I had to clean for 2 hours after they left. They mopped the floors without vacuuming.;So, a lot of wet dust and hair. Under the couch wasn't even touched. Bathroom counters still dirty. I left a lot of stuff off the list like making beds, garbage etc.. so they would have more time for the bathrooms and floors. The worst experience ever!!! read more

The absolute worst! Awful cleaning, unspeakable customer service: you literally can't get anyone on the phone and they do not offer refunds for bad service. I will forever be leery of a company that I simply cannot reach over the phone. Do not use TIDY. When you see bad reviews in large amounts, consider them truth. read more

Completely unsatisfactory. I paid 90.00 for a 2.5 hour cleaning and my place was far from clean when I got home. I recognize that in 2.5 hours my apartment is not going to be spotless. I normally clean myself and it takes 4 hours to get it extra clean. However, I have cleaned my apartment in 2 hours with far better results. The person who cleaned did not move a single thing in the apartment. There was grime and hair on the bathroom counters and floors, dirty kitchen counters, dirty kitchen sink and my mantle was untouched.The only thing this cleaner did well is vacuum. I went over every surface with a paper towel and cleaner and everything was black. When I complained in my feedback they gave me a partial credit towards a future cleaning. Are you kidding me?? As if I would take that gamble again! And spend more of my money to give your service another chance? Absolutely not. When I tried to click on the link that stated I was dissatisfied with the resolution it informed me the ticket was closed. My friend referred me to Tidy. You can be sure I will be telling her and the rest of my friends about my terrible experience here. This place is a rip off. They do not hire professionals as evidenced by the horrible cleaning service I received and the terrible customer service follow up. Avoid avoid avoid. read more

TL;DR Tidy needs to treat housekeepers better and work on their automated platform. Don't blame the housekeeper. Tidy is a mess. Maybe I'm naive, but Tidy could rule if they tried harder. This business has tremendous potential and terrible execution. I've been a weekly Tidy customer for several months now. The four housekeepers I've had are really amazing people. I've had to change housekeepers because of my schedule. All of them have "day jobs," meaning they do Tidy to earn extra cash. You're not hiring a cleaning "pro." They're all new to cleaning. They are completely trustworthy and work so hard. There's a reason housekeepers keep cancelling: This company is horrible to employees. The expectations for one person, especially a new employee, to clean perfectly and in a short amount of time are unreasonable. I'm terrified to know how much the employees get paid. I think the employee scheduling is unreasonable. If there's a traffic accident and the housekeeper is 15 minutes late, they cannot clean. The schedule is ridged. They have to skip that appointment and go on to the next. Today our housekeeper accidentally broke an electric kettle. It was a matter of time before something broke, so I wasn't angry. I assumed Tidy would cover the damage. Nope. It's on the housekeeper: "If you believe your Homekeeper made a mistake and caused damage to your home, use this form to request that your Homekeeper pay for damages... If we approve the claim to have the Homekeeper pay for the damages, and the Homekeeper is unable to pay, then TIDY will cover the damages." Also, don't cancel your plan if you want a damage repaid. A Tidy chat person recommends "keeping your plan active in order to get this resolved, otherwise they will not accept the form. I am just following procedure and letting you know so you can get this situation fixed." Which brings me to the customer service. HORRIBLE. I think these employees are paid and trained very minimally. There's no pride in this company. Everyone probably feels like a cog. Lastly, the platform needs to be fully automated. Start an account to see how many times you're prompted to call in. Pretty much every move beyond scheduling your first Tidy requires a phone call... to customer service... managed by people who are misinformed and underpaid. Anyone want to start a competitor with me? read more

My husband booked this service to clean our house the day before a party we had planned. Cool, makes my life easier. The date comes, and they cancel on us less than half an hour before their appointment time. It was then that I decided to look them up here and saw the many other horrific reviews. So in a way, I guess I'm glad they canceled - if I'm going to have to do all the cleaning myself, I'd rather not have to pay for someone to come and not clean first. read more

