We had an issue with confusion over the Terms of Sale for our Sams Club voucher. It turns out the Terms and Conditions you see as you checkout is the Sams Club Terms not the TicketsAtWork terms. The actual TicketsAtWork terms of sale shows up at the point of payment, not before. However, the representative from TicketsAtWork did contact us to help us with our lost membership and we can see that TicketsAtWork does indeed have concern for its customers. We appreciate the resolution of our issue. read more

Pedro, for you to say in your response, that the tickets could have been refunded if NOT USED and requested within a certain window and to close out the response with "clearly noted as final sale" is not only condescending and not to mention contradicting, clearly. Also, Pedro, If you thoroughly read my complaint, I DID NOT use all the tickets , I used 1 out of 6 days or i would not be requesting a refund for 5 days, clearly. Another point to your nonsense response, you don't even know when I initially requested the refund so the comment "within the cancellation window" does not apply here... but wait.... there would not be a cancellation window if tickets "are a final sale" would there be? When you say that any request for a credit or exception is only to be given by guest services directly is false. A representative from consumer affairs that represent Tickets at work called me to see how they could fix this and all i will say, is they rectified this situation, unlike you. Being the " buisness owner" it would be my assumption that you would be aware of practices and procedures that Tickets at work proceed with customer care issues. The gentleman at consumer affairs asked me to edit the complaint that i made ... with that being said consumer affairs took care of me , you did not and in fact was insulting in your response with "clearly" you "pedro" should not be responding in any form to customers that are paying your salary playboy! read more

Absolutely horrible, made a reservation at 10 pm, was quoted a price and then after I checked out was shown a receipt for $250 more than what I was shown on the check out page. Got an email that said I had until midnight that night to cancel, they provided no way to cancel online and when I called their support line it was after hours and closed... customer support the next day was absolutely horrible and couldn't care less about getting me my money back. read more

First-time user and will not use again. I just tried to cancel a hotel reservation 6 days before my stay and requested a refund. I also offered to pay the 10% cancellation fee. Tickets At Work refused to refund my money. Be aware that you may not receive a refund for a cancellation, regardless of the reason for the cancellation. This site is NOT for the working person. read more

TicketsatWork is the most egregious, corrupt, scam posing employee benefits provider ever that claims to offer "discounted" services and products! They do not offer discounts. Period! Every booking through them is either incorrectly handled and forces YOU to pay to fix THEIR catastrophic mistake. And they deliver expired, non-existent passes/tickets that can never be used. My experience was so vile and heinous that I am haunted and forever traumatized by the decision to do business with them! I booked a flight far in advance. Only to discover near departure that THEY had booked the wrong return date. When confronted, they gaslit me. Lying that I made the error despite my absolute certainty that I did not. I later discovered through research that this was a recurring pattern. As countless others have suffered identical issues. When I requested the return date be changed, they charged me an astronomical price for THEIR mistake. The amount they quoted over the phone was nearly double what appeared on the receipt I received. I was fraudulently overcharged by almost half the cost. And I knew that immediately! I called urgently and demanded to know why I paid more than I needed to. The first rep openly lied, insisting the charge was accurate and the receipt was false. When I pressed for a partial refund, he denied me instantly and then THREATENED (not joking!) to cancel my entire itinerary. He further warned that every other agent would make the same "verbal warning." Alarmed but courageous, I spoke with other reps. They only denied the refund but did not threaten cancellation. I do not take threats lightly. So I waited until my travel was complete to take additional measures. Instead of dealing with these fraudsters directly, I filed a partial dispute with my bank. I submitted undeniable proof of the overcharge and my denied refund request. Within days, TicketsatWork's "dispute department" called, still insisting the charge was correct and the receipt was wrong. They struggled to explain that the missing half of the charge was for mysterious "consolidator fees". Which was never disclosed to me nor itemized correctly on any receipt. This was a transparent intimidation tactic. A desperate attempt to force me to drop the dispute and return money they had no right to. The result? A grueling, forced 90-day wait for resolution. Throughout those 90 days, they attempted to "resolve" it solely on their predatory terms. They offered to accept losing the disputed amount only if I paid them the rest immediately. A shady and illicit settlement my bank explicitly warned me against. When I refused, the agent and her manager childishly rejected any proposition I had and refused to communicate with my bank. They threatened to illegally charge my card for the amount owed. Most shockingly, the manager made a direct threat on my life. This is something I NEVER experienced in my life! Shocked and appalled, I immediately requested a new card # from my bank. As I don't take threats lightly. TicketsatWork forced me to wait the full 90 days because I refused to fall into their trap. In the final days, the same agent made one last plea to settle "once and for all" on their terms. I rejected it. At the end of the 90 days, my bank delivered the resolution TicketsatWork tried everything to steal from me. It is sickening, lewd and sinful how far this company will go to evade accountability. They have never, not once, owned their catastrophic failures. They lie openly and deliberately prolong disputes to exhaust their victims. The biggest disservice is their entire customer service is outsourced to 3rd world countries where language barriers and utter indifferences shield them from basic human empathy. I would rather pay quintuple anywhere else than endure the trauma, headache and wasted time as a result of another interaction with these predators. I am done with TicketsatWork forever! I will forever regret ever giving them my business! And I am actively campaigning to have my company sever all ties with this deplorable organization! STAY FAR AWAY!!! read more

