Patra at Resorts Services made our experience at Resorts World Conrad amazing. Her empathy,…read morecommunication and problem solving allowed us to enjoy an additional day with ease. With regards to the room, Conrad, this is second time I am staying with you in less than a year and the room has declined.

Really can't understand these bad reviews. Its like social media and reviews have an agenda against…read morethis property. Its clearly one of the best properties on the strip. Yes, its further down from the chaotic center, but is that a bad thing? For this traveler thats sick of crowds, its a blessing. You can literally walk to Bagelmania, and that famous Mex al pastor taco place, Fountainebleu is right across, wonderful walking areas with an attached mall (ok the stores are whack as fuck but hopefully will be better), their street food court is so innovative and cool, always find some good things to eat here (the fried chicken was my fave, and somewhere had this hong-kong stlye pan wok'd noodles it was very good too.) Never crowded. Great colors and casino layout. The pool is very nice and easily in my top 5 in Las Vegas. The rooms are very modern and clean. Great bar called the Gatsby. Nice Mex Restaurant right when mall area starts near the back of the casino past the Gatsby bar, and a by-the-slice pizza place thats also very good. Wally's restaurant is somewhere I hope to try one day. LOTS of food options, even a buffet type, and an Eggslut-typa breakfast place, forgot the name. Great looking sportsbook and the western-like sportsbar next to it upon entrance both on the left. Theres also a steakhouse in a very bizarre location upper level and waaay to the left, isolated. Lots of places want to try in the future. If anything, it is a massive place when you venture out into the mall part (the convention and private event areas walk and walk and walk, too much empty room here, thats really the only flaw.) I have my top 5 places to stay in Las Vegas: 1) Durango, (this will never change) 2) Fountainebleu 3) Resorts World (a very close 3rd to FB) 4)Wynn (if you can afford without cramming 8 people in one room) 5) Aria If you want a shit show, stay at MGM, Bellagio, Caesars Paris, Flamingo, Planet Hollywood etc.) If you want simplicity and luxury feel without the massive crowds, come here. Resort has Crockford, Hilton, and Conrad for the rich. A regular room at Hilton did us just fine and it was beautiful, lobby smells great.

First on the Bellagio staff: - Concierge Ryan Feinberg is…read moreincredible! He setup so many reservations and special gifts for my parents first trip to Vegas that they felt like true VIPs. I can't speak more highly about how organized and helpful he is. - The bartenders and servers in Club Privé are awesome! Eric (bartender) makes incredible Aviations and Espresso Martini's and Maria was super nice while we drank and gambled. - Every single staff member, from the tables to the pool are kind, considerate and helpful. Regarding the Hotel / Casino: - I've stayed at many of the hotels in Las Vegas and the Bellagio is the BEST! Even though it gets busy, it never feels 'too crowded'. - The rooms are always clean, and the view of the foutain is well worth it. - I would highly suggest visiting Club Privé, even if only for a cocktail, as they make some of the best and have an incredible selection of Bourbon and Whiskeys (including Macallan 72 year).

Special thanks to Veronica U in VIP services. She was amazing to us. My husband and I are here to…read morecelebrate our wedding anniversary, second baby moon, and milestone birthdays. Veronica made sure our room was ready early, upgraded us, and gave us a very generous gift of money towards dinner . She was very kind and professional, and made us have a special experience. Matt and Janna

This is the first time staying here and I am really pleased!…read more The staff at check in and valet are super friendly! The lobby is gorgeous. Lots of Raiders memorabilia. ( I'm a fan....so ) but wait!... the scent as you walk in, very slightly there, and I can't even name it, but it's PERFECT. We got a room facing the strip for the night lights, however the sunrise was the real show stopper. There are some really comfy chairs to sit right at the floor to ceiling window to take it all in ... or you can see it from the comfort of your bed. What was missing was a coffee maker and robes in the room. I like to have a cup when I wake up. We are not big gamblers, more people watchers, so we walked through the casino. I did not notice one cocktail waitress on the floor. Is this a new thing? A few ( and only a few) people had drinks. The bathroom is spacious and has all the things!!! I love a tub in a hotel and this tub is the perfect size and angle to lay your head back for the ultimate soak. There is a tv screen in the mirror for your morning news or music videos.... Or a window shade that can go up or down for privacy or to look directly through the room out to that view I mentioned. Ahhh. If you come, be sure to visit baby cakes ( they're in house sweets shop- conveniently located on your way to the elevators ) for gelato or ultimate baked deliciousness or coffee drinks omg it's dangerous.... Overall, a lovely hotel off the strip ( but close enough) at a great price. We will return!