I haven't actually had my house cleaned by this company, my review is based solely on the process leading up to my scheduled service. I signed up for Tidy about a month ago but never completed my information, I was hesitant because of the Yelp reviews. With Father's day around the corner and a hectic work schedule for myself and my husband, I did it. I picked my service, 2.5 hours every two weeks, schedule my first appointment June 13th at 11 am. Things were set, I spent the weekend napping, drinking, just being lazy (instead of cleaning). At 12:23 am, less than 12 hours before my appointment I receive a text and an email stating my "preferred" housekeeper was no longer available. Lets start with the obvious, how can I have a "preferred" housekeeper if this was my first visit? Second, why can they cancel with under 24 hours notice without penalty but clients cannot? Third, why not just send someone else? After reading the emails, I am already annoyed. I had scheduled myself as work from home for the purpose of being home when the housekeeper came. I wasted my weekend because I was counting on someone coming to clean. So, I logon to the site to "reschedule." To my surprise (sarcasm) there was nothing available on my original date (Monday June 13), I had to wait until Thursday. Which keep in mind is too late, my parents are coming into town Thursday. Long story short, I canceled my account with Tidy. If they are so irresponsible and unreliable on my first visit I have no faith in their cleaning abilities. The more annoying part, besides the spam emails, is the reimbursement period. It took me emailing, canceling my membership, calling, and texting to get a response of when my $90 would be reimbursed. Just so you know, its 10-12 business days. It takes them about 10 minutes to charge your credit card but two weeks to give your money back, when they made the mistake. With so many housekeeping companies out there, I would avoid this one. Clearly, I am not the only one with a horrible experience. read more

The worst experience EVER! I paid Tidy to clean my house after I moved out. I paid $250 for the cleaning. The cleaning lady started the self-cleaning oven without removing any grim or food from the inside and my oven caught fire. The customer service person assured me that they would replace the stove. I had to explain it to my landlord and he is taking the price of the stove out of my deposit. Now Tidy refuses to pay, claiming that there was something wrong with my oven. NOTHING was wrong with it! After some research, I discovered that self-cleaning ovens actually need to be cleaned out beforehand or they can catch fire. I watched the woman turn on the self-cleaning part without touching the inside. The most difficult part about this is that you are not able to TALK to anyone and must rely on emails to deal with this matter. They do not respond quickly and a simple conversation takes days and days. I actually have to hound them to respond to emails. I have to call and sit on hold and waste tons of time to get a response. I will be taking them to small claims court. Save your money...this place is a scam with a nice flyer. Oh, and be prepared for them to "accidentally" charge you twice. Then you have to call and sit on hold forever to get a refund. read more

How this place has 2.5 stars? I never know! I got suckered into their super cool flier like the rest of you. I picked their least expensive option to save some time . I have a combined living / kitchen / etc. I said I want you to clean the windows and all the dog hair. Thats it! She had just one job and couldn't even do that. There is still dog hair everywhere. What did she do in that hour? I will never know. Don't use this place. Save your money. read more

I was supposed to have my first Tidy cleaning ever this past Weds at 2pm. Tidy Concierge called at 11am that day to cancel. I rescheduled to today (Friday) at 330p. Again Tidy Concierge called to cancel. And both times the customer service reps seemed to have difficulty grasping the concept that 2 cancellations in a 48 hour period for a new customer who is trying to use the service for the first time is a bad thing. I rescheduled one more time. Let's hope the third time is a charm. read more

The business is still terrible, do not use them! I started randomly receiving emails from them for over a month telling me they have an app and are better able to meet your needs. Firstly, if I've unsubscribed from your emailing list because I hate your business service I don't see how you're allowed to harass me with emails 8 month later just because you created an app. I had to mark the email address as spam so I no longer see their emails because unsubscribing is apparently not enough. I hadn't used them since January so against my better judgement I decided to give them a try. I liked the idea that I could leave very specific details for each room in the app. I set up my first appointment and to my shock they sent the exact same person that caused me to cancel my service last time!!! Even though I re-signed up and created a new plan and asked for a new tidy rep, this is what they decided to do. I canceled my plan as soon as I saw her and will never bother trying this TERRIBLE business again. Waste of time, clearly they've learned nothing about running a business properly or how to achieve basic customer satisfaction. ******** Previous review: This company is an example of how to NOT run a business. DO NOT USE THEM! Worst of the worst. I have had consistently poor service from the people that come to my house, as well as useless "concierge" (aka customer service) people who do nothing to rectify the situation. I just had my final visit today. I went to take the garbage out as I always do during the appointment, even though they should, I try to lighten their load. I made a phone call so I was gone for 10-20 minutes. When I came back up to my apartment she was sitting on my couch texting. I then went into my bathroom and realized she had done NO cleaning in there, so I started cleaning my own toilet. She saw me and apologized saying she must have missed the toilet, even though I can visually see she did nothing in there. I asked her if she cleaned the floors already and she claimed she did, I'm positive she did not!! There's dust and dog hair still on the floor, there is NO way she vacuumed. She then packed up to leave early, about 45 minutes into the appointment. I told her the appointment hasn't reached an hour yet! She asked me if there was something else she should do? How does she think it's okay to leave early? I paid for an hour. At that moment I knew I had to cancel this awful service. I've also had more than one experience where with no notice the tidy rep didn't show up, and you will be charged for the visit if you do not contact the "concierge". In February when this happened I waited on hold for 30 minutes to get the no show refunded, meanwhile I was able to email them and type up my entire complaint while on hold. When the "concierge" picked up she knew I was on hold that long and had already read my email--before taking my call! She offered me a $10 credit. So your hour clean is $45, but 30 minutes of my wasted time is worth $10?!!! This company is a joke. read more

