I started my morning in line for automotive at Walmart. Oil change time. Except they didn't have my filter & they were "low" on a lot of premium synthetic oil. They told me to go to Autozone, buy the filter & come back... Guess what I didn't do. Instead, I called Tire Outlet & they chuckled and said to come right in. Sold. Stephen did a thorough inspection- you get a report on your vehicle health and go from there. I was advised for a couple of filters, but opted to replace those myself. Oil change was fast & just easy. Thank you for matching Walmart. Highly recommend Stephen! read more

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The mechanics need better training .. they put your life at risk .. they gave me old tires and lied saying they were new .. understaffed ..

best person to work there Josue understanding good customer good at explaining and has patience

NO GOOD!!! Every time I have brought my car here there is always an argument or something wrong after they work on it...They wouldn't honor a coupon I had wanting to charge me more I went round & round with them...had tires rotated they stripped my luggage nuts...way overcharged me for new tire sensors & every oil change coupon I've given them always an excuse for not honoring them read more

Scam artist, told me a different price on the phone but in person. Did not do the work they charged me for. Also takes a very long time. read more

I was running errands on Saturday and noticed a nail in my right front tire. So, I went down to Tire Outlet to see if they could help me, as I was running out of air fast. They were so busy, but they worked me in. I was told it might be an hour, so I told them that was fine. I found a delightful cup of complimentary coffee and water station for customers while they wait. I also had to use the restroom and it was decorated in a nautical theme and it was very clean. I am a customer of another tire store for many years, but they are so much further away from me. I live in Arlington and I think you've won me over as a new customer. I heard you guys offering the tire warranty for $15.00 and I always bought that at my other tire store. Glad to know you offer this. Pros-great place and prices. They also had my car ready early! Con-parking lot is tight and under construction. read more

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"I Repeat, do not take car here". Manager is a "dweeb " is as easy as I can say. Took a fully functioning transmission and turned it into a 3500 piece of crap. Deletes film from cameras when ask for it. Tried charging me 7thousand plus for a transmission they destroyed . From store to corporate, they are crooks from the start. If this is the only place you can go, just scrap your vehicle because that's all it will be worth when they get done. And be prepared to pay a diagnostic weather you need one or not. Crooks extraordinaire!!!!!!! And each day that passes they get less and less customers. There review rating is the worse of all service centers. And employees aren't bright enough to light a door light on a VW... read more

LOVE this place and honestly can't say enough good things. We're a 1 car household, getting by with a 20 year old Mazda 3. We're taken the car to this location for everything from minor tire issues to major engine concerns. Every single time, they've been quick with drop off, estimate and turnaround. They also haven't come at us with any of the typical mechanic tactics of telling us we need to have more work done than we actually do. I cannot recommend this shop enough if you need work and you're located near here. read more

Poor customer service 3 hour wait just to get tires rotate and balance. I will never buy my tires from this location again or from any other that going to be from rude folks! read more

THE BEST Joe was so very helpful and considerate to me. I had an emergency situation and he jumped right on it, going above and beyond, in my opinion. I would highly recommend using their services. Mike was also very helpful They are definitely worth the wait read more

EXCELLENT SERVICE!!! This people are ready to serve you, they talk you, explain the service, tell you their rates and you approve. Simply the Best !! We really need more people focus on their work like they are. Keep doing Great! read more

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I'm a veteran and went in to buy 4 new tires and an alignment- I showed my military ID twice and asked specifically if I was getting a discount, twice I was told yes and once again when the total was given to me I asked if my discount was applied and was told yes. Immediately after I ran my card the sales guy Darius Idelbird informed me that he had not applied my d and offered me a 50% discount on my next oil change. Stay away from 9213 Merril rd location- they will lie to your face. My tires are good and the alignment is good but their integrity is for the toilet. Go somewhere else read more