I went to M for a concert and was greatly disappointed in the whole experience…read more I understand that M is not entirely responsible for every aspect of the concert experience but there are a few things worth mentioning. I'll start with the parking and the way traffic was directed. For this specific concert it was very confusing, and the lack of signage did not help. Getting out of the parking garage was the most difficult and it took about 30 minutes. Also, when the concert was announced online, there was no mention that it would be held at the pool. So this concert was held by the pool in 107° weather and it was not fun at all. I could be wrong about this, but the band only played 1 hour 20 minutes and I think it's because it was so darn hot. And I was not happy about this at all. If I was overheating being in the audience, I can't even imagine how much hotter it was up on stage with the lights, smoke, leather pants... lol. So in the future, if there is a concert held at the M I would make sure to research and make sure that it's not at the pool in summer. So basically, I paid $175 per ticket to go see a band at the pool totally not worth it especially since they only played less than two hours. For those who wanna know I saw Stone Temple Pilots and unfortunately it was not worth my time or money. After this experience, not only will I probably never go to the M resort to see a concert, but I also will never again go and see Stone Temple Pilots. If you're gonna pay almost $200 per ticket and spend three hours of your time preparing and driving there you gotta at least give me two hours of your time for it to be worth what you're charging. The other thing I want to mention is the security guards and customer service staff weren't very efficient in crowd control. People were just gathering right in front of us who paid $175 for their tickets and it took about 30 minutes to get all these clowns out of the way so the rest of us could enjoy the concert. In my personal opinion this might've been one of the worst concerts I've ever been to and it really left a bad taste in my mouth concerning STP. Sadly I believe STP died the day the original front man died. RIP Scott Weiland. You are greatly missed.

The Consumer Attorney's Association of Los Angeles, (CAALA), held its annual event at…read moreFountainebleau Hotel. Last year, The Wynn Hotel hosted and the turnout was very similar. Several vendors offering a variety of services and products were made available to attendees. Group sessions focusing on law related topics, techniques and strategies used in court and by law firms were discussed. Some discussions were lead and/or involved sitting Judges whose insight was invaluable.

Fontainebleau is a great looking resort, the rooms live up to what you'd expect from a luxury…read morehotel. The pool area is pretty big with a couple bar to order drinks from and a good amount of available pool chairs to relax. The fitness center was pretty impressive, the size is closer to an actual chain gym than it is your typical small hotel gym. The casino is nice looking, but the odds/limits are too rich for my blood, and up on the second floor they have an ok food court. Lots of options in the food court. The only knock I have is the location, the north end of the strip is pretty dull so there isn't much to do outside of the property that you could walk to.

Great stay!! We got a room upgrade on a single Sunday night stay. Ended up with a room with a…read moreliving room and bar on the 53rd floor overlooking the pool and could see the buildings on the strip in the distance. Everything was really clean, and thoughtfully appointed. Our room had a moody whiskey bar vibe. Excellent location on Fremont street. Parking was half off due to staying... Very pleased and will definitely be back. Loved they open the pool until 11 and 21 and over is a nice touch!

