I worked with Christana the Assistant Branch Manger and she was amazing. Her customer service was…read moreexcellent and very professional. I appreciate her authenticity and her personality.

I had an outstanding experience with this Enterprise location, and I especially want to recognize…read moreKayvan Afshar for his exceptional service. From start to finish he was incredibly helpful, professional, and efficient. He made the entire process smooth and stress-free, answered all my questions patiently, and genuinely cared about making sure everything was handled correctly. Not only was he great, but the entire staff was friendly, welcoming, and quick to assist. You can really tell this team values customer service. I truly appreciate the attention and kindness I received -- this was easily one of the best rental experiences I've ever had. Highly recommend this location!

Small, friendly neighborhood Avis. While it might be convenient if you're close by, the smaller…read morelocation also means there are fewer available cars and fewer options if something goes wrong. When I picked up and dropped off my car, only one person was working. While they were very friendly and did their best, they could easily become overloaded when multiple people show up. When I picked up my car, I waited ~20min for the two parties ahead of me, which is reasonable, but I could also drive 20 min away to another larger location in that time. Avis cars are typically cleaner and have lower mileage than other neighborhood rental agencies. Check to see if your car insurance covers rentals, as it's certainly more expensive if you get it from Avis.

Good service. Smelly car…read more The customer service was good and quick. The car I was initially showed has a flat tire lol. Not a problem, just glad I saw it lol but I wouldn't have gotten far Lolol. The lady got me another car that smelled really bad. I had to use air fresher because it smelled like sweat. I don't know how thorough they are cleaning the car but I hope they do a better job next time.

I had a wonderful experience this morning with a rental while my car was in the shop at a Ford…read moredealership. Because I have an extended warranty, the rental was covered by the dealership, I was picked up in the airing room by a young, new employee- Zach who could not have been nicer. He was polite, friendly and offered to carry my bags for me. I was so surprised at how a simple positive interaction turned an otherwise frustrating experience (car trouble) into something that was 100% painless. Thanks Zach and the crew at budget for being friendly and welcoming, y'all made my Monday morning!

I cannot recommend enough SON NGUYEN, Assistant Branch Manager at Enterprise. My family and I were…read morein a stressful situation trying to find a large SUV so we could attend my doctoral graduation at Baylor University. Because it was close to the World Cup, almost every rental location was fully booked with tourists, and after visiting multiple places, I honestly started to lose hope. After a short conversation, Son immediately understood what my family needed. He recommended a Chevrolet Suburban for its spacious interior, room for two baby car seats, comfortable seating for additional family members, and a large trunk for all our luggage. It turned out to be the perfect choice for our trip. What truly stood out was Son's professionalism and kindness. He took the time to walk me through the SUV's features, carefully inspected the vehicle with me, and made sure I felt comfortable before leaving. Knowing that we had less than an hour before heading out of town, he also sped up the checkout process to help us get on the road quickly. Most importantly, Son went above and beyond by finding me an excellent rental rate as a graduation gift. That level of care and thoughtfulness meant so much to me and my family. I went from feeling completely hopeless with no vehicle available to driving one of the best SUVs I could have asked for during such an important moment in my life. Thank you, SON NGUYEN, for your outstanding customer service, professionalism, and genuine kindness. You turned a stressful situation into a memorable experience for my family. Enterprise is lucky to have someone like you leading the team.

Joel, Aakim, and Zach were all great. Every time I come to this location it's clean and tidy the…read moremanagers and assistants all are welcoming and try their best to provide the ultimate service. You guys are always awesome. Thank you for all your help.

I ask a simple question to the gentleman over the counter an was completely rude and unprofessional…read moreabout the respond I would recommend no body to go there

The staff at this location are quite pleasant, friendly, extremely helpful, and made the process of…read morerenting a vehicle quite simple. I reserved online and even extended my rental with no hassle. Thank you for your kindness and even gave recommendations on how to save money on my rental.

Used them in the past, but service has gone down. Rented two vans in January, and called to see if…read moreit was okay that I was about 2 hours later than originally anticipated. They told me it was fine, and to leave the keys in the dropbox. While I was looking through my receipts the next month, I find out that they charged us for an additional day. No warning. No email. No phone call. They charged us almost half the entire rental cost for the weekend for being a few hours late. We had returned the vans late because we were cleaning and vacuuming them out to return them in better condition. Because they said it was no problem, we took the time to clean them up well. They punished us with over $300 in fines. I called in, no correction. We won't be doing business with them again.

THE WORST SERVICE THEY LIE LIE LIE…read more NO VANS READY , after you've reserved and double check with them about it being ready . don't waste your money here . go to the airport van on greens rd they look out all the time .

Avoid this location and actually anything to do with Hertz. Had a reservation from a month ago....I…read morecalled to confirm, she put me on hold then disconnected(Dot). When I called again, twice, got voice message they were closed for holidays and will reopen Dec,. 26. Called "customer service" person named Anne. She said maybe at the airport, of course it will cost a lot more. Customer Loyalty? Gold member? No such animals with this switch and bait rodents.Pitiful and its no wonder they are closing so many locations and laying off employees that actually cared for customers.

I spoke with corporate and they have refunded me and gave me points for having to deal with such an…read moreawful human being. Apparently there's already an investigation underway for her. Anyone that feels disrespected, call corporate please! Initially I was angry and upset but her having me sent to a different location worked out in my favor. Thanks Datiana.