Unfortunately, about six months ago my condo had a leak from the upstairs unit. I didn't know what to do. I called my parents' contractor that explained to me all about the restoration company and what is the difference between a regular contractor and a restoration company. I'm glad to mention his name as a very honest contractor. His company is Sky Los Angeles remodeling and my parents' contractor's name is Scott Williams, and if you ever need a good and honest contractor then call him. After I called Tip Top Restoration, they were very professional and flexible to set up a free inspection at 8AM the following morning in my condo. The supervisor showed up with a thermal imaging camera and took many pictures. At this point, I was a little bit surprised that Tip Top Restoration wanted to charge me $120 to send a picture report to me, so I could forward this to the condo above me. Since the owner of the unit above me didn't have any water in his place other than a "small" leak from the kitchen sink, I had to convince him and threaten him with a lawyer. This was a nightmare, but thanks to this thermal imaging report, this situation was undisputed and the damage was clearly photographed. During the five days that it took for the unit above me to open a claim, this company set up machines and promised me to work the price out in the event that I have to hire a lawyer and don't charge me any upfront money. In the end, everything turned out to be very good. The adjuster from the unit above me called me and said that I did a good job minimizing my damages by letting Tip Top set up the machines and basically said let Tip Top complete the dry out. The Farmer's representative came to my house about a week after and prepared an estimate for $12,000. I called my contractor and asked him to come over to give me an estimate without letting him know how much I received. Apparently, my contractor estimated the job at $16,500. I didn't know what to do, so I called to the restoration company. They were very kind, and sent one of the technicians to take some measurements. Three days after, they sent me a repair estimate for $16,700 to forward to my insurance company. Long story short, the insurance agreed to pay $16,000, my contractor charged me that amount and all this nightmare turned out to be a nice quick remodeling to my old kitchen cabinets. I hope anyone of my friends will not have water damage in their house, but if they do I will recommend Tip Top Restoration with a lot of confidence, because I know they are very professional and know what they are doing. read more

I called Tip Top Restoration to help me with a flood that happened at my business in Lancaster, CA. I found Tip Top Restoration with a simple google search and saw that they also have a Google Guarantee so I decided to call and make an appointment. The cause of the leak was a toilet hose that broke off due to too much water pressure and it flooded every square inch of my 4,725 sq ft warehouse. The project manager assigned to my claim was Christian (Chris) Ulloa. He was always easy to get in touch with and he was always on time. The most valuable thing about working with Chris is that he always took the time to explain everything to me and to make sure I was included every step of the way. I was never left in the dark and he was very transparent with everything. They moved quickly to make sure they had dehumidifiers, blowers, and filters set up in the warehouse because it was a very bad flood. They monitored the moisture levels every day. Most of the time it was Jesus who was scheduled to come and check the moisture levels and to make sure everything was working properly. Jesus was very nice and always had a positive attitude. He even explained to me how the moisture meter testing works and didn't make me feel dumb for asking. I really appreciated that. From Day 1, Chris had his team ready to go and he was ready to get the job done right. He went above and beyond to make sure he got in touch with my claim adjuster and he made sure he was in touch with my leasing office. The Tip Top restoration team was very communicative and very respectful of my belongings when they came to help me move everything. They took lots of pictures and documented the inventory that was being moved to their storage location. Most of my stuff had to be moved out in order to get the carpets ripped out and demolition started to remediate. For other important items, they were able to quickly build containment areas to protect everything. The supervisor in charge of the moving team was Alex and he was great too! I had a lot of inventory and he was very respectful of all my requests and made sure his team did the job right. Another supervisor, also named Chris, came in to do air quality testing which was very important for me. From beginning to end Chris Ulloa was really good about staying in touch with me, addressing my concerns, and keeping me informed. Chris, if you're reading this, thank you so much for everything! I also want to say thank you to the entire Tip Top Restoration team that helped me! I recommend this company for your commercial or residential needs. read more

