What started as one of the most frustrating retail experiences we've ever had ultimately turned into a reminder of how one outstanding employee can completely restore faith in a brand despite serious shortcomings in management. We visited the Tiffany & Co. in Scottsdale, AZ two days before Valentine's Day. We selected a bracelet we loved, but were told they didn't have the correct size in stock. The sales associate offered to order it and gave us her card. The next day, unaware of that conversation, we returned to purchase the bracelet as a surprise. The same associate sold us the bracelet they had in stock, assuring us it was the correct size... but it was not. On Valentine's Day, in front of family at dinner, I tried to put it on... and it didn't fit!! The embarrassment and disappointment were overwhelming, especially knowing the associate had been aware it wasn't the right size. The following day, we went to the Tiffany & Co. location in Tucson, AZ to resolve the issue. The manager we spoke with was disengaged, offered little empathy, and showed no ownership of the situation. She didn't even make eye contact. When she recognized the associate from Scottsdale, her only comment was, "Oh, she used to work here, she's very nice." This completely disregarded the money we had spent, the ruined celebration, and the frustration we were experiencing. Then Max stepped in. Max listened with genuine concern, acknowledged our frustration, and assured us he would personally make it right. He handled the exchange and promised to secure the correct size. Nearly two weeks later, he called to let us know it had arrived. Due to scheduling conflicts, we picked it up while Max wasn't working and unfortunately, the same manager mistakenly gave us the EXCAT SAME INCORRECT SIZE again, failing to pay attention to detail or confirm the order. At that point, we were beyond frustrated and seriously considering returning not only the bracelet, but also the matching necklace we had purchased. The thought of walking away from the brand entirely was very real. But Max didn't let that happen. He personally apologized for the continued mix-up, wrote a handwritten note explaining the mistake, and followed up two days later with flowers and a message about "turning over a new leaf," asking for the opportunity to give Tiffany's another chance. That level of accountability, empathy, and follow-through is rare. This review is not positive because of management. It's positive because of Max.... He demonstrated what true client care looks like! The ownership without excuses, thoughtful gestures without prompting, and a genuine desire to rebuild trust. He consistently steps in to address issues and provide the leadership that the manager has failed to demonstrate. It's because of Max that the store maintains its reputation and that we are giving Tiffany another chance. Because of Max, we were reminded that exceptional service still exists. Thank you, Max! You truly make a difference and are a shining example of leadership and excellence for the Tiffany brand! read more

I bought my girlfriend a Tiffany necklace, and the service was excellent. My girlfriend was shown a variety of necklaces and she found her favorite one. I was offered sparkling water and it was a pleasant experience. read more

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The visit was ok. I was in during a busy time so I attribute staff being so busy to that. However once the staff member was interacting with me they were very nice and sweet. Overall this would not be my store of choice for Tiffany's however I have also received decent service but for Tiffany's that was a bit below par. read more

Tiffany & Co - Jewelry Near Me - Tucson, Arizona

We are in the area for a car show and I was walking our dog through the mall to get her away from the hotel. Tiffany's was the first store to have water out for dogs, and she's never one to drink from a 'public' bowl, but she lapped it up. A very kind gentleman came out and asked if she'd like a treat and gave her several delicious lamb sticks--her favorite. She'd been so stressed from traveling (we'd been driving for days to get here), and from adjusting to the desert compared to grass and lush Northern California trails, that I was surprised that she took treats or let a stranger play with her. I finally relaxed (when my dog is upset, I'm upset.) Now, I'm looking at Tiffany's online offerings so that we can return tomorrow and do a little shopping as a thank you for the kindness the sales associate showed to us. read more

Tiffany & Co - Tiffany water bowl and fantastic treats! - Jewelry Near Me - Tucson, Arizona

