I began working in the Baymeadows area just over a year ago. I had some repairs needed and the people I work with recommended Pep Boys. I was confused. I thought it was a retail store but I drove by, saw that it was in fact a shop and figured I had nothing to lose. The nicest, most courteous, skilled and highest level of integrity I've seen in a shop since I moved here. My most recent repair entailed replacing the shield under my engine. The receptionist showed me the best way to obtain the part and they installed it once it came in for an extremely reasonable price. Going to a shop can be a scary experience. Trust these guys, use these guys for all of your repairs. They are your partner to keep your car running well and for any repairs you may need. They are sincerely trustworthy and highly value your business. read more

Fantastic work! I stopped in for an oil change on a day that only one mechanic was available. As a result, I needed to schedule an appointment for later in the day and was in and out! read more

They could've killed me!!!! I went in for an alignment.. they left the caster bolts loose..(they hold the upper control arm together.) and. The alignment was actually worse than it was to begin with!!! Then when I called they wouldn't give me a refund.. they just offered me a complimentary oil change as if I'd ever let these people touch my car again!! read more

Pep Boys - This is what the next shops machine read after pep boys did their "best"... - Auto Repair Near Me - Jacksonville, Florida

Needed some work done to my engine, was a pretty bad deal. These guys were able to fix the problem in a couple of hours. Much appreciated!

I am so skeptical about auto mechanic places but I have to say the employees here are SO personable and helpful. I initially chose this location because of the reviews and now I see why. I was so pleased with Gary and Peyton and the other workers that helped guide me on the services needed on my car on 3/2/25. They checked my battery then sent me on my way, recognizing my car has electrical issues (headed to dealership now). I will for sure be a returning customer! read more

So I don't leave reviews, like ever. But my experience with Pep Boys on Baymeadows has just been amazing, thanks to Matt and his co-workers. I have had incredible customer service, care & honesty within the last 3 days of having to get my car serviced. Definitely ask for Matt if you're looking to schedule an appointment and talk to someone who really cares about you. read more

This is my first time visiting pep boys at this location and I was beyond happy with the service, the quality, and the customer service.

I presented my car with an Auto Zone diagnostic test paper because the engine lights were intermittently turning on and off before the engine would come to a complete stop. Despite informing them of the issue, as the engine lights were off at the time, they couldn't identify the problem and advised me to go to the dealer. I wish they had instructed me to bring the car in when the engine light was on to avoid spending money only to be directed to the dealership. read more

Just two days before the Thanksgiving major travel day I hit a semi trucks tire blow out and ripped loose the protective felt shield under my Tesla. All body shops were booked out until February. I hobbled into the Baymeadows Pep Boys. Trever was amazing and offered to reattach the ripped piece instead of cutting it off. This enabled me to still drive the car in dry and wet conditions as well. All this in 30 minutes just 2 days before Thanksgiving. Thanks Trever! You made my day! read more

My tire pressure light came on but all tires looked okay. Took it in and Trevor was great. He checked all fours tires and explained it was likely the sensor. Chris came out and got in the vehicle and reset the sensor for me and even showed me how to do it! They were very pleasant! Great customer service, would highly recommend!! read more

Im happy to say Pep Boys took care of my A.C. in my Exterra and gave me a military discount. Only One day so far . will update my review I 30 days . hopefully the A.C is still blowing cold air. Brad took good care of my car. read more

As I was driving home one night one of my headlight bulbs died. Luckily I wasn't far from home and the sun hadn't completely gone down. I've never changed a headlight bulb before, I really wasn't comfortable doing it and I didn't have the time to change it myself. Pep Boys allowed for me to schedule an appointment for the following day after work and about an hour before they closed, 6pm I hadn't read the previous Yelp review about Pep Boys's online scheduling so I was a bit nervous as to what would happen. I got over there 15 minutes early and there were cars already in the bays. That made me worry some more. But the Service Manager got me in and out of there in about 30 minutes. I'm sure it was an easy thing to do but dang that was fast. I'd definitely recommend them to anyone. read more

Brad the manager delivers good car and customer service. Dustin and Corey are good team members. They did an excellent good of my car front end, oil change, lights, and service. I highly recommend this Peo Boys location on Baymeadowns Road, Jacksonville. read more

Was traveling from out of town & had a blowout. Had us in and out extremely quick & were very friendly.