Tidy - This is how my kitchen floor looked when she left, though she claimed to clean it :( - Home Cleaning Near Me

If I could give this company zero stars I would. I tried this company a few months back and felt like the person who cleaned did a good job. I was scheduled for a second appointment and no one showed up. Frustrated I called and immediately cancelled the service and received a refund. Unfortunately I was lured in again and thought maybe I would give them second chance as their scheduling and pricing is convenient. Once again no one has shown up and I have already been charged for the service. In my opinion, Tidy is steeling from me! I've already paid for a service that they have failed to provide. I was willing to accept 30 minutes late as I live in the LA area and heck, traffic happens. I wrote an email and no one has responded to the email or called. After an hour late, I called in and spoke to a very rude individual who basically gave me no explanation and offered to reschedule for another date. I find myself to be a reasonable person, and if someone would have just picked up the phone and provide melded some basic customer service and explained that they needed to reschedule or that the service was going to be late I could have accepted the situation. Instead the response was less than helpful. I am now waiting 20 minutes for someone to call me back to let me know if someone can be here at 2pm. What a disappointment! If this company spent as much time providing good service as they do on the marketing maybe they would be worth more than zero stars. Shame on you Tidy! You should clean up your act read more

Like others, I selected Tidy for their doorstep approach and nicely designed card and website. I selected the weekly Tidy Plus plan. First cleaning done by Aury was "aight". I figured, there was a lot to do, I have a 2 story town-home, 2bds, 2 1/2 baths and my niece came over that weekend and just wreaked havoc.. so I thought that I'd give them another chance. Next cleaning was done by Mirella. Lord give me strunff!! I was left completely befuddled. All I could think was.. am I crazy or do these things defy logic? - The pillow for the dog (it was scratched up, riddled with dog fur, on the ground next to a doggy toy) was vacuumed off, the cover turned inside out and placed right on top of my bed pillows. I tried just removing the pillows that were underneath, but apparently the dusting, shaking and removal of dog hair happened right above or near my bed because it was in my hair the next day. A co-worker walked up and asked, what was in my hair, pulled it out, and I looked at it and was like... umph..umph.. UMPH!! I wound having to take the entire bedding off and washing it. So, if you use this service, and you don't want your pet's pillows on yours...then you might want to let them know that you are not accustomed to snoozing on the same pillow your dog lays his tail end on. Ijs. - Course subject: How To Load A Dishwasher 101. Do not put lightweight articles or lay utensils flat on the bottom row as this is where the main jets are located and items will dislodge and wind up on the heating rod below. Uh... yeah. She must have missed that course. THREE knives had their handles burned and ruined. Knives aren't cheap and I have half a mind to bill them for it. - I have no clue what she called her self doing to the shower. Looks like she sprayed something around the tub to wipe it off, but nothing else. Aren't you suppose to lift the mat up? Spray some mildew / shower scum removal? There were several other ticky-tacky things that I looked around and just shook my head at...but the dog pillow on my bed and the knives burnt up in the dishwasher were the sins that did Jezabelle in and I had to cancel. Sure wish it had dawned on me FIRST to read Yelp PRIOR to selecting their service...because I more than likely would've selected another service. Plus if you forget to leave the door open, they'll charge you $45. read more

