Stopped by on Friday 12/26 to get a new BT set for my new helmet. Cornilius and Linda were just…read morewonderful, they helped me picked the right set and even installed it for me (a perfect job too) at no extra charge ( I know other shops that will charge you $20 for this.) Cornilius/Linda, thank you both so much for your patience and excellent service.

It's a great company to deal with. I really like it. They're partnered with the leading motorcycle…read more organization: such as J P Cycles, Revzilla, and Rever. Great prices and quality on gear, helmets, and accessories as well as parts for metric and American made motorcycles.

Could never get a straight answer on a price on what I was looking for.. so I went else whereread more

Service writer misstated brake issue for the techs. Brakes weren't diagnosed correctly nor fixed…read more Burning smell not addressed. Cruise control not repaired and diagnosed incorrectly.

I wandered in on a day that they were closed and I was helped by Jon Tish with a free charging…read moreconnection cable for my battery minder. I really appreciate him making the time and helping me even though they were closed and I would definitely recommend motorcycles of Dulles for any sales and service.

Bought a used 2016 Street twin here in 2020. Right out of the gate we had issues. I called foul…read moreafter paying their "out the door maintenance check', only to find out the bike's fluids had not been touched in years, and the bike was filthy. When I spoke with their service department, they agreed to take care of it for me.. no apology or anything about the extra time out of my week to get to and from their shop. I should have bailed right then and there. Fast forward a few years. Nothing but issues for a bike I took excellent care of and only put a grand total of 1000 miles on. I won't get into too many details here, but they kept the bike for a little over 3 months this last spring, " trying" to resolve an issue I was having with the bike struggling to start and not running correctly when it did start. After three months I complained to the owner about the absurd bill I got after his team of " professional Triumph techs" could not figure out anything and just started throwing random parts at it. To be clear, there were 3 error codes... After 90 days they didn't even mention any of those codes! The owner did right by me in terms of having them remove most of the fees they tacked on for their bull$!#@ work. It was super irritating that I was still out a couple hundred bucks for an intake snorkel (What the actual F?) and spark plugs (which I had also just replaced one day before leaving it with them) The real final coffin nail for me was that the final call from the service guy was unacceptable and infuriating: "Given enough time, we probably could figure it out, but we just don't have time to deal with your bike right now". I have never been more angry or disappointed by a business. I essentially just threw 10K+ into a fire. I will never purchase a bike here again and I will instruct everyone I encounter to avoid them for bike purchases and especially repairs.

Love this spot. As a new (and woman) rider, the bike scene can be intimidating - and isn't always…read moresuper welcoming. Most of the other bike shops I stepped foot in managed to mansplain me right back out the door. Laurel was patient and helpful as I tried on literally every pair of pants (men and women) in the showroom. The crew there was also super gracious in helping me with some basic questions about my new bike. Love my new riding pants and gloves. Really looking forward to coming back to take a basic maintenance class, learn more about fixing my bike up myself, and meeting more riders.

Dunn Lewis isn't just a great store for gear and motorcycle supplies--it's a hub of the DC moto…read morescene. It's also a great place to learn more about your machine, make repairs, and customize. Gear selection is limited to make finding what you want easy. The shop is very spacious to keep the space feeling more like a hangout than a warehouse for merchandise. A lot of the brands are not distributed by any other brick and mortar shop in the area (Saint comes to mind), and all are high quality and stuff you would actually buy. There is also a selection of supplies, which is targeted for members if the motorcycle club. They stock 15-50 boxer oil which is hard to find to support the boxer owners that are members. This evolving support is part of what makes membership valuable. Which brings us to membership. Half of the space is a members only garage which is available by signing up for one of a few membership tiers. Dues vary with access: higher tiers cost more and give you more time to make use if the garage space, use the wide assortment of shop tools, and in a few cases give access to specialized machinery. Classes that are made available to the public are offered to members at a discounted rate. It's common for 2-3 different projects being worked on, and collaboration is natural. The DC moto scene is small but welcoming, and Dunn Lewis is definitely a good place to connect. They offer events and rides that are available for anyone, and it would be hard not to get involved with DC moto clubs like dirt church if you hang around the shop. Mason and Laurel who run the shop are always available for tips on what's happening around the city and are a huge part of what make DLMC worth supporting. There's also great food and bars on the same block. Worth mentioning. As far as what could be better: it's a new space and features are growing. So if it doesn't have everything you need, you might have to wait for them to bring it in. But you only need to make the suggestion and it's something you'll probably see in the future. All moto and scooter riders are welcome. More than worth a look.

