I would like to thank the honest people @ this hotel. I…read moreaccidently left my suitcase @ a slot machine. Someone found it and turned it in with nothing missing from my suitcase. Thank you again I appreciate you.

I rarely write reviews like this, but after nearly 60 days of being completely ignored following a…read moreformal complaint, I feel I have no other option but to share my experience publicly. My family and I stayed at the GSR for 3 nights to attend a close family member's wedding -- the entire reason we made the trip to Reno. Here is what we encountered: The Room We arrived to a visibly dirty room that needed a thorough cleaning. There were stains on the furniture, walls, and bedding. No washcloths were available despite multiple requests to housekeeping -- they finally arrived on our last day, too late to be of any use. On our first night, a sticky substance on the bedding transferred to my clothing and permanently ruined both my pants and my belt. I have not been able to remove it despite multiple attempts. Pest & Safety Concerns We found a large unidentifiable bug in our room that we had to kill and dispose of ourselves. For the remaining nights of our stay we were uneasy and anxious about what else might be present while we slept. Marijuana Odors -- Every Single Day For all 3 days and nights, the hallways leading to our room reeked of strong marijuana. My 7-year-old son asked me about the smell every single time. No parent should have to have that conversation repeatedly because a hotel cannot enforce its own policies. Rude Guest Services When I called to request washcloths, instead of simply helping me, the agent chose to lecture me on the difference between a washcloth and a face cloth. It was condescending and completely unhelpful. The Pool -- And the Moment We Lost Forever At the pool, our server went on break and her replacement could not locate my payment card. The time we lost waiting caused us to leave late -- and we arrived at the wedding chapel just as guests were walking out. We missed our family member's wedding ceremony entirely. We had traveled to Reno for one reason, and because of this staff failure we did not get to witness it. That is something we will never be able to get back. Checkout & Aftermath When I raised all of these issues at the front desk before checking out, I was redirected, dismissed, and ultimately handed a business card with a vague promise that someone would follow up about my clothing. No apology. No acknowledgment of the bigger picture. No resolution. That was nearly 60 days ago. I have followed up in writing. I have heard nothing -- not a single word. I spent a significant amount of money at this property and was treated as though my concerns were an inconvenience. I would not recommend the GSR to anyone traveling with family, and especially not for any trip where something important is at stake. GSR -- my complaint is still open. You know how to reach me.

Excellent Spa and amenities. Especially loved the Salt room. The massage was well done with the…read moresalt scrub.

I love Hot August Nights! My husband works on old cars and every year we spend time at the Atlantis…read morecar show so he can tell me all the cars he has worked on! All of the cars are so beautiful. I added a couple of photos in my post of my favorites this year. For over 20+ years Brian has been coming to the Atlantis car show with his Corn Dog Stand! It's is the very best corn dog I have ever had! He has a family secret recipe that makes his corn dogs so amazing! I usually have at least three during the week!!! If you're at the HAN Atlantis car show be sure to stop by and try one, believe me you will thank me later! This year the summit racing move their booth over to the Atlantis, if you're looking for it. The Atlantis has show & shines with great prizes money, cruising, bands and entertainment always great! Fun things for the kiddo's and craft booth's galore. If you're in the area the first week of August stop by and check it out!

I had been to the Jesse when they were under previous ownership and enjoyed that one visit. So I…read morewas eager to see how new management lines up. We made a reservation for their Turkish breakfast on Sunday and it seemed like inside and outside was ramping up in busyness. We were seated almost immediately upon walking into the establishment and got to see a bit from the bar and from outside. I've had Turkish food before, but I've never had the experience like this Turkish breakfast. We had Turkish coffee, traditionally strong, and an assortment of bread, cheeses, spreads, Turkish sausage, honey with clotted cream, eggs and pastries. Everything was delicious, savory to sweet. The service was very prompt, our waitress and other staff members checked in on us regularly, brought in new dishes and took the empties away every time they passed by. Happy to have seen the changes this business has gone through and hoping to make Turkish Breakfast in my weekly rotation

if you're looking for a traditional chain hotel with all the standard amenities, this probably…read moreisn't the place for you. however, if you enjoy unique boutique stays, i think you'd really appreciate the jesse. parking & check-in were simple. the property has a restaurant, bar, & coffee shop on the first floor, with the hotel rooms located upstairs. there isn't an elevator, so you'll need to carry your luggage up the stairs. the room was modern & absolutely stunning. the only real downsides were that the surrounding area can be a bit noisy & the room stayed a little warm, even with the a/c running. that said, the hotel provides both a sound machine & earplugs, which i thought was a nice touch, & the warmth is likely due to the exposed brick walls. overall, if you love boutique-style hotels, i'd absolutely recommend staying here.

