We had a dental emergency while out of town and couldn't have asked for a better experience. The…read morestaff was so sweet and got me in right away. Dr. Geiger and his team were kind, knowledgeable, and professional. They explained everything clearly and made a stressful situation so much easier. I felt completely taken care of from start to finish. Highly recommend Fountain Square Dental to anyone--local or visiting--who needs quality dental care in a pinch! Thank you so much, Fountain Square Dental!

They repeatedly violated my HIPPA rights. The dentist and his assistants repeatedly asked me…read morepersonal, prying questions that had absolutely nothing to do with the work he was doing on my teeth. He and his staff made me extremely uncomfortable. When I expressed my concern, the dentist became rude and mean in a very patronizing way because I spoke up about it. On a subsequent visit, I arrived a few minutes late wearing a boot because my leg was injured, and the escalator wasn't working that morning in the building his office is located. When I walked in, he gruffly told me to sit down and open my mouth, then jabbed me hard with a needle with no warning to numb my teeth, in what I believed was retaliation, after I politely requested his staff to stop violating my privacy. In prior visits, he informed me what he was going to do. After treating me disrespectfully, he then rudely lectured me on being a few minutes late, that one occasion, like I was a child and not a grown woman, never acknowledging the accessibility issues in his building that morning. His assistant took pictures of my teeth with a polaroid camera and X-rays at my first visit, but later claimed at my second visit, that they delayed that they didn't take pictures or couldn't locate them for my follow- up visit and took the same pictures again. I still wonder to this day, considering how violative they were of my privacy, what they did with the first set of pictures that I absolutely know they took. I should've never returned after that, considering how odd that my pictures disappeared. The first thing the lady did was take pictures of those teeth. I have always had bright white teeth; yet after multiple visits there, I noticed little nicks and stains in my teeth that were not there before I went. Be would sand teeth that he was not working on. I never felt comfortable with that, as I've never had a dentist do that before, which might explain the nicks. That was also the only time in my life where a hygienist cleaned my teeth and the dentist did not come in to check her work on my teeth after she finished. Is that even legal? The dentist also told me about a few of other patients that I had no idea were his patients, before he told me, violating their privacy too. He also repeatedly questioned me about my prior dentists, asking questions that I didn't believe was his business to ask. Ultimately, he became really mean and condescending at my last visit, in a scary way; his personality changed in such a bad way after I requested his office to respect my privacy, that I never went back. That was by far the worst most bizarre dental experience in my life.

At this point if I could give no stars to the office staff, specifically the office manager, Amanda…read moreI would. Every time I go to this dentist she's extremely rude and racist. Here's our conversation today after I've called and left several voicemails this week with no response. All I wanted was a call back so I can have a thorough conversation and get on the schedule for a toothache. Instead today, December 19, 2025 I was met with nothing but sheer attitude, unprofessionalism and absolutely no help. My recommendation, stay far away from this office. As nice as the dentist is, the women that work in this office are some of the rudest people I have ever met in my life. Specifically Amanda, Dentist Snells office assistant.

Dr. Snell is an amazing dentist. I would recommend him to just about everyone. He is genuinely very…read moregentle with all his work. He is very funny at times and very serious at other times.

So happy to have found Dr. Messmer!…read more After having a terrible experience with another dentist (I couldn't chew on one side of my mouth for 6 months and was told that was normal) - Dr Messmer immediately jumped into action to correct the issue (and also assured me that was not normal) and told me to come back if it wasn't feeling better in 3 days! Needless to say, I didn't have to go back, he had corrected the issue and my mouth felt better immediately. I have now been a loyal client going every 6 months for several years now, and am just as happy as day 1.

A trip to the dentist is always scary. But not today for me. Dr Benjamin Messmer took over retiring…read more Dr. Goeke's practice on 8th st in Newport. To his credit Dr Messemer kept Dr Koeke's seasoned friendly staff. My 10A appointment started at 10:15 with a friendly handshake greeting. I declined expensive ex-rays and no one tried to pressure me in to changing my mind. Dr, Messmer talked me through my entire cleaning complimenting on the quality of my teeth and dental hygiene. My teeth were cleaned, polished an I was out the door by 11:10 for only $65.00 If you are looking for a new dentist I recommend Dr. Messmer.

Love this dentist and the staff, wish I still lived in Forest Park I would still be going there.read more

Do not go to this dentist!! The billing department will lie and try to say you still owe money from…read morethree years ago. The billing department is very dishonest and rude. Got upset because I asked for an itemized bill. When I asked if my bill from 2020 was processed the employee started telling me that I owed from 2018. When I told her that I paid all my bills from 2018 she said that some of those bills didn't closed by insurance until 2021. That was a lie. All 2018 bills were closed out in 2018. Checked on my 2020 insurance claims and the billing department still hasn't filed a claim. Billing department trying to charge me in full for 2020 services because they still haven't done their job.

