Staci at Earl's Bike Shop took great care of me today. I needed a heavy duty hitch mount bike rack…read moreon short notice, and I was afraid that I would need to mail order it and wait. I'm so glad I checked with them first, for not only did they have one in stock at a reasonable price, but they assembled it and installed it on my vehicle for no extra charge. Then provided a quick training class on how to use it. Now that is customer service at its finest! They also have a nice selection of bikes and accessories available in the store, and are conveniently located right across the street from Haggen's on Meridian. Once the traffic circle is complete it will be even easier to visit them.

Ordered a youth mtb saddle (SDG Fly Jr. in purple) to match the accent color on my 11 yo's first…read morefull suspension mtb. We got a pink one. Sent first email asking if there had a been a mistake or if maybe colors were just off (online vs in person - that's not unreasonable). No response. Tried another email. No response. Tried using their online chat service. No response. Tried calling, no answer. Maybe if you go in person they'll treat you like a business should treat a paying customer. But stay away if ordering online. Thanks, Earl's Bike Shop for stealing my $ AND better yet, disappointing an 11 yo who loves to mountain bike!!! Go Earl's! NOT.

I had a disappointing experience with customer service at Fanatik Bike, specifically with a…read morerepresentative named Sam. I recently purchased a helmet and thought I had already signed up for the welcome discount code. After I completed my order and looked at my receipt, I realized the discount hadn't been applied. My first thought was, "Oh shoot, I forgot to enter the code." That also made me wonder whether I had actually completed the sign-up, so I immediately signed up for the welcome offer. I looked for an option to cancel and reorder my purchase, but there wasn't one available. Since I acted right away, I reached out through the chat to see if the discount could be applied or if there was another solution. Sam responded by email and simply stated that the discount couldn't be applied retroactively. While I understand that companies have policies, I was disappointed by the lack of flexibility or effort to help. I wasn't trying to misuse the promotion--I made an honest mistake and contacted customer service almost immediately after placing my order. Life gets busy, and sometimes things slip through the cracks. I was juggling personal and family responsibilities at the time, and I simply forgot to enter the code before checking out. I was hoping for a little understanding and customer-focused service, especially as someone trying to make my first purchase with the company. Unfortunately, the interaction left me feeling that customer satisfaction wasn't a priority in this situation. A small gesture of goodwill or a more empathetic response would have gone a long way.

I took my daughter's hardtail bike in today and shout out to the repair/service department!…read more I'll just show one pic and IYKYK, cause good mechanics are hard to find and the details matter!! Positive vibes, positive vibes, positive vibes!

I have been a customer over the years and recently had an experience that I wanted to mention. My…read moreson was on his way to an important biking event and had broken his spur gear (on a Transition PBJ dirt jumper) so it was a somewhat rare piece. We called or went to 5 other bike shops, including Transition, with no luck. We went to Jack's and they had the part AND installed it for us while we waited. They went above and beyond! We were so grateful for the care and speed they gave us. Thank you Jack's!!

My friend and I were looking in Bellingham for places to rent a mountain bike and Jack's Bicycle…read moreCenter checked all the boxes: They have a range of mountain bike rentals for 4 hour or 24-hour, give expert advice (shout out to Ryan), plenty of biking-related supplies, and all for a reasonable price.

This is my go to shop. Bought many bikes here and have all my service done here too. Great to…read moresupport a local shop carrying top of the line brands. Amy and Matt are friendly, knowledgeable, and happy to share the biking stoke Bellingham is so well known for. Deals are competitive and if/when an issue arises, they are there to get you back on the trail.

I came in with my electric bike this afternoon, because it wouldn't charge, and therefore I wasn't…read moreable to go for a ride on one of the nicest days of the year. Matt was amazing! He diagnosed the problem, fixed it quickly, gave me the warranty discount, even though it was no longer on warranty and fixed it right then and there without me having to leave my bike. He even pumped up my bike tires without being asked! Excellent and kind service!

Extremely friendly and helpful! I got a tune up and they fixed a couple issues efficiently. They…read moreare in the process of moving locations but they let me come in and grab my bike even though they were closed! There is also a cute dog. :)

I was riding the RSVP and when I got to Bellingham found my seat bracket had cracked. It was…read morefairly late and nearby bike shops were closing soon. I went to Alleycat where they wrestled my seat post out (it was a bit stuck) and found that they did not have the right size. The mechanic (sorry I didn't get your name!) suggested going to Earl's as they carried my model bike and they weren't too far away. I asked what I owed for the labor and he said "you're good." I rode my bike standing in the pedals up Meridian to Earl's and got it fixed. A potential lost ride was restored and I got to continue on to Vancouver the next day.

Come check this place out! Super friendly staff, plenty of bike parts to pick from, great shop if…read moreyou're interested in learning how to fix your bike up

The Hub bikr shop is great. The people are very nice and helpful. Also the prices are very…read morereasonable!

Wonderful shop. It's clean, organized and there is plenty of inventory, bikes and accessories…read more I stopped in to find a unique part for my Domane SL6 Gen 3 seat mast, the screw that keeps it secure. They had the part and provided instruction on installing it properly. Triton(I think that was the mechanics name) was very helpful. Gabe also took some time to talk while Triton searched for the part. I'm looking forward to going there again and highly recommend it to anyone looking for a new bike or accessories. Mike

The Trek shop just installed a Rockshox Judy RL Gold to my mountain bike project. From start to…read morefinish, they were very knowledgable, professional, and most of all: helpful. The install was handled by Emerson in Service, was done the same day, and he did an excellent job all around. This store has a great attitude and are friendly and helpful to a young (ok..I'm 71) budding mountain-biker.

Hey! Two sisters, 63 & 66 rented two different e-bikes for the day. We rode them non-stop. We…read morecalled Sun-E-Land on a Monday, (during off hours) and arranged to rent two e-bikes. Matt was very accomodating to meet us and rent us the bikes. He explained the operation of them, we tested them and then took off. Getting them was a very easy process. We were free to ride and we rode them to Hovander Park putting a good 30 miles into day and we absolutely loved the ease of riding these bikes. To get there, we rode our our own bikes there, locked them up and took off. The bikes were in excellent working condition, fully charged and helmets and locks were provided. Also, additional battery charger, just in case, but we did not use. What a great way to try out e-bikes and spend the day. Bring a back pack because there wasn't a basket or storage place. Thanks for a great day.

Delivered bike, helmet & lock to my hotel. Very convenient & great quality e-bike. Plus gave me a…read morebike lane map of Bellingham. Great pricing also.

Cute little place. Delightful London Fog. Lightly sweet vanilla cream on top. Pleasant surprise.read more

A low-key coffee shop in downtown Bellingham. They offer not only coffee but also beer and wine…read more Their coffee is sold, and pricing is reasonable. What's very unique about this place is they can fix your bike too! I highly recommend!