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Well this was a underwhelming visit. Actually, I have never been here before. So maybe my expectations were too high. I expected an abundance of unusual and creative things. The traditional padlock with a little key and the infinity necklace has been discontinued. We were shown interlocking hearts, interlocking seamless rings with Tiffany on the outside edge. There was another called paper flower the resembled a 3 blade ships propeller. Actually, I liked that one. Nautical. But the creative edge stops at the Audi emblem or Olympic Ring emblem. Just Rings. It a bit like being in a open bank vault. We were treated very nice, I had hundreds to spend if we found the " wow" gift. We just didn't have a dozen ideas for a necklace. Maybe under five in different configurations of material or more diamonds. I was to the point of wondering what was special after the Name. I really wanted our gift to come from here. Couldn't put it together. Review 555 plateau read more

Fast and timely service on getting my wife jewelry clean. Very personal establishments

Nice! Fun! Friendly! Many items to choose from! Greeted at the door. Inquires were made as to what I was looking for and every attempt to satisfy my needs were made. Nice clean bright atmosphere. Inviting. read more

Lackluster experience and service, came in with a friend and did not feel taken seriously as a customer, I will be choosing my engagement ring elsewhere. read more

I am thrilled with the service of the staff at Tiffany in Tucson at El Encantada. There initially was a bit of confusion but Johnathan and the staff went above and beyond out expectations and made this the most enjoyable experience. We wound up getting earrings, two rings and a jewelry poche. I will most definitely return for more lovely pieces in the future. Thank you so much. read more

Tiffany & Co - Jewelry Near Me - Tucson, Arizona

There was a bit of confusion at first. However, I can tell you this, whether you're buying a $10,000 ring or a $100 charm, this Tiffany and Co. makes you, the customer feel the same. Like you're important. Jonathan and the rest of this staff went so above and beyond to make our experience a positive one. The staff here was so kind and understanding. I cannot express our gratitude enough. Thank you all so much. You make dreams come true. Amazing. All of you. Again, thank you. read more

I had the pleasure of working with Ana Sofia an amazing sales associate that took care of me from start to finish. She helped me pick out a stunning anniversary band that sparkles like the stars in the night sky. She made the experience welcoming and fun! I wish I could do it all over again and next year I prob will! Please go to Ana for any of your jewelry needs! Thanks Ana! read more

When we went to dinner one night, we decided to go window shop about an hour or so before they closed. We were greeted right away, and shown what we were looking for (wedding bands) Maria was so sweet and not at all pushy with showing sets or giving information. It was such a hassle free experience we decided to just do a no pressure order. Which was them ordering the size color etc of what my wife was looking for and we could make a decision later. Well the day came and the pieces exceeded our expectation. My wife even surprised me with my own wedding band! As Maria was on vacation when we were able to pick them up, her Manager Robert gave us the VIP celebratory experience-champagne and all. We were so happy with the quality, experience, and overall vibe the day we went in to window shop and the day we paid for our items. We had no intentions of spending any money but because we weren't hassled but treated with the upmost respect and not to mention-found the perfect set for my wife we took the plunge and we are so pleased. read more

Tiffany & Co - Jewelry Near Me - Tucson, Arizona

A little over 3 years ago I was engaged and presented with a Tiffany Soleste 0.25 engagement ring. It was/is beautiful. However, within 18 months, the truck door swung closed from the wind sooner than I got in the truck and "bumped" it and the Solitare bent. Ok, its a truck door that damaged it so we had it fixed, $500.00 and 2 months without the ring. So about a month ago, I was horsing around with my 8 year old grandson and the ring got bumped and BENT! ( again!) so we showed up at Tiffany's with the ring, and were greeted by a nice gentleman and told that the women that we usually worked with had moved on. They looked at the the damage and said "this should not be happening". So we sent the ring off to New York and we get an e-mail that the "repair" on the ring is $1100.00!! So beautiful yes, however it is NOT an engagement ring. It is NOT a ring to be worn everyday as would be expected of an engagement ring. We are very disappointed and will have it fixed, however we will have to search for something else for everyday, probably NOT going back to Tiffany's for rings, bracelets etc. They say they do a lot of repairs! When I was growing up people couldn't afford a ring like this, and to have to keep fixing it would be out of the question. read more