I chose Dr. Franz because at the time he had a five star rating on yelp and was covered by my…read moreHumana insurance. I appreciated that there were pictures on his website which allowed me to see that the entrance is very handicapped friendly, as this is a must for me. The doctor himself seemed very competent and friendly. After my cleaning I was not asked for money upfront. That might be because the person who usually takes payments was not there. I was shocked when I got the bill and discovered that it was over $300 AFTER Humana had paid their portion. For just a cleaning and bite wing x-rays?! But, OK, I don't generally have a lot of problems with my teeth, so I was just planning on asking to go in less often - every nine months instead of six for cleanings. Recently I was having some pain (not sure if it's sinusitis or tooth problem) so I called the office to attempt to get an appointment. I called three times a day for two days straight and only to discover that apparently they are not answering the phone anymore. I'd get a recording asking me to leave a message and they would call me back. I did that. Never got a call back. This doesn't seem like a very efficient or caring way to run a business. When I started searching for another dentist I discovered that I cannot use my Humana Insurance there anymore. Altogether not a great experience!

** DOUBLE CHECK HE'S STILL IN-NETWORK BEFORE EVERY VISIT!! Or risk hundreds of dollars in billing…read more** The office setting isn't the whole picture. Is the office nice? Yes. The front office staff, can be a bit argumentative - especially when told something seemed off (like the billing). Like many people, I have dental insurance. Incredibly good dental insurance. In 2021, when I started seeing Dr. Franz, he was in-network as verified by my insurance and his office, and was to be paid at 100% for preventative care. This office insists on billing medical insurance first, then my dental insurance after that which is odd, but okay. Come to find out nearly 3 years later, they've had billing problems BACK TO 2021 and never said anything. They weren't paid at 100% in 2021 as they should have been. But instead of calling me to inquire, they just let it sit. And sit. And sit. FOR YEARS. Then, after my cleaning today I was presented with a $600+ bill and told they would "only charge me $28 today." Then, the receptionist (Taryn) tried to charge my credit card for the full $600+ amount. Seriously?! I informed her that when I bought the dental insurance policy (in July 2021), I was told all preventative care is paid at 100% for in-network providers. Taryn said that Dr. Franz is still in-network but my insurance doesn't pay 100%. I got in the car and called the insurance company - guess what? In-network is paid at 100%, as I'd told the office. The thing is, without any notice, Dr. Franz's office dropped my dental insurer and became "out of network" in January 2022. When I called back and talked to Taryn about what the insurance said, her response was "well, I'm sure we sent you an email." No, they didn't. Needless to say I had her cancel my next 6mo appointment there and then. Like any profession, dentists and doctors have a duty to uphold a reasonable standard of business - and that's not it. If you choose this office, I'd double check that he's still in-network no less than 2 weeks right before your appointment.

I simply adore Dr. Hayden. She is, hands down, the absolutely best dentist I've ever been to. I've…read morespent years bouncing around from dentist to dentist, completely unsatisfied. She never pressures you into any treatment and listens to your concerns. I had several cosmetic issues I wanted corrected and a number of dentists throughout the years rolled their eyes at me like I was being so superficial. After getting my braces off over 10 years ago, I had number of yellow stains on my teeth that were very bothersome to me. Two previous dentists told me there was nothing I could do and I should have flossed better as a young teenager. The damage was done and I was stuck with these stains. Dr. Hayden was the first dentist who was willing to help, and not only that but she explained how simple it was to correct the problem (honestly, it took her 30 minutes). I've also had a problem with Novocaine wearing off on my upper row of teeth. Other dentists acted like I was faking the pain I was feeling. Dr. Hayden explained that it's not uncommon for some patients to metabolize the Novocaine faster than others. Whenever I'm in a procedure with her, she always checks on my comfort level and administers more Novocaine before the pain sets in. I liked her so much that I brought my four year old in to see her and he actually likes the dentist! Can you believe it? Also, when you refer a new patient, you get a set of professional grade teeth bleach for free! They are awesome! All of her bleaching procedures are done at cost and are shockingly inexpensive. Thanks to Dr. Hayden, I'm no longer afraid of the dentist and I'll be a patient with her until she retires!

Just awesome Dental Practice Hayden Family Dental. I had a dental emergency (for me !) one of my…read morefront Crown came out and I was desperate to find a dental practice to help, cement the Crown back in... No Luck ! and I have a special dinner with family on Saturday and I wanted to cancel . You see, I am in from Florida (short visit) to be with my 94 year old mother and be with family. Dr. Hayden was so kind and caring to help me get my Crown back in so I would be able to attend the special dinner. Thank you Dr. Hayden Dr. Hayden is the Dentist to go to when needing dental care. Dr. Hayden and her medical staff are your go to TEAM ! Debbie Rakowitz Cincinnati/SW Florida

I have been seeing Dr. Jaun for more than 25 years. He is the most caring and gentle dentist I…read morehave ever seen. He cares a lot for his patients' comfort level and dental health. I highly recommend.

I would HIGHLY recommend Dr Juan and his practice!!! He's honest, ethical, a family oriented and…read morethorough practice. He's well priced, relieves any Anxiety, and is extremely ethical. Office parking lot always has space, they are timely and efficient and respectful in keeping their promise in being on time and I always get greeted with smiles and pleasant conversations.

Very attentive and the friendliest staff I have ever experienced in a dentist's office. Dr. Marck…read moreis very knowledgeable and skilled. Great personality, as well.

I'm can't speak highly enough of this practice. From any of the dentists to the staff...5 stars!!…read more They greet you with a smile as you come in, treat you like family every single second you are there, and try their best to work with your insurance.