Tire Outlet - Tires Near Me - Jacksonville, Florida

I feel that I have been taken advantage of by Tire Outlet, and I paid the price. I took my car into the Tire Outlet on Merrill Rd for a simple replacement of my rear brakes. I was left with a massive bill; the car never ran the same and it only ran for four weeks. I contacted the district manager Mr. Duckworth to explain what was happening, he assured me that he would make it right. The vehicle was towed to the New Berlin Rd shop. They claimed that they would fix the problem and the car again only lasted only four weeks. I have attempted to contact the district manager Mr. Duckworth again. I have made phone calls, left messages, sent a register letter and emailed him, as of this date he has not responded to any of my attempts. I no longer trust Tire Outlet franchise, and I would not recommend them to anyone. What I want is someone to contact me to address the issues. Deborah W read more

DO NOT BRING YOUR VEHICLE TO THESE PEOPLE!!!!! I brought my 2004 Honda Element to them for an alignment adjustment after having my rear knuckle bushings replaced like they recommended. they claimed they couldn't properly adjust my rear toe due to the bushings not being replaced. During this they gave me my car back with the bolt loose on my control arm which caused my rear toe to go back in and my trailing arm slammed into my wheel resulting in damage to my wheel and my trailing arm. I went to them to reconcile the situation and Sean (Manager) repeatedly told me the rear knuckle bushing wasn't replaced and that the damage is my fault and they will not cover the cost of replacing my $1200 rear trailing arm. They will only cover the cost of getting my wheel fixed. Which like cool you'll cover that but why not cover the actual damage you did to my car? I was told by multiple mechanics that your "alignment tech" left the bolt loose, which at the end of day resulted in damage to my vehicle. They also claim they couldn't road test my vehicle after the alignment (which is a requirement of an alignment) due to my car being lowered so they didn't notice the trailing arm hitting the wheel. I was a mechanic for Honda and Mercedes Benz, this is a requirement of an alignment and if you can't perform a road test then tell the customer that you won't do their alignment instead and doing one improperly!! This company is full of crooks and liars, they will damage your car then blame you and refuse to fix it. POS COMPANY!!!! AGAIN DO NOT TAKE YOUR VEHICLE HERE!!!!! read more

Tire Outlet - Tires Near Me - Jacksonville, Florida

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I had previously given them a great review. I took my car in because it was shaking at 50 mph. Staff said tires needed balanced, so got this work done as well as an oil change. When I picked my car up, shaking was worse. Took it back, the said $99 for "diagnostic" for them to drive my car. I asked if this would be taken off repar. They sad no. I got my keys back, went elsewhere. Had tires balanced and now car drives great. 6 or 7 weights placed on each tire by Tire Outlet. My oil change stamp card was full, but I will take the loss to not return. read more

Everytime i come here theres a problem. I dont come here by choice, i come back because i purchased warranties and until those expire i have to deal with it. Customer service is trash. Time management is trash. 1st big issue: i had a 10am appointment and my vehicle didnt go in for work until 330pm. I had to pick up my vehicle the next day because they didnt have time to finish it before close. 2nd big issue was today. I brought in my tire for a valve replacement at 10am. At 330pm i recieved no call or update. So i called to ask if there was a missed call or if there was any update. I was met with a rude ass employee who talked about everything that went on in the shoo except my tire. I came into the shop and when i spoke to him he did not have the same energy as he did on the phone. Instead of righting the wrong, he made excuses, ignored me and walked away from the counter. He has been pacing outside the office and staying outside. I am still here and it is 5:52pm. They close at 5. Theres 2 other customers here that have recieved no updates about their vehicles. No one is in the office to answer questions or give updates. This establishment is trash and so are the people who work here. At th point my shit should have been free. Hot garbage! DO NOT GO HERE FOR ANYTHING. Not even windshield washer fluid. read more

I shopped around for a set of new tires for my 2019 Ford Taurus for several days. I had heard good reviews of Tire Outlet so I called to see what options they could offer. The service rep Brian was a big help in going over my options and helping me select tires that were the best for my situation. I had checked prices from several sources and the prices at Tire Outlet were competitive and reasonable. They had to have tires shipped from warehouse and they showed up the next day as promised, I received a call and stopped in with no appointment and they were able to get me back on the road in around 45 minutes. The facility is newer and clean and all the team I interacted with were friendly and helpful. I definitely recommend them for tires. They also do service work and I have not tried that yet but will give it a try as needed read more