In October last year, I started noticing a strong musty, smell coming from my son's room. At first, we thought maybe the room just needed to be aired out, so we kept the windows open during the day and even ran fans in the room for about a week unfortunately, nothing helped. The smell state just as bad, which made it clear. Something deep was going on. A friend recommended that I contact the remediation company, so I search online and found TipTop. They came out to inspect the issue and quickly found moisture in the wall shared with our bathroom. Based on what they discovered, we called our plumber, who confirmed that the shower valve had failed every time someone use that shower, water was leaking into the wall. So it started as a strange smell in the bedroom, turned out to be a hidden water damage and mold caused by an ongoing plumbing issue. This was not a quick or easy situation to deal with. The remediation process was long, inconvenient, and definitely intrusive. We weren't able to use that bathroom, the bedroom, and even part of the hallway for about a month. Tiptop sealed off that entire side of the house with a plastic contaminant, cut into the wall, remove carpet, and treated all of the affected areas where mold was found. It was a a lot to live through, especially with part of the house, basically under construction. My son had to sleep on the couch during that time, and to his credit, he handled it really well. What I appreciated most was that the staff was upfront and knowledgeable from the beginning. They explained what they found, what needed to be done, and what kind of disruption we should expect during the process. No sugarcoating, no surprise chaos later. They gave me a realistic heads up about the discomfort and inconvenience ahead, which I honestly appreciated because this kind of situation is stressful enough already. Overall, the water damage itself, and everything that came with it was a difficult experience for our family. There is nothing fun about finding mold in your home, losing access to important rooms, and having your routine turned upside down for weeks. That said, TipTop's professionalism, communication, and experience made a bad situation much more manageable. I would never say I'm glad I needed more remediation, because nobody wants that mess, but I am glad we found a company to handle it seriously and professionally. read more

We've owned our home for about 4 years and haven't had any problems until now. We thought maybe our dishwasher was leaking because every time we used it, there would be a puddle of water on our kitchen floor. It was weird though, because we didn't actually see the water drip or leak out of the dishwasher. It just puddled near the dishwasher. Every time we used our dishwasher, more and more water would puddle on our kitchen floor but again, super weird, because we couldn't tell exactly where the water was coming from. It got progressively worse when one day I came home to water everywhere. Not just in our kitchen. A friend of ours who has used Tip Top for water damage in the past gave us their info, so we thought we'd try it out and give them a call. We were pleasantly surprised at how quick they were to respond. Tip Top sent a team to our house to look at our problem. the supervisor helped us every step of the way. He called a plumber to come out and look at the problem. Together, the supervisor and the plumber identified where the water was coming from and were able to stop it from getting worse. They offered a free estimate. Once they did that, they helped me call my insurance company (because I wasn't really sure what to say except that there was water everywhere) and filed a claim. I know they had to fight with insurance for payment but they were very cooperative and still willing to work with us while dealing with our insurance. They carved a hole in the wall and seemingly started to address the problem. They explain to me what their next steps would be, and I felt reassured and taken care of. The Tip Top team carefully wrapped and loaded all of our salvaged furniture to a safe location and stored it for us for as long as we need it. My daughter is in school and a couple days later, we realized she had left her school books in a piece of furniture (our living room desk) that Tip Top took to storage. Tip Top was easy to get ahold of to access my daughters school books. All in all, I would highly recommend Tip Top. Great service. read more

