When my basement flooded they came in dried the area, pulled the baseboards, checked inside the wall cavities, scoped out the framing behind the walls and made sure to dry everything. They were so through, im impressed. Good people, good work. read more

Well recommend good service and staff Ruben is a great guy to work with Highly recommend of ever in a water damage or fire damage read more

Got quoted for some damages done to my home and not only where they professional with their work but in greeting me as well. Whole experience made me feel great and I would recommend this company to whoever needs work done on their home! read more

A while back we had a leaky pipe under our kitchen sink and it caused mold. We couldn't get rid of it regardless of how many times we cleaned it. We called Tip Top and they handled it all so well. Thank you very much to the Tip Top team! I will recommend you to all my friends and family. You handled every step very responsibly and professionally. read more

Thank you so much, Tip Top for taking care of the mold abatement in our home. Jeanne was so helpful and patient with my questions through the entire process. The clear air test is a testament to your stellar work. Thank you for making our home safe! read more

I worked with Oscar Campo who overly remediation work in my condo 2/26 Oscars presence was extremely helpful in that he assured me that everything would be OK!! Oscar is very calm, clear and he explains everything step-by-step throughout the process of my remediation process...i was extremely nervous and highly emotional throughout my home remediation yet Oscars calming approach and his willingness to listen helped me get through this difficult time in seeing my home in such dire conditions I want to say thank you to Oscar and to his team for their patience and their commitment in making my home... "my home once again" Oscar if you're reading this I thank you from the bottom of my heart for your support, for your unconditional guidance and for you commitment day/ night in your reassurance that all will be ok...your honesty and your commitment and your continued dedication will always remain in my heart Kimberly Farrar....a happy customer read more

They won't stand by their work. They won't clarify what they have done. They refer you to other people in their company and then don't respond. They don't have ethics. They do hurl insults. They don't care. They do work with insurance companies to trump up "damages". Sound like someone you want to work with? Then, by all means, go for it. I will stay far away and advise you to do the same. Oh...one other thing...of the last 10 reviews - HALF are 1 star with major warnings to stay away. Truth. read more

These guys are crooks, starting with Dan Reichman, owner, down to all the laborers. They lie about what they can do, they lie to your insurance company, they aren't certified in the things they say they are, they are NOT accredited by the Better Business Bureau, and they will ooze their way into every part of your house doing work that isn't necessary, while not doing what is needed because they aren't skilled or qualified. I had a burst pipe in my kitchen, so they packed up all my belongings in the kitchen plus the furniture in the dining and living rooms and put it all in storage. When questioned about the reason, they said they didn't want any of my belonging to get damaged. I thought this disruption would last week or two but my things stayed in storage for six months until I finally told the company to put it all back. They told me an order like that had to come from a supervisor at TipTop, not me the client. I pushed the issue and go the furniture put back. I hired a different restoration company and they verified that the photos TipTop took in my crawl space were NOT of the problem area. In fact, they were of areas at least 12 feet from ground zero where the pipe burst. When my insurance company asked for a "mold clearance", TipTop sent them confirmation, but it was confirmation for a completely different house. When questioned about this, they then said they couldn't offer a mold clearance for a crawl space. This is an outright lie! I checked with several mold remediation companies in Los Angeles and they all said they could. Bottom line, these guys will take your money and give you nothing but a huge headache in return. Run, don't walk, away from TipTop Restoration! And warn your friends! read more

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​Warning: Triple-check your receipts with this company. ​I hired Tip Top Restoration in early 2025 for water damage restoration and had a deeply disappointing experience. While they initially promised to handle all insurance coordination, I ended up having to manage the entire process myself under significant stress. ​More alarmingly, despite paying over $40,000 for their services and settling my balance in full in September 2025, I recently received notice from their representative, Gina, that they have placed a lien on my home and sent my husband to collections. I have provided them with front and back copies of all cleared checks showing a $0 balance. ​Furthermore, I had to file claims with them for several missing valuable items and damaged furniture that to this day, haven't been resolved. I didn't continue to pursue resolution for that. The level of administrative incompetence and the threat of legal action against a customer who has already paid is unacceptable. We have demanded a reversal within 10 days to avoid filing a formal complaint with the CFPB and seeking legal recourse. read more