I came for a concert on the festival grounds, I was impressed by the investment into the local…read moremusic scene. This is not a music venue that is temporary, they have put effort into having a permanent location for shows. There is a lot of parking in the area for the hotel/casino and is available for concert attendees. The audio was done well, especially for an outdoor venue. Up front near the stage the subs were really kicking. The tops were bright and clear, they could be heard quite a way away form the stage. Some front fill monitors brought audio to the front of the audience where the flown arrays didn't reach. There are challenges with rigging, power, and dealing with weather that have been well thought out. JMF Entertainment did a great job.

I never stayed at the old Sands but my husband has and remembers quite well as he stayed there…read morepreviously. The J resort had a nice modern look throughout the hotel as you can tell with the modern art work. I loved the screen puzzle that displayed above the check-in desk. They had a nice screen I noticed too whilst at the pool. They have a cool little arcade center for kids and some restaurants here and there as well as a gift shop. I loved the hall and decor by the elevators but I didn't particularly like the sign in the the elevator that says please don't jump. That kinda makes me nerves as to why would they say that unless their elevators were unstable. The room was nice and clean with a fridge with some complementary water, microwave, and a huge bathroom. It was lacking a safe thought. We went down to the pool but had to bring out towels down as there were no towels by the pool that we saw. Checking out was a but harder as my husband had to call to check out & receipt wasn't emailed until 5 in the evening. It would've been nice to see right away to correct any discrepancies if any. Overall, was a good stay for what it was in Reno.

This location is right by the airport. There is plenty of parking and of course you have to pay for…read moreparking which is about $11.50 a night. He is a third-party to pay for and they do check every night as well. The room that we have two queen beds with a couch is pretty nice and fits a good number of people. The beds are comfy and of course we have nice hot and warm water. I like the fact that it has a fridge and a good amount of space where for multiple people in the room. They actually have a pretty good spread for breakfast in the morning. They had a French toast, sticks, bacon, and hashbrowns that were actually cooked correctly. A good assortment of breakfast items like bagels and toast and spreads to put on them as well. They also had yogurt to where you could have different toppings like strawberries, honey, raisins, and other fruits to put on them as well. It has a small gym with two treadmills and a simple bench with barbell weights, but you can also use the pool which is indoors so you don't have the sun beaming at you on your head while you're trying to have fun.

The room was spacious and overall pretty clean. The layout of the room is nice but the specific…read moreroom we got had a broken closet that wasn't on the track and the mirror also had a crack. I feel like that was a safety hazard so I didn't even want to move it, because pieces of glass might have fallen off. We were only staying overnight and we got there pretty late so we didn't complain about it. The beds were comfortable and the breakfast was decent. If it weren't for the broken closet, I would have given them 4 stars.

Greeter Kim was amazing! She met us and helped with the site and told us about the Resort. She is a…read morekick, so lively, funny and just made us feel like this was a great RV Resort to pick.

What a beautiful RV Park!! Sits on the river, so clean, warm and welcoming. Office staff was so…read morehelpful and friendly. Night person Kim is just a hoot! Funny, very helpful and even helped us park in a better spot due to size of our trailer. She continued to check in us to make sure we knew where hook ups were and settled in...... she even entertained our kids while we repositioned our trailer. Never experienced such kindness. Great park!!! Thank you from our family! :)

I haven't been to the Nugget in years, frankly it was a hole and mostly still is…read more We had concert tickets for the outdoor venue. We heard it was redone and better. The casino is still so smokey. They either need better ventilation or prohibit smoking completely. The patrons at the Horseshoe Bar were obviously overserved. Screaming drunks, stumbling people. Honestly, where is security? Our room was on the 19th floor. It was a corner room and actually quite nice (until it wasn't) the king bed was comfy, there was a chaise lounge and 2 chairs. We overlooked a train yard and metal recycling plant. If you looked up, instead of down, the view was quite nice. Then, it happened. Hot water was running brown in both sinks and the shower. I called the desk, they said let it run. We did. Still brown. The white wash cloths were discolored. She said the cold water is okay to drink. Ummm, no. I asked for bottled water to be sent up. At midnight, when it still hadn't arrived I called the desk. No answer. I affixed a note to the door asking to not knock, just leave the water, which they did. The only redeeming quality is Anthony's Chop House. I won't ever stay again.