The absolute worst! I have been fighting for a refund for over a month. SEAWORLD refunded me what I paid for the "extras" at the park but because I bought the tickets through TICKETS AT WORK I had to go through them for the refund of the actual tickets. SEAWORLD Orlando would have refunded me yet TICKETS AT WORK is refusing to give me my money back. I will continue to fight for my refund. BEWARE. You are better off paying a little extra from the event itself than TICKETS AT WORK. Trust me! Unfortunately I could not post this without giving them a rating. There was not an option for a ZERO star! read more

I had booked a stay at a hotel in Anaheim, CA and had to cancel this trip and initiated a refund. I had initially been told over the phone that I would be given a full refund when I was canceling it, and that the refund would take a while to process. I was hesitant about this and called an additional time before canceling other activities on my trip and was again told that I would be in the clear and would receive a full refund. They said they would update me every 72 hours with the status of this refund. This confirmation twice over the phone of the full refund is what dictated my decision to reschedule my trip. If I were to be given no refund or a partial refund, I would have taken a different course of action and not canceled the hotel reservation. The updates continued every 72 hours where I was told that the refund was being processed, until about two weeks after the reservation date when I got a different reply. I then was informed of a partial refund for my cancellation and that over 25% of the cost of the booking was held. I then called ticketsatwork to file a complaint and see about getting this resolved. Then, I called the hotel to try and determine what had gone wrong. The hotel informed me that ticketsatwork had never contacted them about my reservation and instead they had claimed a single night's cost as a fee for a no show. This was very upsetting as the initial call to ticketsatwork was four business days before the first day of the reservation. In addition, the hotel expressed that if I were to have called them directly only 24 hours before the booking then they would have given a full refund. This lack of action from ticketsatwork was very upsetting, confusing, and cost us a lot of money. Ticketsatwork eventually contacted me back over 3 weeks after the initial cancellation about the complaint. I had continually called them to check on the status of disputing the fee and claiming a full refund over the course of this. They explained that due to it being through a third party vendor, it would have taken excessive time to change this and that the fine print said otherwise. In addition, any verbal confirmation that I had initially received which supported my decision to cancel was essentially a lie. I do not recommend ticketsatwork for any bookings, and will be staying far away from their company in the future. read more

