sparks, Nevada

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Thunderbird Resort is a timeshare adequate for those who don't like the smokey casinos. We arrived around 2 am at the gated entrance which makes one feel a bit more secure being across the street from a mobile home park. Once they buzzed us through, I walked into the registration office. I looked for a person at the desk, but I only heard a male voice that said "I'm here just walk up to the desk." Fear and confusion mixed in with curiosity had me walk forward. I saw a big screen monitor behind the desk. The voice then went ahead and gave me instructions on checking in. Let me clarify, I saw no human during my check-in. Only heard a voice. When our room keys shot out of the dispenser and the voice said thank you, I replied "thank you robot or human?" The voice laughed and said have a good night. This was the strangest check-in I ever experienced! We had a ground floor unit. You walk in and there is a distinct odor between smoke and cleaner. The furniture is severely outdated! The room has an apartment feel to it, an apartment you know you don't want to stay in for too long! They do what they can with this place. Staff is polite. Amenities are not up to par with most timeshares, but it could be perceived to be better than the Reno hotels if you hate the casino smoke. Definitely don't expect 5 star amenities, but overall not a terrible stay, just not preferred. Hopefully they decide to update this property! It has potential! read more

Club QM is now going to close the Thunderbird Resort. I've been a member there since the 1980's. Had many great family times there. First they turned the majority of the 1 Bedrooms into rentals, did that lower my home owners dues, NO. Then the majority of the two bedrooms were turned into rentals, Did my home owners dues go down, NO. Now they are liquidating the whole complex. When ever they sold the other units the management took the money and threw it into their other resorts. This is the only resort where you can let your kids run around and through the ball around and its a very safe complex. The Thunderbird has slowly gone down hill. Besides them closing down the Thunderbird for Club QM owners the home owner dues for the Platinum member for 2025 are $2,441 and they put on a special assessment on top of that for additional $969.66 total $3,410.66. So close down my favorite resort property in Club QM and give me a special assessment. Club QM miss management YES. read more

* For timeshare attendees: read my section below. * No frills place. Everything is dated but functional. * Tip: Bring quarters for laundry soaps or ping pong balls @ recreation room. Since there's no reception live person, no one can get you change! The weirdest thing- TV Agent Check in / Reception: ----------------------------------------------------- * Video TV screen "Reception". Checking in to the hotel is being done by a TV screen (see pic), with a live agent on the other side, who is supposedly "around the corner in the corporate office". * As weird as this may seem, I was told that they've been doing this for ~10 years to cut costs. * Again, as weird as this may seem, everything worked without issues @ check in or out. When the TV agent said , "activity sheet and your keys will print out at the printer your right" ... everything got printed and keys popped out of a machine without issues. The Decent/ Good: ------------------- * We were in a 2-bedroom townhouse. Though dated and simple, everything is clean and functional. * We asked for extra towels twice during our stay and housekeeping delivered towels rather quickly. * Nice convenient location, free Wifi, decent pool with a nice hot tub especially for the winter days! * Reception area has free DVD and free books that you can check out during your stay. * Decent recreation room with 1 pool table, 1 pong pong table, and 1 foosball. (being quarters to purchase ping pong balls) * Free laundry next to recreation room (byo soap, or buy for 4-quarters) The bad: ---------- * This is a timeshare resort owned by QM Resorts. When you check in, the "concierge" (Tammy) will try to get you to sign up for a timeshare session. In exchange, you will get ~$100 in tickets, dinner or cash. * Take note that Tammy has no interest in helping you with anything "concierge"... she's just here to sign you up for timeshare prez. * Our experience with the timeshare was not good. * We had initially purchased, only to review documents that same evening and found that ABSOLUTELY NOTHING in ANY of our documents eluted to what we had actually purchased. (Red Flag 1) Once we got back to the unit with our "vacation binder", I THEN noticed that we were also not given a copy of what we had signed. (Red Flag 2) * When I had noticed this, I was not initially concerned as my sales agent (April) had indicated to me that she would: (1) call me at 11AM the next day to follow up on any questions (2) I texted her that same afternoon expressing my concerns, thinking that we could resolve the next day when she calls me... * Well, the next morning came and gone and I never received a reply. (Red Flag 3) Thinking to myself, if something smells fishy, it probably is: (1) this is the time that I will receive the best service, with the absence in replying and the failed promise to call, it will be a rough road ahead (2) all verbal communication were not written down in paper as they said things were (Red Flag 4) (3) discrepancies in what's in binder compared to what's been verbally communicated to me (Red Flag 5) (4) if I'm concerned enough to read through the binder, this must not be good (How manny Red Flags do I need?!?) * Long story short, we did cancel our purchase the next morning. (law requires a 5-day waiting period) * I can't really speak to how good QM Resort is as a timeshare or how good their trading power is. But I was told that with the purchase, you will not have any issues staying in the Marriotts or Ritz, worldwide, of your choice at the week & time that you want. No problem. - Hawaii? No problem! - Maui... just make sure you call 4 weeks+ ahead! - Easter week? July 4th week? No worries at all! *** Of course these were only verbally communicated and not written down as I had indicated earlier. Sound too good to be true? My advice is just be careful, do your homework, and make your own judgement. For me, greed got the better of me, but my senses kicked in later and I cancelled the next day. All things related to timeshare aside, overall, I thought the hotel was decent, clean and functional. I may stay again but will skip the timeshare next time. read more

