This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Another year visiting this place, and unfortunately, not much has changed since my last stay. We've…read morebeen here since last night, and I wanted to share some of our experiences. The room was okay--nothing special, but no major complaints. The Starbucks is always packed, which seems to be the norm here. Today, I visited the Second Street Marketplace downstairs. The young employee who assisted me had very poor customer service. He didn't acknowledge me, didn't offer a bag for the items I purchased, didn't say thank you, and seemed more interested in chatting with his coworkers than helping customers. Based on what I observed, I wasn't the only customer having issues with him. We also requested housekeeping service for our room. We were informed there would be a charge, which was fine with us. However, after the service, the room looked exactly the same. The bed was made, but that was about it. Now, let's talk about the restaurant downstairs. I ordered a steak, but they brought me chicken instead. I clearly told the waitress I wanted steak. When I pointed out the mistake, another older employee insisted that what I was served was steak. I'm pretty sure I know the difference between chicken and steak. Fortunately, Teddy stepped in, listened to my concern, apologized, and had my order corrected. That is what great customer service looks like. Even our waitress suggested that I just eat the chicken, but guests should never be told to accept something they didn't order. The casino and the room itself were good, and I enjoyed those aspects of my stay. However, many of the staff members could benefit from additional customer service training. To corporate, management, the CEO, owner, or whoever is responsible: please invest in better customer service training. Your guests deserve a better experience. #CustomerService #Management #Hospitality #GuestExperience

Staycation after a banquet was perfect. We didn't have to drive home. We enjoyed the casino for a…read morelittle bit too. The room-one of my peeves in hotel rooms are the lack of luggage racks. Our room had 2-yippee. It makes sense 2 people in a room 2 sets of luggage!! The king bed was comfy and had plenty of pillows. The bathroom was nice, water pressure was good in the shower and so was the lighting. One interesting item was the use of comps at the restaurants. I was told we could only use them Sunday thru Thursday. Kind of peculiar that they are limited.

Horrible place to play . Dealers r very rude especially Carson and Manuel at the craps table…read more Supervisor did nothing , manager did nothing . They came to the table and were rude to me right from jump Talking down To me. One dealer literally said if u don't know how to bet to my friend then don't bet here. Instead of dealing with it they ask me to leave . They do not value their customers here! I recommend another casino where you will be appreciated .

The Jesse is my favorite place in town! The food is amazing, and we tried almost all of the tapas,…read moreand every single one is delicious. Everything tastes fresh! It's honestly hard to choose a favorite because they are all so good. And you definitely need to try the basil cocktail, "Aegean Garden" - it is incredibly delicious and one of the best cocktails I've had in a long time! A wonderful place for great food, drinks, and atmosphere, I will definitely be back!

The Jesse is a charming hotel and restaurant in downtown Reno. Great food and craft drinks. The…read moreoutdoor seating is private and so comfortable. I highly recommend!

This was my first time visiting J Resort in about a year, and I decided to go because I wanted to…read moretry the buffet. From the moment I walked in, several employees greeted me with smiles as I made my way to the Players Club. At the Players Club, Michele was incredibly helpful and happy to reprint my players card. She also told me about the 25% buffet discount and explained how to print it from the kiosk. I tried finding the buffet on my own but couldn't locate it. I asked the security guard on duty for directions, and not only did he give me clear instructions, but he also personally escorted me to the escalators I needed to take upstairs. That level of customer service really stood out to me. Once upstairs, Ursula greeted me with a smile at the register and even joked about "ONLY having four hours left" in her shift when I asked how her day was going. I was seated right away, and my drink order was taken almost immediately by Hachib. Hachib was probably the most impressive waiter I've seen in a very long time. He was kind, polite, funny, and genuinely engaged with the guests. He even suggested a drink when he noticed I wasn't sure what I wanted. Watching him interact with the other guests around me, it was clear that he truly enjoys what he does and takes pride in going above and beyond. The food was good, but the service I experienced was phenomenal. Because of the outstanding staff, I will definitely be coming back -- and often.

Late Post I frequent…read moreJ Resort and wanted to recognize two employees who consistently provide excellent customer service and deserve recognition for their hard work. Jhela - Porter 5/28/26 She is always busy and constantly on the move. I've seen her doing double duty, cleaning the casino floor area as well as the restrooms near the Aspen Tower. Week after week, she is out on the floor maintaining a clean and welcoming environment for guests. Her dedication and strong work ethic have definitely not gone unnoticed. Gage - Security 6/1/26 I first met Gage when he kindly assisted me with opening a water bottle. We ended up chatting about his name since my nephew has the same name. Since then, I've noticed him regularly making his rounds throughout the property, always professional, approachable, and attentive. I wanted to take a moment to make sure these two individuals are recognized for their efforts and commitment to providing a positive guest experience. Thank you, Jhela and Gage, for all that you do!

Nice spot right across from the airport. Went to a show at the GSR and stayed here because this…read moreprice was a realistic price compared to GSR. Parking was $10 for the night and they have a little breakfast included. The little pancakes were hard but they had bacon so that made it a little better.

