Set up an appointment for services. When I arrived on time I was told it would take an hour and a…read morehalf. Why did I set an appointment?

Looked online at their site, comparing prices & availability. Found what I wanted and they even…read morehave ID.me for veteran discount. Tires ordered and paid, expected to arrive next morning. They arrived but my appt was still a day away, I called the store and they had availability. When they were installing, they noticed the sticker on 2 of the tires was what I ordered but the tire didn't match, they didn't have these in stock. The manager, Chris, let me know and had a couple solutions for me to choose. I picked one and Chris took care of me. Great client service and my tires ride awesome. Thanks!

A caring staff and accurate estimates. I really can't say enough good things about this business. I…read morehad an emergency engine light come on just before Christmas. They went out of their way to get me in and analyze the problem. Then they got me in quickly to repair the only transportation I have. They were wonderful, wonderful, wonderful, and gave me a reasonable estimate, which in my case the needed repairs did not exceed. A+++++

We made an appointment through USAA & the BFGoodrich website on Thursday for Tuesday. When Tuesday…read morearrived, we hadn't heard anything so we called them at 145PM (appointment was supposed to be at 330pm) to ask if they were tracking our appointment. Joey said that the scheduler had been down since Monday and they had no record of our appointment. We made the appointment last week on Thursday so no idea why that would matter. He said bring the car in and they would do their best to get to it. We showed up at 330pm, Joey was out. We talked to the guy at the counter, he said we could bring it back Thursday or Friday to get it done. We told him Joey said to bring it in today. He called Joey, who told him that he called us at 1115am and left a voicemail (we never got a call or voicemail) and said it wouldn't be today. Nobody knew we had an appointment until we called them at 145pm, so no idea where that even came from. After some back and forth, we were told to come back Friday morning at 9am to get it done. We wanted to just take the tires and go somewhere else, but everything had already been paid for online so we agreed. Showed up at 9am, dropped the car off for the tires to be put on and got the call to come back a couple hours later. We noticed that the words "INSIDE" were on the outside of 3 of the 4 tires, and asked the tech if that was supposed to be like that, since these were asymmetrical tires with different tread patterns on the inner & outer edges. He said it was fine, and the inside/outside words didn't matter. We also pointed out that they had put both 255 tires on one side of the car, and both 235 tires on the other side. They were supposed to be 235s in the front and 255s in the back. He took the car back in and swapped the tires to the correct position and we left. When we took the car on the highway, we felt some vibration. Suspecting the tires were either mounted/balanced incorrectly, or the inside/outside words mattered (like we brought up to the tech), we had the VW dealership take a look at our service appointment a week later. They told us flat out it was wrong and we should take it back for them to fix. We were already done with this shop at this point, so we just paid for VW to remove the tires from the rims and flip them so the orientation words were displayed correctly and rebalance them. Vibration gone, ride is way smoother.

I just want to say that I haven't even been to the shop yet and I'm impressed as heck! It's a…read moreSunday and Tana, the shop owner's wife, answered my email within like 30 minutes! She's awesome! My husband and I are in a bad way financially right now, and Tana has already secured my business with reassurance, kindness, and payment plan options for whatever we might need done. I think we can actually handle this! I am breathing much easier, and my shoulders are dropping. I didn't know that regulating one's nervous system could be done by an auto shop! O_O We reached out to RCR because of these positive reviews. They really help - write reviews, people! We are looking for a mechanic we can truly get behind and be loyal to. We also want to be able to wholeheartedly recommend to friends, family, and clients (I'm a mental health counselor and my clients are almost all struggling, too!). It is SUCH a thing, the treasure of finding an upstanding and authentic mechanic (and wife)! I feel that what they quoted me for their standard initial visit is not only fair but also extremely competitive. We'll see what else is in store. Stay tuned!