Do not be fooled by the cute little card they leave at your door. That is probably the nicest asset of Tidy. You have been warned. I was warned by fellow Yelpers... but I did not heed. I am thankful that they did show up for the Mighty Tidy Plus, but I highly doubt they would flush a couple hundred down the drain. My family was coming into town, plus I was going to have a knee replacement so I was very thankful... which is stupid because I paid dearly for it. They also broke my sink. We think they stepped in it. I contacted to file a claim, but it was easier to have my Bro in law fix. No personal call, no money off, the house cleaners didn't file a report. Wow. Then came the cancellations. I really needed them too. I chose the second level to be fair, and to ensure they did a nice job. Right before the 4th of July, cancellation. Four cancellations in all. One was replaced with a one hour job. They do an okay job depending on who you get. You don't get the same person twice often. I'm unsure if this company is run by high school kids or ? They are overbooking and not able to service their clientele. They utilize independent contractors which is not a bad thing as long as there is a stable partnership. From experience, inviting this business into your home is inviting disappointment. The front desk is great at apologizing, but it doesn't get & keep your house tidy. read more

DO NOT USE!!! I booked a month in advance, paid, moved my schedule around, prepped my house, for the cleaner to cancel 30 minutes in advance. There is no number to call, just a general email. DO NOT USE!!! read more

Literally the worst -- constantly changes housekeepers at the last minute, have had cleaners cancel at the last minute but got nothing in return (whereas if ~I~ cancel at the last minute, I still get charged?!). Nobody seems to read the "to-do" list and I've even had housekeepers show up late and duck out early. Cleaning quality varies wildly. read more

A total joke!!!!!! Do not use these people. First thing I noticed when I walked in is my house did not smell clean, and it was not. About 10 minutes into walking into my bedroom I notice my laptop is no where to be found!!!! I called immediately and they were not shocked or apologetic about it. They said all we can do is get a hold of the ladies who cleaned your house. read more

This is the worst company and customer service I have ever dealt with. I scheduled a TIDY to come twice and they never showed up. The third time I scheduled them was supposed to be complimentary and then came to my home, claimed they didn't find the key under the mat and left. Then when I got upset and told them the key was there all along they had told me they couldn't find it. When I went to reschedule for the 4th time, they told me they refused to come back to my house and that TIDY "wasn't for me". Keep in mind, I had scheduled cleanings once a month so now they lost a returning customer that was going to be using their service monthly. I would NEVER recommend TIDY to anyone. Also, on other thing, I had to email them 22 times in order to schedule and re-schedule ALL these failed attempts. They should be ashamed of how poor they run their company. read more

I ordered a Tidy service last month after receiving a very nicely printed flyer at my doorstep. I wish I wasn't so seduced by a nice piece of paper because Tidy's customer service SUCKS. The maid who came was very kind and did a nice job, but in the end I just couldn't justify the expense considering what she was able to clean in an hour. She spent about 45 minutes in the kitchen (which was NOT very dirty to begin with) and dashed around the rest of the apartment for the next 15. In the end, things were tidied, but not the kind of sparkling clean that I've had after other maid services. Heck, I can tidy my own apartment in 30 minutes for free. So I unsubscribed.. or so I thought. Today I received an email saying that my appointment had been moved to 11 am. Uh... didn't I unsubscribe? Three weeks ago? Apparently not. I think I'm finally, once and for all, unsubscribed from their service. Fingers crossed that nothing shows up on my credit card statement. read more

I was so looking forward to the smell of a clean house. I had family coming and needed a good housecleaning. Afterwards, I could barely even tell it had been cleaned. Such a disappointment- he vacuumed and didn't even touch one of my bathrooms. Never using Tidy again. read more

Beware!! I should have checked yelp first before using this company. First Tanya, the cleaning person was late. I told her to clean the bathroom first. Who in the world would clean the bathroom with the socks on??? She did't even clean the stove until I told her so. For 2 1/2 hours, she only cleaned 1 1/2 bathroom, my kitchen counter and somewhat the stove. I thought based on their flyers, the quality of their workers would be great but I am very, very disappointed. I WILL NOT RECOMMEND THEM AT ALL!!! read more

I would like my full money back and all they gave me was $10 for a future cleaning!!! The cleaner didn't do anything that was on my do's list and the things he DID touch, weren't completely done. I took pictures today after wiping my fingers across the counters, the spots on the mirrors, the inside of the oven that wasn't touched, the toilets that weren't touched and the cabinets weren't wiped down. Barely anything was done and I'm not happy, I will not be using this service again and I will be giving a bad review. read more

