Excellent service from Yassir and store manager Cornelius, who were attentive and professional…read morethroughout my visit. Yassir proactively addressed all my questions, demonstrating deep product knowledge, while Cornelius ensured a smooth shopping experience by coordinating with other staff and promptly resolving any minor issues. Alex was particularly courteous, assisting me with detailed product information and making sure all my needs were thoroughly met.

I called to see if the store had a particular helmet in stock, new and in a box. The sales…read moreassociate, Keith, indicated that there was one in stock. I had seen one on the shelf and asked him again if it was new and in a box, and once again he confirmed. After driving an hour to the store, I discovered that it wasn't fact a new one in a box but one from the display shelf. I asked the sales associate if that helmet was new and he said yes, followed up by me asking why isn't it in a box. After some stumbling and stammering, he confirmed that it was the helmet from the display. I am disappointed that they couldn't just be honest from the beginning and not waste two hours of my life

Service writer misstated brake issue for the techs. Brakes weren't diagnosed correctly nor fixed…read more Burning smell not addressed. Cruise control not repaired and diagnosed incorrectly.

The service representative was rude and disrespectful! When he didn't hear the vehicle information…read moreI provided, twice and got it incorrect two times, I asked if I could go directly to the website and enter the information myself. He got upset. When I asked for the direct website, he said, "Google it and hung up." I guess I'll take my business over the bridge to Virginia...Way to go Maryland business.

I wandered in on a day that they were closed and I was helped by Jon Tish with a free charging…read moreconnection cable for my battery minder. I really appreciate him making the time and helping me even though they were closed and I would definitely recommend motorcycles of Dulles for any sales and service.

Great deal on new BMW motorcycle. No hidden fees on the sales order like other motorcycle dealers…read morecharged. Go here first to make a deal on a new motorcycle.

Love this spot. As a new (and woman) rider, the bike scene can be intimidating - and isn't always…read moresuper welcoming. Most of the other bike shops I stepped foot in managed to mansplain me right back out the door. Laurel was patient and helpful as I tried on literally every pair of pants (men and women) in the showroom. The crew there was also super gracious in helping me with some basic questions about my new bike. Love my new riding pants and gloves. Really looking forward to coming back to take a basic maintenance class, learn more about fixing my bike up myself, and meeting more riders.

Dunn Lewis isn't just a great store for gear and motorcycle supplies--it's a hub of the DC moto…read morescene. It's also a great place to learn more about your machine, make repairs, and customize. Gear selection is limited to make finding what you want easy. The shop is very spacious to keep the space feeling more like a hangout than a warehouse for merchandise. A lot of the brands are not distributed by any other brick and mortar shop in the area (Saint comes to mind), and all are high quality and stuff you would actually buy. There is also a selection of supplies, which is targeted for members if the motorcycle club. They stock 15-50 boxer oil which is hard to find to support the boxer owners that are members. This evolving support is part of what makes membership valuable. Which brings us to membership. Half of the space is a members only garage which is available by signing up for one of a few membership tiers. Dues vary with access: higher tiers cost more and give you more time to make use if the garage space, use the wide assortment of shop tools, and in a few cases give access to specialized machinery. Classes that are made available to the public are offered to members at a discounted rate. It's common for 2-3 different projects being worked on, and collaboration is natural. The DC moto scene is small but welcoming, and Dunn Lewis is definitely a good place to connect. They offer events and rides that are available for anyone, and it would be hard not to get involved with DC moto clubs like dirt church if you hang around the shop. Mason and Laurel who run the shop are always available for tips on what's happening around the city and are a huge part of what make DLMC worth supporting. There's also great food and bars on the same block. Worth mentioning. As far as what could be better: it's a new space and features are growing. So if it doesn't have everything you need, you might have to wait for them to bring it in. But you only need to make the suggestion and it's something you'll probably see in the future. All moto and scooter riders are welcome. More than worth a look.

I have been here a few times for service & parts. The staff is always friendly, efficient, and…read morequick to help - great bunch of guys. I highly recommend this location for inspections (they are fair and transparent) and making spare keys (the tech was able to fix a stubborn key problem I was having - he was hellbent on fixing it, which was awesome because I was about to give up and order a new lock set).

