Called before driving 13mj over there for a tire rotation. No one answered the phone so I dropped…read moreby to see if they could get me in. It was super slow, and was told that they don't have the weights to balance the tires. I have never heard of a tire rotation place being out of weights, it seemed like they just didn't feel like doing the work.

very bad customer service! never going back. They were not responding to anything i have my…read moreappointment for tyr change it was worst experience

I placed an online order for an item online that was on clearance to pick up at this location. I…read morewent in to see if the order was ready and a gentleman want to go help locate the item. When I told him what the item was, another female employee came over and said they did not have it in stock. The gentleman and the lady went into the back for a moment and I overheard her saying that "we are not going to sell something at that price. It's supposed to be $90." They proceeded to tell me that other stores had it that were significantly out-of-the-way for me. Sounds like some potential shady leadership decisions behind the scenes. Anyway, the one gentleman seemed helpful and nice. I'm sure if there were other things I needed, I would've received good help and support. Otherwise, I don't think I'll be back.

I didn't get the man's name who helped me, but he was very kind and helpful. I came in to replace…read moremy wiper blades while it was raining. He recommended a fairly priced pair and installed them super quick! I am very thankful. As the song goes, "I can see clearly now, the rain is gone!" :)

Stopped in to look up a protocol blue Devil. I did not know what it was, but the associate was very…read moreknowledgeable. She even explained how to use the product and when the best time to use it, I enjoy service like this.

Wish you could rate this store with zero stars. Worst customer service on the planet. Female…read moreemployees there care more about their phone than their job. This particular employee literally was sitting on the counter on her phone when I arrived, was annoyed that I even asked for her help and even had her back turned to me the whole time during my transaction. She was so rude and didn't even remotely care about her job nonetheless customers coming in the store. I've been coming to this store for years, but I'll never return after this visit. I can surely see why this store has a low rating. It's garbage! O'reilly's and Advance here I come!!!!

A perfectly adequate 7-Eleven that has everything from Slurpees to hotdogs to chili cheese to…read morecoffee. Lottery tickets, too! Easy on, easy off.

It's a convenient location and it's got a well-stocked inventory. Gas prices were actually 5 cents…read morea gallon cheaper than my GasBuddy app was indicating, so that was another plus.

Horrible service. If I ran this store I would fire half the front counter staff. Waited 15 mins on…read morehold to confirm a part in stock (showed in stock on the web site). 4 employees on the front counter with all of them just talking to themselves and on their phone. After 20 mins at the counter I gave up as they couldn't find the part.

O'Reillys is by far the best automotive parts store in Richmond. As far as I'm concerned none of…read morethe other ones even seem to know what you're looking for when you go in there nor do they care, but O'Reillys is always on point.

Appliance repairs can be tricky considering the high tech direction refrigerators, dishwashers,…read moreetc. have taken lately. I have used Broughton Appliance Repair twice during the past year or so and they have done a great job with the repairs and at a reasonable price. I called them to repair a newer model GE dishwasher and just recently used them to repair a 11 year old Whirlpool refrigerator. I was very happy with the customer service I received on the phone when I called and was just as happy with the repair and price. Considering my experience with Broughton I will continue to use them for any future appliance repairs. Thanks for saving my 11-year old refrigerator.

We had this company come to the house to repair a washing machine. In all honesty, we have an…read moreextended warranty and this machine has been a problem since we got it. Another company came to "fix" it twice and it was never truly repaired. Whirlpool asked if they could send another company and they chose this business. I told the office manager what was going on. I then told Kemp, the repair man when he arrived; the machine had been "repaired" twice but was still not working. He spoke with the Whirlpool hotline and they asked him to order the part (same one that had been replaced twice) and install it. Kemp left my house telling me he would order the part and be back with another tech to make the repair. Fast forward to over two weeks later and I still had not heard from them. I called the office and was told they denied the repair so no one would be coming. When I questioned why, they told me that Kemp had told me that the day he came. WRONG!!! He left telling me he would be back with the part and another tech to install it when it arrived. I would say they have very poor communication, but they actually just don't communicate at all. So now after waiting over two weeks since his first visit, I am back to square one to try and get it fixed.

Carroll is always a big help and will always go the extra mile for you . Great place.read more

While driving through town we needed a fresh part of wiper blades. They had what we needed for our…read morecar in stock and we were back to rocking on the road again in no time!

Two things I need to share first...I have high expectations when it comes to customer service and I…read moream a novice at buying custom wheels. So, I began my custom wheel purchasing journey in Richmond. I visited the wheel shops up and down Broad Street, and did some shopping online. I found RNR where Ian spent time explaining the differences in wheels and helped me determine what was the proper fit and best look for my 2012 Wrangler Unlimited. Unlike some of the other local shops he did not make me feel like I was asking too many questions and he pointed out things I had not thought of. Once I made my choice he ordered the wheels and had them in and installed the next day. Awesome customer service from the moment I walked in the door! I sat in the waiting area while my wheels were being installed and had the opportunity to observe other RNR staff members interact with customers. Each person was professional, courteous and very helpful. In fact there were a couple older ladies in getting new tires and the staff was very helpful and patient with them. My wheels look great and while I had my existing tires mounted on them I do plan to go to RNR when it is time to buy new tires.

Great price service communication helpful among companies I recommend this establishmentread more

Just walked in for a quick battery charge check, was greeted by a younger woman who helped me out…read more(didn't catch her name unfortunately!) and was she super knowledgeable! Turns out my battery was fine so I didn't need to go get a new one, but was very happy with my experience. I'll definitely be coming back if I need anything else. Thank you so much!

was told a part would be there the next day when the doors open. I call 2 hours after they open and…read morethere is no sight of the part and the order doesn't exist