I would NOT recommend this service. Cleaned half my house, said "I'll get done what I can" didn't sweep properly left a huge pile of dog hair under my couch. Didn't even wipe down bathtub or shower in the main floor master bedroom. Not worth it! Sounds good, they don't deliver quality. I'm going back to my old cleaning company! read more

Tidy - Home Cleaning Near Me

Very bad experience. This company must be going out of business, swirling down the toilet bowl and totally out of control, because you don't run a company this horribly for fun. I only wish I'd read the reviews here before booking. I set up two different appointments and both were no-shows and no phone calls either before to warn me, or after to apologize. Then, I try to call them and it takes forever to get anyone! When I finally did, the person whom I connected with seems to be filing her nails and watching a soap opera (figuratively) while we're speaking. She doesn't care one bit, so clearly it's not her business, nor is she remotely afraid of being fired. AVOID THIS COMPANY!!! read more

Pilling on. We tried Tidy two separate times. For the initial 'deep cleaning' one of the housekeepers brought her teenage daughters with her as it was their spring break. She also had to borrow my vacuum as hers didn't work. They did a good job but left 15 minutes early. Tidy came four more times but then the housekeepers kept canceling at the last minute so we canceled the service. We decided to try again several months later. They are supposed to come today at 8 am. At 7:30 I got a text saying the housekeeper was canceling. We never had the same cleaner twice, and of six scheduled cleanings, four were rescheduled on Tidy's end. If you read this and decide to try them anyway, that is a mistake. read more

I just had my first cleaning. I ordered the $45 package to try it out. And I am very dissatisfied. My appointment was set for 12:30pm. She didn't arrive until 12:40. She was very sweet. After I showed her around she quickly started cleaning, yet that was at 12:45. Her cleaning was not at all thorough. She even left my spoon holder dirty on my kitchen counter and left white smears all over the place. She did explain to me that she only has one hour. However, she left at 1:25pm. Which means she only cleaned for 40min- and that was very evident. She left multiple dusty areas, didn't vacuum, cleaned counters without lifting or moving anything out of the way... My house is very tiny. And even I cleaned the house myself ahead of time to allow Tidy more time to get to the details. I couldn't imagine if it were any bigger! I emailed the 'front desk' requesting a refund, and to also discontinue my membership/future services. read more

For me and my needs, Tidy has been absolutely awesome. A friend told me about them a couple months back and the concept sounded great to me... they come more often than a normal cleaning service and concentrate on a different 1/3 of the house each time. Simple. Instead of my house being 100% clean one day and then deteriorating to filthy before the next cleaning, this way everything stays in a somewhat continuous state of clean. For me, this system works much better and just makes the house feel fresh all the time. And it's costing me about the same monthly as my old service, sometimes a little less. I'm qualifying all this with 'for my needs' because I've read some of the other reviews where people are disappointed that they're whole home wasn't cleaned spotless for the standard $40 service. So it seems like some folks aren't really understanding that this company is offering a different kind of service than they're used to. If you understand their concept and it works for your needs, I would think most people would be extremely happy with how they clean. It's a pretty novel concept that's more tailored to people who want the feel of having more of a 'personal maid' vs a random molly maid type service. For me it works great and feels really personal. I know my tidy girls by name and because they come often, they learned how I like things and where i keep them really fast. I should also disclose two things: 1. I'm admittedly someone who appreciates little details and hotel style luxury. So I like that they use non-toxic natural products if i request them, they don't mix towels from room to room, use a dyson vacuum, and I like having a water and mint beside my bed. 2. I'm an entrepreneur, so I get the early stages of a company. When I started using TIDY they were only a couple months old and I see them growing as fast as they can handle. So in the one or two cases where there's been a minor hiccup like my appointment moved by a few hours or a day (i assume because they're staffing up), it doesn't bother me. In fact it seems like they're handling the growth really well. Their communication about anything with me has been top notch. read more

I don't like writing reviews so I'm gonna keep this short and sweet: Literally nothing was clean. Literally....nothing was clean. We paid $100, and the sink, the floors, the toilets--everything that comes pretty standard--wasn't touched. What did homeboy do while he was in our apartment for 2.5 hours not cleaning? The sweet 8 pound, 6 ounce baby Jesus only knows. read more