This is the whole story and I have yet to hear back. It's been months of requesting a refund with tons of miscommunication and no resolution. Here is my original review and screenshots of the owner's response as well as me providing additional information and I have not even heard back. Horrible. I lost over $500. Original review below: *** ZERO STARS If it was possible! Complete scam. I was totally ripped off. I bought tickets for a show in September, 2024 for an event in January, 2025 and purchased their "event ticket insurance" that they offer. We Arrived to the show and the venue was empty. The workers at the venue told us that the show was rescheduled and I should have gotten an email and to contact the third-party seller (Tickets at Work). The venue also intormed us that the max ticket price is $110 and we payed more than double that for each ticket. I contacted Tickets at Work about the show rescheduling and just asked for a refund because I had the insurance. A new show date had not been announced and we had no idea when it would be. They told me that they could not give me a refund because the tickets were a final sale. Even though I purchased insurance. They stated they would give me tickets for the rescheduled date which, after several months, was announced for October 5th, 2025. several weeks before the new show date, I started to contact them regarding tickets for the new date. I had finally received a confirmation, however, no new tickets. The show date came and went. I called again to request a refund which they told me they could not because the tickets had already been delivered, but I never received new tickets. I contacted them again and they told me I was supposed to use the old tickets and nowhere in any instructions did it tell me to do that. Basically, every time I request a refund, there is a different reason they will not honor it. I tried to dispute the charges with my bank, but because it was a year ago it is outside of the timeframe for dispute. This company took over $500 from me for a show that I never got to see. It is a total scam, the insurance gives absolutely no information about what it covers once you purchase it. I get the same story every time I call and the same response that unfortunately we cannot honor your request for a refund. DO NOT USE THIS COMPANY.*** read more

Tickets At Work - Response to original review. - Ticket Sales Near Me - Orlando, Florida

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Horrible company, that says they're offering a deal whilst charging you more than any other site. Avoid at all costs.

On August 23,2025 a water pipe bursted and flooded the floor garage of The Hotel Pacific at Monterey Bay, CA causing my personal belongs, specifically my car, to be damaged. For the incident, the hotel refunded a one night stay. I purchased my reservation through Tickets at Work and called the company on August 24th to inform them of the incident and the refund. The representative insisted that the company needed written documentation of the refund, which I emailed the documentation to the company later that day. After no updates from Ticket at Work, I have had to follow up with them multiple times. I called them by phone on the 29th, resent documentation on the 31st, called them again on September 5th just to receive updates on my case. As of today, September 11th, Tickets at Work has still neglected to provide me any updates on my refund and have not made any attempts to even contact me during the process. As customer, I should not have to be following up on a refund like this. It should have been taken care of, per their policy, 72 hours following the customer request read more

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I hope I could give a zero star. This company is a scam. I purchased two "discounted tickets" from them at $112 each. When I received the electronic tickets from the venue, it has the face value printed as $46 each. I immediately called them to ask for a refund. They told me they would put in a request and get back to me within 72 hours. 72 hours passed and I didn't hear a thing. When I called them again, I was told that they would follow up with a new request and get back in 72 hours. Several phone calls and several days later they rejected my refund. It is a shame my employer lists them as a perk. Avoid at all cost! Followup--Ticketsatwork claimed that I purchased the tickets through "preferred access section" and as a result the price could be "higher or lower" than its face value. First of all, I have absolutely no idea what "preferred access section" is. There is nothing that indicates that when I purchased the tickets from their website. Also, the idea that one will purchase anything at a higher price (in my case, three times higher than the official venue) from a website that claims to offer discounted tickets is absurd. Final followup--Richard from Ticketsatwork contacted me and solved the problem. I am leaving one star out because of the initial experience. read more

Ticketsatwork.com is a terrible company. They do not give refunds; they say 2-3 weeks for a refund, but their policy is no refunds. So if you have any problem, you are out of all of your money. DO NOT USE them, they are a scammer. I rented a car, went to pick it up, and they didn't take my credit card, so no car and no refund. The state of California requires a refund in 7 days. They violated that law, so I am reporting them to the California State Attorney General. They can explain everything to them. read more

Negative stars! Horrible company! They do not care about the employees of the companies they represent or about holding vendors accountable. I made a hotel reservation for 2 nights but had to check out the first night due to medical complications. We spoke to someone at the hotel before we left. Once I was able, I called to inquire about the 1 night refund. The hotel claimed it was up to and Ticketsatwork and they held onto the money. I had two strokes and two brain bleeds!!!! Apparently, because I was actually treated on a different day they wouldn't even accept my medical documents. Absolutely horrible company! read more