This is a nice store and it is great to have higher end stores in the Tucson area. The staff that works there is always very welcoming and focused on either letting your browse or helping you pick something out. I have only one gripe... and this is more about Tiffany's in general. I was given two beautiful Tiffany charms for my birthday by different people. I also had a charm that I purchased a few years ago that just fell apart, poor craftsmanship or defective one of the two. When I went in with all three charms - one to repair, two to solder on the bracelet the gal told me they would be charging me. For as much money as you pay for one charm -- you would think they would be accommodating in putting it on your Tiffany purchased bracelet. However, I get it -- so you are charging me $55 minimum to solder two charms that will take probably 5 minutes -- I will do it. What gets me is my defective charm, they are actually going to "quote me a price" to repair something that was poor craftsmanship. For a high end shop -- and I do various high end shopping, this was quite surprising to me and will likely have me limiting my attention to Tiffany's. read more

If I could give zero stars I would, one of the most awful shopping experiences ever. Immediately the sales associate was rude and had an attitude, she took one look at my boyfriend and I and assumed we couldn't afford anything in the store. The rings are beautiful but her cheap appearance turned me off from buying from what is supposed to be a high end elegant jeweler. read more

Hours on phone tree not accurate. I called ahead and phone prompt said closes at 7 pm. Arrived at 6:10 pm to find they close at 6:00 pm on Wednesdays. read more

I've been to MANY Tiffany stores around the country. For the most part, you will get exceptional service, but our little Tucson store is the best of the best. I have never been treated poorly, even when coming in with obvious intent to poke around and not buy. Their staff is always friendly, helpful and never pushy. I'm so happy to have such great Tiffany reps right here at home. It sure makes buying more jewelry easier ;) read more

Every time I have been to this location, the staff have been very welcoming and friendly. They recently did an excellent job cleaning several pieces of jewelry. Definitely recommend this store/location. read more

We only have one location in Tucson, and thankfully we have a fabulous one at that ! The security is even pleasant and not overwhelming, unlike many other places. I probably buy more gifts for others here than I have for myself, but I suppose that's what friends, family, and (especially) boyfriends are for ?! (; No, but really... every time I come in, whether to buy, to clean, to fix, I've enjoyed the service and attention given to me. I'm having a brain fart and cannot remember the name of the lady who always helps me (8 out of 10 times I'm there!), but she's the Korean lady who is just SO adorable. So sorry, I'll update once my brain starts working again. Regardless, she's a doll. Always helpful, never pushy, and goes out of her way to make sure I'm POSITIVE that I'm happy with my decisions. I've only ever been helped by her and maybe two other ladies there. They've all been pleasant, but I'm definitely partial to her. She remembers my name, remembers what I've previously purchased, and usually remembers when my friends or boyfriend have bought me gifts and asks about them. Service is 110% at this location, and I can't say the same for MANY other Tiffany's I've been to. They go above and beyond. You feel welcomed, safe, and happy -- who wouldn't be anyway, around that many diamonds and pretty jewelry !? read more

One time during christmas, they gave me the complete brush off. I felt like Julia Roberts in the movie Pretty woMAN. Second time I went in there, they were fantastic. They have a variety of stuff, and it really suits almost any budget. read more

YES What girl doesn't love Tiffany's??? My engagement and wedding rings are from here =) I like to stop in on occasion and see Ogee (I think that's how you say her name, but spelling not so sure) She always remembers you and makes you feel comfortable when trying rings on, even though there is a security guard a few feet away. I can also bring my rings in to get cleaned, and I know they are safe. Great service, and great location! read more