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I can't figure out how to change my review. The manager never got back to me after I left multiple messages!! They charged me $250!! I had to change rooms because I almost died from the railing not being bolted to the wall, among other things! This place is old snd dangerous!! Please be aware especially if you have kids!! They accused me for putting a stain on the wall that was already there!! They also said the Dairy Queen blizzard that we didn't get completely cleaned by the garbage was puke!! Complete jerks, ripping me off!! This place is a joke. read more

Why anyone would want to buy into this dump is beyond me. The rooms are totally outdated, dirty and have insect problems. Wouldn't stay here again for free let alone buy into this mess.​ read more

The Thunderbird "Resort" is a hybrid low-income apartment complex with a virtual reception "front desk" surrounded by trailer parks. The buildings and interior design are dilapidated from the late 80s early 90s. The beds squeaked and creaked. The sofa-bed mattress was stained and the old springs made it impossible to sleep on. I never heard back from the manager regarding my mattress complaints and was compelled to purchase an air mattress at the local Walmart. The gym equipment and decor has not been replaced since the mid 1980's. I was able to get extra pillows and towels. Toilet paper, dish soap and paper towels were also in abundant supply. Heater and appliances worked well. read more

The worst MOTEL I have ever been to. This is not a resort by any means. I booked for a week and left after 2 nights. the furniture was gross, AC did not work, dishes are dirty, shower leaks, and sinks won't drain. The pool is green and has been closed for the last 3 years, game room is closed and gutted. I would not stay here if it were free! read more

It's not upscale, but it's a perfectly suitable base for a few days of Northern Nevada debauchery. Yeah, the carpet is British racing green http://en.wikipedia.org/wiki/Category:Shades_of_green and the decor is dated, but my parents are owners so I stay for like $40 bucks a night in a 2 bedroom condo that sleeps 4 or 5 easy. WIth a full kitchen and readily available gas grills in the courtyard, some good times can be easily be had with little imagination. Do not underrate converation with geezers. They have unlimited insight and are too old to give an eff. I love that. Thunderbird is go. read more

As of June 2021, pool and jacuzzi are closed and not maintained, the reason, "due to Covid." (Every other pool in Reno is open! Laundry facilities are closed. The Thunderbird check-in office is closed due to a fire in November 2020. The directions are where to find new office are vague and in a completely different resort. The room was not cleaned properly. There was sticky stuff on the kitchen, under the bed was covered in thick dust and debris. These units have laminate flooring, so easy to clean!!! Why not clean them??!! We asked for them to clean and they said No "due to Covid restriction." Our room key suddenly stopped working and we had to walk to office to get a new one. The bed was very comfortable, towels were provided when requested (not in timely fashion, the next day!) The fridge, microwave, and A/C worked. The grounds are well kept. read more

UGGGGGGGHHHHHH DO NOT BUY INTO THIS... This is the worst scam I have dealt with. UGLY - NOT Updated Rooms... DIRTY GROSS the people ohhhh they are winners - we have been waiting since September to get our TITLE - with sooooooo many stories of Fed Ex lost it yet they can't give me a tracking # - walked in and they said they just mailed it then get a email that oh no Fed Ex lost them - bad bad bad read more

We left early disappointed. The temp was in the 70s and 80's while we were in Reno and had hoped to use the pool. Unfortunately it was closed due to a fire, but we were not told before we arrived. We had called 3 times before we arrived and not once had We been told the pool was closed. We had asked to have the manager call us, but had not heard back. We were supposed to stay until Friday but ended up leaving Wednesday. You should really make it a point to let people know that the pool is closed so they can make a decision on whether or not to stay at Thunderbird Resort. On the plus side the staff was really friendly and The room was nice enough, we had the 2 bdrm, 1.5 bath and it had all the amenities we needed. read more