I had an outstanding experience working with TipTop Restoration from start to finish. While the quality of their restoration work was excellent, what truly set them apart was their accounting department. In my experience, billing and financial communication can often be one of the most frustrating parts of working with service companies, but that was absolutely not the case here. Their accounting team was incredibly professional, detail-oriented, and proactive throughout the entire process. Every invoice was clearly itemized and easy to understand, with no hidden fees or confusing charges. They took the time to walk me through the breakdown when needed, ensuring I was fully informed and comfortable at every step. That level of transparency gave me a lot of confidence and trust in the company as a whole. Communication was also top-tier. Anytime I had a question--whether it was about payment timelines, insurance coordination, or documentation--they responded quickly and thoroughly. I never felt like I was chasing answers or being left in the dark. They stayed on top of everything and made sure all paperwork was handled promptly and accurately, which made the entire experience smooth and stress-free. It's clear that TipTop Restoration values not just the quality of their field work, but also the customer experience behind the scenes. Their accounting department plays a huge role in that, and it does not go unnoticed. It's rare to find a company where the administrative side is just as strong as the service itself. I highly recommend TipTop Restoration to anyone looking for a reliable, professional company that delivers excellence across the board. Thank you read more

We had water damage from the toilet in the unit above us overflowing and leaking through our wall and into the floors. Our insurance company mishandled our claim from day one when our adjuster lied about what repairs the initial EMS vendor said needed to be done. That vendor backed out of the project when our adjuster tried to force him to do a limited scope of work from what he was recommending. At that point, I searched for another water mitigation company. I found Tip Top on yelp and gave them a call. Sergio came out to take a look at our home and put together a quote to submit to insurance. He has lots of experience with insurance companies, especially difficult ones like ours, and provided a lot of advice so that we could get a resolution with our insurance company. A few weeks later, Lupe Valdez introduced herself as the primary point person. Lupe was great and also provided a lot of advice on how to deal with our insurance company who were being very difficult every step of the way. Our insurance company sent us a payment for the exact amount of the original quote but told us 1/3 of it needed to be paid to the initial EMS vendor. We were never able to get the insurance company to budge on providing the full payment to each of these two vendors so we ultimately ended up hiring a different company for the water mitigation who agreed to do it for the remaining amount we had from the payment. Tip top handled a large portion of the job. I would highly recommend them as their expertise and willingness to help us was stellar. read more

Unfortunately, our experience with TipTop Restoration was extremely stressful and disappointing. After the Eaton Fire and with tons of smoke loss, we engaged TipTop expecting clear communication and professional handling during a difficult time. While some initial work occurred, contents-related services that were discussed (including dry cleaning) were never completed. Despite this, we later began receiving collection communications for an invoice that was repeatedly recharacterized. Over time, the same invoice was described in different ways, including dry cleaning, water mitigation (which did not apply to our loss), and other contents-related explanations. The lack of a consistent, clear basis for the charges made it impossible to understand what we were actually being billed for. We disputed the invoice in writing, asked for documentation showing what was authorized and performed, and requested that collection efforts stop until the matter was clarified. Instead, Joe's collection emails continued, and the tone escalated into accusatory and unprofessional communications, including statements questioning our integrity rather than addressing the dispute. Adding to the confusion, we later located a voicemail from Joe stating that everything was paid. This experience has continue to add unnecessary stress during an already difficult recovery period. Transparency, consistency, and professionalism are lacking. Advice to others: do not hire this company. read more

We had a leaking water heater, and by the time we found it had been leaking, the water had done significant water and mold damage to our floors and drywall. Our insurance carrier gave us the names of a few restoration companies in the area, fortunately I chose Tip Top Restoration Company. Tip Top Restoration Company arrived the next morning after our call, and immediately went to work setting up industrial strength dehumidifiers to dry everything out. This process took a week due to the extent of water damage. Steve was our project manager, and he kept us informed about how things were progressing, and was always available for us to call him to ask questions, which he answered thoroughly. The crews who did the work were very professional and thorough. If they were running just a few minutes behind schedule, they called us to apologize. They removed and disposed of all the damaged materials, leaving nothing behind. They were so thorough, that when they pulled out our washer and dryer to remove the floor covering, and before replacing them, they cleaned the walls and the machines themselves, which I was embarrassed to admit I never clean and the area was filthy...not anymore!! Finally our house is dried out and ready to have repairs made. The contractor we contacted was very pleased with how well everything was dried out, allowing repair work to proceed. I highly recommend Tip Top Restoration Company read more