I called about their pricing on the 3 tiers of service tidy $45 is for one hour, tidy + is for 2.5 hrs. @$90 which is 2.5 hrs. or $36 per hr. and their might tidy is $250 for 2 people for 4 hrs. which equals 8 hrs. @31.25 per hr. So, to be brief, they charge from $31.25 per hr to $45 per hr. for housekeeping. This is not a reasonable rate for house cleaning. read more

The maid 'rescheduled' herself thus cancelling my appointment. That wouldn't have been terrible if TIDY HAD LET ME KNOW! I got NO warning. NO email saying she wouldn't be cleaning. NO way to rebook for the cleaning she missed. Your service is absolutely terrible. What maid service allows their maids to cancel on a client, ESPECIALLY SINCE TIDY ALREADY CHARGED ME FOR THE CLEANING. Pfh... "over 100 5-star reviews on Yelp"... well then WHY THE FLYING F*CK DO YOU ONLY HAVE TWO STARS??!?!?! Yah... skip this one quickly. They are awful. read more

The company most likely doesn't screen their housekeepers well. We had a housekeeper use our restroom after she cleaned and left a mess. Not using this service again. read more

Housekeeper canceled on me. They already charged $100 on my credit card. Have not gotten it back. read more

GO DIRTY!!! POOOOOR SERVICE I am writing to express my highest disdain with this company and its service. Last month I booked the mighty tidy package for $250. The job was completed and my credit card was charged for another service scheduled for TODAY which again was the MIGHTY TIDY with 2 cleaners for FOUR HOUR. The day before my appointment I called to confirm my appointment and also stressed the importance of sending 2 people to my house, and I was reassured that this would be done. On the morning one cleaner ERICA came promptly at 8 and there was no other cleaner. She worked by herself for four hours and then had to leave to go to another job. (she worked hard and was extremely polite and helpful and did what she could have done. But she is not a slave and in no way can clean an entire house for FOUR HOURS BY HERSRLF). I called the company to ask for a replacement person or someone else to come as this was a high inconvenience and was told there was nothing you could do . This is the EPITOME of terrible terrible terrible .... And horrible customer service!!! I asked for my credit card to be refunded and this has not yet been done. GO TIDY is so GO DIRTY!!! SHAME ON your company for being so disgusting in the way you manage your "hospitality" cleaning service. I am looking forward to my refund IMMEDIATELY! read more

DO NOT HIRE THIS COMPANY. We got a flyer for them and thought we would give them a try. We ordered a 2 person team and 1 showed up. They said they'd be there for 2 hours, we got home after 1.5 hours and they were gone. Our house wasn't clean, the dirty dishes were still in the sink, and worst of all they BROKE OUR WASHING MACHINE. Apparently the one guy who did show up was in such a hurry he yanked it open mid cycle. When we told the company they did nothing to respond to any of this. This is truly THE WORST vendor experience we have ever had. DO NOT HIRE THIS COMPANY. read more

I chose Tidy because of their great marketing and efficient website, but be warned you're wasting your money and time by scheduling a cleaning. I recently broke my wrist and was hosting a large birthday party at my house so I thought I'd give them a try... Big mistake! I was scheduled for Mighty Tidy and days before they cancelled. I insisted on someone come out even if it was for a regular cleaning. The gentleman who came to my house was very nice and tried to do as much as possible within the 2.5hrs he was here, but he only got through the kitchen and 1 bathroom (we have 3bd 2bath house!). Because he was rushed the floors weren't very clean and dusting was very poor. I decided to give them another try, in case it was a fluke bad experience, I'm a glutton for punishment apparently. We are headed out of town and have someone house sitting, Tidy was scheduled to be here at 11am and just simple never showed up! No call, no email, no communication at all. We have a very busy lifestyle and having an unreliable, expensive and average service just doesn't cut it. Please don't waste your time and make the same mistake we did! read more

The first time I hired Tidy, I bought the 45 minute service just to try a low-risk service to see what they would do. A pleasant woman showed up on time and spent all 45 minutes cleaning my stovetop. That's it. It would have taken me 10 minutes max to do the same thing. She moved very slowly with no sense of urgency. When I called to complain, without even acknowledging my concern they tried to upsell me to a longer cleaning. Now why would I do that if they can't so the simple one well? After pressing the customer service rep I was promised a do-over at no charge. For the she second cleaning I could not be home, so I left Tidy a key. When I returned home I could find no evidence that anyone had been in my house. Nothing appeared cleaner than when I left it, and nothing had been moved. When I called again to complain, once again customer service tried to upsell me. I asked for a refund, and instead they charged me TWICE! Caveat emptor. Slick marketing is no substitute for competence. read more