Nightmare Experience with Tickets@Work Booking I've used Tickets@Work in the past with no issues, but my most recent experience was an absolute nightmare. I attempted to book a stay at "The J," a hotel I've stayed at before, but unknowingly ended up reserving a room at "The J Resort," a newly opened unrelated location just two miles away. Upon realizing my mistake, I contacted The J Resort directly. They informed me I had to go through the third-party vendor, Agoda. I explained that I booked through Tickets@Work, not Agoda, but was told Agoda was one of their partners. I called Agoda, who then told me to contact Priceline. Priceline then passed me off to PPS (Priceline Partner Solutions). The runaround was exhausting. When I finally reached PPS, I spoke with a representative named Gabriel. He asked for my full name, reservation location, check-in and departure dates, confirmation number, and the last four digits of the card used. I provided all of this -- and even confirmed proof of payment on my bank statement -- but he insisted the card number was incorrect. I then gave the last four digits of every card I own in case my payment information was somehow mixed up with other prior method during the apparent hand-off to four other businesses. I was told none aligned. Despite confirming he could see my reservation, Gabriel refused to cancel my reservation. I offered to verify my identity in person, provide additional documentation, anything -- but he refused. He wouldn't escalate the issue, wouldn't provide a manager, and wouldn't even give me an employee ID or any identifying information beyond his first name. As a result, I was forced to stay at a subpar hotel far from my friends and family. To make matters worse, the resort was evacuated on my final day due to a massive roof failure and flooding. This experience was not only frustrating -- it was deeply disappointing. I've lost trust in Tickets@Work and its partner network. I will be warning others and am very unlikely to ever use your services again. P.s., guess what card was on file when I got to the Resort to check-in? The exact one that I originally provided!!! read more

Terrible experience with this company. I was a bit excited when I first learned about a current employers connection with TicketsatWork and the discounts that were associated with it. I opted for a pass through "Go", which provided two amusement options to visit. First option worked without any issues whatsoever, which was great. Fast forward to the second, they mentioned the pass was invalid and that they would not let us enter, so we tried another close by location, but the same issue occurred. When I got home I called ticketsatwork customer support, which resulted in over two weeks back and forth and ultimately an answer of just "go back, the pass is valid for a month". This is not an ideal response if you traveled to a destination with the intention to use said pass on that day. I tried to explain this over several phone calls, but ultimately I was left with a "Don't care" attitude. Very sad to witness such abysmal customer support and will not be using their service again. read more

My review matches exactly like Stella S below. I booked a hotel for 2 days but had to check-out early due to a work related emergency. The hotel manager agreed to only charge me for a day. I talked to Ebg/ticketsatwork and was told that i would get a refund as long as the hotel approved. Then i got an email telling me that the hotel had denied a refund. When i talked to the hotel they told me no one had contacted them. Basically, don't fall for the discounts. Book from the hotel directly. This company is a scam. read more

"What could improve?" Everything... Never again will I use Tickets At Work. Do yourself a favor and avoid them at all costs. On December 4th I purchased tickets (2) to Disneyland for $389.98 and the big pitch was they would also come with $25 food vouchers per ticket. Side note, if you buy the tickets directly through Disney on that particular day, tickets would have been $360.00 total. On the website it is not, contrary to what the associates at Tickets At Work say, CLEARLY disclosed that the food vouchers aren't used in the park, but rather through a different dining site where you have to redeem the vouchers and only then once they have paid for and you've created an account, is it disclosed where you can and can't use the vouchers. And even this information changes. All the to say, you can't use the vouchers to eat in Disneyland. Literally not one restaurant allows them. This mean you pay more for a ticket to Disneyland through this site, than you would have paid going directly through Disney. I just spent 44 minutes on the phone trying to resolve this. At first I was going to dispute the charge with my bank, but because I'm an honest guy, I felt that would be dishonest to do... after all I did go to Disneyland. I was placed on hold by Tickets At Work 6-8 different times and told it would be a few more minutes. She also said she would do something to compensate me for my trouble, to which never happened. She lied multiple times, and even disclosed to me, "It was only after working here to I realized you have to read the fine print, because we never told you the vouchers were good to use at the parks. I learned that the hard way myself, so you should be smart and read the information next time." Are you kidding me? The associate herself literally admitted to me they're dishonest. No, there will be no "next time" for me. You are dishonest, sneaky, and you use marketing to manipulate people. I don't operate my life that way, and don't care to purchase from those who do. In the end she said, "My boss said we can do nothing for you and you can consider it our free gift to you." Free gift? No thank you. Based off principle I won't use your voucher. I'll sleep better at night without it. Lastly... I don't know what is more sad to me. The fact I wasted all the time, money and energy on the phone, or that all the reviews I see here (37 total) only add up to 1 star. Clearly being "right" is more important to you than being honest and retaining your patrons. What a shame. read more