I called Tip Tip when our 2nd story bathroom flooded the entire home. Tip Top responded within 30 minutes and began pumping the sewage water out. They then removed all the affected walls, flooring and furniture. They communicated every step of the way with us and had our home back to normal. Thank you for your incredible professionalism, knowledge and service Tip Top. This situation could have been much more stressful but your team made it easy. I would recommend this company over all of the restoration vendors out there. Their prices are fair and they get the job done! read more

These people are the best! You cannot get any better than TipTop Restoration. They are quick and very reliable with their service and ensure you are left a happy customer. I was unsure of what my issue was but they offered a very informative explanation along with an eagerness to help you! Very well recommended. read more

Charlie and everyone else I communicated with at Tip Top were some of the kindest people I have dealt with. We needed mold remediation work done and had very difficult tenants. Charlie was so patient with us during this stressful situation. He and his crew did great work and at the end of it we had an independent test done of the area. We passed thanks to all of Charlie's efforts. I highly recommend Tip Top. read more

Very good! Positive efficient experience from Oscar Ocampo and the whole crew. Knowledgeable and honest. As a Retired Real Estate broker, I have had many similar experiences from my past real estate clients and my own properties. Oscar and crew really know their stuff! read more

The company will bleed you dry, they don't communicate with you about anything, they keep blowers and humidifiers in your home 24-7 for weeks, they start tasks and don't complete them, they tell you different things everyday and are not committed to you the customer. They are looking for the $$$$ your insurance company will give them. The work the half _ss did in my kitchen after 6 weeks was left in a total unfixable state, they charge for demo and then do bits and pieces to prolong there time for more $$$. Don't use this company they are full of empty dishonest promises. Stay clear!!! It's 8 weeks after my hot water heater flooded my house and I'm having to take on the task of hiring my own professional to complete there mess. They are only out to charge your insurance company 40 thousand dollars for fake problems. read more

This review is for Alex with Tip Top Restoration. My plumber was here a few days ago and I showed him some water damage and mildew/mold. He told me to call Alex at Tip Top. Alex arrived right when he said he would despite the difficulty of traveling the 405 freeway from the Valley to Westchester. His office gave me an ETA which I am so grateful for. When Alex arrived, he was not only professional, but both friendly and courteous. He checked out my issues regarding the damage and told me that it was an easy fix. He then went outside to check the roof and walls and seals to see where water may have come in. His explanations and recommendations made total sense. If I ever have a problem again in my home or any friends or family have issues with mold, mildew, and water damage I would highly recommend Alex and Tip Top Restorations. Thank you, Alex, for clearing up this issue. As a homeowner we are both blessed and stressed with all that home ownership and maintenance can do to impact our budget and our worries about making our homes a safe sanctuary. read more

This is the second time I've used Tiptop Restoration, and once again, they exceeded my expectations. Both times, their service was prompt, professional, and thorough. If I ever need restoration services again in the future, there's no question--I'll be calling Tiptop. Twice now, I couldn't be more satisfied! read more

Who would've thought that some smells are actually not coming from within house but actually underneath? I for sure didn't know that before. Believe me I was looking where that smell was coming from and the squeaking from my flooring. Apparently, a plumbing line broke underneath my floor and flooded my crawlspace!! As any person in 2023 would do, I googled and see who can help me. That's where I found TipTop Restoration. Called in, told them what I was experiencing in my home. A few minutes later, Willie came and introduced himself. Really nice guy. I thought he was just there to walk me through what they think. I didn't expect for him to actually go in my crawlspace, getting ready to get down and dirty LOL. Anyways, he showed me pictures of the situation down there. I kid you not, it's not something that you would wanna see. He told me he's gonna be sending in a crew to put in machines to dry my flooring from underneath, and clean my entire crawlspace for a good price. I guess it was really long overdue though so I went ahead and agreed with the price, had the work done, and couldn't have been more happier with a peace of mind. I would honestly recommend TipTop Restoration. They're quick, professional, courteous, and very reasonably priced. If you love your home, have a professional like TipTop Restoration. Thank you to Willie and the team, and all the people at TipTop Restoration! read more