So, my husband and I got a free weekend here so they could try to sell it to us... OMG! It was awful! The room they gave us was NOT one of the remodeled ones. It was new in the 1970s. The carpet was brown and stained. The cabinets were scratched and messy. The "patio" was a 4x12 concrete pad surrounded by a 6-foot fence, with 2 AC units and 2 plastic chairs. The smell was ... like your grandma's 1970s mobile home. The couch was from the early 90s and ate you when you sat on it. The AC ran 6 of every 10 minutes and sounded like we were trying to sleep next to a jet airplane. The only nice thing in the room was the appliances, which were new stainless steel. They toured us into the remodeled units, which were much nicer but still not what I would call "resort". The grounds were mature if slightly overgrown. The pool and spa were very small for the size of the "resort". The driveways were broken up, patched, and potholed. Overall, I would rate this about a cheap Motel 6, and in Sparks. The only thing Sparks has going for it is it is near Reno, which is not saying much. Ugh! So bad it will be a source of hilarity for years to come. read more

My family booked this resort off of Groupon. I wondered about the safety of the resort since they didn't have a live receptionist when we checked in. I thought maybe we arrived so late they only used video check in. Then I realized there are no staff on location other than the cleaning staff. All the furniture is dated but all in all it is a good place to stay short term. I would not necessarily classify it as a resort but it was nice for what we needed at the time. read more

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An amazing stay! These are legit full apartments at the same cost as Super8. I can't recommend them enough. While you can check in after 10 pm I don't recommend it. It's a bit harder. The check in process being done over a webcam does mean it takes a bit longer unfortunately. read more

Would never have stayed here had I read the reviews before booking a long term stay. Things started going wrong & breaking down from the first day! All attempts to get them repaired properly were either ignored or inadequately attended to. They give your unit free WiFi for the first few days then block it so you will be forced to "upgrade" for $5 per day. But they won't admit they do that! I spent hours with tech support over the phone to no avail. All of my 4 devices were limited in access unless I walked out the door & easily caught the WiFi signal! Beware this "free" WiFi scam. The whole resort is like a Hollywood set. At first glance everything appears sparkling clean & well maintained. It's anything but. Furniture is decrepit & decades past being junked. Old school tvs in bedrooms don't work nor remotes nor DVD players. It's a shame too because you get the impression the workers are trying their best (they're not) or just making excuses so you will overlook these issues. Many things are unusable including WiFi access inside your your unit. The resort is a seemingly appealing property with many concealed flaws. Disappointed is not strong enough word. Disgusted we spent so much money for something we could not fully enjoy. read more

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As a Reno resident who had to work late the night before thanksgiving, I wanted my family from out of town to come stay in the area. We picked the Thunderbird Resort. The pictures in the website got us all excited to stay in what we thought was a luxurious resort. Once we showed up to get our room... We were quite disappointed. We reserved a one room unit with a kitchen. Our first impression was shot when we realized the front desk attendant was a live video feed, no human interaction. As we walk to the second floor of the resort, we see what looks like a sewer stain on the ground by the entrance. On the ground next to the front door is another discussing stain. The room itself is so out dated the appliances barely work. The oven door doesn't properly close and causing it to not retain heat. The carpet smelt like stale smoke and the kitchen sink constantly dripped We called the front office to complain about the issues and nothing was done. See pictures attached for what we dealt with. Will never been putting family up at this resort again and will warn those who wish to stay here. Very disappointing. read more

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I was at the resort 2 days. we left and my credits card was billed for the 2 days after we left. management would not refund my credit card. Tim picked up the issue but after 2 phone calls he dropped it. very dissatisfied will the resort. read more

My wife usually books rooms on Priceline.com for our hotel stays in Reno. She usually gets good deals and occasionally the Thunderbird Resort Club will come up. I was impressed with out two story "hotel" room as it was actually a very large condominium! Clean, newer carpets, comfortable beds and couches, nice linens, and very clean grounds. The only thing that is weird is having to check in and not dealing directly with a person. It's all done via the telephone. Kind of strange even when we had to get a new room key when ours didn't work. The "person" that helped us didn't even ask for ID for our new keys. I like being a guest at a hotel and part of the guest experience is interacting with friendly staff not a voice from who knows where. read more