I came in for a flat tire, and was out within an hour/hour and a half. Price wasn't bad as he reduced it for me a little and gave me a warranty for my new tire. read more

Put new control arms on my truck. Took it here for an alignment. Manager told me it'd take hours to adjust my truck, and still charged me even though everything was still in the red. Took my truck to Goodyear and they had it done in less than 20 mins. I would not recommend taking your vehicle here. read more

My husband had a 3 PM appointment Sat 6/29/24 for an oil change and a tire repair. When he brought in his truck 2 hours early before even 1 PM the white guy at the front had a real attitude with him exclaiming, "who would make a 3PM appointment on a Saturday". There were two guys up front, a black man and a white man. The white guy was so unprofessional my husband took his keys back from him and left. If there was a problem with an appointment time then that should have been mentioned when he made the appointment, he should not get a bunch of attitude for bringing in his vehicle for an appointment on a Saturday Afternoon. read more

I originally came in for a wheel alignment after replacing the struts in my vehicle. I was showed that I also needed control arms and the mechanic allowed me in the shop to show me that my control arms were bad. I attempted to replace my control arms but was unable to because the ball joints we ceased way too bad. I brought my vehicle back and was told it might take two days but they were able to complete the job and fix my suspension way before the timeline they had given. I was quoted from many shops but they also gave me a military discount which ultimately made the repair LESS than I had been quoted. The staff here are very professional and actually explain and show you what's wrong. Excellent service, good attitude, and quality repairs 10/10 recommend read more

Spencer Smith and Glenn was very knowledgeable about my 06 Cadillac and service was fantastic. I was in and out in no time. Both Managers and the team were very helpful to my wife and I. Thanks a lot. I would recommend this shop to everyone! read more

Excellent service. Thanks to Cordel and Janus for your expert knowledge advice and service. Deeply grateful for helping us continue our journey. read more

I had scheduled an appointment to have two tires put on, they called me the next day and said they no longer have them tires but they have cheaper generic ones if I want them no, the answer to that question was A big NO read more

Had a nail in my tire and these guys fixed it fast and at no charge. Thanks Tire Outlet

I wish I could give ZERO stars!! New tire place near my house and if I broke down in front of their shop I would not take it to this place. Unbelievably rude manager as I pulled up with a dead battery and just needed a quick change and pulled up right as they were opening but they were in the middle of the most important meeting in the history of tires evidently and jerked the door back as I opened it and he was just unbelievably rude and telling me to wait 30 minutes and as I just tried to ask could you do this battery if I wait around he jerked the door back shut and locked it. And this was the manager you could tell! There are so many other tire places in this area...just hurry it up and go out of business & let somebody else open in that location that actually wants to make money and help people. NEVER GO HERE! Drove up the road to pep boys and they are changing the battery as I write this. And they even said hello and didn't slam the door in my face What a difference...!!! read more

Great fast service! Darnell the manager took care of me beat the price I was quoted at another place and I walked out not paying a penny more than he quoted with perks! I found my new tire place! Highly recommend visiting here for your tire and brake needs. read more

Been having a run around to find a shop that will replace stretched tires on my RSX. Gave them a call and they had no hesitation getting me in right away even on a Saturday evening. Great customer service, highly recommended. Love that they're a lowered car friendly shop. read more

Do not go here! I brought my car in for a simple oil change. While I was leaving, I noticed the check engine light was on. I took it back to them and they offered to pick it up on the weekend to get it fixed since I had just had surgery and was not well enough to stay any longer. They picked it up on that Saturday and kept it all day and offered to send it to another one of their shops to have it checked out. I said no and took it to the dealership. Somehow Tire Outlet caused $4000 damage to my car doing an oil change. Their customer service is terrible, I have been ignored from everyone including the shop manager and the corporate office. I contacted the BBB and they lied and said that the check engine light was on when I first bought the car in. The regional manager called me and tried to gaslight me into believing that an oil change would not cause the damage.He is the only person that I have talked to. If you want your car destroyed, go here. read more