Don't go here it's a waste of time every other shop in the nearby radius is 10x better and you…read morewon't waste ur time i've came here 5+ times the past year and every time i come bring something in it's some bs, just asked them to find a leak on my tire and said it would be a 2 week wait, for a 5 minute job? I've also asked to buy universal oils and other fluids and if YOUR bike is not honda they will tell you to fuck off, these guys are a bunch of cucks 0 starts not to mention if you bring your bike in here you might not see or hear anything for the next 6 months , This is my first time EVER leaving a review in my life that's how bad this place is if u don't believe me come find out for urself, the staff is always rude and disrespectful and have a attitude like dude get another job if u hate it that much don't come here if u want ur bike fixed and or service related issues -100/5 stars

Stopped by the Harley-Davidson Store and the customer service was top tier. The associates were…read moreincredibly kind, welcoming, and genuinely helpful throughout the visit. The store itself was clean, organized, and had that classic Harley atmosphere that makes you want to browse every corner. The only downside was the inventory selection for smaller sizes. If you wear an XS or Small, options were extremely limited, especially compared to the larger size selections available. Hopefully they restock soon because the merchandise they did have was stylish and well displayed. Overall, still a great experience with excellent staff and a great vibe -- just wishing for a little more inclusivity in sizing availability.

Told me a price of $18,000 w/o tax and tags for a used Harley. Wasted my time going to the bank and…read morewriting up checks just for them to tell me half way to the dealer that the new price is $26,000 for the used Harley. Very unprofessional customer service. I would steer clear from Washington DC Harley Davidson. I can see why Harley is not doing so good and why the new generation is not interested in dealing with these dealerships.

I was looking for a shop for cycle gear and saw this one in the shopping center…read more I went in and was greated by the staff and was amazed by the large scale store with all types of assessories, clothing and gear for motorized cycles. I was able to get a lock for my bike, which was my motive for going to the store. If you have a motorcycle, dirt bike or such similar you will be excited to know they more then like will have what you need or could get it fairly quick for you.

I rarely write reviews but I wanted to give a shout out to the two gentleman working the store…read more They were both very helpful with giving information about heated geara nd helmets with me as well as helping every customer. They did not try to upsell anything, listened to what I was going for, and give recommendations. Cycle Gear is the place to go for all your motorcycle gear needs!

currently waitng 2-3 months for a title for a scooter that i paid extra money for. I have sent out…read moreplenty emails, been told they will send it, been told they are moving.I feel ive been 100% scammed into paying an extra 700 dollars for a title. Truly wild how this buiness is conducted.

Can't emphasize enough how terrible this place is -- dishonest, incompetent, or both. I paid them…read more$800 to thoroughly fix up a scooter that hadn't been used in a while, so I could sell it. Well, once sold, the "new" tires soon popped. The headlight didn't work. The starter stopped working. It eventually completely broke down and had to be towed. Stay away from this place; they are a total rip off.

Online issue logging in and 0 customer support for hours. Couldn't even get to pickup the…read moremotorcycle because the website wouldn't let us confirm the reservation. Will never book with this site again and will be trying to get my money back. Try renting from somewhere else.

Gotta say I was a bit concerned renting a bike from these folks because of all the wildly varying…read morereviews that contained some bad stories. But our experience was nothing but a delight. We reserved a Harley for my buddy's bday quite a bit in advance. The bike we reserved was there. So that answered concern number one. We rode through the weekend and now my buddy regrets buying the bike he has and wishes he had a Harley - so obviously the bike was in great mechanical shape too. That was concern number two. Apparently, upon return, the office was closed and when my buddy called, the first person he talked to said the owner was on his way - that he just walks slow. After 10 minutes of waiting he called back and this time talked to the owner who said it was actually his day off and told my buddy how to handle the drop off (very easy). This is no slam on the owner - I suspect it was an honest mistake on the part of whoever first answered the phone. Overall the owner was really nice, the bike was available, in great shape and we had an absolutely awesome weekend with it. Would highly recommend!

I recently ordered some biker swag from Harlen Quest and I am very satisfied. They have excellent…read morecustomer service - AND - if you do not in live the area, you can order what you need online. Their custom tees are made with high quality fabric and has not faded after several washes. Also, they ship fast! I recommend this business for any of your biker gear or apparel needs.

From the owner: Harlen Quest Design provides Motorcycle Repair & Apparel to the Washington, DC Metro area.read more