Look, when you're not a "car guy" going to any mechanic is kind of stressful, because you just know you're going to have to deal with mechanics that are also salespeople trying to get you to spend more money than you expect. Went in for a new set of tires and an oil change. You can shop online for what you want and it will give you a full "out the door" quote that you can bring in. I did that and my price was almost exactly the same, within a few dollars I think. I was treated well at the store and I wasn't harassed or coerced into other services I didn't need - unlike at that other oil change place where it takes saying "no" 8 times to get out at a reasonable price. Took about 2 and a half hours, which seemed a little long, but I wasn't quoted a time and for me the wait wasn't a big deal. Maybe from a customer service perspective, after two hours it might have been good to just let me know they hadn't forgotten me. But I'm nitpicking. This was my second visit to this location. First one was with my wife's car about 3 years ago, and had a good experience that time as well. I imagine I'll be back again. read more

I had my Spark plugs replaced today for my Ford Mustang. The total cost was $415.93, which included $131.94 (6) spark plugs and $237.50 for labor. This price is an absolute joke and I will never come back to this shop ever again. To overcharge a customer $21.99 per plug is ridiculous! There is an advance auto store walking distance away. I could have walked there and saved $60+ on the plugs alone. The guys then told me they charged for 2 hours of labor... $237.50/2 $118.75 an hour to change spark plugs. I never leave reviews even when I get bad service, but this experience tops them all. read more

Why 5 Stars? Called in to get a quote and make sure the tires were in stock prior to setting an appointment. Not sure what position "Ken" holds at this location but he was awesome. When arriving Ken was also the person that attended to me, he carried the same customer service skills face to face as he did over the phone. Dropped the keys off and told him I'd be in the area grabbing lunch while my car was being serviced. He was kind enough to warn me about recent customer complaints at the local Steak and Shake, I should have taken his advise. When the car was ready, the mechanic advised me of other maintenance that needed to be attended to (as expected) both high priority and low to avoid additional and unnecessary damage that can be caused by prolonging routine replacement parts. I'll definitely continue my business here! read more

I had been to this location 8 times to find out an air conditioning issue, I was suppose to go back again last Saturday but I couldn't keep wasting time. Spent $230.00 on Freon there and was told if it blows warm bring it back, so I did, multiple times and they couldn't replicate issue or ac mechanic wasn't there at that particular time I came a few times . I finally went back last Friday and pulled up to the back like they'd ask me to if having issue again so some one could duplicate it. Saw Brian one of the mechanics, who was very nice, he agreed it was blowing warm. So I went to front office and dealt with manager who I had previously before, that kept telling me you have a 20 year master mechanic working on your automobile with us. Then during one visit informed me how he did not appreciate me giving him 3 star review and said that counted as a zero score for him. He was very upset about. Embarrassed me in front of staff. I've worked at largest bank and communications companies in America . I know how surveys work, that's why they called me back to come in due to survey. What am I suppose to do spent $230.00 there getting Freon, Freon doesn't just evaporate, there has to be an issue causing to be low. Next day ran exactly as it did the day I brought it in originally. Said they put a blue dye in to detect leaks, well instead of going there and leaving car all day, which would make 9th visit , which I'd done prior Saturday for hours, as I waited. Then mechanic on my 8th visit said he couldn't duplicate issue. I told mechanic don't you see the blower doesn't blow faster on max or recirculate while driving with him in truck. He just said keep on recirculate max. Well instead of spending Saturday there, I took it to a air condition shop. They notice Freon low, one side 250 the other 200 on gauges which I viewed. He couldn't detect any areas a blue dye was as they said they had put in to find leak. The air conditioner company told me issue and I also had dodge diagnosis. That wasn't cheap..Same issue both places told me i needed an evaporator core and water pump changed out and that I may mess up car to drive further because it could cause allot of issues because the chamber was empty connected to water pump. On disability now so every penny counts. No it was not cheap to finally get this fixed right by far. Just wish I had that $230.00 back for Freon that neither place could find a blue dye leak anywhere. Both places confirmed low on Freon . I am not writing this because I wanna a manager to call me, I wouldn't even take the call. My experience with them is done... do not call me on this issue unless your a district manager. Just felt like I was getting the run around and given excuses. When a manager won't even turn his head to the left to speak with you face to face you know nothings gonna change. read more