My boyfriend tried this place out when his father needed new tires. He ended up going to the appointment with him. He had such a great experience that he decided to switch from where he normally went to this place for his new tires he needed for his truck. This was last month, March 2021....fast forward to today. I always try being a hands on woman. I thought I could change the cabin air filter on my Nissan Murano 17'. My daughter successfully removed the old one. I tried putting in the new one only to jam it in and didn't think I installed it correctly therefore I didn't want to use my air for a few days. I called Bryan (one of the Store Managers) and he told me to come by so he could take care of it. I got there and handed him the keys while I sat patiently and waited. Someone came in after me who had a leak in his tire and asked if he would be able to help. Bryan asked for his keys and told him he would get him in and proceed with the service. This place is literally the Publix of grocery stores, the Chick Fil a of fast food restaurants. It's clean, you feel like you can interact with people who are happy to help you and are personable. I will from now on be going here, mind you my boyfriend and I live off Baymeadows and this is on Merrill. Thank you Bryan for being so kind and helpful. To experience this with how the world can be sometimes was so nice!!! I'll be back so you can take good care of my Murano. And yes I agree, the cabin air in my SUV is the "Mother of all air cabins" lol!! I give y'all so much respect for changing them out now. read more

I pulled in do to my tire pressure sensor coming on. I really like the decor and a big TV to keep you from being bored. My tire was not repairable and the Goodyear tires I had seem to be magnets for nails. In 40k miles every tire had already a patch 2 of the tires twice. The salesmen knew their stuff and talked me into a really nice set of Yokohama tires on my truck . Got a bigger AT hybrid tire for a fair price. Took them about 2.5 hours for everything but got to watch a movie on a massive TV so it was a easy experience. I will shop them again !!! read more

Estimated time they give is never accurate, they told me an hour and I've here 3 hours. Not organized they just take whoever in any order. I suggest just dropping your vehicle as opposed to waiting read more

My granddaughter let someone change the oil in her car and they left the old seal on the filter, causing the oil to leak out completely within minutes. She had it towed to Tire Outlet Arlington and they went through it to ensure there was no engine damage. Zach was very helpful, went above and beyond, offered good advice for the future. Everyone at the store was positive and kind. Thank you! read more

Went here to get to four tires and an oil change and had them check my AC AC check was supposed to be $169 but because they couldn't find anything wrong with my AC they did not charge me he also pointed out a road hazard problem with my lug nuts and replace those very friendly very professional Will go there for all my automotive needs. read more

This is a great place for auto service. Have been going here for a while and always pleased with the service. Great place.

Glenn and Josh did an awesome job in resolving my strut issues. KUDOS and thank you both for a job well done!

Just good honest straight forward pricing and fast service. I would be comfortable sending my mom here on her own to get tires .

Pulled in to get a tire mounted and quickly greeted by the manager. Promised to have me turned around in thirty minutes and he did! This was my first time visiting this location and I will certainly give them my business in the future. read more

Highly recommend this tire shop. Glenn and Spencer are great. The whole staff is great and professional. I have used sun tire for 16 years. Then they sell out to Mavis tire and needless to say they have gone down hill. So happy that I found Glenn. Keep up the great work. I will be recommending them to all my friends and family . Not to mention my work vehicles as well. read more

Your Arlington location is messed up beyond belief! I've worked in shops for the majority of my adult life and YOU SHOULD BE ASHAMED! Point blank! For me to sit at YOUR store for over an hour is one thing, but for me to sit there and hear exactly what I told YOUR service advisor reiterate what I said "My A/C is not working" and to not find out what is broken is unbelievable, at first! Then he proceeded to tell me he needed my approval before going any further. I SAT THERE FOR OVER AN HOUR! I am not part of your wall art, I am not part of your displays, and I'm not there to speak to captain obvious! Your company should stick to tires and tire related issues because beyond that is pitiful! read more