Top marks for honesty, hospitality, flexibility and helpfulness. On a cross-country trip, a semi…read morelost a tire right in front of us, shredding the fascia on our bumper. Called from the road and Autobody Pro said to stop right in and they'd check to see if it should be removed or what. Friendly front counter staff and both mechanics got us on our way with a candid evaluation--it'll make it out West, but replace it--and a bunch of strategic zip ties. They refused to take any money. If you're in the Harrisonburg area, Autobody Pro ought to be a top choice for collision and bodywork. Just great folks to deal with.

So writing this review based on my customer service with Stephen. My vehicle was taken to his shop…read morefor possible repairs . It turns out it was totaled, so while waiting for insurance to process the claim, Stephen was a true professional. Alway took my calls , and provided updates. He even mailed my plates back to my home. I appreciate his great customer service skills and true professionalism. Keep up the great work!!

Best place in the Valley to get any car work done! The staff are always so pleasant and helpful!read more

We don't trust our cars with anyone but Jimmy. Hands down one of the best around. Honest, fair, and…read morereasonable. 4 drivers in our household and we go to Jimmy for all our vehicles repairs and maintenance.

I had an unexpected issue after hitting a curb, part of my car's exterior got stuck against the…read morewheel, and I truly thought I'd need a full tow. I called Penn Laird Towing and they arrived incredibly fast. The driver was extremely efficient, kind, and knew exactly what to do. He carefully realigned the piece, checked everything over, and got my car drivable again when I was convinced it wasn't going anywhere. His willingness to help went above and beyond my expectations. I'm still taking my car to the shop to be safe, but he absolutely saved me from a much bigger headache. I would 100% recommend this company to anyone who needs quick, reliable, and genuinely helpful service and I am so grateful for their help!

First, I would like to say that I started as a customer of Penn Laird Towing when I totaled my…read moretruck and Keith came right away to help. Took care of everything and made a very stressful situation much easier on me! PLT has also towed my family members and friends, helped with keys locked in my high school daughters friends vehicles, and moved equipment for us. Wonderful people and wonderful company! I now work for PLT in the office and would like to reply to Steve K.'s review.... Hi Steve, Please give us a call in the future, we would have been happy to explain the situation farther than just not available to help and apologize. We value every customer and would not have wanted you to have to wait hours for us to finish the calls that came in prior to yours, leaving you stranded, when you might be able to get help sooner. I did not have yelp so I am just now seeing this and wanted to apologize for not being able to help that day. I have pulled the call logs and as you can see below, our 24hr answering service contacted our driver, owner Keith, who replied that he did not have a driver available. Unfortunately this does happen from time to time, especially during high traffic incident times. As much as we would like to have drivers available for every call, sadly, sometimes we are not able to help everyone. I checked the same time on our call logs, and Keith was out on a tractor trailer breakdown tow, with 2 others following, and was not able to get to your BMW in time for the flat tire and would have left you all stranded for some time waiting and our other driver was also out on back to back calls ahead of yours. We are very sorry we were not able to help you that day. We hope that if you should need us in the future that you would consider giving us a call again. Thank you. CALLER :STEVE K DRIVER NM: FLAT TIRE. 11/25/2016 04:48P PER KEITH, DOESN'T HAVE A DRIVER AVAIL

Use extreme caution with this shop. This isn't a one-off complaint--it's a pattern I've watched…read moredevelop. My employer and I used this garage for years for routine maintenance with generally acceptable results. Since they opened a second location, the consistency, transparency, and pricing have changed in ways that are hard to overlook. A company vehicle was returned to us with a stripped drain plug and an active oil leak after service. That's not a minor oversight--that's a fundamental failure. Soon after, I requested a quote for front brakes only on a 2021 Hyundai Palisade and was given an estimate of roughly $1,600. I sourced a complete upgraded brake set myself for $397 and completed the job without issue. Draw your own conclusions from that gap. Most recently, I brought in my wife's Subaru for tires, an oil change, and a noise diagnosis. The tires were installed, but the oil change and diagnostic were completely missed. I was told it "wasn't on the work order" and asked to bring the car back. That's a basic process failure. After returning the vehicle, I was told the issue was front wheel bearings and advised to replace both--quoted at approximately $1,000. I purchased the parts myself for $178, and standard labor time for this job is widely understood to be around 1.5 hours per side. When I asked for a clear breakdown of how that estimate was calculated--parts, labor hours, and rate--I was told their system could not provide that level of detail. That answer alone is concerning. If a shop can't explain how a four-figure repair is priced, that's a problem. At this point, the pattern is hard to ignore: Work not completed as requested Pricing that does not align with commonly accepted parts and labor ranges No meaningful transparency when questioned I have no issue paying for quality work. What I will not accept is unclear pricing, missed work, and answers that don't add up. If you're considering this shop, do your homework before approving any repairs. Take a few minutes to verify parts pricing and standard labor expectations. Without that, you may not realize how far off a quote actually is. Based on multiple recent experiences, I will not be returning.