I have been here a few times for service & parts. The staff is always friendly, efficient, and…read morequick to help - great bunch of guys. I highly recommend this location for inspections (they are fair and transparent) and making spare keys (the tech was able to fix a stubborn key problem I was having - he was hellbent on fixing it, which was awesome because I was about to give up and order a new lock set).

dropped off three rims to get tires and tube swapped supplied material was told they don't go…read moresmaller then 16" which is not true got all the way down to a 10" done at this location so they accepted it wasn't told anything but would be done beginning of next week so like 3or 4 days went in today which was 8 days after drop off and they are saying they only work on tires on Saturday which I was never told about and they are busy I simply wouldn't have dropped them off here had I known that prior very awful service here they just tell you what you wanna hear and tried to blame me when I confronted them about everything I would highly recommend going elsewhere and I live mere minutes away

Stopped by the Harley-Davidson Store and the customer service was top tier. The associates were…read moreincredibly kind, welcoming, and genuinely helpful throughout the visit. The store itself was clean, organized, and had that classic Harley atmosphere that makes you want to browse every corner. The only downside was the inventory selection for smaller sizes. If you wear an XS or Small, options were extremely limited, especially compared to the larger size selections available. Hopefully they restock soon because the merchandise they did have was stylish and well displayed. Overall, still a great experience with excellent staff and a great vibe -- just wishing for a little more inclusivity in sizing availability.

Told me a price of $18,000 w/o tax and tags for a used Harley. Wasted my time going to the bank and…read morewriting up checks just for them to tell me half way to the dealer that the new price is $26,000 for the used Harley. Very unprofessional customer service. I would steer clear from Washington DC Harley Davidson. I can see why Harley is not doing so good and why the new generation is not interested in dealing with these dealerships.

I was looking for a shop for cycle gear and saw this one in the shopping center…read more I went in and was greated by the staff and was amazed by the large scale store with all types of assessories, clothing and gear for motorized cycles. I was able to get a lock for my bike, which was my motive for going to the store. If you have a motorcycle, dirt bike or such similar you will be excited to know they more then like will have what you need or could get it fairly quick for you.

I rarely write reviews but I wanted to give a shout out to the two gentleman working the store…read more They were both very helpful with giving information about heated geara nd helmets with me as well as helping every customer. They did not try to upsell anything, listened to what I was going for, and give recommendations. Cycle Gear is the place to go for all your motorcycle gear needs!

currently waitng 2-3 months for a title for a scooter that i paid extra money for. I have sent out…read moreplenty emails, been told they will send it, been told they are moving.I feel ive been 100% scammed into paying an extra 700 dollars for a title. Truly wild how this buiness is conducted.

Can't emphasize enough how terrible this place is -- dishonest, incompetent, or both. I paid them…read more$800 to thoroughly fix up a scooter that hadn't been used in a while, so I could sell it. Well, once sold, the "new" tires soon popped. The headlight didn't work. The starter stopped working. It eventually completely broke down and had to be towed. Stay away from this place; they are a total rip off.

Online issue logging in and 0 customer support for hours. Couldn't even get to pickup the…read moremotorcycle because the website wouldn't let us confirm the reservation. Will never book with this site again and will be trying to get my money back. Try renting from somewhere else.

Gotta say I was a bit concerned renting a bike from these folks because of all the wildly varying…read morereviews that contained some bad stories. But our experience was nothing but a delight. We reserved a Harley for my buddy's bday quite a bit in advance. The bike we reserved was there. So that answered concern number one. We rode through the weekend and now my buddy regrets buying the bike he has and wishes he had a Harley - so obviously the bike was in great mechanical shape too. That was concern number two. Apparently, upon return, the office was closed and when my buddy called, the first person he talked to said the owner was on his way - that he just walks slow. After 10 minutes of waiting he called back and this time talked to the owner who said it was actually his day off and told my buddy how to handle the drop off (very easy). This is no slam on the owner - I suspect it was an honest mistake on the part of whoever first answered the phone. Overall the owner was really nice, the bike was available, in great shape and we had an absolutely awesome weekend with it. Would highly recommend!

I recently ordered some biker swag from Harlen Quest and I am very satisfied. They have excellent…read morecustomer service - AND - if you do not in live the area, you can order what you need online. Their custom tees are made with high quality fabric and has not faded after several washes. Also, they ship fast! I recommend this business for any of your biker gear or apparel needs.

From the owner: Harlen Quest Design provides Motorcycle Repair & Apparel to the Washington, DC Metro area.read more