Such a great company and I always get great service when I go here. Would highly recommend this place to anyone. The men who service my vehicle here are knowledgeable and very friendly. read more

I've been using the Pep boys on Baymeadows for tires for years. They're decently priced and are up front about wait times. Today, there was someone up front who was handling everything and absolutely killllingggg it. Nico, the hours you're working are crazy, but you've got an amazing attitude and you're doing a fantastic job!!!! Hope the rest of your day goes as smoothly as the morning! Keep it up!! read more

I'm infuriated. My sister went into this establishment, knowing nothing about cars and felt humiliated by the company and staff. She went in for a simple antifreeze leak, she didn't or don't have knowledge about her car. They belittled her and definitely overcharged. Why is it 35 dollars to diagnose the problem but that sum of money doesn't apply to the charge. She called me hysterical and I live in another state. I feel helpless so I know she must be, please don't take your property there. I only gave it a star simply because they wouldn't post it. Sorry it's long!!! read more

I was a walk-in @ 3pm on a Sunday. They replaced all 4 tires after I got dry rot & a blowout. They even stayed 1 & 1/2 hours after closing, so I could pick it back up same day! They had a buy 3 tires & get 1 free deal, I just stumbled on, it was cheaper $200 than anywhere else I looked. Also, all the others would have had to order my tires, & get them as soon as 5 days later. 10/10 would get more work done there again! read more

I came in to get air in my tires and was told that I actually needed all new tires and that they would blow out any day. They offered me same day service to replace them and a good discount, buy 3 get 1 free on the particular tire that I chose. Very friendly and knowledgeable. Will be coming back! read more

I had an oil change at Pepboys in May 2023. I locked my car with all windows closed. The technician performing my oil change opened both rear windows of my car, I can't understand why, the car was only being moved from the lot to the service bay and the need to open my car windows. I watched as service was nearing completion and the car was backed out of the service bay onto the lot. I paid for the service and left with my car, not realizing until later that an item was missing from my car. I do gig work as a Doordash driver and my Doordash pizza bag was STOLEN from the backseat of my car. I didn't realize the pizza bag was missing until later in the day until I had a need for it. I returned to Pepboys the next day and reported the theft and of course no one knew anything. The theft of my pizza bag caused a hardship for me to continue my service delivering pizzas. Do not use this location for service, read more

Horrible service. Got vehicle towed in 12/11 with broken wheel bearing. Didn't receive a call back til 12/14 stating repairs would be done 12/15. A whole week goes by no follow up. I call several times getting the runaround. They say we're waiting on parts on 12/20. I get a call 12/26 stating it "might" be ready 12/27. I call 12/30 they say oh nobody called?! I show up 12/30, after I pay they say oh, we forgot to bleed your brakes it'll be another 30 mins. After I'd been dropped off. My vehicle has been at Dunn ave pep boys for 3 weeks and counting. No apologies, no compensation, just screwed over and without a vehicle for almost a month and stranded during the holiday vacation. Very disrespectful and incompetent. read more

Did everything in a very timely manner. Staff is very knowledgeable and responsive. Would definitely recommend!

The whole team here is great! They have found invalid assessments of other shops and helped me to fix the actual problem.

Pro's: amazing customer service! Gone to them for over a year. Free tire pressure checks and when my light came on the dash during my lunch hour they had every bay full but still within 10 minutes checked my tires filled it and out I rolled. 1 week later light came back on. Called, made appointment, and they will do the internal injection treatment for less then some of my lunch bills! Sweet! OIL CHANGES: don't fall for Valvoline etc bs coupons for oil that lasts 3,000 miles get synthetic it lasts 7,000 miles and at Pep Boys it's cheaper then every other bs oil place in town. HUGE BONUS: they don't tell you that you need this filter or that - ever! I'm so tired of the bs! SOUND LIKE A PLANTED COMMERCIAL? Look at my other reviews I'm harsh! CONS: their online scheduling is bs. Call the store and ask them otherwise could show up in a big rush! read more

I had a terrible experience at another Pep Boys not getting the service I had ordered online, but the team here saves the day and saved Pep Boys reputation. Thoughtful, caring and reliable. Yes, I was spending money, but they made the price tag less painful. Great customer service. read more

Great service, quick turn around. I will definitely be returning for any and all service on my vehicle in the future! This location handled my last minute needs with ease and was able to schedule a same day appointment in order to get me back to work in a timely manner. Can't recommend them enough. read more

Wish I could give zero stars! Absolutely horrible customer service. Took my vehicle in for an alignment and left with it making horrible noises. Tried to say that it was a bad part. Then offered to replace the part if I paid for the labor. I will NEVER use pep boys again. I even called the customer service number and was hung up on and left with no resolution. So long story short, be prepared for you vehicle to be worse than when you dropped it off. read more

I called first thing this morning, I needed 4 tires. Brad was great. He quoted me a price lower then other places and when my husband went to pick it up, the total was lower then originally quoted. The service was great! Staff was great!! Thank you!! read more

On a trip from PA our tire pressure light turned on, so we stopped at Pep Boys and found a slice in the side of a tire. We pulled in a little after 8AM and had four new tires within 60-70 minutes. Edward was professional and friendly. He took care of us quickly. We woukd definitely recommend using them. Thank you Edward. read more