A MILLION OUT OF TEN, DO RECOMMEND!…read more We've been having some car issues for a few months, and unfortunately, we've been screwed over at other local shops that have a) lied to us about actual issues to try and get us to pay more, b) have had insane prices. Normally I take to Yelp for everything (duh), but I decided to post in a local Facebook mom's group about our recent issues in search of a mechanic that is tried, true, and reliable. River City Repair was suggested by another local mom, and from there it was less than a WEEK that we had our car up and running with no shady business done. Mark, the owner, actually owns two tow trucks and was able to come tow my vehicle for an incredibly affordable price to the shop. Not only that, but they called me their next business day before 9am with a diagnosis and price. From approving the fixes to the car being ready (and there was a laundry list) it took 48 hours.... 48 HOURS! They worked incredibly fast for the work that needed to be done. And for 8 total things that needed to be fixed (a couple that were major and made it so we couldn't drive the car), we were out the door for parts and labor for less than $2,500. My husband was dumbfounded at their honesty and affordability after a year of dealing with car issues/shady businesses between the two of us. We were ready to throw in the towel and scrap the car and just buy something new even though we reallllly didn't want to, so I am SO glad I posted on that page and was introduced to River City Repair. I met Mark's wife, Tana, over Facebook and she was the one who put all of the gears into motion to get us scheduled to even offering a one-time free diagnostic to help out a local fellow mom. Mark personally drove the truck to pick our car up and he was such a kind, personable guy - even down to showing our two year old truck-obsessed son a few things on the tow truck (and totally making his day). Mark made a comment about his clients becoming like family, and I can TOTALLY see why. They're such great, honest people and this is the epitome of a small local business being a pillar in their community. Hands down we have found our go-to shop. Thank you to the entire River City Repair team for all of their kindness and hard work!

Absolutely the best! Very honest and service is fast and super quality. While other shops were just…read moretrying to sell me tires they fixed my tire in 5 mins! I'm really happy that I stoped by. Thank you for being the awesome people you are!

Fast, friendly and affordable with lots of inventory. Will be back with my other trucks/carsread more

These guys are great. I'm broke for the next few days but had a flat tire that needed patching…read moreyesterday afternoon. My tires were covered because I'd bought them at Les Schwab, so the tire was patched for free. I had to explain that if there were to be any charge, I'd have to return after Thursday. I didn't feel at all embarrassed about this, everyone is so classy there. I even enjoyed reading my book while waiting and was slightly disappointed when my name was called because I never get to sink into a book these days. I'll definitely be recommending this business in the future, and returning there myself.

I was met with professional and friendly people. They give good advice and a range of prices so you…read moredon't feel pressured to buy the most expensive thing. They help you feel good about what's right for you. Great experience.

Very seamless experience , Brought my car in to have two new rear tires mounted and balanced , and…read moreI had a few special extra requests . I have nice amg wheels and I can tell they were treated with care, no scuffs or scratches , and everything was done perfectly as I asked , wheel lock key back in cup holder , air set to factory spec perfect , special valve caps back in place, etc , nothing forgotten , everything was done perfect. Great service and attention to detail here , thank you guys! Good turn around time for not having an appointment The pricing is fine for quality work

Great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

Prompt service with detailed care to all my vehicles. Very friendly staff and very accommodating to…read moremy cars needs.

If I could give them 0 stars I would, don't do business here. You make an appointment and assume…read moreyou get your car in within that time frame. No you wait 4 hours. I spoke to another guy who was there from opening which is 8am came back to pick my car up at 1pm just for an alignment & he was still there waiting. Same deal had an appointment! Ridiculous! Don't ever get your alignment done here it's a ripoff, !! Very unprofessional!

Got my oil changed and time to get my tires rotated and balanced. Convenient online booking for my…read moreappointment. Took my car in, quickly helped and sat and watched TV while my car was quickly serviced. Fast and friendly service, the service is free so super great value with no cost to for buying tires through them. Always appreciate Les Schwab for their shops and employees who I always trust to service my vehicles.

OMG everything went well ... I went in with my car shaking all over without a appointment they…read moretook me right in ;) they located the issue pretty much right away thank god cuz if I would have continued to drive I could have wrecked.. and it all stemed from a botched job I had done the day b4 from a different auto place . The manager rich ayers and Justin WERE THE BEST I will never go anywhere else for my car ... this was all at no cost to me