Dear Hyatt Management Team,…read more I am writing to share feedback regarding my recent stay, as this is the first time in my four years as a Hyatt Explorer member that I have experienced a noticeable decline in check-in service quality. Prior to arrival, I received an email and app notification confirming that my room was ready at 11:05 a.m., including the assigned room number. I arrived at the hotel at approximately 12:45 p.m. Upon approaching the front desk, I was not properly welcomed, and the first statement I received from the receptionist was that there would be a fee for early check-in. I showed the email and app confirming my room was already ready, as this situation had never occurred in my past stays. Only after requesting to speak with a manager was I allowed to check in. I initially planned to let this go, but on my checkout day I experienced another disappointing interaction. When I requested my two complimentary bottles of water, I was told that water is not provided on checkout day and that I would need to purchase them instead. In the room, one of the bed lights is not working and the fan in the bathroom makes loud sound which I didn't even complaint. The room is a bit dated with stain on the sofa and the bath tub. The sink has a crack and the wall paper is peeling off. This, again, has never been an issue during my previous Hyatt stays. What concerned me most was the tone and manner in which both interactions were handled. These were separate employees, yet both encounters felt unnecessarily dismissive and unwelcoming. I am not including names, as my intention is not to single out individuals, but rather to encourage improved consistency in customer service and guest experience. I have always chosen Hyatt because of the professionalism and hospitality I've come to expect as a loyal member. I hope this feedback can be used constructively to ensure future guests receive the standard of service that Hyatt is known for. Thank you for taking the time to review my concerns. I look forward to your response.

Can't say enough great things about this little hidden gem…read more My hubby and I usually book our campsites as we go based on our eta, weather, pit stops, etc. As hubby drove yesterday, I looked on Yelp and found a little site just outside of Reno along the river that looked promising. I tried to book online but it wouldn't let me so I called the number and spoke to a very pleasant woman who took my reservation over the phone and even offered me a first responder discount! Upon arrival, they were set up for after hours check in and very organized and timely. Chris, the security officer guided us right to our site and was very pleasant. Our site was a premium river side set up that did not disappoint! We backed up to the river with lush trees and greenery all around. There's a beautiful patio with chairs, tables and Edison string lights overlooking the river where we would sip our drinks after a long day of traveling and watch the geese and ducks in the river. There's also a couple of benches and fire pits established for campers to use. There are long term residents throughout the park, and some sites are pretty close together so we were very lucky to have gotten a premium, roomy luxurious site at last minute. We definitely recommend paying the little extra for a river front site. Site 11 & 12 are the best! PS: the staff is very responsive to texts and questions and they were a delight!

Extremely friendly and helpful staff! Every time we ran into staff, they greeted us with a friendly…read morewave and smile! They go around in carts to make sure everything is running smoothly. We had an issue with bees and they came within 5 minutes to help resolve the issue. Everything is clean and there are cute areas to sit and relax in. Packages were able to be delivered and some areas had private gates. There weren't any issues with any homeless people by the river (we never even seen any homeless people at the river like other comments we read). It's located near grocery stores, gas stations, and fast food places. We're definitely coming back again.

Wow, what a gem! This place reminded me of the early 90's…read more. I felt younger visiting this place! The ceilings are lower and the place is huge . The staff was amazing.everyone knew me by first name. We stopped in Virginia City which was ok and Reno was packed!

The room itself was about what I expected, so I don't have major complaints there. My issue is with…read morethe valet service. In the morning, we waited over 30 minutes while valet staff searched for another guest's lost key. Later that same evening, we ended up experiencing the exact same thing ourselves. The valet staff lost our key and it took over 20 minutes for them to locate it. They did not think to hire more staff for the busy Memorial Day weekend and the basketball/volleyball/adult softball tournaments that were going on in the area. The night before we had to leave our car halfway in the street because valet was so backed up. The guest service manager told us to leave it half away in the street. The next day the same manager blamed the desk agent for losing our key when they did the same thing in the morning when she wasn't there. Unfortunately, this caused us to be late to a magic show we were attending at Grand Sierra Resort. I understand mistakes can happen, but seeing the same issue happen multiple times in one day shows a serious lack of organization and professionalism. Valet should make the experience smoother, not create unnecessary stress and delays.

First time staying at WorldMark Reno and honestly, the outside had me a little worried at first…read more The building looks older and a bit dated, but once you walk inside, it's a completely different story. Everything inside feels remodeled, clean, and way nicer than expected. What really surprised me was the front desk staff. Everyone was friendly, helpful, and relaxed. I was expecting the usual timeshare sales pressure the second I checked in, but nobody bothered me about any of that the entire stay, which was a nice change. Only real downside is the parking at night. The regular spots and underground parking fill up fast, so you might end up parking out on the streets, which can feel a little sketchy late at night. Overall though, definitely a better stay than I expected.

Hubby & I just completed a timeshare exchange here through II. One of our best stays at a WorldMark…read moretimeshare resort. Pros: * we checked in a little past 4pm. We were warmly welcomed. * we were asked what floor we wanted. Low or high. We said quiet. We got room 803 facing the Eldorado * every day irregardless of time of day, the entire staff always had a big smile and a huge greeting. * our suite was surprisingly nice. It was roomy. It was clean. It was quiet. It was like a studio apartment. * the suite has dishwasher, microwave, small cooktop, washer & dryer. * walking distance to many casinos, the Riverwalk, various restaurants, Amtrak, etc. * game room, outdoor swimming pool, pool towels, free movies on loan. * Murphy bed which we didn't pull from the wall as there was only the two of us. Cons: * parking was very sparse. We were afraid to take our truck out at night as there weren't enough parking spaces on the ground floor or in the underground garage. * if your vehicle was more than 6'6" high your vehicle was too tall for the underground garage * paid WiFi. $49.95 for the week. We passed as we've got unlimited data on our phones. * II documents stated queen size bed. It was more like a double. Overall 4.5 stars.