This is my first time writing a negative review on Yelp but I felt so compelled to do so. I signed up for TIDY from a flyer that was left on my door. I really liked the concept...so much so that I waited 3 weeks for my first TIDY. I received an email the week of that I would be expecting TIDY on Friday without a time. I realized I couldn't remember the time and had no verification of what time it was in email. So, I called the front desk. 15 minutes after waiting on hold...I was told it was at 2pm. The following day I was taking out my garbage at 8:15am and found someone from TIDY could not find an apartment. She was looking for my apartment for my 8:00am appointment. I explained that I was scheduled for 2pm and let her in anyway. She did a great job and was very friendly. After she left, I called the front desk to figure out what had happened. 20 minutes later TIDY was unsure what had happened as I was scheduled for 2pm every Friday. I figured it was a hiccup and verified all my information. I decided to change my billing information mid-week so I emailed TIDY to ask about how to do this (as they have ZERO account information to access on their site at all) and to verify my time for Friday. They wrote back that my appointment was at 2pm Friday and that I needed to call in to change credit cards. I called the following day and waited 15 minutes again...updated my credit card and just made sure 2pm for Friday was still correct. Yesterday at 1:30pm, I get a call from TIDY (that I missed) that there was a scheduling issue and that no one was coming at 2pm. So I called back...yet again 15-20 minutes even though I was the first one in the queue. Even though I was mad, I asked to be rescheduled to today at 2pm. So, today at 2:15pm I get a call from the front desk...the cleaner could not find parking and even if they did...they have no change for the meter. I made them aware that there is free parking in my building AND the meters take cards. They called me back to say they still couldn't find parking. So, I cancelled TIDY because this is a joke at this point. So now...I get to spend my Saturday after waiting around for this cleaning my apartment. Don't bother wasting your time with this service. It's obvious that they are beyond unorganized and understaffed. I've wasted more time waiting around now and on the phone due to their lack of organization. read more

I don't know what makes me angrier - the fact that here I am, still convalescing from surgery and cleaning a house that was supposedly "cleaned" a week ago by a Tidy "professional"; or the fact that I gave Tidy a second chance after the exact same experience a couple of months ago. Tidy is one of these "new", "disruptive" online businesses that forget that online booking/convenience is just part of the story. A small part, in this case. The quality, demeanor and dedication to the job at hand of the contractors is the major part in this particular industry, and the folks that Tidy has been sending out into their clients' homes are, at best, sloppy and uninterested; at worst, possibly dangerous. Buyer, beware. I definitely learned my lesson. read more

Holy. Smokes. Read all of these reviews first before booking! I live in the Phoenix area and received one of their flyers on my door. In a moment of desperation, I signed up and set up a service for today. After a truly terrible chat customer support experience yesterday and consistently waiting forever to get through on the phone (8-10 people in queue ahead of me when calling multiple times throughout the day) AND sending an angry email the night before my service, I cancelled my service 20 minutes prior. I was just so stressed about the whole experience. I have been a nervous wreck thinking, "did the cleaner get the notification? Will they still be in my house? How can I even notify anyone to be sure they got the notice?" I should have done my research first, so shame on me. But this is a horribly set up program with equally terrible customer support. STAY AWAY! read more

After being a loyal customer for over 6 months, I get a call today saying that they could no longer clean my apartment on the weekends. They said they were not able to accommodate a late weekday appointment or anytime on Saturday or Sunday. They gave me the option of being put on a "waitlist." A waitlist after being a customer for 6 months??? In addition, they've called twice with last-minute cancellations in the past two months, leaving me scrambling. Please give your business to a company who cares about your business and has the customer service to back it up. read more

I wish I took a picture to post. They placed folded cardboard flyers all over our apartment privacy gate they were on the ground, folded and balanced around the gate and on the ground in front of the office, If you look at the pictures posted you can tell this isn't the 1st time they littered places with their advertisements. The flyers are in the trash, I was tidy and picked up their mess! read more