I am extremely grateful for the excellent service that I received this evening at The Firestone…read morelocated 7727 University Blvd, Orlando, FL. I had a nail in my tire and I arrived at 5:45 pm and by 6:00 pm I was able to drive safe to my house. I had stopped during my lunch hour and asked DJ the manager, if I could come back after work. They close at 6:00 pm, but he said that they would wait for me. I had called other places, but they refused to help me because of the time. Not DJ, he even called me and let me know that he had reserved the tire for me and that Abdul would wait for me to install the tire. If I had gone home with that tire, I would have had a flat in the morning and it would have been hard to get it fix and be at work at 7:30am. They were my angels. Thank you DJ and Abdul, I will never forget what you did for me. God Bless you, Gladys Garcia

I called this Firestone to make an appointment to have my tires aligned, and I spoke with someone…read morewho was super helpful and efficient in helping me make the appointment. I came in the next morning for the appointment where I was greeted by Trevor. He informed me that I did not have an appointment. I showed him my call history and told him that I called the day before and made an appointment. He said that it wasn't their phone number, so I showed him on google where it is the phone number connected to his location. He seemed inconvenienced to accommodate me, but agreed to fit me in. About an hour later, I received a phone call where Trevor told me that I needed a brake fluid flush, a coolant flush, and a spark plug tuneup. I told him that I just had my brakes replaced and just got a new engine with new spark plugs. He continued to advise me that I needed these services and specifically told me that my brake fluid failed a test of some kind. I called the people who replaced my brakes, and they assured me that I did not need a brake fluid flush. I confirmed that my dealership did a coolant flush and replaced the spark plugs. I tried to call back but was left on hold, so I hung up and returned to the dealership. I told Trevor that I had confirmed that my car doesn't actually need any of the services he said I needed, and he rather snarkily responded "it was a simple recommendation based on the mileage." My impression of this interaction was that this Firestone location was actively trying to sell me unnecessary services either 1) knowing that I didn't need them or 2) without confirming that I did need them. It left a bad taste in my mouth and I will not be returning to this location.

Don't repair your car here, scam. I came here many times…read morefor oil changes. They never topped off my fluids or my transmission oil, that I paid extra for. Thankfully I went to a new mechanic and was told my transmission oil among other things were dangerously low. Beware, you'll pay for the service but they won't or forget to do it.

Yay after the great time at Firestone in which they jacked up my lug nut even further, Tuffys had…read moreit covered. Made an appt and was told they would have to air chisel it out and was quoted a reasonable price (lower than Firestone). Since they did a great job I also had them install my tires and did an alignment. They did a great job and the car feels firm. They did let me know I needed new rear brakes, which I didn't let them do. Why you ask? Because I just bought the brakes and did it myself. Boom easy 40 min job. Tuffys was great overall and pricing is about what you'd expect. I will have to come back for future services.

I came here cause I bought a groupon. $50 for a full synthetic oil change not bad. Friendly service…read moreand very fast. They even have a point system card that u get a free oil change after ur 4th time. Yay! Also the young lady that helped told me that she would price match any price i find out there and that she will continue to give me the groupon price without buying it again. Kudos for that.

Not all Ruben's tires are bad but this location is HORRIBLE! They lie they steal and misdiagnose…read moresimple fixes so that you pay them for a bigger one. Lack professionalism and customer service. I beg you if you have a family that you care about or a job that needs you don't take your car here cause they will set you up to fail! Everything about this location and the dirty lying workers that work there is awful AVOID AVOID AVOID

Came in after a 24 hour hospital shift when my tire was completely flat…read more They found a perfect match, replaced the tire and had me on the road again in under 20 minutes. Fast friendly service.