Stay away. Ticketsatwork, seems great, at the surface, but as long as nothing comes up. I needed to book a week stay for a training. I booked a hotel stay thinking this would save me some money. Unfortunately, the morning of the training (minutes before it was to start) it was cancelled, due to a trainer's medical emergency. I went straight to the hotel and shared the email and information as to what occurred. Due to the unfortunate event, they agreed to refund the stay, and the hotel manager agreed to speak to Ticketsatwork to avoid any issues. Upon speaking to Ticketsatwork and explaining the situation, they replied via email asking to provide a written statement from the hotel to refund the charge. Hotel agreed and provided me with the email which I forwarded to Ticketsatwork. Ticketsatwork did not respond so I contacted them again and they blamed the hotel. I called the hotel manager, and she stated to me that she was still in agreement to refund, but Ticketsatwork never sent them any money so it's as if I never had a reservation there. I explained this again to Ticketsatwork and they stated they were still working on it months later. They continued to state that they were "working on it" and I never received anything back. Ticketsatwork kept $428.68 and I received nothing in return. read more

If I could give them negative stars, I would. Do yourself a favor and avoid them at all costs. First, their prices are higher than other third-party vendors--and significantly more than what you'd pay going through the original company directly. Second, their claims process is completely biased in favor of the businesses they work with, not the customers. If you run into an issue and need a refund or return, they'll side with the company and keep your money. You're forced to communicate through their agents, who relay your message, while the company gets to present its side freely. Then they simply close your case without giving you a chance to speak directly with the claims adjuster. I've given them four different times to make it right, but they denied all four times, even when I provided evidence that I didn't pick up the car rental and canceled it in a timely manner. I would never recommend this service to anyone. It's a complete waste of time and money. read more

Purchased this pass from you and it is a lie they arent all inclusive, and cant get ahold of customer service before i leave the island on the 13th so im having to book my time with subpar stuff that doesnt interest me beyond upsetting never wanting to pirchase from you all again almost $400 wasted, reaching anyone has been a nightmare both your company and go citys DONT PURCHASE THESE PASSES they rip you off steal yoyr money and dont stans buy their customer service Wish i had read these reviews sooner. Im in Waikiki now, saved all year. Spent almost $400 on 2 All inclusive passes to be able to do as many things as I could of the 44 offered items. When you purchase the more expensive option to be ALL inclusive you expect it to be INCLUSIVE. They only thing i wanted more than ANYTHING was to snorkel of some sort (all options only under explorer). Have been looking forward to it for months. A luau sounded cool possibly too. And Grand Tour around Oahu(only under explorer) Maybe whiskey distillery if time allowed. IM BEYOND pissed, because next to none of the things that would interest me to make the pass worthwhile are included. Its false adverstising the only thing All inclusive gets you is luau. I would have been better off paying as i go for some things. I wasted my hard earned money and when i reached out to change to explorer pass just so i could get what i wanted i was pretty much told to kick rocks and they wont do anything. Now im scrambling to add things that dont mean much to me just to get money back before we leave this Fri. I will make sure all friends and family know how much this company and it partners are scam artists never to purchase read more

Tickets At Work - CanNOT see it all, not all inclusive - Ticket Sales Near Me - Orlando, Florida

They play games! They make getting a refund exceedingly difficult. They book through Expedia and others. They then blame the hotel. The hotel blames Expedia. Expedia blames Tickets at Work. Avoid the hassle. Cut out the middle man. Book through Expedia et. al. read more