I'm quite sure I'm part magpie...I want anything that sparkles. You can now imagine how I make a beeline for my all time favorite jewelry store when given even the smallest opportunity. It does not matter the location, I always am greeted and shown the utmost of friendliness whenever I step foot into the store. My husband purchased my engagement ring (sigh....he did an amazing job) and my wedding band here. The quality is amazing and my diamonds always sparkle. If you go to the Tuscon location, Ogi Reas is lovely to work with! Whenever I have my rings cleaned, she's always fun to talk to and peruse the store with. It's not like I NEED to stop in at Tiffany & Co but really, looking never hurt. Right? read more

I am a regular customer at Tiffany & Co and after my recent experience after my purchase of diamond earrings I will NEVER return to this location. I bought a pair of diamond earrings and was pressured to wear the earrings out. The manager at the time handed me the earrings one at a time to put on without a mirror at the register. I wore them home and didn't take them off for a few weeks and went to clean them because I had irritation behind one of my ear lobes. When I took off my earrings I realized the manager gave me 2 different backs. One was silver and the other was white gold. (See Pictures) I called the store right away and spoke to Linda about the situation. She asked me to send her pictures via email and come into the store so she can see the earrings for herself. I told her I am 45 minutes away from the store and will have to come in on a Saturday. She noted to ask for the manager Rob if I end up coming in on Saturday. I came into the store and asked for Rob and explained to him the situation. Rob had the same demeanor as Linda and said this is, " highly unlikely to happen". I was beside myself as if he was calling me a liar. My mom was by my side and she said she didn't like the way he handled the situation. He went back to clean my earrings and get the correct back to my diamond earrings to "make it right". I walked out of Tiffany & Co feeling belittled as if I had done something wrong remembering Rob's response " the is highly unlikely to happen" to me when I showed him the earrings. My advice to anyone that makes a purchase from Tiffany & Co to check their merchandise before taking it home. Make sure the backs to earrings go with the set purchased and they match. read more

Tiffany & Co - Jewelry Near Me - Tucson, Arizona

I've been to this store almost 10 years ago with my BFFs. We got identical venetian link bracelets w our initial charms. As I could remember, it was a pleasant experience. Last Christmas, my boyfriend got me a pair of heart-shaped "Return to Tiffanys" logo earrings, which I loved! I asked how was the buying experience he had. He laughed & said that it's those kind of store where it would be a bit awkward to just get in there browsing aimlessly. But he said the staff was very polite. We come in to the store today to get buy a bottle of perfume & a bracelet to give as a gift & a very helpful SA, Carmen, made my daughter to look forward getting something nice for herself in the near future. Thank you for the excellent service, Tiffanys staff! read more

I think it goes without saying that Tiffany & Co is EXPENSIVE!!! But, But, they have exceptional customer service. Weather you are in there to purchase something or just to take a peak at what will be on your wish list you are always made to feel welcome. I went in just to try on a bracelet and then be on my way. I 2 gentleman and 2 ladies greet me and ask if they could assist me with anything. I was just admiring all the shiny accessories and felt as if I was being treated as someone who was going to buy something. This store is so friendly, it's worth just taking a look around. read more

So, I'm biased. But the Korean lady who helped us in here was so freakin sweet and hooked it up. Great service. Small store. Didn't expect to find one in La Encantada. read more

Breakfast at Tiffany's is what instantly comes to mind when I hear the name Tiffany's. Glamorous, divine, expensive. As you walk into Tiffany's you are surprised to see a guard at the front door, quite understandable. Looking at all the diamonds, rhinestones, sterling silver, pearls and the list goes on. The employee's I've spoken to are always kind and don't pressure you into buying anything you are not interested in or can't afford. On my visit I did purchase the sterling silver oval dog tag with the classic "If found return to Tiffiany & Co." read more