Its Friday July 28th, 2017 and after eight hours of traveling on California's poorly maintained highways we managed to arrive at our destination. We have been RCI members and well-acquainted with the time share business over twenty five years. The reservation was made months in advance with the confirmation of a lower level unit. On the day we were due to arrive I again contacted the resort and confirmed the lower level unit. Naturally I felt secure following knee surgery that the resort would have documented the fact that I had confirmed this requirement. I reviewed this resort based on pictures and comments from the RCI website that were available at the time the reservation was made. The pictures I have attached represent a accurate caption of what to expect. At this point we are reconsidering our membership with RCI Platinum Services. This resort should not be offered to RCI members. * Upon our arrival we approached and entered the gate without identifying ourselves. The gate simply opened. I entered the registration lobby area with no human presence anywhere and was greeted by a salary savings large computer monitor remotely operated by what appeared to be an employee. The female within the screen requested my name to which I replied. At that point she instructed me to retrieve the plastic key cards and documents that were just printed. My room number 298 would be on the map. After carefully studying the map, driving then walking around to what I would assume to be a lower level unit we were unable to find room 298. Unable to seek the assistance of a monitor within registration I began to look to the second level and discovered our assigned unit. It's now 11:30 pm. We entered the unit and truly felt we've entered a third world nation. Motel Six has better maintained units. At first glance from the popcorn ceiling to the appliances from the seventies I began to have very negative thoughts towards the remaining moments to follow. The carpet was original from the day of construction and unchanged. Visible stains on the carpet were observed throughout the unit. The stench of a hamburger stand with a plugged grease trap emitted upon entering. The A/C filter resembled a bio hazardous petri dish. The furniture was original as well with no evidence of ever being replaced from the day of original construction. The restroom was clean however it lacked proper maintenance and upgrades. The wife awoke the next morning and was greeted by a sizable spider in the restroom sink. As we left and re-entered the resort several times during the week the security gate system was questionable. We didn't have to use our room key, depress a button or identify ourselves. We observed either a hand, flash of a moving body or nothing at all when the entry gate was opened. Conclusion, anyone has accessibility to the resort. Which explains how the family which previously stayed here had their truck stolen. The grounds are beautiful but lack again in adequate maintenance. Our unit sidewalk area below seriously required power washing to eliminate the sewer stains from the plug or cap nearby. Throughout our stay we observed a shortage of staff services which resulted in the severe lack of quality in this resort. For the price of my RCI membership and timeshare I would have expected more and received a lot less. RCI website pictures were severely outdated if not fake. read more

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I was charged $500 for one night! Management insists we smoked in the room and stained their couch! Also, charged for two missing glassware! Entering the room had a musky smell. Accused of "urine" yes urine on the couch, and missing cups, along with smoking inside. I spoke to the manager and they insist they had to deep clean and have pictures. I can not confirm those pictures are of the unit we stayed in. There was a heavy police presence where we couldn't enter the Thunderbird because the police had it blocked off. Their was a 3am altercation with people screaming with ambulances, and police being called! Management was not scathed when I mentioned giving an honest Yelp review. I could have stayed in a high rise hotel with amenities for less than the Thunderbird backhanded me for! Poor customer service! Never again! I am local and will word of mouth to save anyone the money, time, and inconvenience this "resort" claims to offer! read more

Checked in Sat. 21st Very surprised by a virtual receptionist check in. Amazing but I was quickly put to work being asked to check the printer. My parking pass didn't print. The room was perfect. Very comfortable and spacious. We were gifted a tour by the owner of this business. That was special, he is a very nice man who thinks ahead and prepared for his children. That's one note I will take and do the same for my children. I also met his wonderful and spark of fire accountant, and business partner MJ. She was a joy to be assisted by. Fun loving lady. The business trip is a very well planned idea. Hence it's successful record of owners and my friend signing a deal to own his own business. Congratulations Anthony! Wishing you the best! Make Money! read more

Terrible, Terrible and Terrible! Do not fall for their presentation as I did. It's been a year and I've spent Over $3,000 with nothing to show for it. To top it off I received a letter today telling me my maintenance fees and gone into collection. Not a phone call, a warning letter or email, nothing telling me this was going to happen. We we're lied to, never once was I told that a studio buy in was only located at one of their locations. To upgrade you have to use 2 nights to get 1 night for a lousy outdated 1 bedroom. When we joined last August I was forced to pay a full year of maintenance fees for 2019, even through I joined in August of 2019. This was not told me one time during the lovely presentation and I received a letter in November telling me I was already behind in my maintenance fees. I'm very upset by this experience and i need a way out! read more

