I recommend Peters Jewelry and Watch repair. Their customer service and communication are excellent.read more

Read carefully!!!! The only reason this place gets one star is because there is no zero star…read moreoption. If you have any item, whether it is a piece of jewelry or timepiece that you care for, DO NOT take it to this establishment. I would not even take costume jewelry to this guy. HE SIMPLY DOES NOT KNOW WHAT HE'S DOING. I purchased an expensive watch that only needed to be sized. After taking the band of my watch apart and after working on it for 20 minutes, he became flustered, handed it back to me in pieces and asked me to work on it myself. After, I insisted that he return the watch to me in the condition he received it, his response was "I will have to charge you for that?". WHAT!!! Are you serious?, I asked. I'm gonna make a long story short. The police department was called by me and when the officer showed up the officer quickly determined that this jewelry repair man was under the influence of alcohol. The repairman admitted to the officer that he had a couple of glasses of wine. The officer stated, "you had more than a couple of glasses of wine, I've been doing this for over 30 years". My expensive luxury watch is now in pieces and will be taken to a reputable jeweler. Do not patronize this hack shop. This guy is a jewelry repair quack.

I consider myself a bit of a regular at Princess. As a watch geek, I have to have my watches…read moreserviced regularly, and Princess always does the job right. The staff is helpful, and the prices are fair. Anything from a basic battery or band adjustment, up to a full maintenance service, they got it covered. If it's outside what they can service, they're always up front about it, too. I'll keep coming back as long as their standard of service stays this good!

Thank you to all that have helped me over the years. My review is past due! I love how clean your…read morestore is, I love your customer service and attention you give. Your suggestions to repair my late mothers wedding ring was excellent and I am happy to be wearing it! I fully trust Princess Jewelry & tell everyone I know to stop by for their jewelry needs, repairs and even the specialty figurines they carry. 5 stars

I was so grateful to find this guy. I have a vintage Breitling watch that was losing time. This…read morepiece has a lot of sentimental value to me. I sent it off to Breitling to be repaired. After a couple of weeks Breitling contacted me with bad news. The watch was not repairable. The parts were no longer available and they said it was a total loss. They did offer me $2,000 in credit if I let them keep the watch. Something told me to get the watch back. Which I did. A family member told me about the watch mechanic. I figured that I had nothing to lose. Within a week I was wearing my vintage watch again and it keeps perfect time. I will never buy another Breitling again. However I will take all my timepieces to the watch mechanic for all my repairs and tune ups He is very reasonable and he also makes custom jewelry.

From the owner: Vintage Mechanical Watch Repair Have a vintage watch you…read morelove but the big Watch Houses refuse to repair for you? Give me a call and we’ll see what we can do. My prices are much more reasonable and you’ll get your watch back on your wrist far quicker than if you sent it off for repair. Hours by appointment only. Check out the link to my website for frequently asked questions and typical costs.

Took a Seiko 7548 quartz diver in for a battery change. Came back 20 minutes later and woman…read moreworking there told me battery wasn't the issue, but a mechanical one. Could understand that, however she also said a screw holding down the battery was missing. I know it wasn't when I took it to her, as the whole reason I took it there was I had opened the back to see I I could replace the battery myself, and two screws held the battery down. I didn't have the type of screwdriver to fix, so took it to them. She also then told me someone there could get Seiko parts and she could probably get it fixed. Had probably 5 batteries replaced there in other watches over the last 5 or more years, but never going back.

Needed a new battery for my husbands Armani watch. Went to a jewelry shop in the mall (right across…read morefrom Dicks Sporting goods) They quoted me $30 and would take 45 min to do. I returned about an hour later and was Informed by the manager she was "unable to do it, the back is on too tight, take it to the other jeweler down from them and have a MAN do it" I left, irritated because she was insistent only a man would be able to remove. I saw Fashion Time (kiosk in middle) and a young female was working. I walked over and handed her the watch, asked if she could change battery, and what cost would be. She said $19.99 and could do as I wait. 5 minutes later she asked me if I wanted her to adjust the time. I told her what the jewelry shop down had said- and she just shook her head and smiled. I wish I got her name, she was young and dark haired. EXCELLENT customer service!! I joked that the jeweler should hire her since she was super woman, and she said she was happy where she was. (I hope the owner sees this and values her!!)