Beware of Tip Top Restoration - Scammers and Fraudsters I recently had an incredibly unpleasant experience with Tip Top Restoration, which I feel compelled to share in order to prevent others from going through a similar ordeal. My in-laws were manipulated and defrauded by this company, who promised to complete a restoration job but failed to deliver on their commitments. Tip Top Restoration subcontracted the work to a contractor named Shay from Ecoprobuilders, who not only refused to complete the job but also demanded 10% of the insurance money under threat of legal action. Despite receiving nearly $70,000 for the work, they left us without a functional kitchen for a staggering five months. The lack of professionalism, integrity, and accountability displayed by Tip Top Restoration and Ecoprobuilders is simply appalling. It is evident that they are running a scam operation that preys on unsuspecting clients, like my in-laws. Plumbers and other contractors considering working with these individuals should exercise extreme caution and steer clear of any association with them. In conclusion, I strongly advise everyone to stay away from Tip Top Restoration and avoid falling victim to their deceitful practices. Our negative experience serves as a cautionary tale and should serve as a warning to others in the community to avoid doing business with these unscrupulous individuals. read more

Tip Top Restoration is a company that provides me with great customer service. I have referred this company on more than one occasion and will continue to do so. Tip Top Restoration, takes every step to explain and answer any questions that I may have during the recovery/treatment process. Not only do they ensure customers with professionalism but also they are knowledgeable and friendly. When I spoke with David he gave me the best advice possible. He answered all my questions and gave me advice on what exactly we should do with the emergency we had. The technicians that Tip Top has are very polite, professional, and get the job done. Javier the technician did the job exactly how I wanted it with a lot of patience to my needs since I came to a rough time in my life. I had water damage in August of 2013 in my condo the whole 2nd floor flooded the whole place. Tiptop came within 45 min and I was so happy with the service they provided. Thanks to tiptop all my furniture and valuables were not damaged. I strongly recommend putting Tip Top number in as a contact if you should run into problems that deal with mold, fire, flood and sewage. They do great work and they know what they are talking about. read more

I recently had a terrible experience with a broken water heater that flooded my basement. Water was everywhere and I was overwhelmed trying to clean it up. A plumber friend referred me to Tip Top Restoration for professional help with water remediation and I'm so thankful I called them. The technicians arrived promptly and immediately got to work extracting the water. They were friendly, courteous, and clearly experts with water remediation. Once they pumped out and removed the standing water, they brought in commercial dehumidifiers and fans to dry out the space. I was relieved at how quickly they were able to remove the moisture. Over the next several days, they monitored moisture levels and ensured there was no lingering dampness or possibility of mold growth. Thank god. They also sanitized the area as a preventative measure. I appreciated all of the follow-up to ensure full water remediation :) In the end, Tip Top saved me from a massive headache. If you're dealing with any type of water damage, I can't recommend their water remediation services enough. Their quick response, methodical process, cutting-edge equipment, and stellar customer service made them the real heroes after my basement flood. Thanks Tip Top--FYI love the cute purple cars :) read more

Guys, this is the company to go for!!! I have worked with Tip Top first time 8 years ago, having them do a mold assessment and remediation because my newborn son was showing signs of allergies. That time we had the fortune to have Dan Reichman supervise it personally and I still remember that I felt like a medical doctor came in my house. The job was done perfectly and we are close ever since. 2 weeks ago I woke up with fireworks, thrown in the toilet by my same son. Never mind he flooded half the floor. I called Dan right away, and he sent one of his best technicians in less than an hour ( Estefan??) I was blown away by this guy, he looked like he was ready to fix a space shuttle. As major as the damage looked to me and as upset I was on my son, Estefan took out the toilet, cleaned everything, sanitize and what not. He was so prepared and happy that my son got in to do some work with him. He went to Home Depot and got back with a new toilet. He even took time to show my son his van and equipment, and it made his day! If everything minor or major, this is the company to go for. I'm so happy to see how much they grew in the last years and proud to see them having professional people, always client oriented and with the best prices on the market. read more