This is the extremely tone deaf reply I received from the business after I reported about valet…read moretaking my car for a joy ride. Clearly, they do not value their clients and laugh in my face offering me the pleasure of bringing my vehicle back for more joyrides. Hello Crystal, Thank you for taking the time to share your recent experience with us. I sincerely apologize that your visit did not meet the level of service we strive to provide. We value every guest's feedback and appreciate the opportunity to learn from your experience. Our department will be conducting an internal investigation into your recent visit with us and will reach out to you once that investigation is complete. As a gesture of our appreciation and in hopes of welcoming you back to Circa Resort & Casino, I would like to offer you complimentary valet parking during your next visit to our establishment. Please feel free to contact me in advance or simply have a Valet Team Member reach out to me upon your arrival. Thank you again for bringing your concerns to our attention. We truly appreciate your patronage and look forward to the opportunity to provide you with a much better experience in the future. Sincerely, Andrew Eliazar Transportation - Manager

Playing to a packed house, the music group, "Starship" performed many of their familiar songs and…read moreone of their most popular, "Somebody to Love. Although, a little more seasoned in age and with over 40 years in the business they sounded great. Special shoutout to Mickey Thomas, lead singer, he sounded amazing. Should you have the opportunity to see them in concert, I recommend you do.

Overall, it's a cool casino with plenty of energy, but the constant smoke made it harder for me to…read morebreathe. The noise from machines and crowds is overwhelming too. I came for the dining rather than gambling based on friends' recommendations, but the food is a hard pass. That said, the staff here genuinely stand out. They're attentive, motivated, and clearly committed to making guests feel welcome. The Mermaid show is the real highlight. Watching a performer swim underwater in full mermaid gear without scuba equipment is genuinely impressive and unique. It's worth experiencing at least once, and kids especially will be captivated by it.​​​​​​​​​​​​​​​​

Durango just keeps getting better and better! The new parking structure right by the hotel and the…read moreexpanded high-limit area are awesome additions, and hearing that movie theaters, a bigger casino, and a concert hall are coming soon gets me so excited. ​Huge thanks to Jonny at the front desk for taking such great care of us during our late check-in around midnight. He was super welcoming, friendly, and informative. ​As someone who much prefers local casinos over the hustle of the Vegas Strip, Durango is top-tier. Do yourself a favor and check it out if you haven't yet..it only takes one visit!

Durango Casino & Resort has always been on my list of places to visit ever since they opened. Their…read morefood court is a shining example of how you attract patrons with high quality food from Prince Street Pizza, the ever so popular Oyster Bar, Hawaiian Food, Sushi and Noodles. Even their restaurants such Mijo and Summer House all look wonderfully executed. The casino as a whole is well designed from the decor to the layout as it just feels really new and refined. Put Durango Casino on your must visit list as the food court alone is packed with so many good dining options that it will be hard to choose.

This was my first time in Vegas and decided to stay here with the Vibee package for the Backstreet…read moreBoys concert. I was extremely impressed with the price of the package and the quality of hotel we got. The hotel was gorgeous. We got our room right away, before the checked in time. We were happy about that because we were able to freshen up before we explored the city. The room was clean. Our stay at the hotel was great. I felt safe as to go to the rooms, they had security where you had to scan your room key in order to head to the rooms. I also loved how close it was to the main attractions, especially the sphere. The Backstreet Boys terminal was also close. The shoppes and restaurant nearby were amazing, including the Gondola ride. We visited the other hotels but I honestly think this was the best one. I could be biased because I love Venice. The only thing is that we were not able to get a late check out because it was fully booked and when asked the staffed from the check in line for floss, we were directed to the gift shop. We then asked for floss at concierge and they offered to send a dental kit. The dental kit did not have floss but I loved how it was offered. I absolutely loved my stay here and I would stay here if I come to Vegas again.

Visited for the first time in June. Loved our room and all the fabulous food options…read more Absolutely loathed the fact that the indoor walkway to the Sphere was closed. The only reason we even booked the hotel was because we knew it would be 110 degrees outside in the middle of the day and we didn't want to subject ourselves to that horrific walk to the Sphere. When I asked why it was closed and if there was a shuttle instead, I got no clear explanation and was categorically told we could use a rideshare service (at our own cost). Disappointing customer service.