They did not even fixed what I came in for and charged 1.29 k for stuff not necessary would not recommend for any service if I could would be 0 stars! read more

I took my car there to get new tires and told them Pep Boys and Firestone tried to sell me everything but the kitchen sink so I wasn't in the mood to play games. A guy named Juan was very professional and helpful. He gave me a great deal on tires and also a ride home while the car was being serviced. I cannot remember the service techs name but he was also courteous. read more

I've been to this place many times over the years, but lately there seems to be increased turnover of employees and I've had a bad feeling, like I was being 'worked'. My feeling was confirmed when I paid to have a diagnostic and a/c work done, only to find out they had overlooked a major issue which would have been obvious. The worst part is the apathetic and dismissive response to my concerns. I will never go back again. read more

Brought my car in for a water pump replace.and to check my AC. They did work I came picked up 30 min later im back at location due to my car overheating. My car has never even overheated it just had a small leak that did not affect my driving at all. So I told them it was overheating they pulled car back in bay yo check it. 45 min later they come tell me my clucth fan is not workingdue to them putting freon in ac and it could not handle it and its $528 to replace parts and labor. Now I did just pay Ford to thoroughly diagnose my car so I knew it was not fan. I told them to please check again because water is coming out from under car. They come back and say scratch that its not fan our guy forgot to put plug back in. Now had i not had him check again I would of paid for a fan that nothing was wrong with. Talked to manager and he said well atleast he doubled checked his work. I said shouldnt he have done that before i left the first time. My car overheated to max temps. Thats not good on any engine i could of had major damage to my car due to his little mistake. My fan was not working because plug was not put back in not due to it being overloaded from freon. Im not happy with Managers non chalalant attitude that tried to act like its ok to forget things like this. Because his worker double checks his work after you have to bring car back to them. I dont recommend coming here unless you want people carelessly taking care of your car. read more

Updated review: Well car is fixed. Will (the store manager) took my review to heart and went the extra mile. Tires Plus kept the car for a couple days. They drove it a lot to experience the stalling issue. In the end, the MAP sensor, CAM sensor, spark plug wires, timing belt and a few other things were replaced. Car is now fixed. Will did this all free of charge. He also gave us his cell number in case something happened and the car stalled and to let him know how the car is doing. Awesome experience and a great way to keep a 25 year client satisfied. I would and do recommend Tires Plus read more

Went in for brake light problem on an older car. Water had shorted out the tail assembly and replacement part wasn't available any longer. Mechanic found a solution using individual plugs for each light and got everything working. I can't say enough about the service here. read more

I've been a loyal customer for over 15 years. It hasn't been the same since Ken left. John was always pressuring us to buy a wheel alignment because evidently no does t mean no in the car business. Well to top it off, I had battery problems on Thursday. Had to jump start it to get to work and when I got there I tried to start it and got nothing. I found someone to jump start me at 5pm and headed for tires plus. Got there at 6:20, 40 minutes before closing. I was told they could not look at it because they were busy. What? How long does it take to check a battery? They suggested I leave it there overnight (no, no way to get home) or come back in the morning (no, have to work). Then they suggested going next door to their competitor. I went there and they took the five minutes to clean the terminals, tighten them and test it. Everything was fine. His quote, "I don't want you to spend money if you don't have to." They are in line to get my business after the 15 years and thousands of dollars I spent at Tires Plus Carrollwood. read more

Took my car in for an oil change and was asked if I wanted a tire rotation. Added the tire rotation and then was called to tell me they found a nail in one tire and did I want a tire repair. I agreed to the tire repair. Drove home during rush hour at slow speed and less than 5 mi. The next morning, My daughter was driving down Dale Mabry and noted the tire did not feel right. A few minutes later, a stranger stopped her at a light to inform her that her lug nuts were falling out. I called Tires Plus and they instructed me to call a tow service that they would cover. They paid the tow and replaced the lost lug nuts and offered me a free standard oil change on my next visit.. I found this rather insulting as I had just paid $85 for a synthetic oil change plus the cost of the rotation and repair For a business that's primarily a tire shop, not tightening the lug nuts is a major error. It put me and my family at high risk of serious accident and/or car damage. Fortunately no one was hurt and they say my car and the wheel checked out fine. However I can never return to a business that fails to complete the MOST BASIC AND MOST IMPORTANT part of a tire rotation/repair. A simple "sorry and free standard oil change" shows little respect for their customer safety. read more