RIP OFF AND CUNNING! I never leave bad reviews but this guy deserves it. And I want others to be aware. Dan, the young owner in the video is the person met with. He was a smooth talker, nice, and innocent acting in the beginning. Dan made many promises in which he never followed through. He took advantage of my wife and will do the same with you. We needed help right away and he knew this. When you are in need of help with a situation, someone can take advantage of you. This was exactly the case here. And so, Tip Top Restoration made many promises just to get her to sign with him right on the spot, right away! He overcharged tremendously and did not follow through with promises he made. I called 2 companies afterwards and asked for a consulation. They agreed Dan overcharged tremendously. My wife cried and was frustrated on many occastions. He stuck her with tons of confusing paperwork and said it's all standard and no big deal. Well, Dan, it IS a big deal and you took advantage of her! Nobody deserves to be taken advantage of, to be stressed out, and then overpay thousands of dollars! Tip Top Restorataion should be called Rip Off Restoration. I would hightly recommend you get estimates first and go elsewhere! read more

I recently discovered mold in my home and was in a state of panic. I reached out to TipTop based on their excellent Yelp reviews, and I'm so glad I did. From the moment I contacted them, they were incredibly helpful and put my mind at ease. The team was extremely professional and knowledgeable about mold remediation. They explained the entire process to me and answered all of my questions thoroughly. They were also able to schedule an appointment with me right away, which was a huge relief. When the team arrived at my home, they were respectful and careful not to track any mold spores to other areas of my home. They assessed the mold damage and put together a plan to remediate it quickly and effectively. Throughout the process, they kept me informed of their progress and provided me with updates on the status of the project. What impressed me the most was their attention to detail. They didn't just remove the mold; they also took steps to prevent it from returning. They provided me with advice on how to prevent mold growth in the future, which was incredibly helpful. They truly care about their customers and go above and beyond to ensure that the job is done right! read more

I recently had the pleasure of working with TipTop Restoration, and I cannot speak highly enough about their exceptional service. From start to finish, their team demonstrated outstanding professionalism and expertise in home repair. Customer Service: The customer service at TipTop Restoration was top-notch. They were incredibly responsive and attentive to every detail, ensuring that all my concerns were addressed promptly. The team took the time to explain the repair process and kept me updated throughout, which made the entire experience smooth and stress-free. Skills with Home Repair: When it comes to home repair, TipTop Restoration truly excels. Their craftsmanship is impeccable--my home looks as good as new after their work. Whether it was fixing structural issues, handling cosmetic repairs, or addressing water damage, their skill and attention to detail were evident in every aspect of the job. I highly recommend TipTop Restoration to anyone in need of reliable, high-quality home repair services. Their dedication to customer satisfaction and superior workmanship sets them apart from the rest. Thank you, TipTop Restoration, for making my home look amazing! read more

A much better experience than I expected. My wife and I have been having problems with our dishwasher and it finally broke. Because of this we had sustained mold/water damage to our kitchen and about 70% of our house was damaged.   Nir gave me there number. I made a phone call immediately and I spoke with a gentlemen named David at night time. He was very polite and dealt with the matter professionally. He answered all the questions I had and was able to give me a reason as to why this whole mess had happened.   On the very same night, a technician named Javier came to our home in Encino and started to dry things out immediately at night time. Javier was polite, clean, and took care of the matter swiftly. I was very pleased on how quickly they responded to the emergency. Javier was able to support our countertop with wooden beams when demolishing the cabinets on both sides of the dishwasher and was able to minimize the damage to the cabinets and prevent any damage to the countertop and a much bigger project.  Javier's dedication and skills were outstanding, and made us very happy. I recommend Tip Top Restoration for all the services they provide. read more