Timeless Stone provided prompt installation and did a fantastic job. We are very happy and can't believe how nice our newly installed countertops look. Great job and thank you! read more

I typically don't have time to write reviews, but I had to make time for this. Exceptional customer service is a rarity these days, and Timeless Stone should be recognized for 2 stellar employees: Ana (saleswoman) and Lury (production). I met Ana initially when I visited to tour their yard for a remnant selection. She was friendly, knowledgeable, and just a very nice human. Lury, whom I only communicated with via email, kept me informed of the status of my order (even at 10:00 on a Friday night). Ana and Lury were well-oiled machines, keeping me in the loop every step of the way. Timeless Stone's facility is modern, organized, and has a great selection. I am in the real estate and remodeling business and have sent many clients to Timeless Stone, and I will continue to do so with confidence. read more

Unfortunately we had an absolutely terrible experience with this company. What was supposed to be a simple countertop installation turned into a months-long nightmare. At first, the communication was fantastic, then things quickly shifted when the scheduled first installation went south. They showed up very late, and the team was extremely unprofessional. It was all jokes when they cut up my lawn with their large truck as they entered my property through the grass. To make matters worse, they broke our main stone in half. I had to chase them down for updates constantly. When they finally did the replacement, the measurements were off, and the stone did not fit properly. To make matters worse, the finish was rough and dull in places with several gouges and chipped throughout. They promised to come back and fix it, but that never happened. Calls and emails have gone unanswered since. I expected professional work and got something that looked like a rushed DIY project. Save yourself the stress and go with a company that actually takes pride in their craft read more

I can't speak more highly about my experience with Timeless Stone. From the moment we walked in, we were greeted warmly and assisted by Danielle, who was great in helping determine the type of stone we were interested in (I think I changed my mind more times than I could count and Danielle was SO patient). She cheerfully showed us all of our options in various price ranges, colors and finishes, and Timeless Stone had a LOT of options to choose from. We chose a beautiful quartzite (quartz/marble) in Fantasy Leather Brown. When we came back to have our layout completed, Jackson, one of the owners, worked with us to ensure our slabs would match up and be cut perfectly so (and it was!). On top of the incredible service we received, the installation came out beautifully and all at a fantastic price. We will definitely return to Timeless Stone in the future for other projects. Thank you for being the easiest part of our kitchen remodel! read more

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TS was recommended to me by my contractor. He said it had the best selection. I wanted to make sure bc it seemed small so I went to two other larger stone shops. Hands down TS had the most beautiful stone counter selection. Jason, one of the owners was incredible. He explained everything about all the different stone options; their pros and cons. He was so patient and kind!! I love the quartzite stone I picked. I did not see anything nearly as pretty at the other shops. read more

Beware of Timeless Stone! While their granite selection is good and the sales process is ok, the granite installers broke an older, but working dishwasher that had just passed a home inspection, so I know the dishwaher was working fine. . They have "disappeared" and have not responded to my emails nor phone calls from my decorator. I had to buy a new dishwasher because of them, and they had not done anything to reimburse me for their carelessness. Their installer noted that he knew they damaged the dishwasher, but the owners have not dealt with their problem, which was 2 months ago. The owner, Jackson, said he knew he had to "work with me", but then disappeared. Not every installation goes perfectly, and that is when a reputable business makes amends without having to go to court. I would strongly advise going somewhere else for your granite! read more

A friend recommended Timeless Stone to me when I mentioned that I was in the process of renovating my kitchen. When I went to their website, it didn't appear as if you needed to make an appointment if you visited on a weekday. So, one random Wednesday, I stopped at their showroom during my lunch hour. The door was open, but there was literally no one around. I yelled "hello" but got no answer and left. Refusing to give up, I called ahead and made an appointment to make sure that someone would be there to talk to me. Upon coming in my second time, the Sales girl took me into their stock rooms to show me the slabs of granite that they had on hand and provided me with the pricing. I felt rushed through the entire process, but I did see some things that I actually liked. So, based on that I later made a THIRD appointment to come in and look again, promising myself that I would not let this girl rush me around again. With that mindset, I was able to place my order and felt like I got a reasonable price. This girl needs some lessons in better customer service. When it came time to do the templating, the guys that came were VERY quick, efficient, and professional. It was clear that this wasn't their first rodeo and calmed any nervousness I had about shelling out all they money I was about to spend. Once the install was complete, my counters look amazing! I could not be happier with the finished product - they were able to get the countertop into my kitchen in one piece - no seams - which was an appreciated feat of skill. Great job! read more

As a long time interior designer , I brought one of my clients to Timeless Stone after they were recommended by a contractor whom I have worked with over the years. I am now very sorry I did. I will never recommend them again. My client picked out nice granite for her kitchen from their good selection. The installation went badly because the installers broke a working appliance. What really is unprofessional is what happened next. An occasional mistake can be forgiven, but they have not done anything to make amends for it. I have called them myself several times and the woman who answered acknowledged they needed to deal with my client, but the owners never have. They have avoided both my client and me. I do not like being made to look unprofessional. I will now use other granite suppliers in the future. read more

Timeless Stone was very patient with us as we took our time making decisions about new granite countertops and now backsplash options. We have a small kitchen, and I'm sure that they have significantly bigger jobs, but we were never made to feel anything less than a valued customer. The inside team was courteous and professional, and the installers were knowledgeable, efficient, and clean - even though they did some drilling on-site as we hadn't been prepared with a faucet when they came out to do the template. Counters are in and look beautiful - Thank you!! read more

Helpful from the minute we walked in the showroom. Great customer service and communication from Vanessa. The installers were friendly, professional and did a great job. I highly recommend this business! read more

We just used Timeless to install quartz countertops and some other custom stonework work in our bathroom and they were a pleasure to do business with. If you are looking for marble look quartz they have the best selection around and their pricing for the bathroom vanity deal was better than the big box stores. I loved that they included the sinks too- so easy. Our contractor was a nightmare to deal with and they basically took this over for us and delivered a gorgeous end product. read more

Things must have changed a lot at this place. I planned to purchase new granite countertops here because a friend recently bought some beautiful granite at this store. Unfortunately the installers damaged an appliance during the installation process at her house. What concerned me was how the owner dealt with this. His responses to her--when he responded at all--were surly and evasive. She still hasn't been compensated at all for the damage. Life is too short, and there are plenty of nice granite shops out there. Seeing her experience with this company, I took my business elsewhere. Glad I did. read more

Retract my review as it was meant for timeless stone in pa not ct.

I highly recommend Timeless Stone! The owners were very professional, timely, and personable. He installation process was very quick and neat. The owners had excellent communication with me during the process and are very trustworthy! read more

I highly recommend Timeless Stone. They are very knowledgeable and were very patient with us as we pretty much looked through every piece of stone they have. They explained everything in detail and we couldn't be happier with our new bathroom. read more