TipTop Restoration - Damage Restoration Near Me - Van Nuys, California

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There was a huge leak in my laundry room. I checked Google to see what I could do. I discovered TipTop Restoration. Their reviews were really good so I gave it a shot. They offered free inspection too when I called so that was a big plus for me. Within just an hour of making a call, Willie arrived and discussed what my options were. He installed machines and applied anti-microbial treatments to address potential issues. What impressed me even more was their flexibility in accommodating my request to avoid any unnecessary demolitions. Despite my initial concerns, Willie efficiently worked around my decision. He was able to dry and restore my laundry room pretty fast. It's been several weeks already and everything is still in good shape. Their service exceeded my expectations. Highly recommended!!! read more

TipTop Restoration - Laundry room - Damage Restoration Near Me - Van Nuys, California

We had them in to do restoration and while bringing out furniture, damage our garage door. They said they would pay for the repairs but never did. read more

NEVER use this company!!!! They do little work and charge your insurance more than double what they estimate. They put pictures of other projects in with their invoice to the insurance to increase the amount they get. They will delay as much as they can when their equipment is in your house so they can rack up more charges. All their employees are dishonest. AVOID AT ALL COSTS!!! read more

It all started with a burst pipeline in my kitchen that led up to more damages in my home. Tip top was able to get all of this repaired for me. They worked closely with my home insurance making the process smoother. The work took a few months, but it got done and I'm happy to have my kitchen up and running again. read more

Came same day water leak was discovered. Prompt and professional. Follow-up visits were all the same, prompt and professional. Good people to call if you need water remediation services. read more

We had mold under our kitchen sink and Francisco came out to give an estimate and to do the restoration. He picked up every time I had a question regarding the project. They did an incredible job and everyone I spoke to from the company was super kind in super stressful time. Thank you Tip Top! read more

I recently experienced a major water disaster that affected my kitchen, laundry and master bathroom. It was very overwhelming to be in that position including that I just purchased my home for my family. Sergio from Tip Top Rest. Made the situation smooth and less overwhelming with his knowledge and experience. They took care of all water damage issues that occurred as well as communicating with my insurance to ensure everything gets taken care of the right way. Their professionalism and outstanding customer service was outstanding that I'll refer them to anyone that has any water damages at home. They were quick to arrive on property as well to complete the job so no other issues occur. Thanks Tip Top and Sergio for the great work you provided my family and I. read more

Avoid avoid avoid!!! They over charge insane amount of money, they staged photos, gave incorrect information and really trying to get your insurance. After insurance claim closed, they sent the pack back bill close to $20K FIVE months later to us. It's a unbelievably shady scammy business that really shouldn't be allowed to continue hurting people who is already in unfortunate situation. Avoid this place at all cost!! read more

I just want to thank Joseph, Jesus, Radu for being very helpful with everything that's going on with my house. Since day 1, they have been there and have answered all my questions. They have been very honest, and made me feel very comfortable to proceed with my restorations. I highly recommend this business to others. I will definitely come back. read more

I rarely write reviews, but I had to share my experience with Tip Top, particularly with Oscar and his team. We discovered a significant water damage in several areas. From the moment Oscar, the lead specialist, came out to assess the situation, their team was fantastic. Oscar arrived promptly, and he was incredibly knowledgeable, put my mind at ease, and clearly explained the entire remediation process step-by-step, patiently answering all my questions. There was zero pressure, just honest expertise. The remediation team worked quickly and efficiently. They were respectful of my home, and used professional-grade equipment to dry out the areas. In the meantime, Oscar kept in touch with me and provided me with updates and detailed information. They are the real deal--professional, ethical, highly effective and caring. They turned a nightmare situation into a smooth resolution. Highly recommend! Be sure to contact oscar@tiptoprestoration.com. read more