I have a confession to make, I love Tiffany and their jewelries. What more can you say about this place? lots of showcase different types of jewelry from diamonds to sterling silver. watches. service is very good (make sure you wear your best outfit). They are well trained to know the ones who are looking to buy versus the tourists just visiting the iconic store. Very big spacious and full of shiny items. When are you going to get me an engagement ring, Tyler? read more

Tiffany & Co - I want this - Jewelry Near Me - Tucson, Arizona

I am visiting town and got some lotion in my ring and needed it cleaned. I stopped in to see if they could clean it for me and they responded "is it from tiffanys?" When I replying no they told me they couldn't help me. I was the only person in the store so it wasn't like they were busy helping others. From a customer service perspective it was pretty rude. Who knows, maybe I would have shopped around a bit while I waited to have it cleaned. read more

I LOVE THIS BEST MANAGER EVER! she has brown hair, tall i dont know her name. but i love her, because of her i will be back soon, she is he best i had an awful situation in phoenix and tiffanys, and i told her everything and she made a accomodation. I LOVE HER AND THIS STORE IN TUCSON read more

It may be sterling silver but it glitters like diamonds to me! If you know me then you know I have a small wallet emptying Tiffany addiction. I stop in to this store once and a while to see what I have eagerly stalked on the website and decided to purchase and I have to say out of all the Tiffany stores I have been to in the U.S. (I did mention I have a problem-right?) this is hands down the best store with the friendliest sales people! Even the security guard is smiling and seems happy to be there flashing his pearly whites and greeting everyone that comes in. I also have to mention The layout of the store. Its beautifully crafted as all Tiffany stores are but there is something unique about the floor plan and I love it. So send me to rehab already! I just cant stop loving Tiffany and Co!!! read more

The service at Tiffany & Co. is stellar. They treat me and seemingly everyone with respect. I enjoy shopping for both calendar dates and spontaneity here. I have no difficultly finding something that catches my eye. read more

5 Stars all the way! Go to beautiful Tucson, visit this Tiffany and Co location, ask for Maria and you will surely receive Exceptional customer service that will make your shopping experience extra special. Maria goes above and beyond to make sure you find exactly what you are looking for! All the staff in this location are very professional and polite and will greet you with a smile and offer you a beverage as well. The Tiffany Blue Birthday petit fours were an added bonus to my new Tiffany pieces- Well done! read more

I came in here looking for a specific item I saw online that I wanted to get my mom for Christmas. After looking at the displays I didn't see anything even similar to what I saw online, and it being close to when we planned on exchanging gifts, ordering online wasn't an option for me. I was helped by an extremely friendly and personable woman who took the time to find this item for me, and it happened to be the last one left. It was meant to be! For being Tiffany's, the $150.00 necklace I bought was low on the "food chain" so to say, but even though I wasn't buying a $15,000 necklace, she still treated me as if I was equally as important as someone going and dropping serious cash. Please check this place out if your'e looking for some high end jewelery, don't be intimidated. They are so nice and friendly here and really honestly do make every customer feel valued....and who doesn't love that little blue box ;) read more

I took my earrings in to get cleaned, and I have to admit, they were in pretty bad shape. I hadn't worn them in quite a while, and they were stashed away, but I decided it was time to resurrect them. I was greeted by a girl and a guy who both smiled and helped me right away. I had not been in this particular location before, so I wasn't sure where to go. They had someone come right over and help me. The young guy was very "secret service" like - handsome, polished, polite. A woman came over, and when I dropped the earrings out of the bag, she kind of scoffed at them.. and made some comment like "oh my goodness"... Yeh lady, I know they are bad. Anyway, she got me all set, was very polite. She commented how nice my engagement ring and band were.. (who doesnt love to hear that?) I went in two days later to pick them up - same secret service guy working the front. He remembered me and politely smiled. He got me taken care of right away. I was in a bit of a hurry, and I think they could sense that. They didn't even charge me for the cleaning - he said he didn't want to have to make me wait. Great customer service as usual. Tiffany's always does it right. I wouldn't hesitate to go back in! read more