Love the Thunderbird Resort in Sparks Nevada. The pool hasn't been up and running since the beginning g of COVID so I hope that gets back soon. We love spending time there read more

We booked 1 of their condos for our anniversary weekend, this past weekend. We were pleasantly surprised upon arriving there. We have spent more money on a suite with less perks. The condo was clean, packed with supplies and the area was clean and straight. Nothing better than a full kitchen, dining area and a wood burning fire place!!! What a cute little hidden hot spot right in our little community!!! read more

Wow, the service here is spectacularly bad. You check in over the phone, probably because there's been so many angry customers here. Check in time is 4, incredibly late for us with kids. We showed up at 4, and they told us our room would not be ready "for a couple hours." We have ice cream we bought to put in the kitchen and now we're waiting in the car in the heat with no room and no apology either. But that's not all, there are a half dozen others who are not able to have their rooms either. What a disaster. read more

SCAM ALERT Prior to arrival we were promised a lot of stuff- $$ and a dinner/show Upon arrival we checked into the '70's revisited decor UGH When we awoke there wasn't any coffee We attended the presentation and sleazy salesman kept touching my partner- creepy to say the least. They want you to buy weeks of vacation time and miraculously they found us a "great" find someone is trying to sell one for a low low price.YEAH BECAUSE NO ONE wants an outdated condo; it's embarrassing. After the sleaze-fest we were presented with a check for $80 and they said "You can buy tickets and dinner with the money "What a hot dog and a coke and balcony seats? They ripped our time off and turned us off. This "resort" is far away from Reno and it's ugly and so are the sales team. read more

My booking was from yesterday for a week of stay. I arrived one day late, and my room is still not ready. I have been waiting for an hour and a half, for the management to get air conditioning to my room which was supposed to be ready a day ahead. There is no receptionist, except an online agent. The manager is cleaning rooms, per housekeeping. And none of the sales agents stopped to check on the status of my booking because their main interest is in the selling of their timeshares. Please don't get a timeshare at this hotel. read more

Time warp. I guess I'm just accustomed to the contemporary. Upon entering the gate, you need your credit card or room key. The person that works the reception appears on a screen if you need any assistance at the gate. Now, for checking in.. The same person on screen at the gate is at the front desk still.. ON SCREEN. A large screen is at the front desk interacting with you to get you checked in. She tells you where to grab your keys and where to pick up your parking pass. Hopefully the parking pass won't be jammed in the printer and you'll get the right one. We picked up the wrong one so we thought our room was someone else's. We tried entering the room and saw other people were already in it. So, we returned to the front desk and learned our real room number. The room had a kitchen, bathroom, and living space downstairs that led out a sliding door to a small deck. The upstairs had two bedrooms with a bathroom in between, not adjoining. It's a serious throwback. Tiny TV from the 80's, no cable. They did, however, have a DVD player. The kitchen was fully equipped with utensils, pots, plates, etc. Some of the utensils were dirty. No sponge to clean them.. just the dishwasher but who wants to run the dishwasher for a few utensils? This place needs to be updated BADLY. And "resort" should be removed from the name. read more

Room was filthy. No amenities. The place had a fire which affected building power so no sports complex no laundry and believe it or not no ice machine. The fire was 7 months prior to our staying but we were not informed that the main gate and the front desk were closed. Drove around for 5 minutes trying to find check in site. FYI it is the salon. read more

I am HAPPY to report that Thunderbird Resort is updating their rooms. They have put new carpet in, updated their kitchen appliances and put a nice flat screen tv in the main living area. For the two-bedroom units, they have put tv's there too! This is accessible to members only or friends/family of members, but it's a nice central location depending on what you like to do. If you have a room on the courtyard, it's a nice place to let the kids run and play while you are still in the room if you want. If you want to check it out, call and tell them I sent you...per my review of course! The great thing too is if you don't want to stay here for the week, you can exchange to travel anywhere else in the world. We get the best of both :) read more

Don't come here if you're physically disabled. My husband has a disabled placard, and we were still put on the second floor - and there are no elevators. I asked to be moved, and the TV screen couldn't accommodate us. No mention was made of the lack of elevator or the need to specify a first floor unit when the reservation was made. In fact, this place looks like a converted apartment complex from the 1980s - someplace I'd live in my college days when I'm broke. We are not impressed, despite the "amenities." Good thing this was an exchange from somewhere else and we didn't pay very much. And really, WHO puts carpet in a kitchen/dining area? Terrible idea when you have young children. read more