Before I go into my experience, as someone who was nervous about my house needing help, ALWAYS GET A 2nd OPINION AND NEVER start without getting an estimate. Found out we had mold under our house noticing water stains on our wall. After the plumber came out and assessed he referred us to TipTop. TipTop came out the next day and the project manager (Willie) and regional director came out to the house to assess. They used this small device to test the readings on the walls and to find where they may be moisture. We were informed of the readings being ACTIVE of mold and that we needed to immediately start drying the walls and floors. I was naive and did not get a 2nd opinion (I urge you to do this). Willie told us repeatedly that the insurance company will cover it and we need to get a claim in immediately to our agent however we were told to not mention mold because it would be denied immediately. I felt very confused about what to say and Willie told me to say 1 sentence, however I was not prepared for follow up questions from my insurance agent so I felt nervous. Willie and his guys brought in 15-20 fans to dry the house for 2 weeks straight, which we later found out was an excessive amount of time. Towards the last 3-5 days our circuit breakers started cutting out constantly which was very frustrating. Willie was VERY COMMUNICATIVE the whole time. Every time I texted or called he would call me back the same day, however, what I later realized was, he was not sending me any of the daily/weekly reports which is your right and you should demand that in the beginning to describe the work that is being done. TipTop will come in and pack your whole room up or the place that needs to be dried out and store your furniture at a cost. They will bring it back and rebuild any furniture that needs to be rebuilt. After they removed all the mold, they talked us through the insurance process. I continuously was asking Willie for an estimate and he would not provide one telling me that insurance would cover it. We had found out the leak was coming from the HVAC and we were recommended someone who came out 2 days in a row to fix the issues. Eventually we set up an appointment with the insurance adjuster who came out. He told us that he wasn't immediately denying it which is a good sign. About a month later (while we have 2 walls and2 ceilings taped up, the insurance adjuster gets back to us and we find out THE CLAIM HAS VEEN DENIED and INSURANCE WILL NOT COVER THE COST. TipTop was "shocked" because they claim "this rarely happens." Eventually I spoke with the Vice President of the company about Willie's professionalism on the job. Once Willie found out the insurance was denied he immediately called me and told me he wanted to fight State Farm and that I could hire a lawyer and pay them a fee to represent me to fight my insurance agency...which I didn't want to do. At the point I wanted to get my house back together. We had the house walls and ceilings remodeled and TipTop at that point directed me to work with the District Director (JOEL), who was a gem. He told me that I would not be paying the cost that was submitted to the insurance company. JOEL worked with his estimator and team to reduce my cost down immensely (still in the 10K-15K range). They allowed me to pay in 2 different installments as well which was appreciative. Review: - Get a 2nd opinion - Get an estimate, even if it's a range - Do not trust that insurance will pay for it - Ask & demand a daily/weekly report of what was worked on at your home read more

This company was sent by my landlord's insurance or warranty or something. The guys that come out are fine but they have done literally nothing to fix the issue. There was a leak in the roof and all they have done is bring out machines to dry the walls and come check the machines every few days. The office staff is awful. They do not call or set any type of appointment, they just send the guys out with zero notice and I guess tell them to hope we are home. When we call to let them know we can see the workers on our cameras but we aren't home, and ask why they sent someone with no appointment, we get told that they did call us or text us, then they put us on hold and go "oh sorry for the miscommunication". It's been almost 2 months of this crap. This company, and this company alone, is why we are looking for someplace else to live. I'm glad I'm just a renter, because lord knows I would hate to pay for this type of "service". read more

I had a bad leak in my bathroom for several days. Couldn't fix it myself so I called these guys to assess the damage. Good thing I did. I spoke with Joel and he was a true professional. His team was able to clean the drywall and applied an anti-microbial solution to prevent the growth of molds. They did an excellent job and looks like the leak never happened. read more

TipTop Restoration - Leak has now stopped - Damage Restoration Near Me - Van Nuys, California

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AVOID!! NEVER sign any paper work with this company. They act and talk like they are helping you to get more money from the insurance by taking unnecessary hours of running machines and tearing up the places without actual remediation. At the end they only care about taking money on their own pocket read more

One of the worst company and experiences. We spoke to Fermin he talked to us so nice said we didn't have to worry about anything. Once the work started we were never ever able to reach him. They would send the worse workers very unprofessional fighting between them. Very disrespectful. Always gave us the run around. And now my mom is getting sued for 20K we have no idea why. When they did a horrible job read more