ZERO stars! On 8/2025 I purchased 5 MLB tickets to a major game 8/29/2025, I never received the tickets! I was on the phone with Tickets At Work morning of game to inform them I didn't get the tickets! I called them 2 more times that day & I also showed them proof of my Ball Park app the tickets were not there, nor did the link they sent didn't work, I was reassured the tickets would be available to redeem before the game, as well as they would call me back & never did! Well guess what? We are now end of Dec 2025, after many calls I made with false hope, for them to have the nerve to tell me today "refund was denied!", I asked why?? They say "all sales are final"! I was like "you're fraud", from the very day of the game I called to make you aware I didn't get the tickets, each time I reached-still no tickets & no refund! All they do is "apologize" and would reach out to their "partners". I asked "who the partner?", I was told they could not give me that information. Each call I made to customer service, I made them aware "oh you can easily takes ones hard working money & not provide the goods??! I was & am still livid! I paid in total over $500!! and just like that I was ripped off! During one of the 6-7 calls I made in Oct 2025, speaking to a supervisor was useless!! I will never use them again & I will make sure to let everyone know they are FRAUD!!!! They didn't have the decency to call me back!! Each time I called them, it was all excuses!!! read more

I used Ticketsatwork for several transactions and will never use them again. A few instances recently have been as follows: #1 We had booked a hotel and the elevator was out so we had to switch hotels. The hotel refunded the money but Ticketsatwork refuses to return our money. #2 We had booked a room for a trip but had to cancel and did so well before the cancelation deadline. Ticketsatwork never notified the hotel so we were charged for a one night stay. I called and had the hotel manager on the phone with me and the customer service agent for Ticketsatwork was caught in several lies about the process. #3 We had bought a parking pass for a Los Angeles Rams game $170 and never received it. When I brought it to their attention they said sorry the transaction is non refundable and refuses to return our money. read more

Tickets at work is great, as long as the people you have booked with are willing to honor the booking. I have purchased two separate things from them, one being a restaurant gift certificate that I changed my mind on, and another a rental car where I was denied service. Neither of the refunds were made. So, whatever you book is final! There's a very low chance you'll get your money back on anything you spend with them. read more

The worst customer service I have ever experienced. My Safeway Grocery credit will not work at any of the stores. Requested a refund and they are going out of there way to not let me get a refund for something that does not work. They have been "investigating for weeks" now. They do not meet time deadlines for when they say you'll hear back from them. Honestly I felt like I have been scammed. read more

Scammy, Useless, and Completely Irresponsible - AVOID THIS COMPANY TicketsatWork is a complete joke and borderline scammy when it comes to customer support. I booked a rental car through their platform, only to be refused service at the counter because the provider "doesn't rent to locals" -- a ridiculous policy that was never disclosed during booking. The car was NEVER picked up, yet they refused to issue a refund, claiming it will take 72 hours for their "department" to review and issue a response. I've waited more than 72 hours and still nothing. What followed was an infuriating cycle of hour-long hold times, robotic, useless agents, and zero accountability. They clearly don't care what happens to customers after they get your money. If something goes wrong, they'll just point fingers, offer nothing, and leave you screwed. This is not a legit customer-first company -- it's a lazy, disorganized middleman operation that exists only to pass the buck. I wouldn't book a paperclip through TicketsatWork ever again, let alone anything involving real money or time. Book directly with providers or risk getting robbed of both. read more

The worst computer run around to cancel a reservation. Called 3 diffirent numbers, listened music, and bs promotions. Agents unable to simply cancel the reservation with a 6 digit confirmation number? The future of AI is going to be even worst. My cancelation deadline was 3 days from now, yet, the agent was compelled to read a whole paragraph regarding panelists if I waited to can e 3 days. read more

TERRIBLE! Tickets At Work is a complete SCAM! I purchased 6 AMC Black Movie tickets thinking I was going to get a good deal. I paid $71.45 total. When we got to the AMC box office, the tickets were only good for $53.00 in credit!! WTF!? What happened to the remaining funds I paid for!! AMC told us there was nothing they could do since we booked on a 3rd party site. What a waste of money! NEVER using Tickets At Work again! read more