DO NOT COME TO THIS PLACE. A LARGE MISERABLE MAN WITH A LONG BEARD (might be the manager) IS A…read moreCOMPLETE AND TOTAL JACKASS AND WILL RUIN YOUR CAR. To begin, I came in a few days back to get 2 news tires and an alignment. They took longer than they said they would, and before checking out my car I had to pay and sign. Soon after my appointment with them I noticed a big scratch on one of the rims (that are relatively new and definitely wasn't there before) and that my car when driving it still had the same drift to the right that it had before the alignment. So today I came back in to point out the scratch and mention the alignment didn't work. I went in today to mention the scratch and alignment issue, and the same big guy got super offended and instantly started to be very rude and told me "don't come in here doing that". Then he offered to check the alignment (which he is contractually obligated to do anyway) and had me give him my keys. I was on a very tight schedule and when I noticed many other customers there I had the feeling it would be a long wait and I didn't really want them touching my car again after further consideration. So I came back out after 20 or so minutes and asked for my keys from the same miserable dude who accused me of just coming in to blame him for my rims and I didnt even care that my car couldn't move straight. Mind you I wasn't sure what they did with them and his unqualified team also couldn't do the alignment right. I then made it clear to him that I wasn't sure about what they did with the rims and that I had a very busy day (which I'm taking time out of because this place is so awful) so I wouldn't have any time to wait for them to do the alignment as they hadn't even taken my car back yet. When I asked for my keys back a second time he straight up said "I don't wanna help you anyways" and I got them back and headed out the door. The carelessness is one thing but how rude the front desk guy was is a whole different thing on top of it which made for an awful experience. Please don't bring your car here.

I'm not a car guy but I also know enough to not get taken for a scam. I've gotten oil changes to…read morehard repairs done at this Pep Boys. They've never tried to upsell me. They never tried to add on random "upgrades". They never overcharged me. They've been pretty straight and honest overall. That's al I can ask for. Good place.

Decent location if you are in a pinch. However, they don't mind overcharging you or trying to fake…read moreupsell you to get more profit. You could get better service elsewhere.

My experience at this Firestone is a horrible . I was there last year to buy a set of 4 tires. Then…read moreon May 24, thee2025. I had a flat tire, the person helping me was LIZZZ, this woman is incompetent, all my information was wrong, email, name ect. I asked for this to be corrected, the only thing she corrected was my e mail, not my name. My name is Randy on their computer according to them, I have one name and they stole it and replaced it with a new one. I was constantly been called Randy?? I waited for my car to be done at the shop. I kept on telling them my name is "LAURA" and no one cared. They did not change my name on the computer system and I received a e mail with a headline , Dear Randy

I typically go to the location on Narcoosee however due to their limited specialty techs I ended up…read moregiving this location a go. They had more diagnostics techs on staff so more flexibility in scheduling an appointment-something I needed sooner than later. The team itself was very efficient, offering the friendly, casual atmosphere. Though I said they could have the day they attended to my vehicle right away and finished in a shorter time frame than other locations I've been to. Also the manager took time to come out and say hello when I was checking out which is always appreciated and adds a personal touch and confidence boost that this is indeed a location that will do what needs to be done and fairly. Pricing was fair and in line with industry, Unfortunately my issue was not able to be corrected at the location due to it being more electrical in nature (they actually waived the diagnostic for me since unable to assist) but they did provide me recommendations on where to go for next steps. This is how I'd prefer it- instead of a branch simply tackling the project on their own and charging for things that would not actually help to get money and just to patch up to move the customer on the way to find more trouble down the road (literally). I'll definitely be returning personally when my next car need arises. If you're not sure of whether this location is or isn't for you I recommend giving them a go!

The owner and his wife are awesome people. I have been bringing my Mazda RX-8 to them since I moved…read moreto Orlando in 2020. They are a full stop shop. Franky has been keeping my now higher mileage RX-8 in top shape and recently completed a complete cooling system overhaul with new radiator, all new vacuum hoses and coolant hoses, aluminum coolant reservoir and a surprise seized alternator with light-weight pulleys. Despite the car giving me a new headache every week Dynamic has been able to help me every time. Their prices are great and work is completed quickly. I will continue to bring my vehicles here. Thanks guys!

I have been coming here for years. They are trustworthy, if they do not see a problem with my car…read morethey tell me truthfully. They do not price gouge, they communicate clearly. I have always had good experience coming here and will continue to do so.!

Had a tire emergency and the manager hooked me up with a deal and service was fast. Waiting room…read morewas clean

I'm absolutely LIVID. I needed a patch on my tire, the front desk couldn't confirm if it could be…read moredone. He told me because of the age of my spare, if something went wrong with the patch, I had to agree to buying a replacement. I was disappointed but I agreed because I understand the risk. The gentleman at the desk told me it would be ready around 5:30. HE FAILED TO TELL ME THEY WOULDN'T CALL ME WHEN IT WAS READY AND THEY CLOSE AT 6PM! I have to spend the night locked out of my home because they have my car AND my keys. Not only do I not have my car for the night, I have no idea if the work was done. I am in awe the insanity of this situation.