I have been going to this Pep Boys for my last 3 cars! Usually I would take my car in to the dealer for the maintenance, etc but I decided to try these guys. I am so happy I did! They are absolutely the best group to work with. Brad is the best at customer service and being so helpful. I recommend this shop to everyone. They are the best, most honest group I have ever met. read more

We have done business for years with this location. The manager and staff go above and beyond for me and our business. I have a fleet account and as we know time is critical in a route base business. They provide excellent service in a timely manner. Thank you so much to this Awesome team. read more

I had no idea what was wrong with my headlights and didn't know where to start. luckily, Pep Boys (more specifically Bradley Jarrett) helped me by looking at everything that could be associated with my headlights. He was very friendly, patient and informative. Kept me informed on what happened to my car and what needed to be fixed. 100% recommended!! read more

Was driving and had our car breakdown randomly. Apparently all of the oil poured out due to a quick oil change done at Take5. Had the car towed here and the women and mechanic stayed later to help us out and see what was going on. Went completely above and beyond to help us out when they didn't have to. Take5 didn't out the oil plug in which is what left us to losing all of the oil in our car. High recommend this facility. Not only are they friendly but went above and beyond to ensure they will change the oil and do it thorough. read more

As a business owner in Jacksonville, I trust my fleet to Pep Boys on Baymeadows. The store manager is Brad Jarrett who is very professional and runs a great location and staff. Brad is very honest and someone that I trust is giving me accurate information about what is going on with my fleet. He is very fair in his pricing and going above and beyond to provide exceptional customer service. I would highly recommend this team and location! read more

Here from Georgia with a nail in my tire. They saw that I had a hitch put on my truck from 2011 and that I signed up for their rewards program. I had no idea I was part of this program. They fixed my tire for free and did it in under 20 minutes! read more

I made a reservation for an oil change. Arrived 5 min early and was greeted and gave my information and was asked if I was dropping the car off. I said no I'd be waiting and should've noticed the guy's body language that something wasn't good. Well needless to say 60 minutes later while my car was still in the parking lot I asked for my key and left. The guy didn't apologize or attempt to explain the delay. I can understand people not showing up for work, etc, but to not even apologize for the delay is inexcusable. I work in a customer service operation and I would've counseled my employee if they handled our customers that way. read more

They were able to go off the warranty I have on my car so I chose to go here. You could tell that they are a busy shop because they are always answering the phone. This definitely causes their customer service to sink... I don't know much about cars so that is what I based this review off of. read more

I received excellent service on my recent visit! The Store Manager was very knowledgeable and helpful and kept me posted every step of the way. I will now be bringing all of my vehicles here from now on! read more

Horrible service. Rick the store manager was a ripp off. Cory the asst mgr has always been up and up Will never use again read more

Do Not Do Business with this location, particularly if it is Brad in charge. Pep Boys let me down again! A year ago July my battery exploded, and Pep Boys in Kissimmee determined it was because I needed a new alternator.. I purchased the new alternator, and got a new battery. Everything was cool until I took my family of 5 on a mini vaca, the first during Covid. Strangely, the car did not start that morning. We blamed each other for leaving a door open or some other thing. Off we went on a two hour drive to our vaca spot in St. Augustine. We stopped for lunch, and then the car would not start again. We begged another diner for a jump start, all with masks on. A quick check showed no Pep Boys in St. Augustine. We drove to the closest auto store and they ran a diagnostic, saying our battery was trashed. We dropped the kids at the hotel and headed to Jacksonville, the closest Pep Boys. I called this location on Baymeadows, and spoke with BRAD. I explained our scenario, and he leap right into a lecture about keeping my proper documents because his computer was not connected to the other stores. I assured him I DID have all of my documents on hand. He asked about my car, and proceeded to inform me he probably doesn't carry my battery. With much hesitation, he agreed to look at my car. It was about a 35 minute drive. Once there, I greeted Brad eagerly, and said we had called about 30 minutes prior. Without looking up from his computer he said "I don't know, I've talked to about 35 people today, I can't remember everyone." Without turning my car off he looked at my battery and told me it was fine. I must have another issue, and he wouldn't have a guy to look at it until Tuesday. (This was sunday). Brad did not care to look at my receipts, or my documents. I reminded him I was on a mini vaca with my kids from Orlando, and my kids were currently located in a hotel room 40 minutes away. Could he help? I expected that he would hook me up with a new battery, and tell me to follow up with my local Pep Boys when I got home. Instead, he said "What do you want me to DO?" and stared us down until we left. I ultimately went to another auto store nearby, they checked my battery and found it to be trashed. I was forced to buy a new battery. Now, a month later, even following up with customer care, I do not have a resolution. Stay away! read more