Good luck getting a review. They will give you every excuse under the sun in order to not refund your money. "We need pictures of the state of the hotel". Once provided, they denied the refund. When I opened another ticket, they requested documentation from the hotel showing the refund (something they were supposed to collect). Once provided, they denied my refund. This company needs to be investigated. read more

Watch out! Good deals are often disguised with fees that must be paid once you arrive at hotel and we have experience inflexible and extremely strict cancellation timelines (i.e. only getting 48 hours from booking time to cancel, even though we called the hotel and they were fine with us cancelling). More importantly, customer service is completely ineffective and results in the eternal runaround. Recently a hotel I booked with Tickets at Work provided me a refund because they did not have the proper room reserved when I arrived. The hotel manager refunded the money to a "virtual credit card", which is what Tickets at Work provided the hotel when it pays the hotel for the booking. Despite the hotel issuing a full refund, Tickets at Work is so far refusing to transfer that money to me. Yesterday I received a strange email stating the hotel rejected my cancellation request. Huh?!? The hotel already completely refunded my money. I would avoid doing business with such an unethical company. read more

This company is a scam. I used them for the first time recently to book a hotel because. It is part of a discount program through the company I work for so I thought it was legit, but I've never EVER had a travel experience like this one. When we got to the hotel, they hotel didn't even have my reservation in the system because Ticketsatwork NEVER sent them the confirmation number that they were supposed to send up to 7 days prior to our arrival. I spent 4 hours of my first vacation day on the phone with them trying to get this resolved and it was the WORST customer service I have ever experienced. Do not use them; just book directly through the hotel. read more

Everything and it's unfair practices! When I purchased the tickets, the price said one thing but when I clicked submit after putting my payment info in, the final price was different than what it originally displayed. I didn't notice it until I looked at my bank transactions. I've been back and forth with this company, and I've reached out to Consumer Affairs as well, but this company refuses to admit their deceptive practices. I've since researched the company and countless people have had the same complaint with the price switching. I've been back and forth with this company, and I've reached out to Consumer Affairs as well, but this company refuses to admit their deceptive practices. I've since researched the company and countless people have had the same complaint with the price switching. I will continue my quest to get my money refunded! read more

Please stay away! Awful business practice. This business takes your money and does not offer a solution to make it right. I booked a hotel through their website 10 days in advance; called the hotel 4 days in advance and they no information or reservation for me. After back and forth calls with Tickets at work, they offered a second, third and forth option. Hotels were full. The second time around; they were able to make it happen and book a hotel and same thing! Called the hotel and no information or reservation. I spent 3 days and countless of HOURS of my time going back and forth with Tickets at work and they refuse to accept fault, offer a refund or at least offer another hotel on the house. Finally, I keep begging that I just want my money back. I had to scramble and find another hotel (with two days away from my trip) so in total, I've spent $138 on Ticketsatwork and $155 booking another hotel. I JUST WANT MY MONEY BACK ($138). I requested a cancellation by the 30th, which is their terms and conditions. I did my part in requesting the cancellation on time. After going back and forth with Ticket at work states that they got approval from their "Partners" to refund my money back plus an addition credit for inconvenience. I thought the issue was solved...... 2 hours later, I get an email that unfortunately they will not be able to honor my request for a refund $138 (nor the additional inconvenience pay). I called back again! And another representative told me that he would have to take the same measures of trying to get approval for my refund from their partner. Every time I call, I have to explain the situation all over again. I've spent countless of HOURS on the phone going back and forth and in the end, they didn't honor what they said they were going to do. I just want my money back. That is all. Nothing extravagant, nothing extra; just my money that I gave to Tickets at work. I spent my money doing business with them, and in the end, they didn't keep their word. They take your money but they don't follow their own rules and regulations. It sad how business can just take your money and accept no responsibility when they dropped the ball. I booked 10 days in advance and they failed to follow up with the hotel to confirm and reserve. They will never get my business again and I urge others to stay away!!! Order #: 51687114 read more