Bed bugs, two room moves, and absolutely no mitigation plan!!!…read more I have never written a public review before, despite plenty of less than perfect experiences. I worked in the service industry for years and generally believe businesses deserve the opportunity to make things right. The Nugget had that opportunity and chose not to.. During our stay for Hot August Nights, we discovered bed bugs in room 1638. Security responded promptly, confirmed the issue, documented it, and moved us to room 2838. That replacement room had a long standing AC leak, saturated carpet, peeling wallpaper, and visible growth behind the wall covering. Engineering inspected it the next morning and told us we absolutely could not remain there. We were moved again, to room 1242. The frontline employees were kind, responsive, and genuinely helpful. Management was the problem. We repeatedly asked what the hotel could do to prevent us from carrying bed bugs into the next rooms or home with us. There was no laundry service, no heat treatment option, no containment procedure offered, and no written policy or protocol available when requested. We were allowed to move the same luggage and belongings from 1638 to 2838 and then to 1242 with no mitigation whatsoever. If we had picked up hitchhikers in the original room, we could easily have carried them through multiple hotel rooms and eventually home. We are now home and spending our own time laundering and heat treating our belongings because the property offered no assistance with this before our departure. Manager on Duty Cole Hughes was particularly disappointing. After initially avoiding speaking with us directly, he ultimately offered no meaningful assistance and told us, in substance, that once we left the property the problem would be ours. He then directed us back to Security, whose staff had already done far more to help us than management had. We requested management follow up in writing while we were still on property. No response. We requested information about what to do if we brought bed bugs home. No answer. We were told Risk Management would contact us in 7 to 15 business days. Before departure, I ultimately obtained the Risk Management phone number from Security myself. I called after returning home and left a message. This is what bothers me most: the Nugget responded to the rooms, but not to the guests. Moving us was necessary. It was not a complete response to a bed bug exposure. If this is what corporate ownership has turned guest service into, relocate, document, pass the customer to Risk Management, and wait for them to leave, it is incredibly disappointing. I am writing this because future guests should know: if you encounter bed bugs here, based on our experience, do not assume the property has a meaningful procedure in place to help prevent you from carrying them elsewhere or taking them home. Security and Engineering deserve credit. Management absolutely does not.

This timeshare property was located off of Arlington Ave, between 2nd St and 3rd St. Thankfully, it…read morewas located in a quieter part of Reno, away from the Casino action. I stayed here when I was in town to run a marathon. I didn't rent a car and it was just a short Uber ride from the airport. The unit that I was assigned to was clean with everything in good working condition. The employees that I interacted with were all very nice and friendly. The only thing that I didn't appreciate was a call to attend an owner update. During my stay, I saw that there were several food options within walking distance.

Hubby & I just completed a timeshare exchange here through II. One of our best stays at a WorldMark…read moretimeshare resort. Pros: * we checked in a little past 4pm. We were warmly welcomed. * we were asked what floor we wanted. Low or high. We said quiet. We got room 803 facing the Eldorado * every day irregardless of time of day, the entire staff always had a big smile and a huge greeting. * our suite was surprisingly nice. It was roomy. It was clean. It was quiet. It was like a studio apartment. * the suite has dishwasher, microwave, small cooktop, washer & dryer. * walking distance to many casinos, the Riverwalk, various restaurants, Amtrak, etc. * game room, outdoor swimming pool, pool towels, free movies on loan. * Murphy bed which we didn't pull from the wall as there was only the two of us. Cons: * parking was very sparse. We were afraid to take our truck out at night as there weren't enough parking spaces on the ground floor or in the underground garage. * if your vehicle was more than 6'6" high your vehicle was too tall for the underground garage * paid WiFi. $49.95 for the week. We passed as we've got unlimited data on our phones. * II documents stated queen size bed. It was more like a double. Overall 4.5 stars.