My son's civic was overheating so I brought it into Route 11 to get checked out. I let them know…read morespecifically what diagnostics had been run at a previous shop before my son left for JMU, but they said they had to run (and charge) for their own diagnostics. I get that, so I agreed with the assumption they could resolve the issue. After review, they advised me the wrong coolant was in the car (which I have trouble believing because I've always bought the same coolant and never had an issue), they advised a coolant flush was needed, they said the fans were not working, and they let me know that there was an unrelated power steering leak. Additionally, they recommended I replace the upper and lower radiator hose. They said these were not an issue, but it was probably about time. I agreed to let them do everything except the upper and lower hose being they said they were fine and not leaking. I also agreed to a dye test which included putting dye in the power steering so they could find a leak. All of this was to the tune of roughly $1,000. A few days later they said it was ready and my son picked it up. I asked him what they said about the dye test and he said they did not say anything about. I called the shop and was told, oh yeah, he should bring it back in a few days so we can see if the dye is leaking. Unfortunately, I only found out about this because I called back in. Then a few days later the car was overheating again. My son takes it back and we are told the issue is the upper and lower radiator hoses. I asked how they were fine a few days ago when they were just a "recommendations" (that I declined), but now they are the root cause of the issue. They told me they watched it and now they see after it's been on a long time the hoses swell and leak. The explanation did not sit right with me, but I'm hours away and my 18 year old son needs his car so I let them do it for another $350. However, unfortunately again, my son drives 4 hours home a few days later and the car overheats. The shop texted me and called me that day asking how it was going and wanting me to come back and get some other work done. I responded it wasn't going well and the car was overheating still. I sent them photos of the coolant under the hood, but they stopped responding. I took it to a shop locally and they diagnosed it as a bad thermostat and the car has run smooth since. I wanted to like this shop as my brother recommended them, but unfortunately I cannot recommend them as the customer service is lacking. I'd advise to find a different shop for your car repairs.

I need to leave Hussey's a great review because I've been going to them with different vehicles for…read more10 years. They appear to be honest and flexible with car needs. The prices are reasonable, and they communicate well and efficiently - you know what to expect and how long to expect a repair. If there's a car issue that needs to be addressed by the dealer, they will let you know and not charge for just seeing the car. Even though we have more a of drive to get to Hussey's, it is worthwhile to have a trustworthy service.

Great experience with Hussey's! I called to get a wheel alignment and they squeezed me into their…read morebusy schedule the very next day. A few hours later, they called to let me know it was ready for pickup. The service was quick, the price was reasonable, and despite some of the reviews I've seen, I had a really positive experience. Would definitely go back!

Did a great job and didn't take long. Quoted us a lower price than others too. Would use them…read moreagain.

I had my car for two weeks and someone rear ended me while I was waiting at a red light. Steven…read moretoyota, recommended I went to Dan's Body Service. Keith Bowman was very friendly, definitely very knowledgeable. He was honest about the time the work would take to get done and kept me updated while they had my vehicle. I teared up when I went to pick up my car and finally saw it. It looks as if nothing ever happened to it.

My Prius had the catalytic converter stolen while I was in town for a relative's college…read moregraduation. I called Justin at Richard's Auto Service, and he was able to take care of me. He was familiar with stolen converters, able to give me ballpark estimations for time and cost, and allowed me to tow my car to his shop so he could give me an assessment. His honesty and integrity provided me peace of mind. This is a good man. Thank you.

This is the only place I like to go in Harrisonburg to get my car looked at. Richard is super nice…read moreand fair. I went in at one point because I thought something was wrong with my breaks and he assured me it was just dust and that they are fine. A lot of places would have taken that as the perfect time to charge you for something you don't need... Plus, he just seems like a really nice guy. Not trying to sell you a million things you don't need or stuff like at AAMCO. He also gives good advice on different options based on how much you're in a position to spend and what would be best. Has fixed the AC and oil leak on on my '01 Explorer.

This place is busy. Lots of customers. Lots of work getting done…read more I had an appointment to get my oil changed. Other people were ahead of me to get my car fixed. Every single one of us left happy. Al is a good guy who takes care of your car. When I need a repair, I will be back here.

0 stars! I took my car here on a Monday to get a state inspection. They told me I needed two tires…read moreand said they could put them on but would have to do so the following day (Tuesday). I agreed and they said it would be ready by 11a/12p on Tuesday. At 1pm I hadn't heard from them so I called and they said the tires hadn't come yet (they did not tell me they didn't have the tires), but the tires would be there any minute and the car would be ready today. I called again at 330pm and they said the tires hadn't come and it wouldn't be ready until the following day. On Wednesday at 12pm, I called again and they said they were putting the tires on now and it would be about 45 minutes and stated I would get a text when the car was ready. At 2:00, I hadn't heard anything so I called again. They said the tires were on and they were waiting for a balance machine. I informed them I'd be in at 3pm to pick up my car and it needed to be ready. At 3pm I arrived at the station and they hadn't even started putting the tires on. I waited in the waiting room until 330 when it was finally done. It took 3 days for them to put on two tires, and they lied to me about its progress every step of the way. At approximately 2:05pm on Wednesday I received a notification through the Kia Access App that the theft alarm was activated. When I picked up my car and took it home I noticed that there was clear visible damage where it appeared as though someone used something to attempt to break into my vehicle. I confronted the station about it and they apologized and stated they would pay for the damages. It has been 3 weeks and they have not issued me a refund or paid for the damages despite me following up consistently. Do not take your car here!