Tickets at Work (TAW) is not a good or fair company, more of a scam. I purchased a room thru them on April 10th for an impromptu "day trip to Southern California". After a day of sightseeing and traveling to various attractions, we go to the hotel to check in. We proceed to the front desk, whom acknowledged that we had a reservation, but the problem was the "virtual credit card" that pays the hotel had not been sent. We immediately contacted the TAW company to let her know what was going on, and she said that she was trying to rectify the situation, but could not get the card/payment to go thru. She stated that she was trying to get a supervisor for assistance and could we hold on. This went back and forth for over an hour(with unhappy and tired children in car). She acme back on line stating that she was un able to get the card to work and she was still trying to get someone to assist. We waited another 30 mins, and at that time we were forced to find other lodging in the city. When we arrived home we contacted TAW to ask for a refund, and the associate stated that they would be looking into it and we should know something within 72 hrs. A couple off days later, we received an email stating that they would be unable to refund our money because the hotel said we were a no-show, are you kidding me? We were in your lobby for over an hour and a half. And, today I call them to again ask for my refund, and they had the nerve to say that I could not get a refund until they receive a refund from the hotel. I explained that while I was there there was "no payment" from them on my behalf and if the received payment then they should go after them, and that should not have anything to do with my problem. The last person I spoke to stated that he was going to escalate the issue, which they should have done the day I didn't get to check in. At this point I do feel like I need a lawyer or at least report them to the Better Business Bureau, I'm so done right now. read more

Please do not book anything through this site, these people are scam artist. I booked tickets and needed to either cancel or change the date for the tickets, they told me it was a 30 day policy to cancel in order to get a refund but I hadn't even booked the tickets 30 days prior. I asked them where does it provide this information and they stated that it's internal and is only offered when asked! Please stay clear of these scam artist! read more

I purchased one of Tickets at work deals back in November 2024. As of today I have not been able to use it or even set up my account for my card. I call often to constantly get the same Url code that tell me it's expired and/or does not work. I've went to the business of the card they don't see any of my information and tell me to recall Tickets at work. I've called and I've went with no results. So today I try again because year of the card will expire November 2025 . So I haven't used any of the services. I explained to the representative how I've went back and forth trying to get my card to use. And how each URl code is not working. So asked if I can get a refund. Which I was told and she was sorry cause it was a promotion. So I did ask so you basically telling me that since non of URL codes don't work and am not able to get in that I loss my money. Her response was YES. They couldn't even offer me a new yearly promotion since I haven't been able to get in and no one from Tickets at work couldn't help. They don't have worry about me anymore or me telling/recommending them any more . read more

Tickets At Work - What I kept getting when I try to log in. Other ones has said expired - Ticket Sales Near Me - Orlando, Florida

Booked a room thru this company that wasn't even available upon check in time. Have now contacted them three times over three weeks to get my money back and nothing. Straight garbage they are read more

I tried to modify a reservation, called customer service, and they recommended to cancel and re-reserve. It's been almost 3 weeks and they still haven't been able to confirm my cancellation. I only get robo-replies telling me they're working on it. I won't use them again. read more

Arrived at airport for rental car. Was refused rental car because reservation was booked with my credit card, (NOT A DEBIT CARD) and I put my husband's name on the reservation as he was our intended driver. We didn't have a credit card in his name, therefor rental company would not honor our reservation. I reviewed the fine print on reservation and it only stated " if reservation is made with a debit card, a credit card would be required. I contacted T@W on advise of rental company, to request they take my husbands name off, and switch it to my name. They would not change the reservation because our flight was delayed and we were passed the point of changing reservation without 95.00 penalty to make a simple change into my name. After 3 day email correspondence tickets at work has been decided now, NO refund is due because they talked with rental company and was told I was a no show, and a few other BS reasons there are untrue. Tickets at work will find any way to make any issue your fault and keep your money without any consideration to things that are beyond your control. Going to beg our HR department to discontinue use of this fake employee perk. read more

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Purchase AMC movie tickets bud did not realize the yellow tickets are not valid in California . I called Customer service was on hold for quite some time. I waited for them to have a careless attitude and said gift then to someone who lives outside of California . Very unprofessional response coming from the manager Alma read more