Good mechanics. Fair prices. If ya like your vehicle worked on with hooting and howling. You'll love this place. Their antics don't fill me with a sense of confidence. But their skills do. read more

this is the worst shop to go to the management sucks wil the manager as some type of mental issue he does not know how to talk to his customers or employees very disrespectful 0/10 I would not recommend this shop read more

It was the positive reviews that brought me to this location where I bought new tires for three vehicles including warranties, come to find that I drove around for two months with one wheel missing the locking lug nut! When I brought the car in to address the issue and get it resolved, the manager, KEN S blew me off like nothing happened and further behaved as if it was my fault that the lug nut was "missing." He offered zero apologies that they never placed it back on my wheel when they replaced the tires. In fact, he refused to take any accountability or to acknowledge that a mistake had been made. In his annoyed state, he took my number and said he will order one and call me when he has it! The staff was very nice and even began looking for it around the shop, but the manager was unprofessional and lacking in customer service skills. My advice if you come here is make sure to inspect your car before you leave. read more

They have a competitor up the road who I won't mention. The difference is night and day. If you are tired of being taken for a ride, go to these guys. I've been looking for a mechanic for a while now because my current awesome guy is retiring. I'm sorry to see him go, but now I feel a little better about it. read more

Reveiw about my experience at tires plus: 3627 S Dale Mabry Hwy Tampa, FL 33629 I wish i red some of the reviews before i went to this place. They miss diagnose the issue in my car, making me pay $1500 on other things that have nothing to do with the issue in my car, i went to an other location in st petersburg just to find out that i still have the same issue with the car because it was never fixed to start with. I called their 800 number to complain, they said that the area manager will call me after 48 hours, when i got the call it was someone from the store i m complaining about. Poor customer service. I only could afford the $1500 after they suggegsted that i apply for their credit card, i was approved for $1600 that i m still paying for for nothing. They took advantage of me because i don't know much about mechanic. I called today again they said this time the region manager will call me, they couldn't even get the area manager to call? Bad company, i will never go to them again. I'm not asking anyone who reads this review to don't go to this place, but i want to share my experience. I'm on the internet all the time, i m blaming my self for not knowing that this place has other unhappy customers and can't even hold few stars online I'm giving one start just because i can t give them 0, they deserve a 0 because all the money i spent their and my car still shuts down by itself while i'm driving. read more

I needed to get an oil change so decided to try out tires plus. The staff was efficient, friendly and helpful. My car was ready in less than 30 minutes. They also honored my $15 off coupon I found online. Great experience overall. read more

My mom dropped her jeep off this morning because it would not turn on. They called her and told her it was her battery... Not bad right. Well when she got there they charged her $230 dollars, 119 for a new battery the remaining balance for a diagnostic and labor. A diagnostic just to find out that it was her battery, now I know nothing about cars but I know enough to know that if things aren't turning on in the car it's a good chance you need a new battery. I am beyond disappointed at the gross abuse that this place of business takes on someone who just doesn't know any better. Consumer beware , please go somewhere else. read more

I went in to get the air leak in my tires fixed, they reassured me several times that there was no leak in my tires and that it was my sensor that was wrong. I explained to them that my sensor worked fine, as I've replaced the air pressure in my tires using a 3rd party tool that also tells me how much psi is in my tires, and the values in my car's gauge and the values in the tool always match. The guy said he wouldn't investigate the air leak in my tires unless I bought his sensor. After purchasing the $200+ sensor, the guy reveals to me that the machine they need to calibrate the sensor to work correctly is broken, and has been out of service for a month. Now my sensor REALLY doesn't work, and it's brand new. This location is more concerned with earning their commision and meeting their sales quota's more than they are about helping their customers. I went to TiresPlus to get the leak in my Tires fixed, not to be sold a product I didn't need, in order to be given permission to have my tires fixed. read more