Great group of people! Had water damage in my house inSherman oaks caused by a flood in my living room and bedroom, so i found Tiptop restoration via google. These guys were very professional and straight forward with me the entire process. they helped me with my insurance and took care of everything on the spot. Thank you TipTop for making it easier read more

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I used TipTop Restoration for a water damage in my house they were very helpful and professional Jesus and Radu along with there team made the whole process easy. Would recommend! read more

Back in August we had an odd smell coming from our house (we now know it was coming from under the house) we called a plumber, and he told us that it was a broken pipe, and the crawl space was flooded he told me I had to find a restoration company. Speaking to a friend she told me something similar happened to her mom's house and they worked with Tiptop Restoration. I gave them a call and they got to work immediately they were able to remove and dry up all the water and clean out the crawl space. They showed me the before and after (Photos included) and most importantlythat horrible smell was gone! I would definitely recommend they people over at Tiptop they had great customer service Jesus who was the person assigned to my house was always a call away to answer any questions and thankfully he spoke Spanish keeping us more comfortable with communication with my father they also helped us with handling our insurance claim helping us every step of the way. The techs were always on time and very respectful of our family and home. We are beyond grateful for the Team at Tiptop for all the help. read more

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About a month ago i was really stressed out about my apartment having some water damage. Jesus and Radu were very professional and answered all of my questions regarding the services needed for my place. I am really content with the work they did, prices seemed reasonable. :) read more

These guys are fantastic! I was referred to them from my plumbers and what a great job they did! I had a leak that made my crawlspace flood. It was a disaster! These guys came in and didn't mess around! They worked very hard and got it done in one day! Thinking that the leak issue was resolved and clean up went well, the leak was in another hidden spot near the crawlspace! The leak was fixed and yet again they came back and tackled it so we could move forward to fix the rest of the problem! I would definitely refer this company for any type of clean up job! They get the job done the right way with respect for my home and hard work to make sure things were done right! read more

We had an emergency with a burst hot water pipe in our shower, we came home to a mess. After cleaning up what we could, we contacted a plumber who came out next day to look at our plumbing and fix the burst pipe. The plumber recommended we get a water mediation company to come out and assess our water damage. We searched online for water mediation companies, as we have never had to use these services before. There were quite a few companies out there and I looked at several companies big and small. I came across TipTop Restoration, read about their company and their reviews. We liked what we read about this company and their services. I called TipTop and was connected to Oscar Ocampo, one of the project managers, he explained what their company does and the process for water mediation, he made us feel more at ease and answered all the questions we asked, as we were so unfamiliar with this whole situation. We asked Oscar to come out and take a look, he was out to our home the same afternoon and after speaking with Oscar and getting his professional advice, we hired TipTop Restoration for our water mediation. We were so impressed by the quick response of this company, they got a team together in one afternoon and the team came out and got right to work with their humidifiers and got them hooked up in all the areas that needed it. Oscar and his team stayed the afternoon to make sure we had all the necessary equipment and that we were informed of every step and process that would be happening in the next several days. They work with your insurance company, so you don't feel alone with the whole process. We received great service from the front office all the way to the team that came out to help, they were all so kind, professional and polite. We would highly recommend TipTop Restoration. They do care about your needs and they really do want to help their customers get back to normalcy. Thank you TipTop Restoration for all your hard work, your kind help and for working with us and being patient with us. We truly appreciate it! read more

This company should be avoided at all costs. Tons of bad reviews from Better Business Bureau...they came out and did some mold work and told us if our insurance company wouldnt pay for the work there would be no charge to us...well they didnt pay and they are now charging us for work they didnt even do. Crooks, liars and thieves..... Gregg read more

After we found a lot of mold in my bathroom area, because of a leak which caused water water damage. Tiptop restoration came over and renovated and restored my bathroom within less than a week they renovated everything and took care of the insurance part of the payout as well. Super super great experience to work with them I'd recommend them to anyone. 10/10! read more

TipTop Restoration - Damage Restoration Near Me - Van Nuys, California

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