1 of 2 reviews. Note…read moreto self - Come for the beer, skip the food. Quality/Quantity - Ellis Island Brewery has been on my list to visit for years... Out of all the restaurants here, this one is my favorite. And I finally got to visit 1.5 years ago and fulfilled my promise of bringing my buddy here today. Today we got the following during Happy hour: My usual Amber. My buddy's usual IPA. And too many glasses of Double IPA... Onion Rings - Good, but not much quantity. Fried Pickles - Good, and with generous quantities. I did not finish. Lots of breading for both dishes. Brunch is also available. See their website. Atmosphere - Love the huge indoor/outdoor space, see pictures. But both my buddy and I said AC would be nice. My last visit in January '25 was NOT this hot. Plenty of bar, table seating. TVs for entertainment and of course, for sports. Gaming available, but not today. Well I am sure they have gaming if you sat at the bar which we did but still did not play. I love the modern restrooms and the outside sinks, see pictures. Events, Mega Mondays, Trivia Tuesdays, Wine Wednesdays, watch parties, games, live music, extended HH, etc.; see their website. Two stories. 350 capacity. Lots of regulars here, where everyone seems to know everyone. I like this atmosphere, and might make this a regular LV visit for my HH. But again, I really should skip the food... Service - Jo and the new guy were both 5 stars; friendly and efficient. Price - $37 + generous tip. Owner Comment - Congrats on your success since 2019. As mentioned from the previous review, I brought my buddy.

Ellis Island had been on my list for a while, so we went for date night. As we entered the casino,…read morea cocktail waitress offered us drinks at the door -- a nice touch. The cocktail was tasty. Inside the restaurant the server greeted us warmly and was very friendly. Large fans keep the dining area cool, and there's a TV visible. I thought there might be outdoor seating, but I didn't see any; the upstairs area was closed for a private event. Our server was excellent and very attentive. We ordered chicken wings and green beans, but the side dish took a long time to arrive. When the food did come, everything was hot and fresh. The chicken wings were especially good -- I recommend the plain, well-done wings; they were spot on. The green beans, however, were disappointing. They arrived later, were soft rather than crisp, and tasted underseasoned -- maybe a little more salt would help. Overall, the place is decent. I would return, but I'm not in a hurry to go back.

**Updated 8/30/26**…read more The Cosmopolitan has definitely made some improvements since our previous stays, and I'm happy to see things moving in a better direction. The integration with MGM has made certain aspects of the stay much more convenient. You can now use the mobile app to check in and out, get your room keys without having to wait in the check-in line, make reservations directly through the app, and charge purchases to your room across multiple MGM properties. That part of the MGM integration is extremely convenient and a definite improvement. However, the MGM Rewards program is still seriously lacking compared to what The Cosmopolitan offered before. It simply doesn't feel anywhere near as rewarding as the old Cosmo program did. One of my biggest issues is that Las Vegas isn't just about gambling. There are plenty of people who come to Vegas specifically for the incredible restaurants, bars, cocktails, entertainment, hotels, and overall experience without having any interest in gambling. Those guests are still spending a significant amount of money throughout MGM properties, and there should be a better rewards structure that recognizes that spending. Overall, The Cosmopolitan itself seems to be improving, and we still absolutely love the property. The added convenience of the MGM app and being able to use benefits across multiple MGM hotels is great. Now MGM just needs to improve the rewards program and find a better way to reward loyal guests who spend their money on dining, drinking, rooms, and experiences rather than at the tables or slot machines.

WORST STAY EVER - Hotel room from HELL…read more Shower temp broken. When I turn it on it's always scalding hot Tv or tv remote doesn't work well. Takes 10 min to put something on. Tv is old and outdated and doesn't even work AC went out overnight on the one night I finally get to sleep in. Haven't been able to fall back asleep even and I've just been working on typing up issues with this place. Called earlier and couldn't even reach help or the front desk bc they open at 7am only. So if your AC goes out at 2am tough luck you idiot, don't book here I guess! Was on hold for 5-10 minutes so I put them on hold and when it finally connected they hung up Didn't even get an option for early check in because suites weren't ready Texted "HIROSE" to 447673 for help and it doesn't even work. Haven't received a response. I want my money back and I want to book a room at the fountainbleau this place is awful and I'll never ever be staying here again This place is an absolute joke. After my furious call with guest services not a single thing was offered as compensation to right their wrongs. Disgusting "hospitality". Genuinely so disappointed with how this place disregards human life and just turns & burns. Place should be shut down by the better business bureau who I'm absolutely making a report to