I don't relish writing bad reviews for small businesses, but in the interest of protecting other…read morepotential customers you must know NOT to bring your watch to Gold N'times. I only wish I had read some of these reviews before I went there myself. I brought in my deceased father-in-law's Rolex that he left to my son. Our plan was to give it to him at his college graduation. The watch had sat in its box for 10 years and I paid Vic $425 to service the watch. He said he would take it apart, clean it, and make sure it was running correctly. When picking up the watch, Vic said that it was keeping good time. We gave it to my son and that day when he wore it at graduation he noticed that not only would it stop and start running, but it was running fast--hours per day fast. I was disappointed, but took it back to Vic and told him about the problem. He took it and when I returned one week later, he said he didn't know why it was running fast, that he re-oiled a jewel, and that it was now keeping good time. I drove 30 minutes home, and when I arrived, it was 5 minutes faster than I set it at the shop. Of course, this continued and by the end of the day it was no where near keeping correct time. At this point, I was done with Vic and Gold N'times. I took the watch to a recommended shop and the owner called me the next day and described a hairspring problem that was causing the watch to run fast. Additionally, he showed me the internals of the watch and how it was obvious to tell that the watch had not been cleaned recently. I could not afford the full service price he quoted me, but he offered to stop with the repairs he had done thus far for $200. I returned to Vic's shop to ask for a refund--and not even a full refund. I was asking for $200 back to settle with the other shop. This would leave him with money for his time and I wouldn't have to be out any additional money to give my son his grandfather's watch that could actually keep time (even though it still hadn't been fully cleaned or serviced). I explained my side to Vic, that I had paid him for a watch service that left me with a watch that did not tell time and I described the refund that I felt was fair. He immediately told me "I can't help you with that" and he was shocked that I would have even come back to him to ask for any kind of a refund. He actually started ignoring me as I tried to discuss this with him--looking at a magazine on his display case and even walking into his work area as he continued to tell me that he couldn't help me. Even after I confronted him about having clearly seen that the watch had not even been cleaned, he continued to tell me that he could not help me and even told me that I should just pay the $200 to the other shop and be happy that I had a working watch. And in a particularly pathetic bit of sarcasm, he actually suggested that I sell the watch if the money was so important to me. Needless to say, I left without any kind of refund. Honestly, this entire interaction made me more sad than angry--sad to see a business owner not only do such shoddy work and pass it off as professional, but to actually be willing treat people with such dismissive apathy.

Terrible customer service. The owner lied to me for 6 weeks that he would have my daughter's…read moreengagement ring repaired. I asked every Tuesday and he told me every time it would be done Friday. He also has several of my watches that he hasn't touched in 6 weeks. Do not patronize this business if you want results.

Over the past few years, I've patronized RLJ to: purchase jewelry; sell jewelry; get appraisals of…read moreindividual pieces of jewelry; repair jewelry; and change out old watch batteries for new ones. I've been happy with all of the results. The staff is knowledgeable and straight forward. I've worked with Rob, Lori and Lal. As others have mentioned, it's a very convenient downtown location, across the street from Macy's. A high degree of professionalism is found here.

Quick, easy and professional service. I stopped in to get my watch battery replaced. It took about…read more3 minutes from start to finish and cost $19 (with taxes). The jewelry itself that they were selling looked ok, nothing really wowed me. Overall I would recommend them for their services.

Just called this business after hours on a Saturday and to my surprise the owner answered. He…read moredirected me to a way to get my low end watch strap cheaper than he would be able to do. Nice to deal with an real nice human.

This gentleman turned out to me the most honest Watch Guy I've taken my Accutron to three different…read moreplaces one place one at $850 to fix it cause it's a very sentimental gold watch that my father gave me when I was 18 years old so I made an appointment with Randy and he looked at it and went into his office and came back 20 minutes later saying the issue was the hands were touching which he adjusted and actually painted the error red like it was supposed to have been painted originally and the biggest surprise was he didn't even charge before and we're not take any money first thing I did was call my mom and she was totally elated and it's very hard to find honest people these days actually almost impossible I even offer him expensive bottle of scotch or cigars he said he doesn't drink the smoke very impressed regards George

Excellent customer service I am from out of town. My nephew that's a major league. Baseball player…read morebroke a very expensive chain and Danny fixed it basically on the spot and did an excellent job. It's extremely expensive. It was really nice to get this old time. Customer service. Thank you

Fast, friendly and excellent workmanship, needed a gold box chain repaired and it came out…read morebeautiful! He cleaned the cross pendant for free as well! Very professional

I'm embarrassed to admit hat we were negligent in caring for our inherited grandfather's…read moregrandfather clock. Haha. We moved it across country and didn't oil it at all for 6 years! Yes, that's dumb. We made an in home appointment with Sam who is friendly and respectful, wears shoe covers and a mask. He got right to work taking the works out and checking everything inside. Surprisingly the clock wasn't dirty but desperately needed oil. Delaying oiling it caused some minor wear on 2 gears. But he said it's not enough to need replacement or repair. I wouldn't have known the difference if he had said it did but he was honest. He oiled it, answered all my many questions as he worked and was done in 30 minutes. He asked if we would like to make an appointment for an oiling in 2 years! If you sign up for routine maintenance the price is discounted. And I need reminders! My friend had an appointment same day. Her clock needed some repairs but his estimate was way less than other clock repairs we've had done in the past. He is in great demand and has a few months wait for repairs to be completed but it'll be done right and with quality parts some of which he hand makes.

My husband and I have received a superb service by Sam's Clock Repair. Sam came to our house to…read morecheck our grandfather's clock that belonged to my mother in-law, and the clock was not chiming nor was it keeping a time for quite some time. However, Sam brought it back to life for us and now the clock is ticking on time and chiming my favorite Westminster chime. Since we knew how old the mechanism or the heart of the clock, we were happy to have Sam get a new mechanism for our clock. Sam has an outstanding customer service, and he is very diligent about his work. Repairing a grandfather clock requires lots of patience and we don't have that nowadays. We trusted as he repaired the grandfather clock that belonged to my brother-in law. It's hard to find such an honest clock repair and we defiantly recommend his business. Now our Clock is running on time.